Hills SmartIP-4EDX User Manual
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Hills SmartIP-4EDX User Manual

4 & 8 channel
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SmartIP-4EDX
4 Channel Network Video Recorder
SmartIP-8EDX
8 Channel Network Video Recorder
Network Video Recorder
User Manual
(S47972)
(S47973)

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  • Page 1 SmartIP-4EDX (S47972) 4 Channel Network Video Recorder SmartIP-8EDX (S47973) 8 Channel Network Video Recorder Network Video Recorder User Manual...

  • Page 2: Safety Precautions

    Before reading this manual This operation manual contains basic instructions on installing and using DirectIP™ Network Video Recorder. Users who are using this product for the first time, as well as users with experience using comparable products, must read this operation manual carefully before use and heed to the warnings and precautions contained herein while using the product.

  • Page 3: Important Safeguards

    Before reading this manual Important Safeguards 1. Read Instructions 14. Damage requiring Service All the safety and operating instructions should be read before the appliance Unplug this equipment from the wall outlet and refer servicing to qualified is operated. service personnel under the following conditions: 2.
  • Page 4 Before reading this manual In-Text Symbol Type Description Caution Important information concerning a specific function. Note Useful information concerning a specific function. User’s Caution Statement Caution: Any changes or modifications to the equipment not expressly approved by the party responsible for compliance could void your authority to operate the equipment.
  • Page 5 Before reading this manual Copyright © 2015 Pacific Communications Pacific Communications reserves all rights concerning this operation manual. Use or duplication of this operation manual in part or whole without the prior consent of Pacific Communications is strictly prohibited. Contents of this operation manual are subject to change without prior notice. The information in this manual is believed to be accurate as of the date of publication even though explanation about some functions may not be incorporated.

  • Page 6: Table Of Contents

    Table of Contents Part 1 – Introduction ......... 9 Product Features .
  • Page 7 Table of Contents Remote Control Buttons during Playback ..........33 Context Menu .
  • Page 8 Table of Contents Schedule ................. 59 Callback .

  • Page 9: Part 1 - Introduction

    Part 1 – Introduction Product Features This is a DirectIP™-enabled video recorder that supports surveillance, recording, and playback of video from network cameras (or video encoders). This NVR (Network Video Recorder) unit offers the following features: • Real-time 4/8-channel DirectIP™ network surveillance •...

  • Page 10: Accessories

    Part 1 – Introduction Accessories Upon unpackaging the product, check the contents inside to ensure that all the following accessories are included. Network Video Recorder Power Cable / DC Adapter(12V, 48V) Quick Guide Operation Manual and RASplusIP Optical USB Mouse IR Remote Control Program CD Assembly Screws for Adding Hard...

  • Page 11: Overview

    Part 1 – Introduction Overview Front Panel USB Ports LEDs • Remote control sensor is located on the bottom center of the front panel. Ensure that the sensor remains unobstructed at all times. If obstructed, the sensor might not be able to receive remote control signals. •...
  • Page 12 Part 1 – Introduction 2 LEDs • Power LED: Lights up while the main unit is in operation. HDD LED: Flashes when data is being written on the HDD or a video search is in progress. • Network LED: Flashes when the main unit is linked to an ethernet. •...

  • Page 13: Rear Panel

    Part 1 – Introduction Rear Panel Factory Reset Button Audio Ports VGA Out Port HDMI Out Port eSATA Port Video In / PoE Ports Network Port Video In / Ext. Port Alarm Connection Ports RS-232 Port Power In Port (12V) Power In Port (48V) Rear Panel Connections Monitor Connection...

  • Page 14: Network Connection

    Part 1 – Introduction • Video In/Ext. Port Green LED on the right will begin to flash if connected a 1000 BASE-T network. Orange LED on the left will then flash once a link has been established. RS-232 Connection This port does not support PoE. It's possible to establish Connect an external device such as a POS unit to this a network with network cameras and external hubs port.
  • Page 15 Part 1 – Introduction • NO (Relay Alarm Outputs) Factory Reset This NVR is capable of activating/deactivating buzzers, lights, and other external devices. Connect a mechanical or electrical switch to NO and COM connectors. Electrical specifications are 2A sync at 125VAC and 1A sync at 30VDC.

