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Prioris HX 6000 Series Service Maintenance Manual

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Prioris HX 6000 Series Server
Service Maintenance Manual
Part Number: ER-B50WW-SM. A01
Digital Equipment Corporation

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  • Page 1 Prioris HX 6000 Series Server Service Maintenance Manual Part Number: ER-B50WW-SM. A01 Digital Equipment Corporation...
  • Page 2 Copyright Digital Equipment Corporation. All Rights Reserved. DEC, Prioris, ServerWORKS, and the Digital logo are trademarks of Digital Equipment Corporation. Intel and Pentium Pro are registered trademarks of Intel Corporation. Microsoft, Windows NT, and Windows 95 are registered trademarks of Microsoft Corporation.
  • Page 3 FCC ID: A09-B5XWW The FCC wants you to know... This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
  • Page 4 This equipment is in the 2nd Class category (information equipment to be used in a residential area or an adjacent area thereto) and conforms to the standards set by the Voluntary Control Council For Interference by Data Processing Equipment and Electronic Office Machines aimed at preventing radio interference in such residential area.

  • Page 5: Table Of Contents

    Contents Introduction Reliability/Availability ........................1-1 Server Expansion .......................... 1-2 Server Management........................1-3 Server Security..........................1-3 Server Software and Documentation ................Diagnostic Software......................Server Utilities and Technical Support................Important Ergonomic Information................... Server Software and Utilities Introduction........................SCSISelect Utility......................RAID Configuration Utility ....................
  • Page 6 Contents Server Components Introduction........................Disconnecting External Devices and Power ..............Removing and Installing the Side Panels ............... Server Front View......................Server Left Side View..................... Server Right Side View....................3-10 Server Rear View ......................3-12 Main Logic Board Connectors ..................3-14 Main Logic Board Components ..................
  • Page 7 Contents CPU Module Upgrade Configurations Introduction........................Configuration Guidelines ....................Server CPU Module Configurations ................CPU Module Upgrade Configurations ................Upgrading to a New CPU Module Configuration ............Installing Additional Memory Introduction........................Server SIMMs Requirements ..................Memory Configuration Guidelines .................. Upgrading Memory......................Installing SIMMs ......................
  • Page 8 Contents External Storage......................7-20 Connecting an External SCSI Bus to the Storage Backplane........7-20 Connecting an External Device to a SCSI Controller..........7-22 Installing Expansion Boards Introduction........................ISA/EISA Expansion Board Configuration Guidelines ............ PCI Expansion Board Configuration Guidelines ............. Configuring Your EISA/PCI Expansion Boards Using the SCU........Boot Devices ........................
  • Page 9 Contents Server Security Features Introduction........................10-1 Left and Right Door Security Lock.................. 10-2 Left and Right Side Panel Lock ..................10-3 Supervisor Password...................... 10-4 If You Forget Your Password ..................10-5 Additional Security Features................... 10-6 Troubleshooting Introduction........................11-1 Initial Troubleshooting..................... 11-2 Running the Diagnostics....................
  • Page 10 Contents Removing and Replacing the Secondary Cooling Fan 2 ..........12-12 Removing and Replacing Cooling Fan 5 ................ 12-14 Removing and Replacing the Speaker ................12-16 Removing and Replacing the Main Logic Board............. 12-18 Removing and Replacing the Storage Backplane ............12-20 Removing and Replacing a Caster.................
  • Page 11 I/O Address Map......................Server Interrupt Levels ....................PCI Configuration Space Address Map ..............SCU Features Introduction........................System - Prioris HX Series Server................System Management Group ..................Diskette Drive Group ....................Boot Options Group....................Integrated Peripherals Group ..................Keyboard Features Group ..................
  • Page 12 Digital reserves the right to make changes to this Service Maintenance Manual without notice. Accordingly, the illustrations and procedures in this document might not apply to all Prioris HX 6000 Series servers to be serviced since many of the diagnostic tests are designed to test more than one product.
  • Page 13 Preface Organization This guide contains the following: • Chapter 1: Introduction — This chapter provides information about your server such as: features, server software and documentation, diagnostic software, server utilities and technical support, and ergonomic information. • Chapter 2: Server Software and Utilities — This chapter describes the server software and utilities that are supplied with your server.
  • Page 14 Preface • Chapter 11: Troubleshooting — This chapter describes initial and advanced troubleshooting solutions. • Chapter 12: Field Service Replacement — This chapter describes field service replacement procedures. For example, the main logic board, power supplies, fans, etc. • Chapter 13: Field Service Illustrated Parts Breakdown — This chapter lists orderable part numbers for Field Replaceable Units (FRUs).
  • Page 15 Preface Conventions Convention Description Example Installation Guide Italics are typically used for titles, comments, and references to other sections of this document or other documents. c:\windows> Monospaced text indicates information that your server or software displays. For example, a directory path or error message.
  • Page 16 Preface Abbreviation Meaning An h suffix to a numerical value denotes hexadecimal numbers. For example, 0F8h equals 0F8 hexadecimal. Input/output Industry standard architecture ™ Microsoft Disk Operating System MS-DOS Peripheral component interconnect POST Power-on self test RAID Redundant array of independent devices Random access memory Read only memory Real-time clock...

  • Page 17: Special Notices

    Preface Special Notices Three kinds of special notices are used in this System Reference to emphasize specific information. WARNING: Indicates the presence of a hazard that can cause personal injury if the hazard is not avoided. CAUTION: Indicates the presence of a hazard that might cause damage to hardware or that might corrupt software.
  • Page 18 Preface DEC00421 Typical Prioris HX 6000 Series Server NOTE: Your monitor, keyboard, and mouse might look different.

  • Page 19: Introduction

    Introduction The Prioris HX 6000 Series server is a high-performance, highly-scaleable network and application server featuring the latest in modular CPU and storage technology. The Prioris HX 6000 Series server provides the following features: Reliability/Availability CPU Module Single (1P) or Dual (2P) Pentium Pro processor mode.

  • Page 20: Server Expansion

    Introduction Server Expansion Flexible Memory ECC memory support. Server memory can be upgraded Architecture from 32 MB to 512 MB using the installed CPU module. Five EISA Expansion Accommodates industry-standard expansion boards such Slots and Six PCI as network, Small Computer System Interface (SCSI), Expansion Slots Redundant Array of Integrated Disks (RAID), and modems.

  • Page 21: Server Management

    Introduction Server Management Server Diagnostics Allows local and remote diagnosis of server problems. Hardware Configuration Allows local and remote server configuration. Unique Asset Unique server identifier in non-volatile memory provides Management easy asset management. Firmware Upgrade Utility Upgrades firmware versions. Operator Control Panel Back-lit, 16-character display for diagnostic and error (OCP)

  • Page 22: Server Software And Documentation

    Introduction Server Software and Documentation The following software and documentation are supplied with your server:  • ServerWORKS Manageability Suite contains ServerWORKS Quick Launch, ServerWORKS Manager, and licenses. − ServerWORKS Quick Launch consists of a bootable CD-ROM disk and reference guide. The Quick Launch program steps you through the initial server setup and operating system installation process.

  • Page 23: Diagnostic Software

    Introduction Diagnostic Software Diagnostic software is shipped with your server on the Quick Launch CD-ROM. This software contains an advanced set of diagnostic utilities that can be used to identify and correct problems you might encounter when installing, configuring, or using your server.

  • Page 24: Important Ergonomic Information

    Introduction Important Ergonomic Information After the server is installed, it is important to apply the following ergonomic information. • Be comfortable in your work space. • Change your posture frequently. • Proceed according to the recommendations in the following table and figure. Adjust So .
  • Page 25 Introduction Adjust So . . . Head Avoid neck strain. Your head should incline downward, but no more than 15 to 20 degrees. Monitor No higher than the level of your eyes and at the correct distance for your vision. Avoid eye fatigue, which can be caused by glare, image quality, uncomfortable furniture, eye height, and uncorrected vision.
  • Page 26 Introduction IMPORTANT: If you experience pain or discomfort during use of the server, take a rest break and review the instructions for proper ergonomic setup and use. If the pain or discomfort continues after resuming use of the server, discontinue use and report the condition to your job supervisor or physician.

