Copying Problems - Samsung SCX-4x24 Series User Manual

CONDITION
Loose toner • Clean the inside of the machine. See page 57.
• Check the paper type and quality. See page 30.
• Remove the toner cartridge and install a new
one. See page 60.
• If the problem persists, the machine may require
repair. Contact a service representative.
Character Voids Character voids are white areas within parts of
characters that should be solid black:
• If you are using transparencies, try another
type of transparency. Because of the
A
composition of transparencies, some character
voids are normal.
• You may be printing on the wrong surface of
the paper. Remove the paper and turn it
around.
• The paper may not meet paper specifications.
See page 30.
Horizontal stripes If horizontally aligned black streaks or smears
appear:
• The toner cartridge may be installed
AaBbCc
improperly. Remove the cartridge and reinsert
AaBbCc
it.
• The toner cartridge may be defective. Remove
AaBbCc
the toner cartridge and install a new one. See
AaBbCc
page 60.
AaBbCc • If the problem persists, the machine may
require repair. Contact a service
representative.
Curl If the printed paper is curled or paper does not feed
into the machine:
• Turn over the stack of paper in the tray. Also try
rotating the paper 180° in the tray.
• Change the printer option and try again. Go to
printer properties, click Paper tab, and set type
to Thin Paper. Refer to the Software section
for details.
• Use the Paper Stacking function. See page
35.
An unknown image Your printer is probably being used at an altitude of
1,000 m (3,281 ft) or above.
repetitively appears
The high altitude may affect the print quality such
on a next few
as loose toner or light imaging. You can set this
sheets or loose
option through Printer Settings Utility or Printer
toner, light print, or
tab in printer driver's properties. See page 26.
contamination
occurs.

Copying problems

CONDITION
Copies are too light Use Darkness to darken or lighten the
background of the copies.
or too dark.
SUGGESTED SOLUTIONS
SUGGESTED SOLUTIONS
CONDITION
Smears, lines, • If defects are on the original, use Darkness
marks, or spots to lighten the background of your copies.
appears on copies. • If no defects are on the original, clean the
scan unit. See page 58.
Copy image is • Ensure that the original is face down on the
skewed. scanner glass or face up in the ADF.
• Check that the copy paper is loaded
correctly.
Blank copies print Ensure that the original is face down on the
scanner glass or face up in the ADF.
out.
Image rubs off the • Replace the paper in the tray with paper
copy easily. from a new package.
• In high humidity areas, do not leave paper
in the machine for extended periods of
time.
Frequent copy paper • Fan the stack of paper, then turn it over in
jams occur. the tray. Replace the paper in the tray with
a fresh supply. Check/adjust the paper
guides, if necessary.
• Ensure that the paper is the proper paper
weight. 80 g/m
recommended.
• Check for copy paper or pieces of copy
paper remaining in the machine after a
paper jam has been cleared.
Toner cartridge • Your originals may contain pictures, solids,
produces fewer or heavy lines. For example, your originals
copies than expected may be forms, newsletters, books, or other
before running out of documents that use more toner.
toner. • The machine may be turned on and off
frequently.
• The scanner lid may be left open while
copies are being made.
SUGGESTED SOLUTIONS
2
(20 lb bond) paper is
Troubleshooting_ 73