Service & Support - XTZ 99.25 LCR Owner's Manual

"DO IT YOURSELF" - SERVICE We apply "do-it-yourself" service on all XTZ products. If you by yourself
IF SOMETHING IS BROKEN
WHERE TO SEND THE
PRODUCT FOR A WARRANTY
REPAIR
SUPPORT
SERVICE & SUPPORT
are able to find out what part of the loudspeaker is defective, you are
fully allowed to unmount that part (which would normally be a driver, a
filter or the amplifier) and send it back to us for exchange.
IMPORTANT!
Always contact your dealer or us before taking the loudspeaker apart.
It can also help you finding the fault.
You can of course always choose to return the whole loudspeaker;
therefore you should save the original package.
If you cause additional defects by yourself when unmount the defective
part, the warranty still applies if it is obvious that the part had a manu-
facturing defect. In other cases however, the warranty does not apply if
you cause other defects on the loudspeaker
For service we refer to your retailer.
For questions regarding service, contact us by email: support@xtz.se
Website: www.xtz.se
Please contact our free of charge support if you need installation advice,
or if any problem occurs during the installation.
Contact us by e-mail support@xtz.se and include your phone number if
you wish verbal help, and we will call you back.
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To aid service, XTZ products
are constructed and pro-
duced using common tech-
nology, so that basically most
people are able to "unscrew"
the loudspeaker using com-
mon tools..
ALWAYS pack the product /
part very carefully. Unfortu-
nately damages during trans-
portation are very common.
If the package is weak, the
transporting company does
not compensate damages.
Always enclose a copy of the
receipt and a description of
the defect.