Siemens OpenStage15 Operating Manual
  1. Manuals
  2. Brands
  3. Siemens Manuals
  4. Telephone
  5. OpenStage15
  6. Operating manual

Siemens OpenStage15 Operating Manual

Openscape voice
Hide thumbs Also See for OpenStage15:
Table of Contents

Advertisement

Quick Links

Download this manual See also: User Manual
Documentation
OpenScape Voice
OpenStage15
Operating Manual
Communication for the open minded
Siemens Enterprise Communications
www.siemens.com/open
V1 R3.x
V1 R4.x

Advertisement

Table of Contents
loading

Related Manuals for Siemens OpenStage15

Summary of Contents for Siemens OpenStage15

  • Page 1 Documentation OpenScape Voice OpenStage15 Operating Manual Communication for the open minded V1 R3.x V1 R4.x Siemens Enterprise Communications www.siemens.com/open...

  • Page 2: Important Information

    Never open the telephone or a key module. Should you encounter any problems, contact the responsible ser- vice personnel. Use only original Siemens accessories. The use of oth- er accessories may be hazardous and will render the warranty, extended manufacturer’s liability and the CE marking invalid.

  • Page 3: Location Of The Telephone

    Do not operate the telephone in damp environments such as bath- rooms. Product support on the Internet Information and support for our products can be found on the Internet: http://siemens-enterprise.com/. To view and print PDF documents you require the free software Acrobat Reader: http://www.adobe.com“ .

  • Page 4: Table Of Contents

    Contents Contents Important information ......2 Trademarks ..........2 Location of the telephone .
  • Page 5 Contents Basic functions ......30 Secure voice transmission........30 Answering a call .
  • Page 6 Contents Enhanced phone functions.....62 Incoming calls ..........62 Deflecting a call .
  • Page 7 Contents Settings for MultiLine (keyset) ......101 Setting the time for a delayed ringer ..... . . 101 Line preview .
  • Page 8 Contents Hunt group functions........124 Making a line busy .
  • Page 9 Contents Fixing problems ......153 Caring for your telephone ........153 Troubleshooting.

  • Page 10: General Information

    • Your communications platform does not feature this function. Please contact your Siemens sales partner for information on how to upgrade. This user guide is intended to help you familiarize yourself with OpenStage and all of its functions. It contains important information on the safe and proper operation of your OpenStage phone.

  • Page 11: Service

    General information Service The Siemens service department can only help you if you experi- ence problems or defects with the phone. Should you have any questions regarding operation, your specialist retailer or network administrator will gladly help you. For queries regarding connection of the telephone, please contact your network provider.

  • Page 12: Single-Line Telephone/Multi-Line Telephone

    General information Single-line telephone/multi-line telephone Your OpenStage 15 is a "multi-line telephone". This means that multiple lines can be configured, which is not the case with single-line phones. Each line is assigned an individual phone number which you can use to make and receive calls.

  • Page 13: Getting To Know Your Openstage Phone

    Getting to know your OpenStage phone Getting to know your OpenStage phone The following sections describe the most frequently used operating ele- ments and the displays on your OpenStage phone. The user interface of your OpenStage 15 You can make and receive calls as normal using the handset. The display provides intuitive support for telephone operation (two lines with up to 33 characters each).

  • Page 14: Ports On The Underside Of The Phone

    Getting to know your OpenStage phone Ports on the underside of the phone Power supply unit (if necessary) Network switch Local cable type Handset ey module Properties of your OpenStage 15 Display type LCD display, 24 x 2 characters Full-duplex speakerphone function 10/100 Mbps Ethernet switch page 15 Wall mounting...

  • Page 15: Using Network Ports More Efficiently

    Getting to know your OpenStage phone Using network ports more efficiently OpenStage 15 has a built-in 10/100 Mbps Ethernet switch. This means that you can connect a PC to the LAN directly via the phone. The telephone-PC connection option must first be activated on the telephone by service per- sonnel.

