Troubleshooting - PowerLogix PowerForce G4 ‘57 Installation Instructions Manual

Startup the Mac
You should hear the normal startup chime when the PowerMac boots up.
If the startup tone does not sound, power down the Mac and make sure the processor card is plugged in and
making full contact. Note: Failure to power down before re-seating the card can damage the processor or
computer and will void the warranty.

Troubleshooting

If the machine doesn't boot (no video and/or no startup tone:)
• Make sure the Apple firmware is the latest version.
• Make sure you have installed the 7447/7457 patches. If the Firmware Update was not performed, the Mac
will not boot.
• Make sure the Mac OS version is 9.2.x (or higher) with the NVRAM OS 9 compatibility enabled. If the NVRAM
OS 9 was not set up, the Mac will not boot.
• Make sure the correct version of Mac OS X version is installed (see page 3.)
• Make sure processor card is plugged in properly.
• Press the Reset switch on the motherboard and try starting up again.(Labled 'S1' on the motherboard which
should be in the corner behind the PCI slots on most motherboards.) You will have to reset the date and time
and AppleTalk settings (ethernet or printer port) on your computer after pressing this button.
• Reset the PRAM by holding Command-Option-P-R during boot until you hear the chime repeat several
times. You will have to reset the date and time and AppleTalk settings (ethernet or printer port) on your
computer after resetting the PRAM.
Note: Pressing the Reset switch or resetting PRAM will also render the machine unable to boot into OS 9.2.2,
you will have to use the Firmware Update CD to reset Mac OS 9 compatibility.
If after following the previous suggestions you still encounter problems with the PowerForce upgrade,
contact Technical Support at:
plxsupport@powerlogix.com
There are also Frequently Asked Questions (FAQ) available on the PowerLogix website. These questions cover
most questions asked of our Technical Support staff.
Be sure to register your PowerLogix product. This will enable us to inform you of all
product updates. You can use the easy online form on our website:
http://powerlogix.com/support/registration/
PowerLogix PowerForce 7447/7457 Installation Manual Page #11