  • Page 16: Connections On The Rear Panel

    Part 1 – Introduction Connections on the Rear Panel eSATA Storage Device Speaker VGA Monitor Camera DirectIP™ Gigabit PoE Switch HDMI Monitor Camera Alarm Network Sensor RASplusIP Power (48V) Remote Monitoring Keyboard Power (12V)

  • Page 17: Remote Control

    Part 1 – Introduction Remote Control ID Button PANIC Button Camera Buttons STATUS Button LAYOUT Button PTZ Control Buttons REGISTER MODE Button THUMBNAIL Button CALENDAR Button KEYLOCK Button SETUP Button FREEZE Button LOG Button Enter Button Arrow Buttons ALARM Button SEQUENCE Button &...
  • Page 18 Part 1 – Introduction 1 ID Button 8 THUMBNAIL Button Used to assign remote control ID values. Used in Playback mode to access Thumbnail Search mode. Thumbnail Search mode displays thumbnails No additional remote control assignment is of video recordings and allows you to search necessary if the system's ID is 0.
  • Page 19 Part 1 – Introduction % Arrow Buttons c Playback Buttons Used to navigate through menus and interact with Scans backward through the video at a fast GUIs. In a Setup menu, use the Up/Down Arrow rate. (Press to cycle through , and buttons to increase or decrease numerical values.

  • Page 20: Part 2 - Getting Started

    Part 2 - Getting Started Setup Wizard Setup Wizard lets you configure basic settings required for operating the system. Setup Wizard only appears during initial booting. To use Wizard after initial booting, go to Live menu and select Wizard. Select a system language. Specify the current date and time and then click Next.
  • Page 21 Part 2 - Getting Started Choose the desired Recording Method and click – Recording resolutions used under each recording method and record video quality setting are as follows: Next. High Video Standard Longer Recording Quality Priority Recording Time Priority Profile Profile Profile Motion...
  • Page 22 Part 2 - Getting Started Enter in the Device Name field the NVR name to be Specify whether the system is connected to the Internet and click Next. registered on the FEN server and then click Check to check its availability. If you have chosen No, wait for the test to finish and then click Finish to exit Network Wizard.

  • Page 23: Camera Registration

    Part 2 - Getting Started Camera Registration Third Party Scan Used to manually scan for third-party cameras that Once Network Setup Wizard is complete, the system will cannot be recognized by the auto scan feature. automatically enter Camera Registration mode and scan Some functions may not be supported for the third- for cameras connected to the NVR.

  • Page 24: Camera View Buttons

    Part 2 - Getting Started Go To Camera Moves the focus automatically to the camera using MAC address of camera in the camera list. - None: Disables this advanced setup. - Manual: Allows you to enter the IP address and Auto Detection other network settings manually.

  • Page 25: Camera List Area

    Part 2 - Getting Started Camera List Area Video Display Area Left-click on the video display area to toggle between split screen and single screen modes. Drag the camera screens around to rearrange them. Camera Screen Registered Screen Initial registration display other NVRs (Registration X)

  • Page 26: Apply/Cancel Buttons

    Part 2 - Getting Started Camera Registration Mode Flashes in orange if the camera has not been registered to the NVR. • Information is not indicated on the bottom of the While in Live mode, right-click and select Camera screen for cameras already registered to the NVR, Registration.

  • Page 27: Login

    Part 2 - Getting Started Login • There is no default password for the admin account. Select admin and then OK without entering a password to log in. Configuring the NVR's settings and accessing its • Leaving the admin account unassigned with searching and other functions require an authorized a password poses a security risk.

  • Page 28: Live Mode

    Part 2 - Getting Started Live Mode Live Menu Press the MENU button on the remote control while in Live mode to bring up the Live menu on the top of the screen. Press MENU button once more to hide the menu. Use the Arrow buttons on the remote control to select the menu options.

  • Page 29: Zoom

    Part 2 - Getting Started ! Setup Full Sequence Used to access the Setup menu. Displays all channels in sequence while in Live mode (single and split screen settings). In order to use the Full @ Wizard Sequence feature, Full Sequence (Display Setup - Main Launches the Setup Wizard.

  • Page 30: Ptz Control

    Part 2 - Getting Started PTZ Control Setting Up a PTZ Preset While in PTZ mode, select the VIEW button on the While in Live mode, right-click and select PTZ from the remote control to display the Set Preset window and context menu or press the PTZ button on the remote assign the current position as a preset.