  • Page 16: Openstage Key Module 15

    Getting to know your OpenStage phone OpenStage Key Module 15 The OpenStage Key Module 15 is a key module attached to the side of the phone that provides an additional 18 illuminated, programmable sensor keys. Like keys on the phone, these keys can be programmed and used accord- ing to your needs page 18.

  • Page 17: Keys

    Getting to know your OpenStage phone Keys Audio keys Function when key is pressed Set the volume lower page 139. Turn loudspeaker on/off (with red LED key) page 35. Set the volume higher page 139. Mailbox key and menu key Function when key is pressed Open the menu for voicemail or missed calls (with red LED key).

  • Page 18: Programmable Function Keys

    Getting to know your OpenStage phone Programmable function keys Your OpenStage 15 has eight illuminated keys to which you can assign functions or numbers. Increase the number of programmable function keys by connecting a OpenStage Key Module 15 page 16. Peter Fox Destinations? Depending on how they are programmed, you can use the keys as:...

  • Page 19: Trunk Keys (On Multi-Line Phones Only)

    Getting to know your OpenStage phone Trunk keys (on multi-line phones only) The programmable keys on multi-line phones function as line keys. Each key that is assigned the function "line" is handled as a line. This means up to seven lines can be configured. A distinction is drawn here between primary, secondary and phantom lines.
  • Page 20 Getting to know your OpenStage phone You can see the status of the line from the LED: LED display Explanation Not lit The phone is in idle mode. • Incoming call on the line ( page 87) Flashing • "Hold reminder" is activated ( page 65) •...

  • Page 21: Keypad

    Getting to know your OpenStage phone Keypad You can only use the digits 1 to 9 and 0 as well as the * and # characters when dialing a number. To delete digits, select "Back" with the navigation keys and confirm with =. In situations where text input is possible, for example, when entering the user password, you can also use the dial keys to enter text in addition to the digits and special characters mentioned.
  • Page 22 Getting to know your OpenStage phone Multi-function keys Key Function during text input Function when held down Write special characters. Deactivate the ring tone. Switch between upper and Activate the telephone lock. lower case. Alphabetic labeling of dial keys is also useful when entering vanity num- bers (letters associated with the phone number’s digits as indicated on the telephone spell a name, e.g.

  • Page 23: Display

    Getting to know your OpenStage phone Display Your OpenStage 15 comes with a black-and-white LCD display. Adjust the contrast to suit your needs ( page 133). Idle mode If there are no calls taking place or settings being made, your OpenStage 15 is in idle mode.

  • Page 24: Context-Dependent Displays

    Getting to know your OpenStage phone Context-dependent displays Depending on the situation at hand, the display on your OpenStage phone displays different content, to which you can respond intuitively. Information on actual events The following icons appear centered on the display when your phone is idle and signal current properties or events.
  • Page 25 Getting to know your OpenStage phone Idle display context menu You receive the following functions (if activated) by pressing navigation keys = or : . The current funtion is displayed in the second display line. The other functions are hidden and can be selected using navigation keys : or <: First entry (selected when you call Redial {1} 1234...

  • Page 26: Records

    Getting to know your OpenStage phone Records Entries in the call list and messages in your mailbox system (if configured) are known as records. The LED on the page 17 key lights up to signal new missed calls. Press the key and use the navigation keys to select the required sub- menu.

  • Page 27: Program/Service Menu

    Getting to know your OpenStage phone Once you have selected an entry, the following functions are available for selection using the $ key: • Dial page 86 • Details page 86 Call attempts with date and time (up to ten can be saved) •...
  • Page 28 Getting to know your OpenStage phone Network information Information about the IP address or name which was assigned to the pho- ne in the network and therefore the HTML address of the web interface. View information on the phone page 147 Contact your service personnel or refer to the OpenStage Adminis- tration Manual for more on the network information values listed here.

  • Page 29: Administration

    Getting to know your OpenStage phone Administration You can access the administration area via the "Admin" function and by en- tering the administration password. Refer to the administration manual supplied with your phone for more de- tailed information on this topic. Control and monitoring function A control or monitoring function can be activated on your phone for service purposes by remote maintenance.

