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Minicom SMARTRACK 116 IP User Manual

Minicom advanced systems computer accessories user manual
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International HQ
Jerusalem, Israel
Tel: + 972 2 535 9666
minicom@minicom.com
SmartRack 116 IP
User Guide
w w w . m i n i c o m . c o m
North American HQ
Linden, NJ, USA
Tel: + 1 908 486 2100
info.usa@minicom.com
Technical support - support@minicom.com
European HQ
Dübendorf, Switzerland
Tel: + 41 44 823 8000
info.europe@minicom.com
5UM20182 V1.1 11/08

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Summary of Contents for Minicom SMARTRACK 116 IP

  • Page 1 SmartRack 116 IP International HQ Jerusalem, Israel Tel: + 972 2 535 9666 minicom@minicom.com Technical support - support@minicom.com User Guide w w w . m i n i c o m . c o m North American HQ Linden, NJ, USA Tel: + 1 908 486 2100 info.usa@minicom.com...

  • Page 2: Table Of Contents

    14. Administration > Switch Configuration... 27 15. Administration > User Targets ... 27 16. Security > Settings ... 28 17. Security > SSL Certificate ... 29 18. Maintenance > Firmware Upgrade... 30 19. Restore Factory Settings... 30 SMARTRACK 116 IP Table of Contents...
  • Page 3 24.1.14 DDC – F10 ... 55 25. Upgrading the SmartRack 116 IP firmware ... 56 25.1 System requirements for the SmartRack 116 IP Update software ... 56 25.2 Connecting the SmartRack 116 IP system ... 56 25.3 Installing the software ... 56 25.3.1 Connecting the RS232 Download cable ...
  • Page 4 25.5.3 Getting the current status ... 61 25.5.4 Communication Error message... 61 25.5.5 Electricity failure... 61 26. Technical specifications... 63 27. Video resolution and refresh rates... 65 28. Safety... 65 29. User guide feedback... 65 30. WEEE compliance ... 65 SMARTRACK 116 IP...

  • Page 5: Welcome

    USER GUIDE 1. Welcome Thank you for buying the SmartRack 116 IP system. This system is produced by Minicom Advanced Systems Limited. This document provides installation and operation instructions for Minicom’s SmartRack 116 IP. It is intended for system administrators and network managers, and assumes that readers have a general understanding of networks, hardware and software.

  • Page 6: Section I

    SMARTRACK 116 IP Section I This section explains how to configure and operate the SmartRack 116 IP system remotely over IP. Section II on page 46, explains how to operate the Smart 16 IP switching system locally through the On Screen Display (OSD).

  • Page 7: Compatibility

    Can be controlled by Minicom’s KVM.net system for centralized over-IP management of distributed data center locations. 2.2 Compatibility The SmartRack 116 IP is compatible with: PS/2 and USB computers/servers Windows, Linux, UNIX and other major operating systems 3. System components...

  • Page 8: Pre-Installation Guidelines

    Switch off all computers Place cables away from fluorescent lights, air conditioners, and machines that are likely to generate electrical noise Ensure that the maximum distance between each computer and the SmartRack 116 IP does not exceed 30m/100ft SMARTRACK 116 IP...

  • Page 9: Avoiding General Rack Mounting Problems

    USER GUIDE 5.1 Avoiding general rack mounting problems Elevated operating ambient temperature The operating ambient temperature of the rack environment may be greater than the room ambient when installing into a closed or multi-unit rack assembly. So install the equipment in an environment compatible with the maximum rated ambient temperature.
  • Page 10 SMARTRACK 116 IP Figure 2 Loosen 7 screws 3. Adjust the rear bracket to fit your cabinet, see below. Figure 3 Adjusting the bracket 4. Install the front and rear bracket onto the cabinet, see figure below. Figure 4 Installing front and rear bracket on cabinet...
  • Page 11 6. Repeat the steps above to connect the other rail to the other side of the rack. 7. Slide the SmartRack console between the rails as shown below. Figure 6 Sliding the SmartRack between the rails 8. Unlock and pull both left and right rail–lock switches together – see below – and push the console all the way into the rack.

