Turtle Beach EAR FORCE STEALTH 420X User Manual page 16

Troubleshooting Tips
Voice Chat Issues
Possible cause
Incorrect console setup
Mic muted
Mic disconnected
Incorrect NAT Type
Party Chat Issues?
If your issue is not resolved by these steps, please visit turtlebeach.com/support
Solution
Confirm that your headset is assigned to the Xbox Live
Account that you are choosing. Go to Settings > Devices
and Accessories to confirm this.
Press the Mic Button on the Headset to toggle the Mic Mute.
Note: Mic Monitor is always ON even when the mic is muted.
Confirm that the Removable Mic Boom is firmly inserted into
the Headset. The Mic should be inserted into the "D" Slot on
the bottom of the earcup NOT the Mobile Connection jack.
Make sure your NAT Type is configured correctly. http://
support.xbox.com/en-US/xbox-one/networking/nat-error-
solution
Try chatting over Game Chat/Skype or recording a voice
message. If these function normally party chat (or your NAT
Type see above) could be the issue.
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