  • Page 30: Basic Functions

    Basic functions Step by step Basic functions Please read carefully the introductory chapter "Getting to know your OpenStage phone" page 13 before performing any of the steps described here on your phone. Secure voice transmission Prerequisite: The secure voice communication option must be activated by your service personnel.

  • Page 31: Answering A Call Via The Handset

    Basic functions Step by step Answering a call via the handset The phone is ringing. The caller is displayed. Lift the handset. if nec. Set the call volume. Answering a call via the loudspeaker (speakerphone mode) The phone is ringing. The caller is displayed. Accept? Confirm the option shown.

  • Page 32: Directed Pickup

    Basic functions Step by step Directed pickup You can pick up a call signaled at an absent coworker’s phone. If a colleague has placed a call on hold on their multi-line phone you can also pick up this call. Picking up call Prerequisite: You know the coworker’s internal phone number and the function is configured for you in OpenScape Voice.

  • Page 33: Picking Up The Held Call

    Basic functions Step by step Picking up the held call: Prerequisite: Your colleague has placed a call on hold on their multi-line phone page 91. You know the co- worker’s internal phone number and the function is con- figured for you in OpenScape Voice. Directed pickup? Select and confirm the option shown in the idle phone’s context menu.

  • Page 34: Switching From Handset To Speakerphone Mode

    Basic functions Step by step Switching from handset to speaker- phone mode Make note of the two different processes and ac- tivate, if necessary, your preferred setting page 142. Prerequisite: You are conducting a call via the handset and the microphone and loudspeaker functions have been activated by service personnel.

  • Page 35: Switching From Speakerphone Mode To The Handset

    Basic functions Step by step Switching from speakerphone mode to the handset Prerequisite: You are conducting a call in speaker- phone mode. Lift the handset. The key goes out. Open listening You can let other people in the room join in on the call. Let the other party know that you have turned on the loudspeaker.

  • Page 36: Activating/Deactivating The Microphone

    Basic functions Step by step Activating/deactivating the micro- phone To prevent the other party from listening in while you consult with someone in your office, you can temporari- ly switch off the handset microphone or the handsfree microphone. Prerequisite: You are conducting a call. The "Mute" key is configured.

  • Page 37: Group Call

    Basic functions Step by step Group call Your service personnel can incorporate multiple tele- phones in a call pickup group. If your telephone belongs to a pickup group, you can also accept calls intended for other members of the group. A group call is displayed on the phone.
  • Page 38 Basic functions Step by step Further service personnel settings for group calls: • The group call can be picked up both by lifting the handset and via the "Pickup call" menu option. • The group call be picked up via the "Pickup call" menu option but not by just lifting the handset.

  • Page 39: Making Calls

    Basic functions Step by step Making calls If you selected the option "Busy When Dialing" page 80, you will not be interrupted by an in- coming call. In this case, the caller hears the busy signal. Off-hook dialing Lift the handset. Enter the station number.

  • Page 40: On-Hook Dialing

    Basic functions Step by step On-hook dialing The connection is set up with on-hook dialing via the loudspeaker (speakerphone mode). Press the key shown. Enter the station number. If nec. Correct input using the navigation keys page 17. Press or wait until the dial delay expires (see page 78).

  • Page 41: Immediate Dialing

    Basic functions Step by step Immediate dialing Immediate dialing should only be activated if service personnel has configured and approved a dial plan. The default setting Immediate dialing is deactivated. For this reason after entering the number you must either confirm the "Dial"...

  • Page 42: Dialing Using The Hot Or Warm Line Function

    Basic functions Step by step Dialing using the hot or warm line function Your service personnel can configure a hot or warm line for your phone. If you lift the handset of the phone or press the loud- speaker key •...

  • Page 43: Redial

    Basic functions Step by step Redial Redialing from the call list Only calls to the primary line are received on multi-line phones ( page 12). Press the key. The "Records" menu opens. Calls Select and confirm (see also page 26). Dialed Select and confirm the option shown.

