Sign In
Upload
Manuals
Brands
Symantec Manuals
Storage
netbackup 5030
Symantec netbackup 5030 Manuals
Manuals and User Guides for Symantec netbackup 5030. We have
2
Symantec netbackup 5030 manuals available for free PDF download: Troubleshooting Manual
Symantec netbackup 5030 Troubleshooting Manual (201 pages)
Brand:
Symantec
| Category:
Storage
| Size: 4.07 MB
Table of Contents
Legal Notice
2
Technical Support
4
Customer Service
5
Table of Contents
7
Chapter 1 About Using the Troubleshooting Guide
11
About this Guide
11
About the Intended Audience
12
About Contacting Symantec Technical Support
12
About Troubleshooting the Netbackup Appliance
13
Best Practices
17
About Best Practices
17
Chapter 2 Best Practices
17
Locating the Netbackup Appliance Serial Number
19
Locating Hardware Serial Numbers
20
About Fibre Channel HBA Card Configuration Verification
22
About Notification Settings
23
About the IPMI Sub-System
24
About Password Management and Recovery
25
About Ipv4-Ipv6-Based Network Support
26
About Enabling BMR Options
27
Appliances
27
Interpretation of some of the Fields of Vxprint Output from Netbackup Appliances
28
About Deleting LDAP or Active Directory Users
29
Chapter 3 About Software Troubleshooting Tools
30
Tools for Troubleshooting the Netbackup Appliance
30
Troubleshooting and Tuning Appliance from the Appliance Diagnostics Center
31
About Netbackup Support Utilities
36
Netbackup Domain Network Analyzer (NBDNA)
36
Netbackup Support Utility (Nbsu)
38
About Changing Vxat Properties
38
Chapter 4 About the Symantec Storage Shelf
39
Understanding the Symantec Storage Shelf
39
Symantec Storage Shelf Specifications
40
Physical Dimensions
40
Power Specifications
40
Environmental Specifications
41
About the Storage Shelf Front Panel
41
About the Storage Shelf Rear Panel
44
Chapter 5 Working with Log Files
48
About Working with Log Files
48
About Using the Collect Log Files Wizard
51
Viewing Log Files Using the Support Command
51
Locating Netbackup Appliance Log Files Using the Browse Command
53
Gathering Device Logs with the Datacollect Command
54
Gathering Information for Netbackup-Java Applications
56
Enabling and Disabling Vxms Logging
57
Chapter 6 Troubleshooting the Netbackup Appliance Setup and Configuration Issues
59
Troubleshooting the Appliance Setup and Configuration Issues
59
About Troubleshooting Appliance Installation and Upgrade Problems
60
Troubleshooting Appliance Configuration Problems
61
Resolving a Boot Order Change Problem
62
About a Login Error Message that Does Not Go Away
66
Failure to Complete Role Configuration When Netbackup Appliance Directory Is down
67
Chapter 7 Troubleshooting Generic Issues
70
Troubleshooting Generic Issues
71
Troubleshooting Target Mode Port from the Client
72
About Fibre Transport Media Server Verification
76
Troubleshooting Failure to Connect to a Media Server and Create Storage Unit
76
Troubleshooting Possible Issues to Enable or Disable the SAN Client Fibre Transport
77
Troubleshooting Self-Test Errors
77
About Troubleshooting a Corrupt Storage Partition
78
About Troubleshooting Factoryreset Problems
80
Discard RAID Preserved Cache after Performing a Factory Reset
81
Crash Analysis in Case of Kernel Coredump
81
Troubleshooting Ipv6 Network Problems
82
Reinstallation of the Netbackup Appliance Software on a 5220 Can Fail
84
Netbackup Deduplication Disk Pool or Disk Volume Intermittently Goes to a down State
84
Failed to Perform the Appliance Factory Reset Operation on a Media Server
85
Failed to Boot Netbackup 5220 Appliance Due to the Missing Embedded RAID Controller Information
86
Resolving an Fsck Test Failure
87
Chapter 8 Troubleshooting Hardware Issues
91
Starting an Appliance that Does Not Turn on
91
Troubleshooting an Amber Drive Status LED on the Appliance
93
Troubleshooting a System Drive that the Management Software Does Not Identify
94
Troubleshooting Appliance Power Supply Problems
95
Troubleshooting System-Induced Shutdown
96
Troubleshooting System Status LED Issues
98
Chapter 9 Removing and Replacing Appliance Hardware Components
100
Overview
100
Removing and Replacing the Bezel
101
Removing and Replacing Netbackup 5230 Disk Drives
101
Removing and Installing a Netbackup 5030 or Netbackup 5230 Power Supply
104
Removing and Replacing Netbackup 5220 Appliance Storage Drives
107
Removing and Replacing a Netbackup 5220 Appliance Power Supply
108
Chapter 10 Removing and Replacing Symantec Storage Shelf Hardware
