International Guarantee - Bang & Olufsen Serenata Getting Started

Each Bang & Olufsen product
purchased from an authorised
Bang & Olufsen retailer carries
a guarantee against defects in
workmanship and materials.

International guarantee

The guarantor is the authorised
Bang & Olufsen retailer or
subsequently the national Bang &
Olufsen representative. The
guarantee period is 24 months,
unless otherwise specified in the
country of purchase.
The guarantee covers repair costs
(i.e. spare parts and labour costs)
for the product. The guarantee
also covers accessories. There is a
24-month right of claim on
replaced and repaired parts.
The guarantee applies worldwide.
It will be met by all authorised
Bang & Olufsen retailers.
The guarantee does not cover
damage due to accidents,
including damage by lightning,
water, fire, transport, misuse or
negligence.
Bang & Olufsen is not liable for
any indirect loss or any
consequential loss.
The guarantee does not cover
rental of replacement products
and costs of modifications
required to adapt the product to
different voltage or broadcasting
standards. The replacement of e.g.
batteries is not covered by the
guarantee.
The guarantee is void if the
product is repaired or modified by
anyone other than a person
authorised by Bang & Olufsen, or if
the serial number has been
removed from the product.
If you intend to use your audio/
video product in another country,
we recommend that you obtain
information from your retailer on
voltage and radio and television
standards in the country you
intend to move to. The retailer will
advise you of possible
modifications.
In Japan, North America, South
America, Taiwan and South Korea
it is not possible to have repairs or
modifications made to television
sets or video recorders which have
not been produced specifically for
use in these countries.
For the guarantee to be valid a
document is normally required
stating the following:
– Name of product and type
number
– Serial number
– Date of purchase/delivery
– Guarantee period
– Stamp and signature of
authorised Bang & Olufsen
retailer.
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