  • Page 12: Using The Longer Bracket For Rack Depth Of 905 ~ 990Mm

    SMARTRACK 116 IP Figure 8 Connecting three flat screws to the rear of the console The console now sits snugly in the rack, see Figure 9. Figure 9 Console in the rack 6.1 Using the longer bracket for rack depth of 905 ~ 990mm To replace the bracket with the longer bracket: 1.

  • Page 13: Connecting The Kvm Switch 116 Ip

    2. Take the rear bracket out, see below. 3. Insert the long bracket into the rail then adjust the bracket to fit your cabinet. Tighten at least 2~3 screws along the length you need. See Figure 13. Figure 13 Inserting and tightening the long bracket 4.
  • Page 14 Figure 15 Slide switch into back of SmartRack 3. Secure the Switch 116 IP to the rail by inserting the thumbscrews through the bracket and into the rail and tightening them, see Figure 16. SMARTRACK 116 IP Figure 16 Tightening the thumbscrews...

  • Page 15: The Smartrack Switch System Configuration

    7. The SmartRack Switch system configuration You connect servers to the 116IP switch via ROCs. Figure 17 illustrate the basic configuration of the 116IP system. User over IP Figure 17 SmartRack 116IP Switch system configuration 7.1 The 116 switch MINICOM SMARTRACK 116IP SW ITCH Flash (download)

  • Page 16: Connector Table

    Figure 21 illustrates the ROC PS/2 connections. You can connect the ROC PS/2 to a powered on computer, but it must be in the following order: SMARTRACK 116 IP Function This port is for future Serial functionality To update firmware of the analogue part of the 116 IP Switch system - OSD, Switch, ROCs.

  • Page 17: Connecting A Roc Usb

    1. Connect the Mouse connector to the computer’s Mouse port. 2. Connect the Keyboard connector to the computer’s Keyboard port. 3. Connect the Screen connector to the computer’s Video port. Failure to connect in the above order while the server is running, may lead to the mouse malfunctioning until the server is rebooted.

  • Page 18: Connecting The Cat5 Cables

    To identify the IP address, the SmartRack 116 IP MAC address appears on the underside of the SmartRack 116 IP box. The device number (D.N.) can also be found there. If no DHCP server is found on the network, SmartRack 116 IP boots with the static IP address 192.168.0.155.

  • Page 19: Static Ip Addresses For A Number Of Units

    DHCP server, or you want to use static IP addresses, do the following: Connect the SmartRack 116 IP units one at a time and change the static IP address of each unit before connecting the next unit.
  • Page 20 IP address is assigned by the DHCP server To access the configuration page of the unit, open IE 6.0 or higher and type: The unit operates with the static IP address SMARTRACK 116 IP Every 5 minutes Device IP is: 192.168.0.155...

  • Page 21: Logging Into The Web Interface

    Complete the initial setup via the Web configuration interface: 1. Open your Web browser (Internet Explorer version 6.0 or higher). 2. Type the SmartRack 116 IP system IP address - https://IP address/config - and press Enter. The login page appears, see Figure 24.

  • Page 22: Network > Configuration

    3 TCP Ports - Choose any 3 TCP ports from port #800 to 65535. When the SmartRack 116 IP is a standalone system the ports do not have to be consecutive. When part of the KVM.net system, the ports must be the consecutive default ports of 900, 901 and 902.

  • Page 23: Kvm.net

    SmartRack 116 IP, if it resides on the same network segment. Manager IP – If SmartRack 116 IP resides on a different segment, type the static IP address of the KVM.net Manager. (We advise typing the static IP address of the KVM.net Manager even if the SmartRack 116 IP resides on the same network...

  • Page 24: Snmp Events Table

    Login is not successful – wrong user access level. successful – CONF_USER_EVENT_LOGIN_NOT_SUCCEEDED_WRONG_LEVEL wrong user access level. Wrong user 2030 Wrong user name or password. Login is not successful. CONF_USER_EVENT_LOGIN_NOT_SUCCEEDED_WRONG_USER_NAME_OR_PASSWOR name or password SMARTRACK 116 IP user actually takes over the user has...
  • Page 25 Event Text Code Comment Login is not 2040 Login is not successful because server is busy. successful CONF_USER_EVENT_LOGIN_NOT_SUCCEEDED_SERVER_BUSY because server is busy. DHCP server 2060 DHCP server setting has been changed CONF_DHCP_CHANGED setting has been changed Network IP 2070 Network IP address has been changed CONF_IP_CHANGED address changed Network Subnet 2080...