109
About Customer-Replaceable Hardware in the Symantec Storage Shelf
109
Removing and Replacing Disk Drives
110
Removing and Replacing a Storage Shelf Power Supply
111
Removing and Replacing an I/O Module
112
Disaster Recovery
114
About Disaster Recovery
114
Chapter 11 Disaster Recovery
114
Disaster Recovery Best Practices
115
Disaster Recovery Scenarios
115
Appliance Sustained Power Interruption
116
Appliance Hardware Failure
119
Appliance Storage Disk Failure
122
Complete Loss of Appliance with Recoverable Operating System Drives and Attached Storage Disks
122
Complete Loss of Appliance with Recoverable Attached Storage Disks
124
Complete Loss of Appliance and Attached Storage Disks
153
Netbackup Appliance Software Corruption
154
Netbackup Appliance Database Corruption
155
Netbackup Appliance Catalog Corruption
158
Netbackup Appliance Operating System Corruption
164
Chapter 12 Netbackup Appliance Error Messages
167
About Netbackup Appliance Error Messages
167
Error Messages Displayed During Initial Configuration
168
Error Messages Displayed on the Netbackup Appliance Web Console
169
Error Messages Displayed on the Netbackup Appliance Shell Menu
189
Netbackup Status Codes Applicable for Netbackup Appliance
196
Index
198
Advertisement
Symantec netbackup 5030 Troubleshooting Manual (69 pages)
Brand:
Symantec
| Category:
Storage
| Size: 1.64 MB
Table of Contents
Legal Notice
2
Technical Support
4
Customer Service
5
Table of Contents
7
Chapter 1 Introduction
9
Introduction
9
Hardware Documents
9
Software Documents
10
Chapter 2 Quick Reference
13
Replacing Customer Replaceable Symantec Storage Shelf Components
14
Quick Reference
13
About These Quick References
13
Replacing Customer Replaceable Appliance Components
13
Chapter 3 Understanding the Netbackup Appliance
15
Netbackup 5030 Appliance Specifications
15
Physical Dimensions
16
Environmental
16
General Specifications
17
About the Appliance Bezel
17
About the Appliance Front Panel
17
About Netbackup 5030 Drive Slots
18
About Drive Slot Leds
18
About the Hardware Control Panel
19
About the Netbackup 5030 Appliance Rear Panel
20
About the Cables
22
About Rack Mounting
22
About the Hot-Swappable Customer-Replaceable Units (Crus)
23
Chapter 4 Understanding the Symantec Storage Shelf
25
About the Symantec Storage Shelf
25
Storage Shelf Specifications
26
About the Storage Shelf Front Panel
26
Not Used
28
About the Storage Shelf Rear Panel
29
Chapter 5 Understanding the LED Status Indicators
33
About the Appliance Control Panel
33
Label Description
34
NIC3 Activity LED
34
NIC1 Activity LED
34
NIC2 Activity LED
34
About the Leds on the Appliance Disk Drives
36
About the LED on the Appliance Power Supply
37
About the Leds for the Appliance 1Gb Connectors
38
About the Leds on the Appliance FC HBA
39
About the Appliance RAID SAS Card
40
About the Leds on the Symantec Storage Shelf
40
About the Symantec Storage Shelf I/O Module Leds
42
About the Symantec Storage Shelf Power Supply LED
43
Chapter 6 Troubleshooting Scenarios
45
About Troubleshooting Netbackup Appliance Hardware
45
Starting an Appliance that Does Not Turn on
46
Troubleshooting an Amber Drive Status LED on the Appliance
47
Troubleshooting a System Drive that the Management Software Does Not Identify
48
Troubleshooting Appliance Power Supply Problems
49
Troubleshooting System-Induced Shutdown
51
Troubleshooting System Status LED Issues
53
Troubleshooting the System Status LED Faults
55
Chapter 7 Removing and Replacing Appliance Hardware
57
Removing and Replacing the Chassis Bezel
57
Removing and Replacing Hot-Swappable Hard Disk Drives in Appliances
58
Removing and Replacing the Power Supplies
60
Chapter 8 Replacing Symantec Storage Shelf Hardware
63
About Symantec Storage Shelf Replaceable Hardware
63
Removing and Replacing Disk Drives
64
Replacing a Power Supply
64
Replacing an I/O Module
65
Index
67
Advertisement
Related Products
Symantec NetBackup 5230
Symantec NetBackup 52 series
Symantec NetBackup 5220
Symantec NetBackup
Symantec Veritas CommandCentral 5.1
Symantec 5000 Series
Symantec Security 5600 Series, Security 5400 Series,Clientless VPN 4400 Series
Symantec NetBackup 5330
Symantec Veritas Cluster Server 5.0 Update 3
Symantec NetBackup 5200 Series
Symantec Categories
Software
Network Hardware
Gateway
Storage
Firewall
More Symantec Manuals
Login
Sign In
OR
Sign in with Facebook
Sign in with Google
Upload manual
Upload from disk
Upload from URL