  • Page 27: Server Software And Utilities

    Server Software and Utilities Introduction This chapter describes the utilities supplied with your server. Server utilities include:  • SCSI Select Utility This utility allows you to configure and view settings of the installed Adaptec SCSI controllers and SCSI devices. ...

  • Page 28: Scsiselect Utility

    RAID Configuration Utility RAID-ready Prioris HX 6000 Series servers include a Mylex RAID host adapter and RAID configuration utility. The RAID configuration utility appears when you boot your server with the ServerWORKS Quick Launch CD-ROM disk. Use this utility to configure your RAID array.

  • Page 29: Phlash.exe

    Server Software and Utilities PHLASH.EXE All servers have BIOS software in a flash (ROM) chip. This BIOS initializes hardware and boots the operating system when the server is turned on. The BIOS also provides access to other services such as keyboard and disk drives. You can upgrade your server's BIOS to future releases by executing the flash utility located in the BIOS update kit.

  • Page 30: System Configuration Utility (Scu)

    Server Software and Utilities 4. Press [Ctrl] + [Alt] + [Del] and reboot your server. 5. Run the SCU and choose the Parallel Port Group. 6. Choose either EPP 1.7 or EPP 1.9 mode. Selection is based on which EPP your printer supports. If you do not know which EPP your printer supports, use the default setting.

  • Page 31: Configuring Expansion Boards

    As an added feature, the SCU creates and stores all setup changes in a System Configuration (.SCI) file. Afterwards, this SCI file can be used on any Prioris HX 6000 Series server that is equally configured and can serve as a backup to the EISA configuration stored in NVRAM memory.

  • Page 32: Starting The Scu

    Server Software and Utilities Starting the SCU The SCU is located on your ServerWORKS Quick Launch CD-ROM disk. The SCU options are shown in Figure 2-1. If this is your first time using the SCU, it is recommended that you select “Learn About Configuring your Computer” for detailed information on using the SCU.
  • Page 33 Server Software and Utilities Welcome Screen Main Menu Configure Configure Maintain System Set Date Set Time Computer Computer Configuration Diskette With System Default See Note See Note Step 1: Important EISA Configuration Information Learn About Configuring Step 2: Add or Remove Boards Your Computer Step 3: View or Edit Details Step 4: Examine Switches or Print Report...

  • Page 34: Using The Scu

    Server Software and Utilities Using the SCU To use the SCU: 1. Turn on your server and allow the POST to complete. If POST detects an error refer to Chapter 4, “Server Management,” and take the appropriate steps to correct the problem. After the problem has been resolved, restart the server.

  • Page 35: Scu Keyboard Function Keys

    Server Software and Utilities SCU Keyboard Function Keys The following table lists the keyboard function keys used to scroll through the menu screens, and select specific menu items in the SCU. Keyboard Key Function ↓ Moves the cursor down one menu item. ↑...

  • Page 36: Configure Computer

    Server Software and Utilities Configure Computer This option provides step-by-step instructions on how to configure your server when adding, removing, or relocating expansion boards and when changing operating parameters. Select one of the following menu options:  • “Configure Computer with System Default” Loads the SCU default settings.

  • Page 37: Maintain System Configuration Diskette

    Server Software and Utilities Maintain System Configuration Diskette Select this option to maintain Configuration (CFG) files and System Configuration Information (SCI) files. To access this menu item: 1. Start the SCU using one of the three methods described in “Starting the SCU.”...

  • Page 38: Serverworks Quick Launch

    Server Software and Utilities ServerWORKS Quick Launch Quick Launch is used to install the server’s Network Operating System (NOS). In addition to providing quick and seamless NOS installation, Quick Launch also provides drivers, documentation, and the ability to make diskettes of utilities such as diagnostics.

  • Page 39: Server Components

    Server Components Introduction This chapter shows the location of the Prioris HX 6000 Series server internal components and procedures for unlocking and removing the side panels. A procedure for installing a new server battery/Real-Time Clock (RTC) is also included.

  • Page 40: Disconnecting External Devices And Power

    Server Components Disconnecting External Devices and Power Before removing the side panels, perform the following: 1. Secure the server using the brake (see Figure 3-1). 2. Shut down any applications that are currently running, then shut down the operating system. 3.

  • Page 41: Removing And Installing The Side Panels

    Server Components Removing and Installing the Side Panels To remove the side panels, perform the following: WARNING: Removing the side panels activates two interlock switches located at the top-left and top-right of your server. These switches inhibit power to your server when activated. You might injure yourself or damage your server if you attempt to bypass these switches.
  • Page 42 Server Components 1. Unlock the side panels. 2. Slide the panels to the rear of the server. DEC01025-2 Figure 3-2. Unlocking and Removing the Side Panels...
  • Page 43 Server Components To install the side panels. 1. Slide the panels to the front of the server. 2. Lock the side panels. DEC01025-3 Figure 3-3. Installing the Side Panels...

  • Page 44: Server Front View

    Server Components Server Front View Figure Component Legend CD-ROM drive 3½-inch diskette drive Front access 5¼-inch or 3½-inch half-height drive bays 3-way security lock Integral hot-swap device bay for Storage Building Blocks (SBBs) Power, OCP, and reset buttons Brake Operator control panel (OCP) Power indicator...
  • Page 45 Server Components DEC01026-2 Figure 3-4. Server Front View...

  • Page 46: Server Left Side View

    Server Components Server Left Side View Figure Component Legend Redundant cooling fans Cooling fans Casters Five EISA expansion slots CPU module Three primary PCI slots Location of main logic board Ethernet daughter card Three secondary PCI slots Power switch interlock...
  • Page 47 Server Components DEC01026-3 Figure 3-5. Server Left Side View...

  • Page 48: Server Right Side View

    Server Components Server Right Side View Figure Component Legend Power interlock switch Power supply Storage backplane SCSI terminator SCSI address jumpers (J181) Storage backplane Jumper cable Power plug Wide SCSI 68-pin connector 3-10...
  • Page 49 Server Components DEC01027-2 Figure 3-6. Server Right Side View 3-11...

  • Page 50: Server Rear View

    Server Components Server Rear View Figure Component Legend SCSI knockouts (back panel) Keylock 10Base-T port connector (RJ45) 10Base-2 port connector (BNC) 10Base-5 connector (AUI) Keyboard and mouse ports Parallel port Video port Serial ports ac power plug ac power out/monitor plug 3-12...
  • Page 51 Server Components DEC01027-3 Figure 3-7. Server Rear View 3-13...

  • Page 52: Main Logic Board Connectors

    Server Components Main Logic Board Connectors Figure Connector Legend EISA expansion slots (1 through 5) Remote Server Management (RSM) Primary PCI expansion slots (1 through 3) Serial ports Parallel port and video Mouse and keyboard Ethernet connector Secondary PCI expansion slots (4 through 6) Diskette drive 68-pin wide SCSI connector (channel B) Fan 5...
  • Page 53 Server Components DEC01028-2 Figure 3-8. Main Logic Board Connectors 3-15...

  • Page 54: Main Logic Board Components

    Server Components Main Logic Board Components Figure Component Legend Video controller Ethernet controller SCSI controllers 8031 ROM Dip switch block Real-time clock/server battery BIOS flash ROM 3-16...
  • Page 55 Server Components DEC01028-3 Figure 3-9. Main Logic Board Components 3-17...

  • Page 56: Cpu Module Components And Connectors

    Server Components CPU Module Components and Connectors Figure Component/Connector Legend Eight memory SIMM sockets Inside CPU #1 ZIF socket Outside CPU #2 ZIF socket Outside CPU #2 voltage regulator Inside CPU #1 voltage regulator Inside/outside CPU frequency ratio DIP switches Manufacturing test jumpers 3-18...
  • Page 57 Server Components CPU #1 CPU #2 DEC01056 Figure 3-10. CPU Module Components and Connectors 3-19...

  • Page 58: Ethernet Daughter Card Components And Connectors

    Server Components Ethernet Daughter Card Components and Connectors Figure Component/Connector Legend 10Base-T port connector (RJ45) 10Base-5 connector (AUI) 10Base-2 port connector (BNC) Ethernet interface connector 3-20...
  • Page 59 Server Components DEC01030-2 Figure 3-11. Ethernet Daughter Card Components and Connectors 3-21...

