Page 1 Ford Motor Company. Ford may change the contents without notice and without incurring obligation.
Page 2: Introduction
Introduction The following warning may be required by California law: CALIFORNIA Proposition 65 Warning Warning: This product contains or emits chemicals known to state of California to cause cancer and birth defects or other reproductive harm. In addition, certain fluids or certain products of component wear contain or emit chemicals knot to the state of California to cause cancer and birth defects or other...
Page 3 Brake System Master Lighting Switch INFORMATION ABOUT THIS GUIDE The information found in this guide was in effect at the time of printing. Ford Motor Company and/or TH!NK Mobility, LLC may change the contents without notice and without incurring obligation.
Page 4: Instrumentation
Instrumentation GAUGES The instrument cluster LCD (liquid crystal display), referred to as the “gauge,” will be activated if any of the following conditions exist: • Key switch is on • Vehicle batteries are being recharged 1. Safety belt warning indicator The safety belt warning icon will illuminate for 30...
Page 5 Instrumentation 3. Right turn signal indicator The arrow will flash when the turn signal lever is pushed up. If the indicator flashes at a fast rate, it has a malfunction, such as a burned out bulb. 4. Odometer/trip counter display A five-digit LCD display shows the total accumulated miles traveled.
Page 6 Instrumentation is a black rubber switch and faces the front of the vehicle. To access the service disconnect switch, remove the seat stanchion front cover, refer to Flooded type batteries in Maintenance and specifications. If the service required indicator is still on, take your vehicle to an authorized Dealer for the required maintenance to maintain your full warranty coverage.
Page 7 Instrumentation 8. System Select/Reset button This button is used to perform four functions. a. Each time the Select/Reset button is pressed and released in less than three seconds, the odometer/trip counter will switch between odometer and trip function displays. The drive mode selector switch must be in the D (Drive) or T (Turf) mode for this function.
Page 8 Instrumentation The following is a list of diagnostic codes. Fault Description Code Start switch fails to close. Accelerator potentiometer pedal is depressed with no direction selected. Accelerator input voltage too low on power up after initial drive mode selector switch closure. Both forward and reverse direction switches are closed at the same time.
Page 9 Instrumentation 9. Battery charge indicator The icon will illuminate when the vehicle is connected to an outside power source to charge the batteries. The drive mode selector switch should be in the OFF position while the battery is charging. Note: If this indicator is illuminated without the vehicle being charged there is a charger problem.
Page 10 Instrumentation 11. Brake status indicator This icon will illuminate if the emergency brake handle is not fully released, or if the brake fluid level is low. It will also flash while the park brake reminder is sounding. 12. Electrical leakage warning indicator This icon will illuminate to warn...
Page 11 Instrumentation 13. Left turn signal indicator The arrow will flash when the turn signal lever is pushed down. If the indicator flashes at a fast rate, it has a malfunction, such as a burned out bulb. Audible Indicators Park brake reminder The park brake reminder has a tone that sounds for 10 seconds when the drive mode selector switch is turned to the OFF position with the parking brake...
Page 12: Lights
Lights HEADLAMP CONTROL The headlamps are the larger inboard lamps on the front panel of the vehicle. The smaller outboard lamps are the front turn signals. The headlamp switch also controls the tail lights. The tail lights are the larger inboard lamps integrated into the rear...
Page 13 Lights The headlamp switch can be identified by the bright bulb symbol. Always remember to turn on your headlamps at dusk and dawn and during inclement weather. Failure to activate your headlamps under these conditions could result in a collision. The OFF position is indicated on the lever by the O.
Page 14 Lights TURN SIGNAL CONTROL The headlamp switch lever also controls the turn signals. Push down to activate the left turn signal, and push up to activate the right turn signal. The arrow indicator will flash on the instrument cluster indicating that the turn signal is on. AIMING THE HEADLAMPS The headlamps on your vehicle are properly aimed at the assembly plant.
Page 15 Lights 2. Turn on the headlamps to illuminate the wall or screen. 3. On the wall or screen you will observe an area of high intensity light. The top of the high intensity area should be .381 meters (2 ft 3 in) above the ground.