  • Page 44: Consulting A Second Party

    Basic functions Step by step Consulting a second party You can call a second party while a call is in progress. The connection to the first party is on hold. Prerequisite: You are conducting a call. Consult? Confirm the option shown. Enter and confirm the second party’s phone number.

  • Page 45: Connecting Parties

    Basic functions Step by step Connecting parties You can connect the first party with the party you con- sulted, clearing down your connection to both parties in the process. Prerequisite: You are conducting a consultation call page 44 and call joining is allowed page 45.

  • Page 46: Call Forwarding

    Basic functions Step by step Call forwarding You can forward calls for your phone to another phone. Prerequisite: The call forwarding function is pro- grammed ( page 47). Three forwarding conditions can be programmed in the forwarding menu: • All Calls •...

  • Page 47: Programming Call Forwarding

    Basic functions Step by step Programming call forwarding Saving destination phone numbers for call forward- You can save up to five destination phone numbers for call forwarding. These destination phone numbers can then be assigned different forwarding types. You can then enable one of the forwarding types ( page 51).
  • Page 48 Basic functions Step by step Define additional destination phone numbers for desti- nation 2 to 5, as necessary. Options = Save & exit Select and confirm the option shown. Assigning a destination phone number to a call for- warding instruction z You can also configure this setting via the Web interface page 149.
  • Page 49 Basic functions Step by step Defining the ring duration before call forwarding on no reply You can define how often the phone should ring before the "No reply" form of call forwarding activates. This setting is only available if the "Server fea- tures"...
  • Page 50 Basic functions Step by step Setting alerts Use the Call forward alerts menu to enable and disable visual and audible alerts for call forwarding (not possible with the Forwarding key). z You can also configure this setting via the Web interface page 149.

  • Page 51: Activating/Deactivating Call Forwarding

    Basic functions Step by step Activating/deactivating call forwarding z You can also configure this setting via the Web interface page 149. Press the key shown. User Select and confirm the option shown. if nec. Enter and confirm the user password. Configuration Select and confirm the option shown.

  • Page 52: Call Forwarding Chain

    Basic functions Step by step Call forwarding chain Sometimes calls to a station are forwarded to another station which also has call forwarding or DND activated. This can create a call forwarding chain consisting of sev- eral telephones where the last member of the chain is your phone.

  • Page 53: Callback

    Basic functions Step by step Callback You can request a callback if the station called is busy or if nobody answers. You receive a callback when the other party’s line be- comes free. This option must be activated by your service personnel.

  • Page 54: Permitting Callback On Busy/No Reply

    Basic functions Step by step The callback request is deleted. The caller hears the busy signal. The caller’s phone number is added to the missed calls list. Forwarding a callback Deflect Select and confirm the option shown. Enter and confirm the phone number. Permitting callback on busy/no reply z You can also configure this setting via the Web interface page 149.

  • Page 55: Calling Back Missed Calls

    Basic functions Step by step Calling back missed calls Calls received while you are absent are indicated by a message on the idle display ( page 23). The function key also lights up. Missed calls are logged in the missed calls list. This list provides information on the missed call and lets you call back the number directly (call lists page 26).

  • Page 56: Programmable Keys

    Programmable keys Step by step Programmable keys The phone features a range of functions that can, if re- quired, be stored on programmable keys. The phone comes with eight programmable sensor keys, all of which can be programmed on two separate levels.

  • Page 57: Programming A Key

    Programmable keys Step by step Programming a key Press the programmable key you want to program until the input field opens. The key illuminates continously z You can also configure this setting via the Web interface page 149. or You can also program keys via the user menu. Press the key shown.

  • Page 58: Programming Enhanced Functions

    Programmable keys Step by step Programming enhanced functions Repertory dial Press the key you want to program until the input field opens. The key illuminates continously z You can also configure this setting via the Web interface page 149. Normal = Select and confirm the option shown to program the first level for instance.

  • Page 59: Feature Toggle

    Programmable keys Step by step Feature toggle Only available for Hunt group functions ( page 124). Press the sensor key you want to program until the field opens. The programmable sensor key lights up. z You can also configure this setting via the Web interface page 149.