  • Page 60: Tools Needed

    Server Components Tools Needed Prior to installing an option, have the following available: • A Phillips screwdriver • An antistatic wrist strap Static Electricity Static electricity collects on non-conductors such as paper, cloth, or plastic. A static discharge can be damaging even though you often cannot see or feel it. To prevent damage to circuit boards and/or components: •...

  • Page 61: Replacing The Server Battery/Real Time Clock (Rtc)

    Server Components Replacing the Server Battery/Real Time Clock (RTC) Your server’s battery runs the server clock and retains any setup information when it is turned off. If your server ever fails to retain the correct date, time, or configuration settings when it is turned on, you need to replace your server’s battery/RTC. The Digital part number for this device is 21-39151-01.
  • Page 62 Server Components 9. Reboot and run the SCU: a. Select Configure Computer from the SCU screen. b. Select View and Edit Details from the displayed screen. c. Edit the configuration settings to match what was recorded in step 1. d. Select Save and Exit to configure your server. Refer to Chapter 2, “Server Software and Utilities.”...

  • Page 63: Server Management

    Monitor CPU module voltage, temperature and status • Detect and automatically correct single-bit ECC errors The Prioris HX 6000 Series server allows you to manage your server and its main components by: 1. Obtaining information about the main logic board and the CPU module.

  • Page 64: Obtaining Information About Your Server

    Server Management Obtaining Information about Your Server The Prioris HX 6000 Series server provides the following system information for the main logic board and the CPU module configured on your server:  • Asset number User definable field for tracking these components ...
  • Page 65 6000 Series CPU Serial# Server (System ID) CPU Artwork# System ID CPU Module MLB Asset# MLB Part# MLB Revision# MLB Serial# MLB Artwork# System ID System Asset# Main Logic Board DEC01031 Figure 4-1. Prioris HX 6000 Series Server Component Information...

  • Page 66: Obtaining Information Using The Scu

    Refer to Appendix C, “SCU Features,” for more detailed information about the SCU. Obtaining Information Using Server Management Software ™ Your Prioris HX 6000 Series server is shipped with ServerWORKS Manager software. ServerWORKS Manager is a workgroup and server management product for Digital’s family of servers.
  • Page 67 Refer to the ServerWORKS Manager Administrator User’s Guide for more information on how to use ServerWORKS Manager to view and be notified of events on the server. You can also manage the Prioris HX 6000 Series server with other SNMP-based managers.

  • Page 68: Displaying Server Status Using The Hardware

    Server Management Displaying Server Status Using the Hardware There are two types of information displayed when your Prioris HX 6000 Series server is operating: • Normal status messages • Error messages During normal operation, Power On Self Test (POST) and boot messages are displayed on the monitor.

  • Page 69: Server Status

    Server Management Server Status Component Possible Failures Result Main logic board The voltages are outside of the power An error message displays and a voltages: +12, +5, good range. warning beep sounds. +3.3, and -12V The voltage exceeds the upper limit. The server will shutdown after 5 minutes.
  • Page 70 Server Management Component Possible Failures Result CPU temperature The temperature exceeds The backup fans will activate sensing 82 °C (179.6 °F). without any warning. If the temperature drops below 80 °C (176 °F), the backup fans will be turned off. The temperature exceeds the warning A warning message displays and level (>85 degrees C;...

  • Page 71: Post Ocp Messages

    Server Management POST OCP Messages The following table lists the messages, both normal and error, that will display on the server’s OCP panel during POST and any beeps that might sound when an error occurs. NOTE: To disable the speaker, press the middle button located below the OCP once after a beep sounds.
  • Page 72 Server Management POST Count Normal OCP OCP Error Beep Codes Code Descriptions Down Display Display Code Shadow ROMs Shadow ROMs test Test DRAM refresh 512K 512-640K DRAM and 640K Extended memory test Ext. mem test Memory test fail Set cache registers Set cache regs.

  • Page 73: Ocp Messages

    The following table lists and describes the status messages and the error messages that display on the Prioris HX 6000 Series server OCP panel. Also included are possible actions to take if a problem persists. If this action does not alleviate the problem, contact your authorized service provider.

  • Page 74: Ocp Status And Error Messages

    Server Management OCP Status and Error Messages Status Normal OCP OCP Error Description of Display Display Error Display/Action CPU ambient CPU1 temp=xxxC CPU1 over heat Temperature of CPU 1 is out of range. temperature CPU2 temp=xxxC CPU2 over heat Temperature of CPU 2 is out of range. Action: Verify fans are operational.
  • Page 75 Server Management Status Normal OCP OCP Error Description of Display Display Error Display/Action System Sys voltages OK Sys +12V = xxxV +12V is out of tolerance. voltages Sys +5V = xxxV + 5V is out of tolerance. Sys 3.4V = xxxV +3.4V is out of tolerance.

  • Page 76: Server Cpu Voltage And Temperature Ranges

    Server Management Server CPU Voltage and Temperature Ranges The following tables list the CPU and Voltage Regulator Module (VRM) operating voltage and temperature ranges. CPU Voltage Range Nominal Nominal Tolerance Normal Voltage Server Error Server Shutdown Percentage Range Occurs Occurs -10 to + 10 +10.8 to +13.2 V <+9.0 V...

  • Page 77: Cpu Module Upgrade Configurations

    CPU Module Upgrade Configurations Introduction Installing a higher-performance CPU module increases the capabilities of your server. This chapter describes the configuration guidelines that must be followed prior to upgrading as well as detailed procedures on removing and installing a CPU module. Configuration Guidelines •...

  • Page 78: Server Cpu Module Configurations

    2 processor CPU CPU Module Upgrade Configurations You can upgrade your Prioris HX 6000 Series server with either a 1P 512 KB cache, a 2P 256 KB cache, or a 2P 512 KB cache. The upgrades are as follows: Previous CPU Configuration...
  • Page 79 CPU Module Upgrade Configurations CPU Slot DEC01028-7 Figure 5-1. CPU Slot Location...

  • Page 80: Upgrading To A New Cpu Module Configuration

    CPU Module Upgrade Configurations Upgrading to a New CPU Module Configuration To upgrade: 1. Shut down the operating system software. 2. Turn off your server. 3. Disconnect all external devices, ac power, and monitor power. 4. Unlock and remove the left side panel. 5.
  • Page 81 CPU Module Upgrade Configurations 6. Remove the server memory (SIMMs) from the old CPU module: a. Press the SIMM retaining clips out. b. Push the SIMM down and pull it out of the socket. c. Repeat steps a. and b. to remove the remaining SIMMs. Refer to Chapter 6, “Installing Additional Memory,”...
  • Page 82 CPU Module Upgrade Configurations 7. Remove the CPU module, two regulators, and retaining bracket from the antistatic package. Check switch SW4 on the CPU module for the appropriate switch settings. Refer to Appendix A, “Technical Specifications,” for switch descriptions and locations. 8.
  • Page 83 CPU Module Upgrade Configurations 9. Install the CPU module in the slot (see Figure 5-5). Install the retaining bracket and secure the captive screw located on the bracket to the chassis. CAUTION: Make sure you align the CPU module with the corresponding slot number on the card guide label.
  • Page 84 CPU Module Upgrade Configurations DEC01024-3 DEC01024 Figure 5-5. Installing a CPU Module...

  • Page 85: Installing Additional Memory

    By adding more memory, you can run larger and more complicated software on your server. Your Prioris HX 6000 Series server supports up to 256 MB of EDO memory or up to 512 MB of Fast-Page memory using single in-line memory modules (SIMMs).

  • Page 86: Server Simms Requirements

    Maximum server memory 512 MB supported Memory Configuration Guidelines The memory configuration guidelines for the Prioris HX 6000 Series server are as follows: • Each memory bank on the CPU module must contain two SIMMs which must be the same size and type.

  • Page 87: Upgrading Memory

    Figure 6-1. CPU Module SIMM Bank Locations Upgrading Memory You can upgrade memory on your Prioris HX 6000 Series server by adding SIMMs on the installed CPU module. You must add two SIMMs (per bank) when expanding memory starting from Bank 0.
  • Page 88 Installing Additional Memory 4. Remove the CPU module retaining bracket. 5. Carefully remove the CPU module from the main logic board and place it on an antistatic surface. DEC01024 Figure 6-2. CPU Module Removal...
  • Page 89 Installing Additional Memory 6. Install a SIMM into a socket at a 45 degree angle away from the edge connector. Make sure the notch is oriented as shown (A, Figure 6-3). Rock the SIMM gently until it completely engages the bottom of the socket. Tip the SIMM upright until both retaining clips engage (B, C, Figure 6-3).
  • Page 90 Installing Additional Memory DEC01032-2 Figure 6-3. Installing a SIMM...