Page 16 Lights 2. Disconnect the headlamp electrical connector. 3. Rotate the headlamp bulb shield counterclockwise and flip down to access the bulb connectors. 4. Pull the flat connector attached to the white wire from the headlamp bulb shield.
Page 17 Lights 5. Push and squeeze the two bulb retainer wires to disengage them from the headlamp housing. Remove the headlamp bulb. To install the headlamp bulb: Handle the halogen headlamp bulb carefully and keep out of the children’s reach. Grasp the bulb only by its metal base and do not touch the glass.
Page 18 Lights 3. Install and rotate the headlamp bulb shield clockwise. 4. Connect the headlamp electrical connector. 5. Install the cowl tray panel and the scrivet.
Page 19 Lights Replacing the front turn signals 1. Remove the scrivet and cowl tray panel. (Driver side shown; the passenger side is similar.) 2. Twist counterclockwise and remove the front turn signal bulb retainer. 3. Remove the bulb. 4. Install the new bulb. 5.
Page 20 Lights 2. Rotate the bulb socket counterclockwise and pull out to access the bulb. 3. To remove the bulb, pull it straight out of the socket. 4. Insert a new bulb into the socket until it is fully seated. 5. Install the socket into the back of the lamp assembly and turn clockwise until it is locked into place.
Page 21 Lights 3. Twist counterclockwise and remove the rear turn signal bulb retainer. 4. Remove the bulb. 5. Install the new bulb. 6. Install the removed parts. Tighten the rear bumper bolts to 8–10 N•m. 7. Install and lock the decklid. Replacing the tail lights/brake lights Note: The bulb in the tail light/brake light assembly is not serviceable.
Page 22 Lights 3. Remove the three screws and the rear turn signal assembly. 4. Connect the electrical connector and install the new lamp assembly. 5. Tighten the screws firmly, but do not over-tighten. 6. Install and lock the decklid. Using the right bulbs Replacement bulbs are specified in the chart below.
Page 23: Driver Controls
Driver controls WINDSHIELD WIPER/WASHER Front wiper control The front windshield wiper is controlled by the lever mounted on the right side of the steering column. To operate the windshield wiper, with the drive mode selector switch in R (Reverse), T (Turf) or D (Drive), push the lever up.
Page 24 Driver controls Checking windshield washer fluid To check the windshield washer fluid level: 1. Unlock and remove the hood. 2. Observe the level of fluid in the reservoir on the right side of compartment. 3. If necessary, unscrew the reservoir cap and fill with pre-mixed washer fluid.
Page 25 Driver controls SUN ROOF/ROOF VENT (IF EQUIPPED) The sun roof/roof vent is located in the roof panel. Opening it increases air flow to the driver and front passenger. To open the sun roof/roof vent: 1. Pull down on the sun roof/roof vent handle to unlock the sun roof/roof vent.
Page 26 Driver controls HORN To activate the horn, push one of the three horn contact points on the steering wheel. CUPHOLDER Your vehicle is equipped with a number of convenient cupholders, depending on which storage trays your vehicle has. Driver side instrument panel storage tray with...
Page 27 Driver controls Rear cupholders (4-passenger only) 15 A POWER POINT (IF EQUIPPED) The 15A power point is located on the passenger side of the instrument panel. The power point is operational at all times. For safety, there is a rubber plug protecting the power point. To use the power point, remove the rubber plug and insert the desired accessory plug.
Page 28 Driver controls Exterior mirror The exterior rear view mirrors (right-hand mirror is optional) are adjusted manually. Your view should be adjusted so that the vehicle’s rear tires are just visible in the bottom inside corner of the mirror. This will minimize any “blind spot” in your field of view.
Page 29 Driver controls 3. Pull the webbing out of the release/locking lever. Note: The base of the golf bag should rest on the top of the golf bag tray. 4. Position the golf bag in the trunk area. 5. Route the webbing through the golf bag handle and through the release/locking lever.