  • Page 31: Event Monitoring

    Part 2 - Getting Started Advanced Settings Set / Move to Preset In PTZ mode, selecting a camera and then clicking Device Menu supported Menu button loads the Advanced PTZ screen as shown by the camera below. You can load the Advanced PTZ screen also by pressing the Play/Pause button and then SETUP •...

  • Page 32: Context Menu Access

    Part 2 - Getting Started Video Recording Context Menu Access While in Live mode, press the remote control's Video recording will only take place if all the button and then the Menu button to display the Context connections are made correctly as per information Menu window.

  • Page 33: Audio Recording

    Part 2 - Getting Started Audio Recording Remote Control Buttons during Playback If the Record Audio option under Record Setup > General has been enabled, the camera will record audio along with video. For more information, refer to the Camera Button: Displays the selected recording in Audio on page 47, Record Setup on page 48.

  • Page 34: Part 3 - Configuration

    Part 3 - Configuration Menu Use Change the setting and then select Apply or OK to save the change. Information contained in this section (Menu Use) To apply default settings, select the Default button applies to all other instructions found throughout Part located on the left bottom corner of the setup window.

  • Page 35: Mouse

    Part 3 - Configuration Mouse If an upgrade attempt fails, an upgrade failure message will be displayed. Refer to Error Code Types on page 80 for more details. Using a mouse makes it easier to configure the settings. A mouse lets you make selections faster and use its wheel to scroll through long menus.

  • Page 36: Date/Time

    Part 3 - Configuration • Clear All Data: Erases all recording data. Selecting • Time Zone: Used to designate the system's time zone. Clear All Data displays a confirmation window. Select Refer to the map displayed on the screen and change Clear to proceed.

  • Page 37: User

    Part 3 - Configuration Select OK to apply and exit. Select + User and then enter a user name. Select a group for the user and then enter a password. The password can be up to 16 characters in length and may include letters, symbols, and numbers.
  • Page 38 Part 3 - Configuration Group Permissions System Shutdown May shutdown the system from the system menu. Upgrade May upgrade the system from the system menu (System Setup). Color Control May adjust each camera's brightness, contrast, saturation, and hue settings. System Check May view System Check results.

  • Page 39: Storage

    Part 3 - Configuration Storage Monitoring Use this option to configure storage settings. Use this option to configure Monitoring settings. • Type: Indicates the type of the installed disk. • Settings: Configure when and what the system should monitor for. •...
  • Page 40 Part 3 - Configuration Monitoring Options Define monitoring times. If self-diagnosis is not performed on a regular basis, the system System will assume an error. Bootup, Restart, Define bootup, restart and shutdown actions. Shutdown Panic Record Define panic recording actions. The system will assume an error if the system has been scheduled to record normally but recording does not take place during scheduled intervals.

  • Page 41: Camera Setup

    Part 3 - Configuration Camera Setup Advanced Setup Refer to the Menu Use on page 34 for basic Configure security and other advanced camera settings. information on using the Setup menus. General Enable/disable the covert view and rename cameras. • Video: Adjust the camera image sensor settings such as white balance and exposure.
  • Page 42 Part 3 - Configuration • Set: Choose a preset number and then enter a Types of configuration options shown vary depending name. This saves the current preset under the on the PTZ functions supported by the camera. specified preset number and name. •...
  • Page 43 Part 3 - Configuration • Set: Used to set up a tour profile. 3 Pattern Used to set up a pattern profile for the camera to follow along. - Name: Enter a name for the tour profile. • Start recording: Select a pattern number, enter - No.: Indicates the order of the function in the a name for the pattern, and then click OK to save tour sequence.
  • Page 44 Part 3 - Configuration • Edit: Rename the selected privacy masking area. 6 Auto Run: Specify which action to take if the • Delete: Delete the selected privacy masking area. camera has not been controlled for the specified • Save: Save the changes and exit the privacy masking duration of time.
  • Page 45 Part 3 - Configuration • IR Mode: IR Mode blocks out the infrared spectrum. White Balance Options You can ensure clear images at all times by blocking out the infrared spectrum in high-lighting conditions and allowing the infrared spectrum to pass through in low-lighting conditions.