  • Page 91: Memory Troubleshooting

    Installing Additional Memory Memory Troubleshooting The Prioris HX 6000 Series server POST can detect memory errors when it boots. The error can be isolated to a pair of SIMMs on the installed CPU module. The memory error message format is as follows: <Type of Error>:...

  • Page 92: Installing Disk And Tape Drives

    Installing Disk and Tape Drives Introduction This chapter describes the configuration guidelines that must be followed prior to installing optional disk and tapes and an external storage box. Detailed installation procedures are also included. Tape Drive Configuration Guidelines • Tape drive(s) should be installed in the upper-right 5¼-inch drive bays. •...

  • Page 93: Sbb Configuration Guidelines

    Installing Disk and Tape Drives SBB Configuration Guidelines • A maximum of seven hard disk drives can be installed and configured in the server. − Seven Storage Building Block (SBB) drives. • SBBs must only be installed in the hot-swap bay area. CD-ROM Drive Configuration Guidelines •...

  • Page 94: Setting Ids And Termination

    Installing Disk and Tape Drives Setting IDs and Termination • Each device on the channel must be assigned to a unique SCSI ID number. The narrow SCSI bus supports eight devices in the range of 0-7. • The wide SCSI bus supports 16 devices in the range of 0-15. In either bus, the SCSI ID “7”...

  • Page 95: Boot Device

    Installing Disk and Tape Drives Boot Device • The SCSI controller with the lowest BIOS address is identified by the server as the “primary” SCSI controller. When loading the operating system from a SCSI SBB, this primary or boot drive must be connected to the primary SCSI controller.

  • Page 96: Storage Backplane

    Installing Disk and Tape Drives Storage Backplane • SBBs must only be installed in the hot-swap bay area. • A maximum of seven SBBs can be installed. • A SCSI ID for each SBB is assigned by the jumper settings on the storage backplane.

  • Page 97: Cables

    Installing Disk and Tape Drives Single/Dual SCSI Bus Target ID Settings (J181 on Storage Backplane) Jumpers Set None W1+W2 W1+W3 W2+W3 W1+W2+W3 SCSI Bus 1 SBB slot0 ID= SBB slot1 ID= SBB slot2 ID= SBB slot3 ID= SCSI Bus 2 or Jumper Cable SBB slot4 ID= SBB slot5 ID=...

  • Page 98: Storage Backplane

    Installing Disk and Tape Drives Storage Backplane Your storage backplane supports seven hot-swap devices split between two SCSI bus sections: SCSI Channel A and SCSI Channel B (see Figure 7-1). SCSI Channel A is the upper bus section and consists of four SCSI device connections. SCSI Channel B is the lower bus section and consists of three SCSI device connections.
  • Page 99 Installing Disk and Tape Drives J181 DEC00581 Figure 7-1. Storage Backplane...

  • Page 100: Installing Optional Drives

    • Left-front access drive bay area—This area has one 5¼-inch SCSI CD-ROM drive and one diskette drive (standard on the Prioris HX 6000 Series server). • Top-right front access drive bay area—This area has room for two narrow (50-pin) 5¼-inch half-height SCSI devices or one full-height, 5¼-inch device.

  • Page 101: Installing A Half-Height 5¼-Inch Device Into The Top-Right Drive Bay

    Installing Disk and Tape Drives Installing a Half-Height 5¼-Inch Device into the Top-Right Drive To install a half-height 5¼-inch device into one of the top-right drive bay slots, perform the following: 1. Turn off your server. 2. Disconnect all external devices, ac power, and monitor power. 3.
  • Page 102 Installing Disk and Tape Drives D EC 00409-2 Figure 7-2. Installing a Half-Height 5¼-Inch Device Into Top-Right Drive Bay 7-11...

  • Page 103: Installing A Full-Height 5¼-Inch Device Into The Top-Right Drive Bay

    Installing Disk and Tape Drives Installing a Full-Height 5¼-Inch Device into the Top-Right Drive To install a full-height 5¼-inch device into the top-right drive bay slots, perform the following: 1. Turn off your server. 2. Disconnect all external devices, ac power, and monitor power. 3.
  • Page 104 Installing Disk and Tape Drives 7-13 D F igure 7-3. Installing Full-Height 5¼-Inch Device Into Top-Right Drive...

  • Page 105: Expansion Brackets

    Installing Disk and Tape Drives Expansion Brackets You can install 3½-inch half-height devices in the top-right drive bay. If you plan to install a 3½-inch device in a 5¼-inch drive bay slot, you must first install expansion brackets onto the device. Expansion brackets are either supplied with the device or can be purchased from Digital.
  • Page 106 Installing Disk and Tape Drives DEC00723 Figure 7-4. Installing Expansion Brackets 7-15...

  • Page 107: Hot-Swap Drive Bay

    Installing Disk and Tape Drives Hot-Swap Drive Bay Hot-swapping allows you to remove or install an SBB while the server remains on- line and active but not accessing the device being swapped. This eliminates interference with the server’s operation. For SBBs, you can use the hot-swap method to replace a device providing that the device is not active (green activity LED is off).
  • Page 108 Installing Disk and Tape Drives DEC00443-2 Figure 7-5. Installing a Device Into the Hot-Swap Drive Bay 7-17...

  • Page 109: Sbb Led Status Indicators

    Installing Disk and Tape Drives SBB LED Status Indicators The hot-swap backplane monitors SBB status to identify error conditions or failures. This status is displayed on the SBB LEDs. The left LED displays the device activity status and the right LED displays the fault status. •...
  • Page 110 Installing Disk and Tape Drives SBB Status LEDs Activity Status LED Fault Status LED Indication Device is operating properly Flashing Device is operating properly Device is inactive and operating normally. There is no fault. Fault status, device is hung. Replace SBB.

  • Page 111: External Storage

    Connecting an External SCSI Bus to the Storage Backplane To connect an external SCSI bus to the storage backplane: 1. Power down the Prioris HX 6000 Series server. 2. Unlock and remove the right side panel. 3. Remove the terminator from the storage backplane for the bus you want to connect.
  • Page 112 Installing Disk and Tape Drives DEC01033 Figure 7-6. External SCSI Bus Connections 7-21...

  • Page 113: Connecting An External Device To A Scsi Controller

    Connecting an External Device to a SCSI Controller To connect an external SCSI bus to a controller: 1. Power down the Prioris HX 6000 Series server. 2. Unlock and remove the left side panel. 3. Using a screwdriver, gently pry away one of the SCSI knockouts located on the rear air flow panel (D, Figure 7-6).
  • Page 114 Installing Disk and Tape Drives DEC01034 Figure 7-7. Example of Connecting an External SCSI Storage Box to a SCSI Controller 7-23...

  • Page 115: Installing Expansion Boards

    Installing Expansion Boards Introduction This chapter contains the configuration guidelines that must be followed prior to installing ISA, EISA or PCI expansion boards as well as detailed installation procedures. Note that EISA and PCI expansion boards can be SCSI, RAID, and Network Interface Cards (NIC).
  • Page 116 Installing Expansion Boards PCI Slot 4 PCI Slot 5 PCI Slot 6 PCI Slot 1 PCI Slot 2 PCI Slot 3 EISA Slot 1 EISA Slot 2 EISA Slot 3 EISA Slot 4 EISA Slot 5 DEC01028-5 Figure 8-1. Expansion Board Slot Locations...

  • Page 117: Pci Expansion Board Configuration Guidelines

    Installing Expansion Boards PCI Expansion Board Configuration Guidelines • PCI slots one through six support bus mastering 32-bit PCI expansion boards. • PCI video expansion boards should always be installed in PCI Bus 0, slot one to three. NOTE: Your server’s BIOS will automatically disable the onboard video controller when a video expansion board is installed.

  • Page 118: Boot Devices

    Installing Expansion Boards Boot Devices The SCU allows you to define the boot device location as: • Embedded SCSI Channel A • Embedded SCSI Channel B • PCI expansion slot For the embedded SCSI channels, the boot device will be the first bootable device found starting at SCSI ID 0 on that channel.

