Customer Information; Procedure - Cadillac 2016 Escalade Owner's Manual

Customer
Information

Customer Information

Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 363
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 365
Customer Assistance for Text
Telephone (TTY) Users . . . . . 365
Online Owner Center . . . . . . . . . 366
Roadside Service . . . . . . . . . . . . . 366
Scheduling Service
Appointments . . . . . . . . . . . . . . . 368
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 369
Collision Damage Repair . . . . . 370
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 372
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 373
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 373
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 373
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 374
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 374
Event Data Recorders . . . . . . . . 374
®
OnStar . . . . . . . . . . . . . . . . . . . . . . 375
Infotainment System . . . . . . . . . . 375
Customer Information
Customer Information
Customer Satisfaction

Procedure

Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service or
parts manager, contact the owner of
your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be
363