  • Page 46: Stream

    Part 3 - Configuration • Local Exposure: Activate Local Exposure. Use Local Miscellaneous Exposure on images that appear too dark due to backlighting conditions and on images containing over-exposed sections. Greater the value, clearer the image. e.g.) Dark parking lot entrances and gas station entrances at night (Local Exposure compensates for the bright light coming from incoming vehicle headlights and makes it possible to see the license...

  • Page 47: Audio

    Part 3 - Configuration • Video Profile: Select Live 1, Live 2, Remote, or • Audio In: Select an audio input source (microphone Custom (available from Record Video Profile only). or line-in) and then adjust the volume. Live 1 and Live 2 allows the user to change Bitrate •...

  • Page 48: Record Setup

    Part 3 - Configuration Record Setup • Limit Time-Lapse Recording: You can store event recording data for longer. If you do not wish to use Limit Time-Lapse Recording, select Never. This Refer to the Menu Use on page 34 for basic function is activated when data has been stored for information on using the Setup menus.

  • Page 49: Schedule

    Part 3 - Configuration Schedule Simple Mode Options • Mode: Select No Record, Time, Event, or Time & Event. Unless the Panic Record button is pressed, no recording will take place Record during the scheduled time frames on the scheduled days. icon appears on the upper left corner of the screen.

  • Page 50: Pre-Event

    Part 3 - Configuration Advanced Mode Options • If no event mode schedule exists in the schedule, a warning message prompting you to add an event Select to configure event types and video profiles. mode schedule will be displayed. • Type: Event-specific and time recording icons are as •...
  • Page 51 Part 3 - Configuration • Min. Blocks: Motion needs to be detected in more than the specified number of blocks in order to trigger a Motion Detection event. You may select a value between 1 and the number of blocks selected under Zone for daytime and nighttime, each.
  • Page 52 Part 3 - Configuration - Reverse: Clear the blocks selected within the Trip Zone selection window and select all unselected blocks within the selection window. - Select All: Select all blocks. - Clear All: Clear all block selections. - Reverse All: Clear all selected blocks within the screen and select all unselected blocks within the screen.

  • Page 53: Alarm-In

    Part 3 - Configuration Alarm-In Tampering • No.: Select which cameras to apply Tampering to. • No.: Enable / disable alarm-ins. • Sensitivity: Set to between 1 (Low) and 5 (High). • Activation Time: Specify how long tampering This option includes both local and network camera detection needs to last in order for it to be considered alarm-ins.

  • Page 54: Video Loss

    Part 3 - Configuration Video Loss • Activation Time: Specify how long audio detection has to last in order for it to be considered an event. Audio detections that do not last for the specified duration of time will not be considered as events. •...
  • Page 55 Part 3 - Configuration • Time Out: Once Time Out has been enabled, the system will assume the end of a transaction if no new string is entered within the specified duration of time. Select between 5 secs and 15 mins. Selecting RS-232, USB-Serial 1 through 8, or LAN 1 through 8 as the port activates the Port Setup button.

  • Page 56: Device Setup

    Part 3 - Configuration Device Setup Network Setup Refer to the Menu Use on page 34 for basic Refer to the Menu Use on page 34 for basic information on using the Setup menus. information on using the Setup menus. Alarm-Out General Select the + icon at the bottom left corner of the screen...

  • Page 57: Wan

    Part 3 - Configuration Enter the IP address of the NVR. Adjust the frequency of the ping test. Designate the IP address type as Manual or DHCP. Select Run to do the test. The test result is displayed. Manual Select Close to exit. •...

  • Page 58: Fen

    Part 3 - Configuration DHCP If using a dynamic IP address, FEN service makes it easy to connect to the NVR from a remote program without having to configure dynamic IP or router settings. Select DHCP and then Save to retrieve IP address and other network settings automatically from the DHCP server.

  • Page 59: Notification Setup

    Part 3 - Configuration Select Save after making changes to register the NVR's Callback name to the FEN server. Configure Callback settings. If FEN has been configured correctly, the FEN server's help desk information will be displayed in the Help Desk field the next time you access the FEN Setup screen.

  • Page 60: Sns

    Part 3 - Configuration Select OK to apply and exit. The event recordings generated by a camera can be attached only. Select the MP4 Clip option at the This product contains content developed by OpenSSL bottom to attach .mp4 video clips. Project for use in Open SSL Toolkit (http://www.