Page 30 Driver controls SAND AND SEED BOTTLE AND HOLDER (IF EQUIPPED) The sand and seed bottle holder is mounted to the left-hand side roof pillar.
Page 31 Driver controls BALL AND CLUB WASHER (IF EQUIPPED) The ball and club washer is mounted to the left-hand side roof pillar. To drain and fill the ball and club washer: 1. Remove the front and rear rubber plugs. Let the old water drain.
Page 32 Driver controls 3. Remove and rinse the cleaning brushes. 4. Rinse out any dirt or remaining soap. 5. Install the cleaning brushes. 6. Install the front and rear rubber plugs. 7. Fill with a water and soap solution. 8. Install the cover and screws. Tighten the screws, but do not overtighten.
Page 33 Driver controls SWEATER BASKET (IF EQUIPPED) The sweater basket is mounted to a bracket between the rear roof B-pillars. Note: The sweater basket should not be used to carry heavy objects. SWEATER NET (IF EQUIPPED) The sweater net drapes over the front seat and is held in place by a locking clasp...
Page 34 Driver controls TRUNK EXPANDER (IF EQUIPPED) The trunk expander is a locking storage area that is inserted into the trunk to increase the amount of storage. The trunk expander is designed to hold two paper grocery bags in the bottom with three plastic bags hung from hooks mounted...
Page 35 Driver controls 2. Slide the hanger forward until it reaches the front fender. 3. On four-passenger vehicles, insert the side weather enclosure rear hanger (“T” section) into the slot on the underside of the roof rail behind the safety belt hanger bracket. 4.
Page 36 Driver controls 5. Wrap and fasten the large upper attaching strap around the B-pillar. 6. Wrap and fasten the two 1-inch attaching straps. Insert the attaching straps through the D-ring and fasten securely. 7. Attach the three mounting hooks to the openings in the frame rail.
Page 37 Driver controls Rear panels: 9. Insert the rear weather enclosure hanger into the slot near the high-mount stop lamp. 10. Slide the hanger toward the B-pillar. 11. Zip the two rear weather enclosure to side weather enclosure zippers.
Page 38 Driver controls 12. Attach the two rear mounting hooks to the rear fenders. To remove the vehicle’s weather enclosure: 1. Unfasten the two rear mounting hooks to the rear fenders. 2. Unzip the two rear weather enclosure to side weather enclosure zippers...
Page 39 Driver controls 3. Slide the hanger away from the B-pillar. 4. Remove the rear weather enclosure hangers from the slots behind the high-mount stop lamp. 5. Unfasten the three side weather enclosure mounting hooks from the openings in the frame rail.
Page 40 Driver controls 6. Pull apart the large upper and lower attaching straps. 7. Pull apart the two 1-inch attaching straps. 8. Slide the hanger forward away from the B-pillar.
Page 41 Driver controls 9. On four-passenger vehicles, remove the side weather enclosure rear hanger (“T” section) from the slot on the underside roof rail by the safety belt hanger bracket. 10. Slide the hanger away from the front fender. 11. Remove the side weather enclosure front hanger from the slot on the underside of the roof rail in front of the safety belt hanger bracket.
Page 42 Driver controls To open the front “windows” in the vehicle’s weather enclosure, refer to the illustration. To open the rear “windows” on the 4-passenger vehicle’s weather enclosure, refer to the illustration.
Page 43 Driver controls To open the front access in the vehicle’s weather enclosure, refer to the illustration. To open the front access on the 4-passenger vehicle’s weather enclosure, refer to the illustration.
Page 44 Driver controls Storage After thoroughly cleaning and completely drying the weather enclosures, you may store them in the storage bag as follows: 1. Lay the weather enclosure panels flat on top of each other on a clean, smooth surface. 2. Fold the bottom fabric onto the clear plastic. 3.
Page 45: Seating And Safety Restraints
Seating and safety restraints SEATING Head restraints The head restraints on the front and rear seats are in a fixed position and cannot be adjusted or removed. Front seat Never adjust the driver’s seat when the vehicle is moving. Always make sure that both front seat bottoms are latched down into place before operating the vehicle.
