Page 1 Place this chapter in the Coffee Machine section of the Equipment Manual. Manufactured exclusively for McDonald’s ® CAFINA Ltd. Römerstrasse 2 5502 Hunzenschwil Switzerland represented by: MelittaSystemService USA Inc. 665 Tollgate Road, Suite B Elgin, IL 60123 (EE. UU.) Phone: (847) 717 8900 Fax: (847) 717 8924 www.melitta-mss.com Hotline: (866) 910 9105...
Page 2: Warranty
WARRANTY 1. Scope of Warranty MSS warrants the products as follows: • All products (other than as specified in the following): 2 years parts and labor; • Electronic circuit and/or control boards: 3 years parts only. 2. General Conditions of Warranty The exchange of parts is limited to 3 per year.
Page 3 4. Requirements for Water Quality This Warranty is valid only if the following water quality requirements/ranges are complied with: • 54 ppm - 125 ppm total dissolved solids • 3.1 gpg – 7.3 gpg dissolved hardness minerals in water • 6.8 -7.2 pH acidity/alkalinity 5.
Page 4: Warranty Mcd
WARRANTY MCD MSS/Cafina represents and warrants that the Products will (1) conform to McD’s current Standards; (2) be merchantable; (3) be free from defects in design, construction, workmanship, materials and packaging; (4) be fit and sufficient for the purpose for which it is intended and/or which is stated on any packaging, labeling or advertising;...
Page 5: Introduction
INTRODUCTION Power Connection The c5 coffee machine is a fully automatic coffee machine which can dispense pre-programmed The c5 coffee machine is permanently connected coffee- and milk products through a height-adju- to main power during normal operation. stable product outlet into the product cup. Depending on the form of the power connection, the coffee machine is disconnected from mains power via power plug and socket, or via a circuit...
Page 6: Safety
SAFETY Safety information in these Operating Instructions Warnings Warning symbols used In these Operating Instructions, you will find the following three levels of safety information: The following warning symbols may be affixed to the equipment. Low voltage • Level 1 •...
Page 7: Basic Safety Instructions
Basic safety instructions Proper use WARNING • Hot liquid comes out from the bottom General of the beverage outlet. There is a danger of scalding. Proper use includes, in addition to the specific provisions set out below, observing these Opera- ting Instructions and complying with the supplier’s obligatory maintenance and repair instructions.
Page 8 Key cards CAUTION CAUTION • Never interfere with the water mains connection or modify it. There is a • Keep key cards dry, cool and in danger of flooding. the plastic pockets provided for this purpose. There is a risk of damage. •...
Page 9 WARNING Authorized persons Never modify or remove any safety General mechanisms. Only persons who are authorized to do so may Do not disable any safety mechanisms work on or with the equipment. by modifying the equipment. If there are any warning symbols affixed to the equipment (dependent on natio- A person is deemed to be authorized if he/she nality), never remove these.
Page 10: Parts Identification / Functions And Exploded View
PARTS IDENTIFICATION / FUNCTIONS AND EXPLODED VIEW Bean Hopper Bean Hopper slider Chute for coffee cleaning tablets Foamer head cover Holding screw foamer head cover Display Product selection keypad Preselection keypad Adjustable coffee / milk spout Drip tray Coffee waste drawer V3.0 OPERATING MANUAL...
Page 11 PRODUCT SELECTION  1) Display  2) Product selection keys  3) Product labels PRESELECTION KEYPAD  1) Not labeled, but function of Decaf  2) Non - or low fat milk instead of whole milk  3) Espresso - allows for an extra shot 4) Cup size ...
Page 12: Equipment Set-Up And Close Procedures
EQUIPMENT SET-UP AND CLOSE PROCEDURES Fill milk Please confirm NOTE • The c5 coffee machine has a „standby“ 3. After the coffee machine has heated up, operating mode. the “Fill milk” prompt will appear. Insert the milk bag(s) and put the corresponding milk •...
Page 13 Reference products Dispensing of beverages Dispensing normal coffee NOTE The following description of how to dispense * after the product in the display beverages assumes the following allocation to means „reference product from bean the beverage selection buttons: hopper 1“. ** after the product in the display means „reference product from bean Product fields from top to bottom...
Page 14 Change milk bag Refill coffee beans The bean hoppers are monitored as regards coffee bean content. If the bean hopper becomes 1. The following message indicates that there is empty, this is displayed during the dispensing of no milk in the milk bag. a beverage.
Page 15 Emptying the coffee waste drawer 1. Empty the coffee waste drawer, clean with warm water and dry. NOTE • The coffee waste drawer is full to 2. Push the coffee waste drawer in. The follo- capacity when it contains a weight wing message appears...