  • Page 61: Display Setup

    Part 3 - Configuration Display Setup Main Monitor Refer to the Menu Use on page 34 for basic Configure monitor-related settings. information on using the Setup menus. Show OSD (On Screen Display) information on the bottom of the screen. • Mode: Select Full Sequence or Cameo Sequence. •...

  • Page 62: Status Setup

    Part 3 - Configuration Status Setup Refer to the Menu Use on page 34 for basic information on using the Setup menus. Event This screen displays an overview of all events. When an event occurs, the corresponding channel flashes for 5 seconds. Event Types Alarm-In Check Alarm-In...

  • Page 63: Storage

    Part 3 - Configuration Storage Indicates each disk's status. Configure Disk Bad and Disk Temperature settings under Setup > System > Monitoring. Not Formatted A disk that has never been used before. • Disk performing normally. Good • If the HDD is partially damaged, indicates the bad sector Disk Bad percentage.

  • Page 64: Network

    Part 3 - Configuration Network This page provides a complete overview of the network status in real-time. Information shown include camera connection status, LAN port link status, power consumption, number of connected clients, and network connection info. indicates the camera is connected. indicates the camera is not connected.
  • Page 65 Part 3 - Configuration Indicates network connection statuses (connected, connecting, disconnected, and connection error) using following lines: Network Connection Info...

  • Page 66: Part 4 - Search

    Search Part 4 - Search Time-Lapse Search While in Live mode, select the Search Mode icon and select Time-Laspe Search or Event Log Search. Select MENU button on the remote control while in Search mode to display a menu from which you can select Control Area.

  • Page 67: Search Menu

    Part 4 - Search Search Menu 4 5 6 7 8 9 1 Layout Used to change the screen layout to single screen, 2x2, or 3x3. 2 Previous/Next Group Loads the previous/next screen group. 3 Display • OSD On/Off: Enables/disables the OSD feature. •...
  • Page 68 Part 4 - Search 4 5 6 7 8 1 Bookmark • Select the icon to add a bookmark to the current playback position. • Select a bookmark from the Bookmark setup window on the right side of the Time-Lapse Search mode screen to move to the registered playback position.
  • Page 69 Part 4 - Search 4 Event Search • Farther back the data is on the record table, the Selecting Event Search provides Motion Search and more recent it is. Text-In Search options. • If the system's clock is changed to a previous date •...

  • Page 70: Context Menu

    Part 4 - Search Context Menu • Type: Motion Search looks for motion in the selected area by comparing individual frames against their preceding frames. This means slow and gradual Select the Menu button or right-click on the Camera movements, no matter how long they persist, will not screen to access the context menu.

  • Page 71: Clip Copy

    Part 4 - Search A-B Clip Copy Text-in information is superimposed on the screen at normal playback speed. The information is not shown Designate a start point and an end point and copy the under any other playback speed. data in between. Select Clip-Copy – A-B Clip Copy from the Search menu to set point A.

  • Page 72: Print

    Part 4 - Search • Printer Model • One-Touch Clip Copy configures the storage range - File Printer: Saves the current frame to the USB automatically based on the storage drive's capacity. storage device as a .pdf file that can be printed on If there is insufficient space available on the selected the printer connected to a computer.

  • Page 73: Overlapped Recording Search

    Part 4 - Search • Use event filters to include/exclude specific system When searching overlapped video recordings, you events such as Panic Record, Check Recording, can choose a specific point in time or a time frame. If Check Alarm-In, Disk Almost Full, Disk Bad, Disk you use the Go to the Date/Time option and select a Temperature, Disk S.M.A.R.T., Fan Error, eSATA point within the overlapped time period (4 o'clock, for...

  • Page 74: Part 5 - Webguard

    Part 5 - WebGuard WebGuard is a program that allows you to view and search video from remote locations over the Internet and can be accessed on a regular web browser such as Internet Explorer. System requirements for running WebGuard are as follows: •...

  • Page 75: Web Monitoring Mode

    Part 5 - WebGuard • Launching a new version of WebGuard for the first time can cause Internet Explorer to load information from the previous version. In this case, navigate to Tools → Internet Options → General, delete temporary Internet files, and then restart WebGuard.
  • Page 76 Part 5 - WebGuard Select the desired mode. Changing the mode places the selected camera in the first cell of the layout that will be changed. Select the camera you wish to monitor. Used to adjust live video quality. Used to control a PTZ camera at a remote location. Controls remote alarm out devices.