Page 46 Seating and safety restraints SAFETY RESTRAINTS Safety restraints precautions Always make sure that both front seat bottoms are latched down into place before operating the vehicle. To reduce the risk of injury, make sure children sit where they can be properly restrained.
Page 47 Seating and safety restraints Each seating position in your vehicle has a specific safety belt assembly which is made up of one buckle and one tongue that are designed to be used as a pair. 1) Use the shoulder belt on the outside shoulder only.
Page 48 Seating and safety restraints Vehicle sensitive mode The vehicle sensitive mode is the normal retractor mode, allowing free shoulder belt length adjustment to your movements, and locking in response to vehicle movement. If the driver brakes suddenly or turns a corner sharply, or the vehicle receives an impact of approximately 8 km/h (5 mph) or more, the combination safety belts will lock to help reduce forward movement of the driver and passenger.
Page 49 Seating and safety restraints 1. To lengthen the lap belt, pull some webbing out of the shoulder belt retractor. 2. While holding the webbing below the tongue, grasp the tip (metal portion) of the tongue so that it is parallel to the webbing and slide the tongue upward. 3.
Page 50 Seating and safety restraints Each seating position in your vehicle has a specific safety belt assembly which is made up of one buckle and one tongue that are designed to be used as a pair. 1) Use the shoulder belt on the outside shoulder only.
Page 51 Seating and safety restraints also be inspected and replaced if either damage or improper operation is noted. Failure to inspect and if necessary replace the safety belt assembly following a collision or in the event of a damaged or worn belt, could result in severe personal injuries in the event of a collision.
Page 52 Seating and safety restraints To improve the fit of lap and shoulder belts on children who have outgrown child safety seats, TH!NK Mobility recommends use of a belt-positioning booster seat that is labeled as conforming to all applicable federal motor vehicle safety standards.
Page 53 Seating and safety restraints safety seat properly, the child may be injured in a sudden stop or collision. When installing a child safety seat: • Use the correct safety belt buckle for that seating position. • Insert the belt tongue into the proper buckle until you hear a snap and feel it latch.
Page 54 Seating and safety restraints 2. Grasp the belt webbing above the tongue and pull as much of the belt out of the retractor as necessary to route the belt according to the child seat manufacturer’s instructions. Hold the belt out. 3.
Page 55 Seating and safety restraints 5. While pushing down with your knee on the child seat, pull up on the shoulder belt portion to tighten the lap belt portion of the combination lap and shoulder belt. 6. Allow the safety belt to retract and remove any slack in the belt to securely tighten the child safety seat in the vehicle.
Page 56 Seating and safety restraints The optional LATCH equipped passenger seat is equipped with built-in tether strap anchors located behind the seat as described below. The tether anchor (if equipped) in your vehicle is located at the bottom of the front passenger seatback.
Page 57 Seating and safety restraints 3. Locate the correct anchor. 4. Clip the tether strap to the anchor as shown. If the tether strap is clipped incorrectly, the child safety seat may not be retained properly in the event of a collision. 5.
Page 58 Seating and safety restraints If the safety seat is not anchored properly, the risk of a child being injured in a collision greatly increases. Attaching safety seats with LATCH (Lower Anchors and Tethers for Children) attachments for child seat anchors Some child safety seats have two rigid or webbing mounted attachments that connect to two anchors at a certain seating position in your vehicle.
Page 59 Seating and safety restraints Follow the child seat manufacturer’s instructions to properly install a child seat with LATCH attachments. Two plastic LATCH guides can be obtained at no charge from any TH!NK dealer. They snap onto the LATCH lower anchors in the seat to help attach a child seat with rigid attachments.
Page 60: Driving
Driving STARTING Operating positions The drive mode selector switch serves two functions. It powers up the electric motor by activating the battery pack to connect the power to the drivetrain system. It also functions as a gear selector by placing the drive mode selector switch key in one of four modes: R (Reverse), (OFF), T (Turf), and D (Drive).