  • Page 119: Server Scan Sequence

    Installing Expansion Boards Server Scan Sequence If the boot device is neither the CD-ROM drive or the diskette drive, then the operating system will be found on drive C. The location of drive C can be determined as follows: 1. The search for a bootable device is started from a low ROM address to a high ROM address (starting at C8000h).
  • Page 120 Installing Expansion Boards b. For each bus, the scanning sequence is also in ascending order starting from device 0 to device 1Fh. For each device found, the server scans to see if there are any additional PCI busses on that controller. As PCI busses are detected, they are assigned the next available PCI bus number in sequence.

  • Page 121: Scan Order Depending On Scu Boot Sequence Preference

    Installing Expansion Boards Scan Order Depending on SCU Boot Sequence Preference Here are the scan priorities for the three SCU boot sequence preferences:  1. Embedded SCSI Channel A If the embedded SCSI Channel A is selected, it is scanned first, then the embedded SCSI channel B is scanned and finally, PCI slots 1 - 6 are scanned.
  • Page 122 Installing Expansion Boards To boot from a bootable drive on the 2940W, the SCU would have to be run to change the address of the Mylex RAID host adapter to a higher address, such as D0000h, and during POST, the BIOS will scan the PCI bus and assign C8000h to the 2940W, and that drive would become the boot device.
  • Page 123 Installing Expansion Boards PCI Bus 0 (Slots 1-3) Two Channel PCI Slot 3 SCSI Controller 2940W PCI Bus 1 ID 1 ID 3 ID 1 Ch 2 Ch 1 ID 3 DEC01035 Figure 8-2. EISA/PCI Scan Order...

  • Page 124: Identifying Pci Devices In The Scu

    Installing Expansion Boards Identifying PCI Devices in the SCU The SCU automatically scans for PCI devices and assigns resources to them. PCI devices appear in the SCU as either assigned to a slot, or as embedded devices. If a PCI expansion board uses one or more interrupts, but none of the interrupts are shared, then the SCU will contain an entry for each interrupt used by that PCI expansion board.
  • Page 125 Installing Expansion Boards When the number of PCI devices exceeds 10, any additional devices will appear as embedded devices, even if they require an IRQ assigned to them. The embedded devices are listed in the order in which they were detected. To associate embedded devices with particular PCI expansion boards, you must know the number of devices (excluding PCI-to-PCI bridges, which are not listed in the SCU) on each PCI expansion board.

  • Page 126: Advanced Menu In The Scu

    Installing Expansion Boards Advanced Menu in the SCU The Advanced menu in the SCU allows you to lock/unlock resources and view system resource assignments. To enter this menu, run the SCU and select View or edit details (Step 3). Press F7 for the Advanced menu. A description of each of the options in the Advanced menu follows.

  • Page 127: Set Verification Mode Menu

    Installing Expansion Boards Enter the Advanced menu in the SCU. Select View additional system information menu. Select Board specifications to view slot allocations. Select System specifications to view detailed information for each EISA/PCI device including board ID, length, etc. Select Used resources to view IRQ and I/O Portassignments.

  • Page 128: Adding Isa Expansion Boards

    Installing Expansion Boards Adding ISA Expansion Boards Perform the following steps before installing ISA expansion boards: 1. Start the SCU using one of the three methods described in Chapter 2, “Starting the SCU.” 2. Select step 2 from the Configure Computer menu: Adding and Removing Boards,”...
  • Page 129 Installing Expansion Boards DEC01036-2 Figure 8-3. Removing a Metal Filler Plate 8-15...
  • Page 130 Installing Expansion Boards 6. Insert the new ISA expansion board into the socket and push it firmly into place. NOTE: Make sure the ISA expansion board lines up with the slot number on the plastic card guide label. DEC01036-3 Figure 8-4. Installing an ISA Expansion Board 7.

  • Page 131: Installing Eisa Expansion Boards

    Installing Expansion Boards Installing EISA Expansion Boards To install an EISA expansion board: NOTE: Read and fully understand your optional expansion board's documentation before installing the expansion board. 1. Turn off your server. 2. Disconnect all external devices, ac power, and monitor power. 3.

  • Page 132: Adding Eisa Expansion Boards

    Installing Expansion Boards DEC01036-4 Figure 8-5. Installing an EISA Expansion Board Adding EISA Expansion Boards Perform the following steps after installing EISA expansion boards: 1. Start the SCU using one of the three methods described in Chapter 2, “Starting the SCU.” After your server boots, the following message appears: EISA Configuration Error - Run Configuration Utility This indicates that the EISA configuration changed since the last time the...

  • Page 133: Installing Pci Expansion Boards

    Installing Expansion Boards 2. Press [Enter] to display the SCU main menu and then [Enter] again to continue. The SCU requests that you load all appropriate .CFG files for the newly installed EISA expansion boards. Afterwards, the SCU displays the Configure Computer menu.
  • Page 134 Installing Expansion Boards 5. Insert the new PCI expansion board into the socket and push it firmly into place. NOTE: Make sure the PCI expansion board lines up with the slot number on the plastic card guide label. DEC01037 Figure 8-6. Installing a PCI Expansion Board 6.

  • Page 135: Adding Pci Expansion Boards

    Installing Expansion Boards Adding PCI Expansion Boards Perform the following steps after installing PCI expansion boards: 1. Start the SCU using one of the three methods described in Chapter 2, “Starting the SCU.” 2. Press [Enter] to display the SCU welcome screen and then [Enter] again to continue.

  • Page 136: Relocating Expansion Boards

    Installing Expansion Boards Relocating Expansion Boards Perform the following steps before relocating an ISA expansion board and after relocating an EISA or PCI expansion board. 1. Start the SCU using one of the three methods described in Chapter 2, “Starting the SCU.” 2.

  • Page 137: Connecting Scsi And Raid Adapters

    Connecting SCSI and RAID Adapters Introduction This chapter contains the configuration guidelines that must be followed when connecting SCSI or RAID adapters to optional disk drives, CD-ROM drives, and tape drives. SCSI Configuration Guidelines • Fast and wide SCSI supports up to 16 devices per channel. •...

  • Page 138: Raid Configuration Guidelines

    Connecting SCSI and RAID Adapters RAID Configuration Guidelines • Fault management must be supported and enabled by the controller for disk drive hot swapping. • When adding a RAID host adapter to a server that does not have RAID installed, use the RAID software to configure your server for RAID operation. •...

  • Page 139: Scsi Controller Cable Configurations

    Note: Each RAID server comes configured as RAID 7 or JBOD (Just a Bunch of Disks) SCSI Controller Cable Configurations The following sections describe the available SCSI controller cable configurations for your Prioris HX 6000 Series server. The following lists the configurations: • Single backplane •...

  • Page 140: Single Backplane Scsi Configuration

    Connecting SCSI and RAID Adapters Single Backplane SCSI Configuration To connect SCSI devices to two separate SCSI channels, perform the following: 1. Power down the server. 2. Disconnect all peripheral devices from the server. 3. Unlock and remove the server side panel. 4.
  • Page 141 Connecting SCSI and RAID Adapters DEC01038-2 Figure 9-1. Single Backplane SCSI Configuration...

  • Page 142: Split Backplane Using Onboard Scsi Controllers Configuration

    Connecting SCSI and RAID Adapters Split Backplane Using Onboard SCSI Controllers Configuration To connect SCSI devices to two SCSI channels and to allow the CD-ROM drive to share the SCSI bus with the top four SBB drives, perform the following: 1.
  • Page 143 Connecting SCSI and RAID Adapters DEC01039-2 Figure 9-2. Split Backplane Using Onboard SCSI Controllers Configuration...

  • Page 144: Split Backplane Using Two-Channel Raid Controller Configuration

    Connecting SCSI and RAID Adapters Split Backplane Using Two-Channel RAID Controller Configuration To connect SCSI devices to two separate RAID channels, perform the following: 1. Power down the server. 2. Disconnect all peripheral devices from the server. 3. Unlock and remove the server side panel. 4.
  • Page 145 Connecting SCSI and RAID Adapters DEC01045-2 Figure 9-3. Split Backplane Using Two-Channel RAID Controller Configuration...

