Whirlpool WTW4715EW Use And Care Manual page 13

Troubleshooting
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help -
If you experience
Washer not performing as expected (cont.)
Not cleaning or
removing stains (cont.).
Incorrect dispenser
operation.
Fabric damage.
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
Possible Causes
Washer not loaded as recommended. Washer is less efficient at cleaning when load is tightly packed.
Adding detergent on top of load.
Not using HE detergent or using too
much HE detergent.
Not using correct cycle for fabric
type.
Not using dispensers.
Not washing like colors together.
Clogged dispenser.
Sharp items were in pockets during
wash cycle.
Strings and straps could have tangled. Tie all strings and straps before starting wash load.
Items may have been damaged
before washing.
Fabric damage can occur if load is
tightly packed.
Liquid chlorine bleach may have
been added incorrectly.
Garment care instructions may not
have been followed.
Load garments in loose heaps evenly around the basket wall.
Load with dry items only.
Add only 1 or 2 additional garments after washer has started.
Add detergent, Oxi products, and color-safe bleach to the
bottom of the basket before adding the load items.
The suds from regular detergent can keep washer from operating
correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow manufacturer's directions
based on load size and soil level.
Use a higher soil-level-cycle option and warmer wash
temperature to improve cleaning.
Use Heavy Duty cycle for tough cleaning. See the "Cycle Guide"
to match your load with the best cycle.
Use dispensers to avoid chlorine bleach and fabric-softener
staining.
Load dispensers before starting a cycle.
Do not add products directly onto load.
Wash like colors together and remove promptly after the cycle
is complete to avoid dye transfer.
Use only liquid chlorine bleach in the bleach dispenser. Use only
fabric softener in the fabric softener dispenser.
Empty pockets, zip zippers, and snap or hook fasteners before
washing to avoid snags and tears.
Mend rips and broken threads in seams before washing.
Load garments in loose heaps evenly around the basket wall.
Load with dry items only.
Use cycle designed for the fabrics being washed.
Use Bulky Items/Sheets or Deep Water Wash cycle for higher
water fill. See "What's New under the Lid" and "Cycle Guide" to
match your load with the best cycle.
Add only 1 or 2 additional garments after washer has started.
Do not pour liquid chlorine bleach directly onto load. Wipe up
bleach spills.
Undiluted bleach will damage fabrics. Do not use more than
recommended by manufacturer.
Do not place load items on top of bleach dispenser when
loading and unloading washer.
Always read and follow garment manufacturer's care-label
instructions. See the "Cycle Guide" to match your load with
the best cycle.
Solution
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