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VOICE CONFERENCING SYSTEM
5.1 Calling Black Box
If you determine that your Voice Conferencing System is malfunctioning,
do not attempt to alter or repair it. Contact Black Box. The problem might be
solvable over the phone.
Before you do, make a record of the history of the problem. Black Box
will be able to provide more efficient and accurate assistance if you have
a complete description, including:
• The serial number of your unit. (This is printed on the bottom of the
main module.)
• The nature and duration of the problem.
• When the problem occurs.
• The components involved in the problem.
• Any particular application that, when used, appears
to create the problem or make it worse.
5.2 Shipping and Packaging
If you need to transport or ship your Voice Conferencing System:
• Package it carefully. We recommend that you use the original container.
• Before you ship a unit for repair or return, contact Black Box to get a
Return Materials Authorization (RMA) number, and make sure you
include everything you received with the unit when you ship it.
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5. Troubleshooting
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