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Popular calling features
Call Forward Universal
To forward your calls to another number, press the
Forward key, enter the number (as you would dial it), and
press the Forward key again. An icon will appear next to the
Forward key on your display.
To deactivate, press the Forward key. The icon will
disappear.
To reactivate to the same number, press the Forward key
twice.
To activate to a different number, press the Forward key,
dial the new number, and press the Forward key again.
Call Park
To park a call during an active call, press the Park key or
the 3 Way Call key in the display area, wait for the dial tone,
then dial *77.
To retrieve the call from any phone within your customer
group, press the Park key or dial *78 and then dial the
extension number that the call was parked on.
Call Transfer
Once on a call, advise the caller to hold the line. Press the
3 Way Call key and dial the number of the person that you
want to transfer the call to. Press the 3 Way Call key again,
followed by the Goodbye key, either while the phone is
ringing to conduct a blind transfer or once the phone is
answered to announce the transfer.
Call Trace
To trace the original number of annoying or unlawful
calls, immediately after the call is received dial *957 or
press the CustTrace feature key. After tracing 5 calls, dial
1-800-651-1121 and select option 4 to report them to
SaskTel.
Last Number Redial
To redial the last number you dialed, obtain dial tone and
press ##.
Ring Again
After hearing a busy signal, press the Ring Again key to
have your phone ring when your caller's line is available.
Three Way Call
Once on a call, advise the caller to hold the line. Press the 3
Way Call key. Dial the number you would like to add. When
the new party answers, announce the conference call. Press
the 3 Way Call key again to connect the original caller to the
conversation.
Messaging service
The Messaging Service provided with SaskTel Centrex IP
will allow callers to leave a message when your phone would
normally ring busy or you are unable to answer the phone.
You will need to provide a personal greeting that callers will
hear upon entering your mailbox.
Accessing your Mail box
There are four ways you can access your mailbox:
1. Dial *99 from your phone and enter your password when
prompted.
2. If you already have a message waiting, you can press the
Msg Wait key and enter your password when prompted.
(This option isn't available if you subscribe to Number
Replacement.)
3. Dial your area access code, as listed in the phone book,
and press # to notify the system that you have a mailbox.
The system will then prompt for your mail box number,
which is your 10-digit phone number (area code
required) and your password.
4. Go to www.msging.sasktel.net and login with your
10-digit phone number (area code required) and your
password.
Your Password
Upon initial entry to the mailbox, your password is your
10-digit phone number. You will be asked to change this
password immediately.
Make sure to choose a password that only you will know to
ensure the privacy of your mailbox.
Messaging Service Menu
Once in the mail box, you will be provided with options for
functions you may wish to complete. The voice prompts will
always indicate what keys you need to press to perform any
of the mailbox functions.
If at any time you require further assistance, from within
your mailbox, dial 0 and the attendant will provide you with
additional information.
For more information, go to www.msging.sasktel.net and
click on the "SaskTel Voice Mail and TalkMail user guides"
link. From here, you can fi nd:
•
The "SaskTel Online Voice Mail User Guide," with
detailed instructions on using your mailbox.
•
The "MessageManager Business User Guide," a
two-page guide to your menu options.
911 emergency calling
The 911 service offered with VoIP systems, such as
SaskTel Centrex IP Service, differs from the 911 service
offered with traditional phone systems.
At this time, it is not possible to automatically
transmit your physical location to the operator using
VoIP service. Therefore, it is critical that you provide
your physical location and follow the instructions of the
operator.
1. Dial 9-911*. (Note that 9 is the default steering digit
for your phone. If you have changed the default,
press the new steering digit followed by 911.)
2. Your call will fi rst be routed to an operator. Be
prepared to state your physical location**, 10-digit
phone number, and emergency.
3. The operator will then route your call to the
appropriate Public Safety Answering Point (PSAP).
4. Once connected to the PSAP operator, state that
you are calling from an IP (VoIP) phone, once again
state your emergency, and follow the instructions
of the operator. You may be asked to repeat your
physical location**, and 10-digit phone number.
* With SaskTel Centrex IP Service, 911 calls can only
be routed to PSAPs located in Canada. For
emergencies located outside of Canada, local
emergency personnel should be contacted by other
means.
**If there is a problem communicating your physical
address, the operator will use your last known
address.
For more information on
SaskTel Centrex IP Service,
please visit our website at
www.sasktel.com/centrex-ip
To move, add, or change your features,
contact your telephone administrator.
To report phone trouble, contact
SaskTel Repair at 9-611.
SaskTel Centrex IP Service
Quick Reference Guide
IP Phones
1120E & 1140E
01/15/2010
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