Component Level Troubleshooting; Returning Units For Repair; Module Return; Replacement Parts - Lexicon Prime Time 93 Owner's Manual

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5.7 COMPONENT LEVEL TROUBLESHOOTING
t~e
recognize that for many
lv1.93
owners lack of test equipment or familiarity
with digital techniques will prevent them from being able to efficiently trouble-
shoot to the component level. For these individuals Lexicon provides a module
exchange program and fast turn around factory service.
For owners and service centers who plan to perform component level repair of
the
M.93,
the PRIME TIME MODEL
93
SERVICE MANUAL, Lexicon DOC. NO. 070-1227
is available at a nominal charge.
5.8 RETURNING UNITS FOR REPAIR
If it becomes necessary to return a module, or machine for service, bear in
mind that Lexicon assumes no responsibility for units in shipment from custo-
mer to factory, whether in or out of warranty. It is important, therefore,
that shipments be well packed, properly insured, and consigned to a reliable
agent, such as UPS or Federal Air Express. Be sure to include (in the carton)
a note explaining the nature of the problem, referencing any conversation with
Lexicon personnel, detailing the preferred shipping method, and indicating a
date when the unit is needed again. It is also important to provide us with
the name and telephone number of a person we may contact should any questions
arise.
5.9 MODULE RETURN
In the event that a defective module is clearly identified, Lexicon can usually
provide a repair/exchange module in advance of receipt of the defective module.
For warranty repairs, Lexicon will ship prepaid by UPS, UPS Blue Label, or
US Air Mail. If faster turn-around is needed, Lexicon can ship by Federal Air
Express or other expedited air service, usually resulting in 24 hour delivery
if the customer is near a major airport. In the case of an expedited shipment,
however, the customer is expected to pay shipping.
5.10 REPLACEMENT PARTS
Replacement parts and service manual may be ordered from