Page 16 Cleaning the drip tray Close Procedures NOTE • Only use combination cleaning tablets “COMBI-Tabs”. • Get out three combination cleaning tablets “COMBI-Tabs”. • Get the cleaning container 1. The drip grille and drip tray must be cleaned at regular intervals. 2.
Page 17: System Setup / Operation
SYSTEM SETUP / OPERATION ♦ Liquid crystal display Control panel and button layout ○ Displays information on the correspon- ding function. Navigation button [ ♦ ○ One level higher in the structure ○ Used to confirm queries / or adjusment values.
Page 18 Cards Operation with critical problem Card handling: 1. Insert key card. 2. Wait until LC-display changes. DPxx 3. Remove key card. • In this condition, the coffee machine is connected to the main power and water ♦ “user” key card mains.
Page 19 Structure of the functions ♦ Menu Coff. quant. ±1g Access with the “user” key card ♦ ○ Coffee products • Setting ±1g ♦ Menu Cleaning ○ Cleaning ♦ Menu Flow period water ○ Hot water products ♦ Menu Daily counter •...
Page 20 Brief description of functions Daily counter ○ EXTERNAL disabled ○ With “user” key card ○ Memoswitch Queries the current counter status for disabled all products. Deletion of counters is not possible. ○ Milk disabled ○ With “manager” key card Queries the current counter status for all products.
Page 21 Post-infusion milk Use of the functions ○ Every “coffee-milk” beverage Cleaning The milk flow time can be altered in predefined steps. • Card: “user” key card Coffee is output first. 1. Insert / remove card. Flow period milk Cleaning? ○ Cold milk Please confirm The flow time can be altered in pre- defined steps.
Page 22: Daily Counter
Daily counter Daily counter • Card: “user” key card. • Card: “manager” key card. 1. Insert / remove card. 1. Insert / remove card. Cleaning? Cleaning? Cleaning Please confirm Please confirm 2. 1x [ ] button. 2. 1x [ ] button. Daily counter Cleaning 3.
Page 23: Total Counter
Total counter Functions NOTE • Card: “manager” key card. • Only those functions which have orange background (activated) can be altered. 1. Insert / remove card. • Card: “manager” key card. Cleaning 1. Insert / remove card. 2. 3x [ ] button.
Page 24 Clock / date 8. 1x [ ] button. • Card: “manager” key card. Clock / date Wednesday 06.08.2008 1. Insert / remove card. 9. e.g.1x [ ] button. Cleaning? Clock / date Please confirm Thursday 07.08.2007 10. 1x [ ] button. 2.
Page 25 Resetting to initial installation default settings 4. The following message appears… This function is used to reset the coffee machine software to the default settings that applied upon first installation. Read memory card (+) The coffee machine reads in from the “memory” key card all the data which the service techni- 10:32 PM 04/16/2008...
Page 26: Maintenance
MAINTENANCE This chapter deals exclusively with prevenive main- tenance of the equipment. In case of problems, please consult page 33 “Troubleshooting” Maintenance schedule Cleaning intervals Cleaning area Daily Weekly Monthly Cover of beverage outlet ........● Beverage outlet ..........● Outer panel surfaces ........
Page 27 Cleaning Cleaning work CAUTION • Only use non-corrosive, non-abrasive household cleaners. • Only use non-abrasive cloths. • Do not use any of the normal (rapid) decalcifying agents. • Only use combination cleaning tablets “COMBI-Tabs” for cleaning proce- dures Cleaning work Cleaning area Clean using damp cloth.
Page 28 Cleaning procedure Because of the high amount of milk beverages served from the c5, frequent cleaning cycles are absolutely required to keep the coffee machine operational at all times. The cleaning procedure needs to be performed daily, and it will start at every shut down procedu- re.
Page 29: Troubleshooting
TROUBLESHOOTING Checklist for fault diagnosis and trouble- shooting Fault display, troubleshooting and fault Quick Fix acknowledgement A quick troubleshooting guide can be found in the appendix to this operating manual. The same During operation, the control system moni- document should always be available close to the tors the operating status continually.
Page 30 ♦ LCD messages: ♦ LCD messages: ○ Change milk bag. ○ No water. ♦ Cause of fault: ♦ Cause of fault: ○ Check water connection: ○ Milk level too low. ♦ Troubleshooting measure(s): Check if milk connectors are fully inserted in milk bag.
Page 31 ♦ LCD messages: ♦ Troubleshooting measure(s): ○ Boiler level. The coffee machine is still in operation; however it is necessary to keep an eye on ♦ Cause of fault: Contact Customer Support. ○ Water level too low. ○ Too much time elapses during the filling operation.
Page 32 ♦ LCD messages: ♦ Diagnosis point (DP): ○ Reboot system. ○ 8 / 9 / 10 / 16 / 17 / 18 / 22 / 23 ♦ Cause of fault: ♦ Cause of fault: ○ Fatal system error. ○ System fault. ♦...