  • Page 26: Administration > User Settings

    A User has no access to the Web configuration interface. View only View only can view the screen of the currently accessed Target Server without keyboard and mouse control. A “view only” indicator appears on the viewer’s local mouse pointer. SMARTRACK 116 IP Figure 27 User Settings...

  • Page 27: Adding A User

    13.1 Adding a user To add a user: 1. Click and type a name and a password. The password must be at least 6 characters – letters or numbers, and must not include the user name, even if other characters are added. Note! The following “special”...

  • Page 28: Administration > Switch Configuration

    14. Administration > Switch Configuration Give the servers connected to the SmartRack 116 IP unique names, so that users accessing the system can identify the servers easily. To do so: 1. From the menu click Switch Configuration. The Switch Configuration window appears, see Figure 28.

  • Page 29: Security > Settings

    USER GUIDE Figure 29 User Targets Configuration 2. Select a user from the User drop-down menu. 3. Check the Target servers the user can access (according to his access permissions). To select all Target servers, press Select All. 4. Click Apply, the selection is saved. 5.

  • Page 30: Security > Ssl Certificate

    Choose No Timeout to disable Timeout. Click to save any configuration changes done to the Security Settings page. The SmartRack 116 IP system restarts with the new changes. 17. Security > SSL Certificate You can install an SSL certificate.

  • Page 31: Maintenance > Firmware Upgrade

    The network settings remain intact. 19. Restore Factory Settings You can restore the SmartRack 116 IP unit to the factory settings. This restores the original SmartRack 116 IP parameters, resetting all the information added by the administrators, including: Network settings*, Servers, Switches, Users, Passwords etc.

  • Page 32: Saving Changes And Logging Out

    2. Check the box if you want to preserve Network settings. 3. Click 20. Saving changes and logging out To save any configuration changes and restart the SmartRack 116 IP click . You must press pages: Network>Configuration Network>SNMP Settings Security>Settings Security>SSL Certificate...
  • Page 33 On first connection install the Minicom certificate and ActiveX control. You must login as an Administrator to your computer to install the ActiveX control. Once the ActiveX control is installed, all types of users can login. On connecting, the screen of the lowest numbered Target Server that the user has permission to access appears.

  • Page 34: Taking Over A Busy Remote Session

    . Click again to minimize the Toolbar. When maximized, the Toolbar can be dragged and dropped to anywhere on the screen, by dragging the icon screen. SMARTRACK 116 IP Figure 36 Busy remote session options . When minimized the icon glides to a side of the...

  • Page 35: Switching To A Different Server

    To hide the Toolbar, either: Double-click the SmartRack 116 IP System tray icon Press F9. To display the Toolbar repeat the above action. See also page 42. 21.3 Switching to a different server To connect to a different server: 1. From the Toolbar, click appears.

  • Page 36: Adjusting The Video Settings

    Click Manual Video Adjust. The manual controls appear, see Figure 38. Also a red frame appears around the screen. This represents the screen area according to the Server's screen resolution. Perform the adjustments inside and relative to this frame. SMARTRACK 116 IP . You have the following options:...

  • Page 37: Auto Video Adjust

    USER GUIDE Figure 38 Manual Video Adjustments controls Brightness / Contrast - use the scales to adjust the brightness and contrast of the displayed image. Move the sliders to change the displayed image. Click in the area of the sliders for fine-tuning. For the following controls choose the appropriate measurement.

  • Page 38: Power Cycle

    3. Click OK. The sequence appears in the Keyboard Key sequence list. To record a key sequence: 1. From the Special Key Manager box press Record New. The Add Special Key Dialog box appears, see Figure 40. SMARTRACK 116 IP Figure 39 Special Key Manager box...

  • Page 39: Synchronizing Mouse Pointers

    USER GUIDE Figure 40 Add Special Key Dialog box 2. Give the key sequence a name in the Label field. 3. Click Start Recording. 4. Press the desired keys. The key sequence appears in the area provided. 5. Click Stop Recording. 6.