  • Page 146: Server Security Features

    Server Security Features Introduction Server security is important to prevent theft or accidental loss of software and hardware. The Prioris HX 6000 Series server provides the following levels of protection: • Left and right security door lock—located at the front of your server.

  • Page 147: Left And Right Door Security Lock

    Server Security Features Left and Right Door Security Lock Your server has a three-way keylock used to prevent unauthorized access to the left- and right-front security doors. To open the left-front security door, insert the key into the keylock at the bottom position and then turn the key clockwise to the first unlock position.

  • Page 148: Left And Right Side Panel Lock

    Server Security Features Left and Right Side Panel Lock Your server has a chassis keylock used to prevent unauthorized removal of the left and right side panels. To release the left and right side panels, insert the key as shown and then turn to the right. Note that your server keys fit both the front keylock and rear chassis lock.

  • Page 149: Supervisor Password

    Server Security Features Supervisor Password Your server has a password level that you can set to prevent unauthorized access to your server files. If you set a supervisor password, you will be prompted to enter it prior to accessing the SCU. If “Password On Boot” is enabled, you will be prompted to enter a password before your operating system boots.

  • Page 150: If You Forget Your Password

    Server Security Features If You Forget Your Password Use the following procedure to erase a password from your server. 1. Turn off your server and remove the left side panel. 2. Change switch SW1 to password clear (switch on). Refer to Appendix A, “Technical Specifications,” Main Logic Board Switch Settings, and Figure A-1 for additional information.

  • Page 151: Additional Security Features

    Server Security Features Additional Security Features Additional server security features are available as options in the SCU and through main logic board switch settings. The SCU includes the following setup options to improve server security:  • Diskette Access Setting this option to either Supervisor or User controls who has access to any installed diskette drive.

  • Page 152: Troubleshooting

    Troubleshooting Introduction This chapter provides initial troubleshooting procedures. The tables that follow list specific problems, probable causes, and recommended actions to take if your server fails. Tables include: • Server Troubleshooting • Disk Drive Troubleshooting • SBB Troubleshooting • Tape Drive Troubleshooting •...

  • Page 153: Initial Troubleshooting

    Troubleshooting Initial Troubleshooting Follow these general procedures to troubleshoot your Prioris HX 6000 Series server. • Record all configuration information and have it readily available. • Turn off your server, wait until all hard disk drives completely spin down, and then turn it back on.

  • Page 154: Running The Diagnostics

    Troubleshooting Running the Diagnostics The Prioris HX 6000 server comes with an advanced set of diagnostic utilities that are used to identify and correct problems that are encountered when configuring or troubleshooting the server. The diagnostics are available from: •...

  • Page 155: Diagnostics Utility Keys

    Troubleshooting Diagnostics Utility Keys Description <Esc> Either exits the diagnostics (if a test are not running) or halts the current test (if a test is running) <Alt> <H> Displays/hides the destructive tests on the hard disk drive, diskette drive, and SCSI test menus <Enter>...

  • Page 156: Server Troubleshooting

    Troubleshooting Server Troubleshooting Problem Possible Cause Action No response when the Server is not plugged in. Turn off the server, plug it in, and server is turned on. then turn it back on again. No power at the wall outlet. Use another wall outlet.
  • Page 157 Troubleshooting Problem Possible Cause Action Power is on, but there is no Brightness and contrast Adjust the brightness and contrast screen display. controls are not correctly controls. set. Monitor is off. Turn on the monitor. Monitor cable is incorrectly Check all monitor connections. installed.
  • Page 158 Troubleshooting Problem Possible Cause Action Server operates incorrectly Expansion board installed Remove expansion board and after installing optional incorrectly. reinstall. expansion board. Did not run SCU to Run the SCU to properly configure configure expansion board expansion board. Refer to Chapter after installation.
  • Page 159 Troubleshooting Problem Possible Cause Action Enter the keyboard password. No response to keyboard Keyboard might be commands. password protected by a local or remote control program. Keyboard is not connected. Power down the server and connect the keyboard. Keyboard is connected to Power down the server and the mouse port.

  • Page 160: Disk Drive Troubleshooting

    Troubleshooting Disk Drive Troubleshooting Problem Possible Cause Action Server does not SCSI device jumpers Refer to the supplied kit installation recognize an internal incorrectly set. instructions. SCSI device. SCSI ID conflicts. Refer to the supplied kit installation instructions and to the storage backplane jumper configuration in Chapter 7.
  • Page 161 Troubleshooting Problem Possible Cause Action Server does not SCSI device jumpers Refer to the supplied kit installation recognize an external incorrectly set. instructions. SCSI device. SCSI ID conflicts. Refer to the supplied kit installation instructions and to the storage backplane jumper configuration in Chapter 7.
  • Page 162 Troubleshooting Problem Possible Cause Action Server does not boot SCSI boot hard disk drive not Format the SCSI hard disk drive. from an internal SCSI formatted. CAUTION: Formatting the SCSI hard disk drive. hard disk drive will destroy all the data on the drive.

  • Page 163: Sbb Troubleshooting

    Troubleshooting SBB Troubleshooting Problem Possible Cause Action SBB fault LED lit. Disk drive failed. Replace disk drive. SBB activity and fault LEDs Disk drive hung or has Replace disk drive. lit. failed. SBB fault LED flashing. Disk drive failed and is Replace disk drive.

  • Page 164: Monitor Troubleshooting

    Troubleshooting Monitor Troubleshooting Problem Possible Cause Action Monitor power indicator is Monitor is turned off. Turn on the monitor. not on. Power cord is not Connect the power cord to the connected. server. No power at wall outlet. Use another outlet. Power indicator is Contact your authorized service defective.

  • Page 165: Cd-Rom Troubleshooting

    Troubleshooting Problem Possible Cause Action Turn off the server, turn on the Color monitor displaying Server was turned on monochrome. before the monitor was monitor, then turn the server back turned on. Monitor fails to switch to Appropriate high-resolution Correctly install all appropriate high- high-resolution mode.

  • Page 166: Diskette Drive Troubleshooting

    Troubleshooting Diskette Drive Troubleshooting Problem Possible Cause Action Target diskette drive cannot Diskette is not formatted. Format the diskette. read or write information. Diskette is worn or Try another diskette. damaged. Diskette is write-protected. Slide the write-protect switch so the hole is not visible.

  • Page 167: Raid Troubleshooting

    Troubleshooting RAID Troubleshooting Problem Possible Cause Action SBB fault LED lit. Disk drive failed. Replace disk drive. SBB activity and fault LEDs Disk drive hung or has Replace disk drive. lit. failed. SBB fault LED flashing. Disk drive failed and is Replace disk drive.

  • Page 168: Service Procedures

    Service Procedures Introduction The following sections provide detailed service instructions for Prioris HX 6000 Series servers. CAUTION: Static electricity collects on non-conductors such as paper, cloth, or plastic. A static discharge can be damaging even though you often cannot see or feel it. To prevent damage to circuit boards and/or components: •...

  • Page 169: Special Tools Required

    Service Procedures Special Tools Required None. Remedial Diagnostic Test Software Supplier information: AMI Diagnostics 6145-F Northbelt Parkway Norcross, GA 30071, U.S.A. Voice: 1-770-246-8600 FAX: 1-770-246-8791 Support: 1-770-246-8645 Internet: http://www.megatrends.com Internal pointer for AMI: http://pcbu.ako.dec.com/ To get the released diagnostics for servers, select servers, and then software. Virus Software Information F-PROT, Virus Detection and Cleanup Software, latest version.

  • Page 170: Removing And Replacing Components

    Service Procedures Removing and Replacing Components The following sections provide removal and replacement procedures for the following Prioris HX 6000 Series server components: NOTE: The removal and replacement procedures for the remaining server components can be found in Chapters 3 through •...

  • Page 171: Removing And Replacing The Power Supply

    Service Procedures Removing and Replacing the Power Supply 1. Turn off the server. 2. Remove the ac power cord and monitor cables, if applicable. 3. Unlock and remove the right side panel. 4. Disconnect the wire harness connectors from the power supply. 5.
  • Page 172 Service Procedures Figure 12-1. Removing and Replacing the Power Supply 12-5...