Page 61 Driving (OFF) (OFF) position for the drive mode selector switch key will power down the drivetrain system as well as the other vehicle systems. The parking brake should always be engaged when the key is in this position. 3. T (Turf) mode The T (Turf) mode is used when you are driving on grass, sand, dirt, gravel, or pathways with loose surfaces to provide safe handling characteristics of...
Page 62 Driving Important safety precautions Before operating the vehicle: 1. Make sure all vehicle occupants have buckled their safety belt. For more information on safety belts and their proper usage, refer to Seating and safety restraints. Do not drive the vehicle with the weather enclosure side panels fully unzipped.
Page 63 Driving 4. Make sure the parking brake is set. 5. Do not press the accelerator while turning the drive mode selector key. Always firmly apply the brake pedal until you are ready to drive the vehicle in the selected mode. To operate the vehicle: 1.
Page 64 Driving 5. Gradually depress the accelerator pedal. When parking the vehicle and turning it off: 1. Make sure the parking brake is set. 2. Turn the drive mode selector switch (OFF) and remove the key from the mode select switch to prevent unauthorized use.
Page 65 Driving 3. Store any items in the locking glove box and locking rear storage compartment. 4. Whenever possible, recharge your vehicle batteries to maximize your range and battery life. Energy tips The range the vehicle can travel is affected by: •...
Page 66 Driving BRAKES Parking brake Apply the parking brake whenever the vehicle is parked or left unattended. To set the parking brake, pull up on the lever between the front seats as far as it will go. The brake status indicator will be illuminated whenever the parking brake is engaged and the drive mode selector switch is turned to one of the run modes.
Page 67 Driving Park brake reminder The park brake reminder is a tone that sounds for ten seconds when the drive mode selector switch is turned to the OFF position with the parking brake not set. It will cease to sound after ten seconds or when the parking brake is engaged.
Page 68 Driving engine braking is typically used. When the battery is fully charged, regenerative braking is eliminated to prevent overcharging of the batteries. Regenerative braking does not take the place of the standard friction brakes; it only assists them. Caution: If the battery pack is fully charged, RBS will not be enabled because the battery pack cannot accept the additional current.
Page 69: Charging
Charging BATTERY CHARGING Battery charging uses 120 volt AC 15A service. The GFCI (ground fault circuit interrupt) charge cord supplied with your vehicle plugs directly into the charge inlet located below and to the left of the steering wheel. Approximately 8-10 hours are needed to replenish a 20% (one bar showing) charged battery pack.
Page 70 Charging Caution: Do not allow the vehicle to remain in a discharged state, as batteries may be permanently damaged and vehicle range will be decreased. To recharge your vehicle batteries: Use only the GFCI cord supplied with the vehicle. If the GFCI cord does not fit the receptacle, have a qualified electrician install the proper outlet.
Page 71 Charging 5. Align the GFCI charger cord with the charge inlet and fully insert the plug into the outlet. 6. Verify that the battery charge indicator on the instrument cluster is illuminated during the charging process. Note: The humming noise you will hear is the transformer on the charger, which will operate regardless of whether the vehicle is accepting the charge.
Page 72 Charging After properly connecting the vehicle to the receptacle, the charger will initiate a four stage charging process. In the first stage, the battery is tested. Further charging is prohibited if the charger discovers a fault. If the battery passes, the charger determines the appropriate charging rate, depending upon the voltage of the battery pack, and charges the battery pack.
Page 73 Charging will automatically reinitiate a new charge cycle every 28 days. To stop charging of your vehicle batteries: 1. Push the TEST button on your GFCI charger cord. Verify that the indicator light on the GFCI is OFF. 2. Disconnect the GFCI charger cord from the wall outlet.
Page 74 Charging The vehicle can be stored for 14 days with the service disconnect switch on. This assumes a full charge when stored. If this time is exceeded or the batteries were not fully charged prior to storing the vehicle, the batteries may be severely discharged resulting in permanent damage.