  • Page 40: Aligning The Mice Pointers

    To manually synchronize mouse pointers: 1. From the Toolbar click box appears see Figure 41. SMARTRACK 116 IP / Align or press Ctrl+M simultaneously. The mice / Calibrate. SmartRack 116 IP saves this alignment / Manual Settings. The Mouse Settings Dialog...
  • Page 41 21.8.3.2 Advanced – Mouse Emulation In the Advanced Mouse settings, you can set the type of mouse connected to SmartRack 116 IP’s local console. Click the Mouse Emulation Dialog box appears, see Figure 42. USER GUIDE...

  • Page 42: Minicom Icon Menu Features

    SMARTRACK 116 IP Figure 42 Mouse Emulation Dialog box Select the mouse connected to the Local Console port on the SmartRack 116 IP, e.g. if the local mouse is a 2 button mouse, select Standard Mouse. Max Rate - this defines the maximum mouse report rate. For Sun Solaris the default value is 20 in order to support older Sun versions.

  • Page 43: Full Screen Mode

    Full Screen Mode - Check this option to make the remote session screen appear in full screen mode from the next reconnection onwards. To toggle the full screen mode on and off, press F11. (Also see section below). Configuration – This only appears in the menu when an Administrator is logged in.

  • Page 44: Entering Safe Mode

    2. Wait until the unit finishes booting (1-2 minutes). 3. You need to know the IP address of the SmartRack 116 IP. The IP address depends on whether there is a DHCP server on the network. If there is, the DHCP server assigns an IP address to the SmartRack 116 IP.

  • Page 45: Restoring Factory Defaults

    4. Type username: admin , password: SAFEmode. (Case sensitive). (This username and password works only in Safe mode). A menu appears, see Figure 22.2 Restoring factory defaults To restore factory defaults: 1. From the menu choose Restore Factory Settings. A warning appears see Figure 47.

  • Page 46: Restoring The Device Firmware

    2. Locate the Upgrade firmware and click Install, then click Start Upgrade. The firmware upgrades.When the process finishes Figure 50 appears. 3. Click Reboot to restart the unit. SMARTRACK 116 IP Figure 48 Warning Figure 49 Reboot Figure 50 Reboot...

  • Page 47: Section Ii

    Section II explains how to operate the SmartRack 116 IP Switching system locally (sections 23 and 24) and how to upgrade the SmartRack 116 IP firmware (section 25). Section 25.5 deals with troubleshooting. 23. Switching between computers Switch between the connected computers by either...

  • Page 48: Navigating The Osd

    Note! When the OSD is displayed you cannot select computers using the front panel Select buttons or the keyboard hotkeys. 24.1.3 The OSD settings (F2) Press F2. The OSD Settings window appears see Figure 52. SMARTRACK 116 IP Figure 51 OSD Main window Figure 52 Settings window C=computer...

  • Page 49: The General Settings

    Note! When the OSD is password protected (explained below) only the Administrator has access to the F2 settings window. 24.1.4 The General settings With the GENERAL line highlighted, press Enter. The General settings window appears see Figure 53. From this window you can do the following: 24.1.4.1 Security The OSD comes with an advanced password security system that contains 3 different security levels.
  • Page 50 24.1.4.4 User (Status U) There are 6 different Users in the SmartRack 116 IP system. Each User has a Profile set by the Administrator that defines the access level to different computers. There are 3 different access levels; these are explained on page 52.

  • Page 51: F7 Defaults

    24.1.4.8 Changing the Keyboard language In the OSD the names of the computers can be written in 3 different languages – English (EN), German (DE), and French (FR). The keyboard is preset to English; this can be changed as follows: 1.

  • Page 52: The Time Settings

    Management keyboard, mouse and screen after a preset time of non-use. Set this Timeout period in the T/O column. To set the above periods: 1. On the desired line press Tab to jump to the desired column. SMARTRACK 116 IP Figure 55 Time settings window...

  • Page 53: Users

    2. Place the cursor over one of the 3 digits and type a new number. Enter a leading zero where necessary. For example, type 040 for 40 seconds. Typing 999 in the LBL column displays the label continuously. Typing 000 – the label will not appear.