Page 33: Ordering Parts / Service
ORDERING PARTS / SERVICE NON-SCHEDULED MAINTE- NANCE Technical information The c5 coffee machine representative for the USA: WARNING • Inspection, testing, and repair of electrical equipment should only Melitta USA Inc. be performed by qualified service 665 Tollgate Road, Suite B personnel.
Page 34 V3.0 OPERATING MANUAL...
Page 35 V3.0 OPERATING MANUAL...
Page 36 Short Cupping/Low Temp Basic Troubleshooting Drinks are short  lling Check refrigerator temperature Drink temperatures are low ● No cooler than 36 f. ● Change foamer head ● No warmer than 40 f. ● Clean the lower foamer head fi tting with a clean brush ●...
Page 37 No Water Basic Troubleshooting Ensure that there is water Coffee Stick  owing to the machine Open Position ● Check the water fi ltration/ R.O. system ● Is the water supply valve open? ● Check that the water line for the ma- chine is not pinched and restricting water fl ow ●...
Page 38 Wrong Card Basic Troubleshooting Clean the User card with a sanitizing towel User Card Still Does Not Work ● Try a different User or Manager card ● If a different card works, the fi rst User card is bad ● A card from a different store may be used Dry and re-insert the cleaned User card Call for a service technician if you are...
Page 39 Drawer Missing/Empty Basic Troubleshooting Drawer Missing Empty Drawer ● Is the grounds drawer ● Empty the coffee grounds pushed all the way in? drawer ● Clean area outside and behind the coffee grounds drawer to remove any build up that may prevent the drawer from closing ●...
Page 40 Water leak Basic Troubleshooting After cleaning cycle: During Normal Use: Approximately 2-3 ounces of water Is water fi lling the drip tray and spilling is normal in: onto the refrigerator? ● Waste drawer If drip tray is full: ● Milk box ●...
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Page 47 Mon. / Tues. / BE51D1 Daily Cleaning Thurs. / Fri. / Sat. Daily cleaning of the machine Time required 1 minutes to prepare 24 minutes to complete Time of day at closing of store For 24-hour restaurants Between 12:00 AM till 4:00 AM daily cleaning for higher volume stores Anytime during the day - Managers preference Hazard icons...
Page 48 Daily Cleaning (continued) Step 6 Step 12 Open the refrigerator and Proceed to sanitizing remove the milk connectors procedure from the milk bags. Place the milk lines in a empty jug. Make sure the connectors are at the bottom of the jug. Immediately carry the remaining milk to the walk-in cooler for storage.
Page 49 Weekly (Deliming 2x Week) Weds./Sun. BE51W1 Weekly cleaning of the machine remove milk stone Time required 1 minutes to prepare 24 minutes to complete Time of day at closing of store For 24-hour restaurants Between 12:00 AM till 4:00 AM daily cleaning for higher volume stores Anytime during the day - Managers preference Hazard icons...
Page 50 Weekly Deliming (continued) Step 6 Step 12 Open the refrigerator and Proceed to sanitizing remove the milk connectors procedure from the milk bags. Place the milk lines in a empty jug. Make sure the connectors are at the bottom of the jug. Immediately carry the remaining milk to the walk-in cooler for storage.
Page 51 Sanitizing procedure Daily BE51D2 to sanitize to the machine after daily or weekly cleaning cycle Time required 1 minutes to prepare 3 minutes to complete Time of day after daily or weekly cleaning cycle Hazard icons Tools and supplies Cleaning-Jug «Sanitizer»...
Page 52 Sanitizing procedure (continued) Step 3 Remove the cleaning jug containing hot water and wipe the milk connectors with a sani- tizer soaked towel. Step 4 Wash the inside of the refrige- rator and the milk hoses. Allow to air dry. Step 5 Take the coffee waste drawer and the drip grille to the 3 com-...
Page 53 Foamer head changing and cleaning Daily cleaning necessary, blocked unit Time required 5 minutes to prepare 10 minutes to complete Time of day after daily cleaning / deliming Hazard icons Tools and supplies screwdriver milk jet unit milk jet unit brushes Procedure Step 1...
Page 54 Foamer head changing and cleaning (continued) Step 6 Clean dirty foamer head with brush and soapy water as shown. Rinse with sanitizer and air dry. V3.0 OPERATING MANUAL...
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Page 56: 5502 Hunzenschwil
OPERATING MANUAL c5-FF USA Cafina Ltd. File name: Coffee machines OM_EN_V3.0.pdf CH-5502 Hunzenschwil www.cafina.ch part of the melitta group Responsible department: Take-over department: Revision: Doc.-type: Classification: Manual Public V3.0 Prepared: Checked: Approved: Languages: Pages: 06/13/2013 Roger Kurz english Valid for: Derived from: Replaces: Document:...

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