Page 75: Roadside Emergencies
Roadside emergencies HAZARD FLASHER SWITCH Use the hazard flashers only in an emergency to warn traffic of your vehicle breakdown, or approaching danger, etc. The hazard flashers can be operated with the drive mode selector switch in all positions. The hazard flasher switch is located on top of the steering column, right behind the steering wheel.
Page 76 Roadside emergencies Central fuses To access the fuses: 1. Unlock and remove the hood. 2. Inspect the fuse for the circuit with a malfunction and replace the fuse if necessary. Always use the same amperage rated fuse as a replacement. See the chart for the fuse amperage ratings and circuit descriptions.
Page 77 Roadside emergencies Power point fuse (if equipped) The power point (if equipped) requires a 20A fuse. CHANGING THE TIRES Your vehicle is not equipped with a spare tire. Should your tires require service take you vehicle to an authorized Dealer. Jacking Lifting instructions Damage to the suspension or steering linkage...
Page 78 Roadside emergencies Your vehicle is constructed with many aluminum components which may be damaged if: • The proper jack lifting points are not utilized.
Page 79 Roadside emergencies • A bottle type jack is used for ANY lifting of the vehicle. • The jack is not secured on a level and solid surface. WRECKER TOWING If you need to have your vehicle towed, contact a professional towing service or, if you are a member, your roadside assistance center.
Page 80 Roadside emergencies If your vehicle must be towed using another low speed vehicle, for example in the event the batteries are discharged, the service disconnect switch should be switched to the OFF position. The seat stanchion front cover should be removed to access the service disconnect switch.
Page 81: Cleaning
Cleaning WASHING YOUR VEHICLE Do not take your vehicle to an automatic car wash or use a high power spray hose to wash your vehicle. Wash your vehicle regularly with cold or lukewarm water. Never use strong detergents or soaps. Always use a clean sponge and plenty of water to avoid scratching the dirt into your vehicle’s finish.
Page 82 CLEANING EXTERIOR LAMPS Wash with the same detergent used to wash the vehicle exterior. If necessary, use a tar remover, such as Ford Extra Strength Tar and Road Oil Remover (B7A-19520–AA). To avoid scratching the lamps, do not use a dry paper towel, chemical solvents or abrasive cleaners.
Page 83 Cleaning CLEANING THE INTERIOR Remove dust and loose dirt with a whisk broom or a vacuum cleaner. Remove fresh spots immediately. Do not use household or glass cleaners. These agents can stain and discolor the fabric. Use a mild soap and water solution, if necessary.
Page 84: Maintenance And Specifications
Maintenance and specifications BATTERIES Flooded batteries must be refilled with distilled or demineralized water to avoid internal damage. For longer, trouble-free operation, keep the top of the batteries clean and dry. Also, make certain the battery cables are always tightly fastened to the battery terminals.
Page 85 Maintenance and specifications When lifting a plastic-cased battery, excessive pressure on the end walls could cause acid to flow through the vent caps, resulting in personal injury and/or damage to the vehicle or battery. Lift the battery with a battery carrier or with your hands on opposite corners.
Page 86 Maintenance and specifications Flooded type batteries If your vehicle is equipped with “flooded” batteries, the battery cells need to be checked and have distilled or demineralized water added as required. The batteries in your vehicle are located under the front seats. They are 12 volt, 6 cell batteries. The battery water reminder indicator in the instrument cluster will illuminate to remind you to check the water level in the batteries.
Page 87 Maintenance and specifications 3. From both sides of the vehicle, remove the two push pins. (Driver side shown; passenger side similar) 4. From both sides of the vehicle, remove four bolts from beside the seat frame. (Driver side shown; passenger side is similar.) Do not touch the battery terminals with your hands or a metal object.
Page 88 Maintenance and specifications 5. Inside each cell opening is a slotted cup protruding down into the battery cell. If battery fluid is visible in the slotted cup, reinstall the cap. If no fluid is visible in the slotted cup in the battery cell, carefully add demineralized...