  • Page 54: Security

    By default the User Profile settings are full access. 24.1.10 The OSD HELP window – F1 To access the HELP window press F1. The HELP window appears see Figure 58. SMARTRACK 116 IP Figure 57 Security settings window...

  • Page 55: Scanning Computers- F4

    Please note! All the functions set out in the Help window are performed from the Main window. The Help window is merely a reminder of the hotkeys and their functions. 24.1.11 Scanning computers– F4 Where necessary adjust the scan time in the Time Settings window, see above. To activate scanning: 1.

  • Page 56: Moving The Label - F6

    Note! Picture quality is relative to distance. The further away a remote computer is from the SmartRack 116 IP, the lower the image quality, and the more tuning needed. So place the higher resolution computers closer to the manager unit.

  • Page 57: Upgrading The Smartrack 116 Ip Firmware

    Free Serial port. Windows 98 and later. 25.2 Connecting the SmartRack 116 IP system To update the firmware, the SmartRack 116 IP system must be connected and switched on. 25.3 Installing the software Download the Update software from computer.

  • Page 58: Starting And Configuring The Smartrack 116 Ip Update

    SMARTRACK 116IP SWITCH Update software installed here 25.4 Starting and configuring the SmartRack 116 IP Update 1. Start the Update software by double-clicking the icon on your desktop or choose Start/Programs/Smart CAT5 Switch Update/ Smart CAT5 Switch Update. The Smart CAT5 Switch Update window appears. See Figure 60.

  • Page 59: Verifying The Version Numbers

    The table below explains the functions of the buttons and boxes in the SmartRack 116 IP Switch Update window. Button or Box 2. To change the Com Port from the Options menu choose Com Port. The Com Port Dialog box appears. See Figure 61. 3.

  • Page 60: Obtaining New Firmware

    Download the latest firmware for your system from www.minicom.com. 25.4.3 Updating the firmware Warning! Never switch off any computer connected to the SmartRack 116 IP system during the updating process. To update the firmware: Select the option to update SmartRack 116 IP switch or the ROCs.

  • Page 61: Manually Updating Rocs

    Open the file. Click Start. The SmartRack 116 IP Switch Update flashes the firmware. On completion the firmware version number appears. Check that the updated version number is correct by pressing Firmware Update generates one log file per session that displays a chronological list of actions.

  • Page 62: Resetting Through The Update Software

    25.5.1 Resetting through the Update software Reset the SmartRack 116 IP Manager or ROCs when for example the unit hangs or when the mouse fails to work properly. Resetting is done via the Serial port, and avoids the need to shut down the computer.
  • Page 63 If the electricity fails during the firmware update of the ROCs a Not Responding or Upgrade Error message appears. Restart the upgrade from the beginning. (For electricity failure during a firmware upgrade of the digital part of the SmartRack 116 IP, see page 42).

  • Page 64: Technical Specifications

    Computer to switch distance Console display Panel type Pixel pitch Viewing angle Contrast ratio SMARTRACK 116 IP Target server Windows, Linux, UNIX and other major operating systems Client computer Windows 2000 or higher with IE 6.0 or higher and ActiveX Target server...
  • Page 65 Brightness Back light Supported colors Keyboard / mouse Sync Power source Response time Rack depth support Chassis construction Power supply ROCs Connections Keyboard/Mouse System Power Product weight Shipping weight Dimensions USER GUIDE White 250cd/m2 Four lamps 16.7M 106 key PS/2 keyboard with touchpad 45~80HZ 100-240 VAC input Rising time 2-6ms Delay time 14-24ms...

  • Page 66: Video Resolution And Refresh Rates

    Send old equipment for recycling on a one-for-one, like-for-like basis (this varies depending on the country) Send the new equipment back for recycling when this ultimately becomes waste Instructions to both customers and recyclers/treatment facilities wishing to obtain disassembly information are provided in our website www.minicom.com. SMARTRACK 116 IP...
  • Page 67 Germany Kiel Tel: + 49 431 668 7933 info.germany@minicom.com England Tel: + 44 121 288 0608 info.uk@minicom.com USER GUIDE Regional Offices France Vincennes Tel: + 33 1 49 57 00 00 info.france@minicom.com China Tel: +86 21 6445 3181 info.china@minicom.com www.minicom.com Italy Rome Tel: + 39 06 8209 7902...

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