  • Page 77: Web Search Mode

    Part 5 - WebGuard Web Search Mode A remote web search program that allows you to search for recordings from remote locales in real-time. While in Web Search mode, connection to remote locales will terminate automatically after 30 minutes of inactivity. $ % ^ &...
  • Page 78 Part 5 - WebGuard TYPE 1 TYPE 1 Use the playback controls to play back video. TYPE 1 TYPE 1 Go to First Play by Frame (forwards) TYPE 1 TYPE 1 Rewind Fast Forward TYPE 1 Play by Frame (backwards) Go to Last Play/Pause Select the desired mode.

  • Page 79: Part 6 - Appendix

    Part 6 - Appendix System Log Types Boot Up Panic On System Shutdown Panic Off Restart Clear All Data Upgrade Success Clear Disk Upgrade Error Format Disk Power Failure Disk Full Time Changed Auto Deletion Time Zone Change Search Begin Time Sync.

  • Page 80: Error Code Types

    Part 6 - Appendix Error Code Types Upgrade Error Codes Type Type Unknown Error Remote Network Error Incorrect File Version No Remote Upgrade Permission Incorrect OS Version Remote Upgrade File Save Failure Incorrect Software Version Remote Upgrade Cancelled by User Incorrect Kernel Version USB Storage Device Mount Failure Storage Device Mount Failure...
  • Page 81 Part 6 - Appendix Network Error Codes Type Type Cause of Failure Unknown Connection Cancelled by User Normal Logout No Response from Network Device Host All Channels in Use - Connection Denied High Network Noise Level Incorrect Product Version Info Transmission Queue Full Incorrect User Name or Password Incorrect OEM Info...

  • Page 82: Troubleshooting

    Part 6 - Appendix Troubleshooting Problem Solution • Check the power cable connection status. The main unit won't turn on. • Check the power outlet. • Check the camera's video cable connection status. • Check the monitor's video cable connection status. Unable to display Live video.

  • Page 83: Specifications

    Video Resolution 1920 x 1200, 1920 x 1080, 1680 x 1050, 1600 x 1200 240ips @ Full HD (SmartIP-8EDX) Recording Speed (IPS) 120ips @ Full HD (SmartIP-4EDX) Playback Speed (IPS) 120ips @ Full HD Alarm In 4 TTL, NC/NO programmable, 2.4V (NC) or 0.3V (NO) threshold, 5VDC...
  • Page 84 Part 6 - Appendix Connectors Video In Ethernet: 4/9 ports (SmartIP-4EDX/SmartIP-8EDX) Camera Power Out Ethernet: 4/8 ports (SmartIP-4EDX/SmartIP-8EDX) HDMI: 1 HDMI Monitor Out VGA: 1 DB15 Audio Out 1 RCA connector Alarm Terminal block Ethernet Port 1 RJ-45 eSATA Port...

  • Page 85: Index

    Part 6 - Appendix Index Alarm-In Recording Alarm-Out Record Setup Audio Recording Schedule Camera Registration Search Clip Copy Storage Stream Event Monitoring Text-In Text-In Search Timelapse Mode Upgrade Live Mode Login Video-Analytics Motion Search Mouse WebGuard Wizard Panic Recording Pre-Event Print PTZ Control V1.1...
  • Page 86 Before making a warranty claim, ensure that you have read the “Troubleshooting” section of the Owner’s Manual. PACIFIC COMMUNICATIONS A division of Hills Holdings Limited ACN 007 573 417 Unit 10, 331 Ingles Street City Link Estate, PORT MELBOURNE VIC 3207, AUSTRALIA...
  • Page 87 1993 in New Zealand (the Acts), except where a New Zealand consumer acquires the relevant Product for the purposes of a business. In this warranty, we have used the following definitions: Pacific Communications, our or we means Pacific Communications, a division of Hills Holdings Limited ABN 35 007 573 417 of 159 Port Road Hindmarsh South Australia 5007.
  • Page 88 IDIS Co., Ltd. For more information, please visit at www.idisglobal.com...

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Smartip-8edx

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