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Summary of Contents for CheckBox HSOne
- Page 1 HSOne Self-Contained Wireless Hotspot System Set Up & User Guide CheckBox Wireless Hotspots are designed to be simple to set up & simple to use. Please take a moment to completely read through these instructions before you begin.
- Page 2 This unit can be wall mounted and includes a 5 foot ethernet cable. Connect one end of the ethernet cable to the single port on the back of the CheckBox and plug the other end of the ethernet cable into your internet connection.
- Page 3 Accessing Your System from Internet section in this guide. To access CheckBox from inside the hotspot make sure your computer is connected to the system, either by a wireless connection or through a wired Ethernet port connected to the CheckBox Master.
- Page 4 Setting up Guest Access There are several ways your guests can gain access to the Internet through your CheckBox system; using Access Tickets, using PermaCodes, and using Free Access. You can choose one or more of these methods to allow your guests to log on with.
- Page 5 their expiry date (shelf life), and then click on the “Create Tickets” button. Shelf Life refers to how long the ticket is good sitting in the drawer until it expires. If you print a sheet of tickets each good for 7 days of access with a Shelf Life of 240 days and they are not used the system will delete them from the ticket database 241 days after their creation.
- Page 6 Free Access System allows you to give your guests free access two different ways: You can allow free access once per period, for example 15 minutes free every day, or 1 day free per year. This is great for a coffee shop or restaurant that wants to advertise free internet access but prevent guests from taking up a table for hours upon hours.
- Page 7 Permacodes are special Access Codes you can define yourself. Usage is similar to ticket numbers, but these codes are reusable by multiple guests at the same time. You may change permacodes at anytime, and any guest laptops previously activated will still remain activated until the time set for their code has expired.
- Page 8 Customizing your Welcome Screen As you add access methods the system will add the appropriate buttons and boxes to your welcome screen. You can customize the look of your welcome screen by uploading a picture or logo in .JPG format. To upload an image click on Customize Site in the top menu and then select Upload Logo on the menu on the left hand side of the administration screen.
- Page 9 Accessing Your System from Outside The Hotspot But Inside Your Network I f you have your CheckBox connected to your company network you can access the Hotspot Administration Screens from any PC on your network, even if these PC’s are not connected to the CheckBox system.
- Page 10 Your ISP may need to know the MAC address of your CheckBox. The MAC address is a unique hardware ID that your ISP will use to tie your CheckBox to the static IP address. You will find the MAC address listed on the bottom of the unit.
- Page 11 IP address, & works no matter how often how often your IP address changes. To access your CheckBox System remotely you will need your site ID number, user name and administration password. The site ID number is a four digit number assigned by CheckBox Support.
- Page 12 After you have entered the parameters press update and then reboot to restart the system. Local Address refers to the IP addresses the CheckBox system assigns to users on the system. By default this address is in the 192.168.17.xxx range. This setting should not be changed under most circumstances.
- Page 13 SSID. This SSID is a name that your guests will see when their laptops connect to the CheckBox system. By default this name is hotspot, which lets the guests know they have found a public hotspot. If you wish to change the SSID select wireless from the drop down menu under Network Setup.
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Page 14: Administering Active Clients
Administering Active Clients Under normal circumstances guests will get online, use their time and then automatically be logged off the system with out any intervention from you or your staff. However there is an option to manually adjust a guest’s time remaining, delete a guest from the system, and manually add a guest. - Page 15 received signal strength of the client is roughly equal the signal that the client is receiving from the system. In most cases, signals greater than 12 to 15 should result in a good connection. These signals are 5 minute averages, and it is normal for these to fluctuate. For easy identification, you can change the label name for a user in the system.
- Page 16 When a user begins to approach their hourly limit that user will be reduced to a slower speed calculated to prevent them from exceeding the hourly limit you have set in the Client Usage Policy. To set the Client Usage Policy select the Administration on the top menu and then select the Client Usage Policy on the drop down menu.
- Page 17 Tips for Uploading Graphics CheckBox provides the option to upload a graphic for the welcome page and a different graphic that prints out on the tickets. For best results these graphics should not be too large, either in pixels or file size.
- Page 18 CheckBox is a two-way affair. For a successful connection not only does a signal need to get from the CheckBox to the user’s laptop, but they need to get a signal back to the CheckBox. Laptop wireless cards are not all created equal and few have an external antenna.
- Page 19 Using antennas that did not come with your CheckBox system or connecting your CheckBox system to an amplifier or booster will void your warranty and could cause illegal operation.
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Page 20: System Alerts
To set up alerts for your CheckBox; 1. Log in to the CheckBox support servers through your remote site login but do not click on the name of your site to log all the way into your local CheckBox. - Page 21 It is not uncommon for a unit to be late or to miss a check in cycle due to network congestion or high traffic. Setting alerts to Normal will generate an alert if a CheckBox mesh node or a master unit is late or misses two check in cycles. This is the setting most users will want.
- Page 22 Warranty & Site Support All hardware sold by CheckBox is warranted for one year from date of purchase. This warranty includes telephone support for the property management and employees during regular business hours and repair or replacement of failed hardware. After the first year you have the option of extending the original warranty and support for a nominal annual subscription.
- Page 23 Guest support is provided 24/7 by professional support staff at a dedicated support number. Support staff are available to assists guests connecting to the wireless service, configuring their wireless settings and logging on. Support staff have instant, real-time access to systems, can perform diagnostics, and when appropriate restart networks and alert property owners to issues, as well as escalating critical system issues to advanced technical support.
- Page 24 In no event shall CheckBox Systems LLC be responsible for consequential damages due to the failure of this system or any of it’s components. We reserve the right to terminate support in the unlikely event of excessive, or abusive calls.
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