Cadillac 2016 Escalade Owner's Manual page 368

Location of the vehicle.
Model, year, color, and license
plate number of the vehicle.
Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle.
Description of the problem.
Coverage
Services are provided for the
duration of the vehicle s powertrain
warranty.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Service is not a part of the
New Vehicle Limited Warranty.
General Motors North America and
Cadillac reserve the right to make
any changes or discontinue the
Roadside Service program at any
time without notification.
General Motors North America and
Cadillac reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Cadillac Owner Privileges
Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
Emergency Tow from a Public
Road or Highway: Tow to the
nearest Cadillac dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow.
Flat Tire Change: Service to
change a flat tire with a spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is your
Customer Information
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
Battery Jump Start: Service to
jump start a dead battery.
Trip Interruption Benefits and
Service: If your trip is
interrupted due to a warranty
failure, incidental expenses may
be reimbursed during the
Powertrain warranty period.
Items considered are hotel,
meals, and rental car or a
vehicle being delivered back to
the customer, up to 805 km
(500 mi).
Cadillac Technician Roadside
Service (U.S. Only)
Cadillac's exceptional Roadside
Service is more than an auto club or
towing service. It provides every
Cadillac owner in the United States
with the advantage of contacting a
Cadillac advisor and, where
available, a Cadillac trained dealer
technician who can provide on-site
service.
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