  • Page 173: Removing And Replacing The Diskette Drive

    Service Procedures Removing and Replacing the Diskette Drive 1. Turn off the server. 2. Unlock and remove the left side panel. 3. Open the door. 4. Disconnect the power and data cables from the drive. 5. Remove the two screws from the drive bay. 6.
  • Page 174 Service Procedures Figure 12-2. Removing and Replacing the Diskette Drive 12-7...

  • Page 175: Removing And Replacing The Cd-Rom Drive

    Service Procedures Removing and Replacing the CD-ROM Drive 1. Turn off the server. 2. Unlock and the remove left side panel. 3. Open the door. 4. Disconnect the power and data cables from the CD-ROM drive. 5. Remove the two screws from the drive bay. 6.
  • Page 176 Service Procedures Figure 12-3. Removing and Replacing the CD-ROM Drive 12-9...

  • Page 177: Removing And Replacing A Cooling Fan

    Service Procedures Removing and Replacing a Cooling Fan The following procedure can be used to remove primary cooling fan 1, secondary cooling fan 4, and primary cooling fan 3. 1. Turn off the server. 2. Unlock and remove the left side panel. 3.
  • Page 178 Service Procedures D E C 0 0 7 7 6 Figure 12-4. Removing and Replacing a Cooling Fan 12-11...

  • Page 179: Removing And Replacing The Secondary Cooling Fan

    Service Procedures Removing and Replacing the Secondary Cooling Fan 2 1. Turn off the server. 2. Unlock and remove the left side panel. 3. Disconnect the fan cable from the main logic board. 4. Remove the screw. 5. Remove the fan from the chassis. 6.
  • Page 180 Service Procedures D E C 0 0 7 7 7 Figure 12-5. Removing and Replacing the Secondary Cooling Fan 2 12-13...

  • Page 181: Removing And Replacing Cooling Fan 5

    Service Procedures Removing and Replacing Cooling Fan 5 1. Turn off the server. 2. Unlock and remove the left and right side panel. 3. Disconnect the fan cable from the main logic board. 4. Remove the four screws securing the fan and brace to the chassis. 5.
  • Page 182 Service Procedures Figure 12-6. Removing and Replacing Cooling Fan 5 12-15...

  • Page 183: Removing And Replacing The Speaker

    Service Procedures Removing and Replacing the Speaker 1. Turn off the server. 2. Unlock and remove the left side panel. 3. Disconnect the speaker cable from the main logic board. 4. Remove the speaker from the chassis. 5. Replace the speaker by performing the removal steps in reverse order. 12-16...
  • Page 184 Service Procedures D E C 0 0 7 7 8 Figure 12-7. Removing and Replacing the Speaker 12-17...

  • Page 185: Removing And Replacing The Main Logic Board

    Service Procedures Removing and Replacing the Main Logic Board 1. Turn off the server. 2. Disconnect all external cables from the I/O expansion modules located at the rear of server. 3. Unlock and remove the left side panel. 4. Disconnect all cables from the main logic board. 5.
  • Page 186 Service Procedures 18. Reconnect all external and internal cable connections. 19. Reinstall and lock the left and right side panel. 20. Turn on the server. 21. Run the SCU to configure the server and restore the system management information. Figure 12-8. Removing and Replacing the Main Logic Board 12-19...

  • Page 187: Removing And Replacing The Storage Backplane

    Service Procedures Removing and Replacing the Storage Backplane 1. Turn off the server. 2. Unlock and remove the right side panel. 3. Record all cable configuration information. 4. Disconnect all cables and terminators. 5. Before removing SBB devices, record how they are configured. 6.
  • Page 188 Service Procedures Figure 12-9. Removing and Replacing the Storage Backplane 12-21...

  • Page 189: Removing And Replacing A Caster

    Service Procedures Removing and Replacing a Caster 1. Turn off the server. 2. Carefully lay the server on its side. Note that the right and left casters are different. 3. If removing the left- or right-front caster, release the server brake. Otherwise, skip to step 4.
  • Page 190 Service Procedures D E C 0 0 7 7 9 Figure 12-10. Removing and Replacing a Caster 12-23...

  • Page 191: Field Service Ipb

    Field Service IPB Introduction Following is an illustrated parts breakdown for the Prioris HX 6000 Series server. Parts tables and support illustrations include: server front view, server left-side view, and server right-side/rear view. 13-1...

  • Page 192: Server Front View

    Field Service IPB Server Front View Figure Orderable Description Legend Spare Part 70-31674-05 Enclosure assembly, frost white 70-31901-05 Enclosure subassembly (without power supply), frost white 70-31898-03 Front bezel assembly, frost white 74-49277-01 Push button (3) 54-23594-01 OCP module 30-43447-01 LCD,DV16100 S2FTLY 70-31897-01 Caster left (front and back) 70-31897-02...
  • Page 193 Field Service IPB Figure 13-1. Server Front View 13-3...

  • Page 194: Server Left-Side View

    Field Service IPB Server Left-Side View Figure Orderable Description Legend Spare Part 12-41569-02 Primary fan 12-41569-06 Secondary fan 17-04096-01 Flat 10-pin cable assembly (OCP power/data cable) 21-39151-01 Real-time clock (server battery) (or substitute part 21-39151- 54-24568-01 Main logic board 54-24576-01 Module, 10/100 base Enet daughter card 54-24590-01 CPU module without CPU...
  • Page 195 Field Service IPB Figure 13-2. Server Left-Side View 13-5...

  • Page 196: Server Right-Side/Rear View

    Field Service IPB Server Right-Side/Rear View Figure Orderable Description Legend Spare Part 70-31919-01 Door lock assembly 12-37977-04 Rear keylock assembly 70-31909-01 Micro switch cable assembly 74-48300-01 I/O expansion board cover bracket 30-43120-01 Power supply (1) 70-31890-01 Wire assembly (three wires) 70-31894-01 Wire assembly (12 wires) 70-31928-01...
  • Page 197 Field Service IPB Figure 13-3. Server Right-Side/Rear View 13-7...

  • Page 198: Miscellaneous

    Keyboard, frost white PCXLN-AB PS/2 2-button mouse, frost white Labels and Nameplates Orderable Description Spare Part 74-49386-42 Nameplate, Prioris HX 6000 Series 36-44556-01 Warning label, power switch 36-45369-05 Label, user info guide (right) 36-45369-04 Label, user info guide (left) 13-8...

  • Page 199: Field Service Notes

    Field Service Notes 14-1...
  • Page 200 Field Service Notes 14-2...
  • Page 201 Field Service Notes 14-3...
  • Page 202 Field Service Notes 14-4...
  • Page 203 Field Service Notes 14-5...
  • Page 204 Field Service Notes 14-6...

  • Page 205: Product Reference And Support

    Introduction A variety of support information is available to help you set up, configure, and operate your Prioris HX 6000 Series server. This information comes in the form of README information, on-line help, electronic books, or as printed material. If you want to...
  • Page 206 Product Reference and Support If you want to... Refer to the... Upgrade and configure your server Information supplied in this System after installing optional components Reference. (for example, a CPU module, Supplied SCSI, RAID, and other options memory, mass storage devices, documentation.

  • Page 207: Technical Specifications

    Technical Specifications Introduction This appendix provides the following technical characteristics for your server: • Server specifications • EISA expansion slots • PCI expansion slots • Power supply input power requirements • Power supply output specifications • Power cord requirements • Main logic board switch settings •...

  • Page 208: Performance Specifications

    Technical Specifications Performance Specifications Attributes Specification Bus clock EISA 7.5/8.33 MHz 30/33 MHz Data I/O EISA 8-bit, 16-bit, and 32-bit 32-bit Memory DRAM 32 MB minimum 512 MB maximum Supports 36-bit, 60 ns EDO memory and Fast-Page memory System flash ROM 128 KB BIOS VGA flash ROM...

  • Page 209: Environmental Specifications

    Technical Specifications Environmental Specifications Attributes Specification ° ° ° ° Operating temperature C to 35 C (50 F to 95 − ° ° − ° ° Storage temperature C to 65 F to 149 Operating humidity 20% to 80% relative humidity, °...

  • Page 210: Power Supply Input Power Requirements

    Technical Specifications Power Supply Input Power Requirements The 450 W auto-sensing power supply provides five dc voltages: +12 V dc, − − 12 V dc, +5 V dc, 5 V dc, and 3.3 V dc These voltages are used by the various components within the server.

