Related Manuals for OptConnect OC-500
Summary of Contents for OptConnect OC-500
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Page 1: Table Of Contents
Triton TCP/IP Setup Appendix A: Troubleshooting If your ATM is unable to complete a transaction If you are expriencing intermittent problems completing transactions Common ATM Communication Error Codes Appendix B: Processors and Phone Numbers Appendix C: Warranty Information OC-500 W ireless ateWay... -
Page 2: Package Contents
OptConnect immediately at (877) 678-3343. Installation Instructions Setting up an OptConnect OC-500 Wireless Gateway is as easy as 1 2 3. STEP 1 • P lug it in. Plug in the power supply to a surge protector or bat- tery back-up. -
Page 3: Dial-Up Installation
NOTE: High-speed wireless TCP/IP transactions are only possible with ATMs capable of communicating via TCP/IP. The OptConnect OC-500 has the capability of running high-speed transactions via TCP/IP communication. TCP/IP communication sig- nificantly cuts transaction speeds requiring less time for your cus- tomer to complete their transaction. - Page 4 1800CE, MM5000, MM5300CE, MM5100T Once the physical installation is complete, enter the Operator Menu of your ATM using the Master Password. If your ATM menus appear differ- ently than described below, please call OptConnect (877) 678-3343 for further assistance. STEP 1 • ...
- Page 5 1700W, C4000, X4000, C4010T Once the physical installation is complete, enter the Operator Menu of your ATM using the Master Password. If your ATM menus appear differ- ently than described below, please call OptConnect (877) 678-3343 for further assistance. STEP 1 • ...
- Page 6 You are ready to initialize your ATM. Once booted, perform a bal- ance inquiry. If this transaction fails, repeat steps 1-3 to verify correct programming settings. If you are still unable to perform a success- ful balance inquiry, call OptConnect at (877) 678-3343 for assistance.
- Page 7 RL1600, RL2000, RL5000, RT2000, FT5000 Once the physical installation is complete, enter the Operator Menu of your ATM using the Master Password. If your ATM menus appear dif- ferently than described below, please call OptConnect (877) 678-3343 for further assistance. STEP 1 • ...
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Page 8: Appendix A: Troubleshooting
Troubleshooting when diagnosing any issues that may arise. If you are still experiencing problems, please contact OptConnect at (877) 678-3343 for further assistance. It is helpful in diagnosing any communication problems to disconnect the Wireless Gateway from the ATM and reconnect using a standard land line. -
Page 9: If Your Atm Is Unable To Complete A Transaction
Wireless Gateway, wait 15 seconds, and reconnect the power. If the lights do not come on and remain solid after multiple attempts, please call OptConnect at (877) 678-3343 for further assistance. If you are expriencing intermittent problems com- pleting transactions • ... -
Page 10: Common Atm Communication Error Codes
9 | Appendix A: Troubleshooting Helps a few minutes for the Wireless Gateway to restart. If the “Signal” lights do not stop flashing after 5 minutes, please call OptConnect at (877) 678-3343 for further assistance. • C heck for the presence of any large neon signs, drink coolers, or ice freezers in the vicinity of the Wireless Gateway. -
Page 11: Appendix B: Processors And Phone Numbers
Host fails. Verify all ATM programming. Check for presence of large neon signs, drink coolers, or ice freez- ers which may be causing interference in the celluar signal. Call OptConnect at (877) 678-3343 for further assistance. Processors and Phone Numbers... -
Page 12: Appendix C: Warranty Information
OptConnect in a timely man- ner using a prepaid shipping label. Customer must return the faulty equipment to OptConnect within 15 days or will be charged $400.00 for the non-return of the faulty equipment. 854 West 450 North #4 Kaysville, Utah 84037 (877) 678-3343 fax: 801-991-3006 ©...
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