Page 89 Maintenance and specifications When adding brake fluid to the brake reservoir, avoid spilling fluid onto the vehicle’s plastic panels, including the instrument panel. If brake fluid is spilled on any surface, wash it immediately with soap and water to prevent cracking, discoloration, or other damage.
Page 90 Maintenance and specifications SERVICING YOUR TIRES Checking the tire pressure • Use an accurate tire pressure gauge. • Check the tire pressure when tires are cold, after the vehicle has been parked for at least one hour or has been driven less than 5 km (3 miles). •...
Page 91 Maintenance and specifications Replacing the tires Replace the tires when the wear band is visible through the tire treads. Your TH!NK neighbor is equipped with either standard street or turf tires. The load rating for these tires is 470 kg (1036 lbs). These tires also comply with the requirements of Federal motor vehicle safety standards (FMVSS) 109 and FMVSS 119, and carry a “DOT”...
Page 92 Maintenance and specifications REFILL CAPACITIES Fluid Ford Part Application Capacity Name Brake fluid Motorcraft Fill to line on High reservoir Performance DOT 3 Motor Vehicle Brake Fluid Gearbox 80W90 .69 quarts (.65 Liters) LUBRICANT SPECIFICATIONS Items Ford Part Ford Part...
Page 93: Periodic Service Schedule
Maintenance and specifications PERIODIC SERVICE SCHEDULE Regular Item Service Interval Daily service by Batteries Charge batteries (as owner often as possible). Monthly service Batteries Check electrolyte by owner or level. Add distilled qualified water or technician demineralized water as necessary per maintenance and service manual.
Page 94: Vehicle Dimensions
Maintenance and specifications Regular Item Service Interval Annual service Batteries Perform battery tests by qualified per maintenance and technician service manual. Check for proper battery terminal tightness. Inspect the brake pushrod locknut for tightness. Check/fill gearbox fluid to the amount indicated in refill capacities chart.
Page 95 Maintenance and specifications...
Page 96 Maintenance and specifications IDENTIFYING YOUR VEHICLE Certification label (typical label shown) The National Highway Traffic Safety Administration Regulations require that a Certification label be affixed to a vehicle and prescribe where the Certification label may be located. The Certification label is located on roof panel towards the rear of the vehicle.
Page 97: Customer Assistance
Customer assistance In order to help you service your TH!NK neighbor, please have the following information available when contacting a Customer Relationship Center: • Your telephone number (home and business). • The name of the dealer and the city where the dealership is located.
Page 98 Customer assistance and/or to discontinue this service without notice and without incurring obligations per applicable state law. What kinds of cases does the Board review? Unresolved warranty repair concerns or vehicle performance concerns as on TH!NK vehicles which are within the terms of any applicable written new vehicle warranty are eligible for review, except those involving: •...
Page 99 Customer assistance Board membership The Board consists of: • three consumer representatives • a TH!NK dealership representative Consumer candidates for Board membership are recruited and trained by an independent consulting firm. The dealership Board member is chosen from TH!NK dealership management, recognized for their business leadership qualities.
Page 100 Customer assistance • A brief summary of the action taken by the dealer(s) and TH!NK Mobility. • The names (if known) of all the people you contacted at the dealership(s). • A description of the action you expect to resolve your concern.
Page 101 P.O. Box 5120 Southfield, MI 48086–5120 1–800–428–3718 You may also contact the North American Customer Relationship Center at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952 or by writing to the Center at the following address: Ford Motor Company Customer Relationship Center 16800 Executive Plaza Drive P.O.
Page 102 Customer assistance REPORTING SAFETY DEFECTS (U.S. ONLY) If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying TH!NK Mobility. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall...
Page 103: Warranty Information
1–800–252–4221 TDD for hearing impaired: 1–800–232–5952 INTRODUCTION Ford Motor Company and your selling dealer thank you for selecting one of our quality products. Our commitment to you and your TH!NK vehicle begins with quality protection and service. When you need warranty repairs, your selling dealer...