  • Page 211: Power Cord Requirements

    Technical Specifications Power Cord Requirements The power cord used with this server must meet the following criteria: • UL and CSA Certified cordage rated for use at 250 V ac with a current rating that is at least 125% of the current rating of the product. In Europe, the cordage must have the <HAR>...

  • Page 212: Environmental Features

    Technical Specifications Environmental Features This product has been designed with several features intended to reduce environmental impact in manufacturing, use, and end-of-life disposition. Ozone Depleting This product and its shipping package do not contain nor are they Substances (ODS) manufactured with Class I ODS, as defined in Title VI, section 611 of the clean air act amendments of 1990.

  • Page 213: Main Logic Board Switch And Jumper Settings

    Technical Specifications Main Logic Board Switch and Jumper Settings The following table lists the main logic board switch settings, jumper settings, and factory-default settings. Figure A-1 shows the switch and jumper locations. CAUTION: Do not touch any electronic component unless you are safely grounded.
  • Page 214 Technical Specifications Feature Function Setting Description Disabled (1) SW1-1, off (1) Your main logic board’s flash BIOS upgrade switch must be BIOS set to the disabled (OFF) position to prevent unauthorized upgrade Enabled SW1-1, on personnel from loading a new server BIOS. Loading a new server BIOS might allow someone to override other server security features or introduce a virus into your server.
  • Page 215 Technical Specifications 1 2 3 DEC01028-6 Figure A-1. Main Logic Board Switch and Jumper Locations...

  • Page 216: Cpu Module Switch And Jumper Settings

    Technical Specifications CPU Module Switch and Jumper Settings The following table lists the CPU module switch settings, jumper settings, and factory default settings. Figure A-2 shows the switch and jumper locations. CAUTION: Do not touch any electronic component unless you are safely grounded.
  • Page 217 Technical Specifications CPU #1 CPU #2 DEC01029-5 Figure A-2. CPU Module Switch and Jumper Locations A-11...

  • Page 218: Device Mapping

    Device Mapping Introduction This appendix provides a series of tables listing map and address information related to server memory and various main logic board devices (such as keyboard controller and interrupt controller). Your server memory and address locations are allocated at the factory to operate within a standard environment.

  • Page 219: Cpu Memory Address Map

    Device Mapping CPU Memory Address Map Address Range Function Size 00000 to 9FFFF Main memory 640 KB A0000 to BFFFF PCI/EISA/ISA video buffer 128 KB memory C0000 to C7FFF Video memory BIOS 32 KB C8000 to DFFFF PCI/EISA/ISA expansion board 96 KB BIOS and buffer memory E0000 to EFFFF...

  • Page 220: I/O Address Map

    Device Mapping I/O Address Map Range (hexadecimal) Function 060 to 064 Keyboard/mouse controller 0F0 to 0FF Math co-processor 1F0 to 1F7 IDE controller (if enabled) 278 to 27F LPT2 (if enabled) COM4 (if enabled) COM2 (if enabled) 378 to 37F LPT1 (if enabled) 3BC to 3BE LPT3 (if enabled)

  • Page 221: Server Interrupt Levels

    Device Mapping Server Interrupt Levels Interrupt Number Interrupt Source IRQ1 Keyboard controller IRQ3 COM2, COM4 (if enabled) IRQ4 COM1, COM3 (if enabled) IRQ6 Diskette controller (if enabled) IRQ7 LPT1, LPT2, LPT3 (if enabled) IRQ12 Mouse interrupt IRQ13 Math co-processor PCI Configuration Space Address Map PCI Bus No.

  • Page 222: Scu Features

    SCU Features Introduction After entering the SCU, you can edit a variety of resources and configure your server for the most optimized condition. The following tables list the SCU options that are available in the SCU.

  • Page 223: System - Prioris Hx Series Server

    SCU Features System - Prioris HX Series Server Menu Fields Settings Comments System processor Not user selectable Displays the type of the processor that is type resident on the CPU module. System processor Not user selectable Displays the clock of the processor that is clock resident on the CPU module.

  • Page 224: System Management Group

    SCU Features System Management Group Menu Fields Settings Comments System Not user selectable Select [Enter] to display the Asset number of the information Installed as a server and the System ID. The Asset number can default be changed by the user. Main logic board Not user selectable Select [Enter] to display main logic board information...

  • Page 225: Diskette Drive Group

    SCU Features Diskette Drive Group Menu Fields Settings Comments Integrated diskette Enabled Enables or disables the onboard diskette controller Disabled controller. The onboard diskette controller must be disabled if an external diskette controller performs the interfacing to the diskette drives. Diskette drive A Not Installed Sets the size and density of diskette drives.

  • Page 226: Boot Options Group

    SCU Features Boot Options Group Menu Fields Settings Comments Boot option A: then C: Each time your server boots, it will load your C: then A: operating system from the sequence selected. Note, if “C: then A:” is selected, the Quick Launch CD-ROM C: only A: only might not be bootable.
  • Page 227 SCU Features Menu Fields Settings Comments Mouse port Disabled Enables or disables the onboard Enabled PS/2 style mouse port. Parallel port Disabled Selects the Enhanced Parallel Port (ECP) mode. Selects the standard printer Compatible mode connection. Bi-Directional Mode Selects the PS/2 compatible mode to receive data.
  • Page 228 SCU Features Menu Fields Settings Comments Embedded PCI Enabled When enabled, this device will be SCSI channel A Disabled recognized by the server. When disabled, this will not be recognized by the server and will be ignored during the PCI scan sequence. Embedded PCI Enabled When enabled, this device will be...

  • Page 229: Keyboard Features Group

    SCU Features Keyboard Features Group Menu Fields Settings Comments NumLock Auto Selects the power on state for Numlock. If Auto is selected, the server turns on Numlock if it detects a numeric keypad. Key Click Disabled Enables or disables the audible key click feature. Enabled Keyboard auto- 30/sec...

  • Page 230: Shadow Options Group

    SCU Features Shadow Options Group Menu Fields Settings Comments Shadow video Enabled The main logic board reserves an area of DRAM for a BIOS ROM Disabled copy of video BIOS ROM. This DRAM called “shadow memory” is write-protected and has the same addresses as the video BIOS ROM locations.

  • Page 231: Security Options Group

    SCU Features Security Options Group Menu Fields Settings Comments Supervisor password Not installed Allows you to set a supervisor password. Installed If set, you will be prompted to enter a password prior to accessing the SCU. User password Not installed Can only be set in the condition that the Supervisor Installed password is set.

  • Page 232: Cache Options Group

    SCU Features Cache Options Group Menu Fields Settings Comments L1 cache Not user selectable; Indicates that the processor L1 cache is enabled. Always enabled L2 cache Not user selectable; Indicates that the processor L2 cache is enabled. Always enabled Cache system Enabled Enables or disables caching request for server BIOS BIOS ROM...

  • Page 233: Eisa Or Pci Devices Group

    SCU Features EISA or PCI Devices Group Menu Fields Settings Comments EISA [slot#] - [device] You can edit resources provided by the expansion board’s vendor. Please refer to the menu displayed on this item. PCI [slot#] - [device] Enabled Whenever PCI devices are installed in the PCI function 1 Disabled slots, the device is automatically added.

  • Page 234: Caring For Your Server

    Caring for Your Server Introduction This appendix describes how to: • Clean the outside of the server • Clean the monitor screen • Clean the mouse • Pack and move the server CAUTION: Make sure you turn off the server and disconnect any external devices before doing any cleaning.

  • Page 235: Cleaning The Server

    Caring for Your Server Cleaning the Server Clean the outside of the server periodically with a soft cloth. Use a cloth lightly moistened with a mild detergent solution. Do not use solvents or abrasive cleaners. Cleaning the Screen If the monitor screen gets dirty, clean it with a sponge or chamois cloth lightly dampened with a glass cleaning solution.

  • Page 236: Moving The Server

    Caring for Your Server Moving the Server Perform the following steps before shipping or moving the server: 1. Back up all files stored on all hard disk drives. 2. Turn off the server (the monitor automatically shuts off). 3. Disconnect the power cord from the wall outlet, then from the back of the server.

  • Page 237: Installing The Server At A New Location

    Caring for Your Server Installing the Server at a New Location After moving the server to a new location, follow the instructions in the Installation Guide to unpack and install it.

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