Page 104 If you bought a previously owned 2002–model TH!NK vehicle, you are eligible for any remaining warranty coverages. Ford Motor Company or Ford Motor Vehicle Assurance Company (a subsidiary of Ford Motor Company, The American Road, Dearborn, MI 48121) provides the New TH!NK Vehicle Limited Warranty.
Page 105 Warranty information Check your TH!NK vehicle We try to check TH!NK vehicles carefully at the assembly plant and the dealership, and we usually correct any damage to paint, body panels, upholstery, or other appearance items. But occasionally something may slip past us, and a customer may find that a vehicle was damaged before he or she took delivery.
Page 106 Warranty information Who pays for warranty repairs? You will not be charged for covered warranty repairs made during the warranty periods for Bumper to Bumper, Safety Restraint, or Corrosion. You will not be charged for repairs to defective batteries during the first 12 months after the warranty start date.
Page 107 Some states do not allow Ford Motor Company or Ford Motor Vehicle Assurance Company to limit how long an implied warranty lasts or to exclude or limit incidental or consequential damages, so the limitation and exclusions described above may not apply to you.
Page 108 Warranty information Quick Reference: Warranty Coverage This chart gives a general summary of your warranty coverage provided by Ford Motor Company or Ford Motor Vehicle Assurance Company under the New TH!NK Vehicle Limited Warranty. Please refer to the description of warranty coverage for more specific information.
Page 109 • For the 13th month through 18th month in service, Ford Motor Company will pay 60% of the cost of the replacement battery. • For the 19th month through 24th month of service, Ford Motor Company will pay 40% of the cost of the replacement battery.
Page 110 Safety Restraint Coverage begins at the warranty start date and lasts for five years regardless of miles driven. During this coverage period, Ford Motor Company or Ford Motor Vehicle Assurance Company warrants your TH!NK vehicle’s safety belts against defects in factory-supplied materials or workmanship.
Page 111 Warranty information • altering or modifying the TH!NK Vehicle — including the body, chassis, or components — after the TH!NK Vehicle leaves TH!NK’s Mobility’s control • non-TH!NK parts installed after the TH!NK vehicle leaves TH!NK’s Mobility’s control • tampering with the TH!NK vehicle •...
Page 112 Other items and conditions not covered Your New TH!NK Vehicle Limited Warranty does not cover: • non-Ford parts of your TH!NK vehicle, for example, parts (including glass) installed by body builders or manufacturers other than Ford Motor Company •...
Page 113 Roadside Service Assistance Your vehicle is covered by the complimentary Ford Roadside Assistance Program (unless you are driving a daily rental unit). Under this program Ford will cover: • towing to the nearest TH!NK dealership, or towing to your selling dealership if within 60 miles...
Page 114 The laws vary from state to state. To the extent your state law allows, Ford Motor Company requires that you first send us a written notification of any defects or non-conformities that you have experienced with your TH!NK vehicle.
Page 115: Index
Index Audio system Capacities for (see Radio) ....29 refilling fluids .... 92 Automatic transaxle Certification Label ..96 fluid, refill Changing a tire ..77 capacities ....92 Charging ..66, 69, 73 fluid, specification .... 92 Child safety restraints ....
Page 116 Index Engine Jack ......77 lubrication positioning ....77 specifications ..92 refill capacities ..92 Engine oil refill capacities ..92 Keys specifications ..92 positions of the ignition ....60 Floor mats ....29 Fluid capacities ..92 Lamps Fuel bulb replacement...
Page 117 Index Starting your vehicle ....60, 62 Parts (see Sunroof Motorcraft parts) ..91 (moonroof) ....25 Power steering Sweater basket ..33 fluid, refill Sweater net ....33 capacity ....92 fluid, specifications ..92 Tires ......90 checking the pressure ....
Page 118 Index Warranty Windows information ..103–106 rear wiper/washer ... 23 Windshield washer Washer fluid ....24 fluid and wipers Waxing your checking and vehicle ......81 cleaning ....24 operation ....23 Weather enclosure ..34, 41, 44 Wrecker towing ..79...

Ford 2002 Think Owner's Manual

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