  • Page 60: Immediate Ring

    Programmable keys Step by step Immediate ring This function allows you to switch the preset delay page 101) on and off for all line keys. Activate/deactivate call waiting You can press a key to activate or deactivate call waiting functionality, even during a call. This requires that call waiting is permitted in principle ( page 70) and that the key has been configured(...

  • Page 61: Resetting Programmable Keys

    Programmable keys Step by step Resetting programmable keys Here you can reset keys you configured back to factory settings (see also page 148). Press the key shown. User Confirm the option shown. if nec. Enter and confirm the user password. Reset Select and confirm the option shown to switch to the Reset user data menu.

  • Page 62: Enhanced Phone Functions

    Enhanced phone functions Step by step Enhanced phone functions Incoming calls Deflecting a call Using call deflection Prerequisite: An incoming call is displayed or signaled. Deflect Select and confirm the option shown. 089008844 If a destination phone number is stored ( page 62), you can select and confirm it.

  • Page 63: Rejecting A Call

    Enhanced phone functions Step by step Default destination = Select and confirm the option shown. Enter and confirm the phone number to which the sta- tion should be deflected. Entering a destination phone number is not man- datory when call deflection is active. If you want to deflect an incoming call, you are prompted to enter a destination phone number if there is none stored.

  • Page 64: Placing A Call On Hold

    Enhanced phone functions Step by step Placing a call on hold You can use this function to place an ongoing call on hold, for instance, to prevent the other party overhear- ing a conversation with a colleague in the same room. The "Hold"...
  • Page 65 Enhanced phone functions Step by step The held call is signaled as an incoming call after a specified period of time. Activating/deactivating the hold reminder tone z You can also configure this setting via the Web interface page 149. Press the key shown. User Select and confirm the option shown.
  • Page 66 Enhanced phone functions Step by step Connected calls? Select and confirm the option shown. Hold rem. delay=3 Select and confirm the option shown. Enter a value between 1 and 99 in the input mask and confirm. Options = Save & exit Select and confirm the option shown.

  • Page 67: Call Waiting (Second Call)

    Enhanced phone functions Step by step Call waiting (second call) You can accept a second incoming call in the course of an ongoing call. The caller hears the on-hook signal while you hear a call-waiting signal tone. A bell appears on the display and next to it the phone number of the caller is shown.
  • Page 68 Enhanced phone functions Step by step Disconnect & return Select and confirm the option shown. The call with the second party is disconnected and the connection to the first party is retrieved. Ignoring second call Prerequisite: You are conducting a call and call waiting is allowed ( page 70).
  • Page 69 Enhanced phone functions Step by step Deflecting a second call Prerequisite: You are conducting a call and call waiting is allowed ( page 70). Deflect Select and confirm the option shown. If a destination phone number is stored ( page 62), you can select and confirm it.
  • Page 70 Enhanced phone functions Step by step Allowing call waiting If the Call waiting (second call) function is deacti- vated, a caller hears the busy signal if you are al- ready conducting a call. z You can also configure this setting via the Web interface page 149.
  • Page 71 Enhanced phone functions Step by step Toggling associate Set the "Toggle associate" function to Yes if you want to connect to a second or pickup call by hanging up. z You can also configure this setting via the Web interface page 149.

  • Page 72: Transferring A Call

    Enhanced phone functions Step by step Transferring a call You can transfer your current call to another party with or without consultation. Blind transfer Prerequisite: You are conducting a call. The options "Al- low Call Transfer" and "Transfer on Ring" were selected page 73).
  • Page 73 Enhanced phone functions Step by step If the party does not answer: You do not have to wait for the second party to answer before you can transfer the call. Replace the handset or, if speakerphone mode is active, press the lit key to transfer the call.
  • Page 74 Enhanced phone functions Step by step Allowing "Transfer on Ring" If this option is allowed, you can activate call transfer by replacing the handset even before the called party an- swers. z You can also configure this setting via the Web interface page 149.

  • Page 75: Cti Calls

    Enhanced phone functions Step by step CTI calls Beep on auto-answer Speakerphone mode activates automatically on your phone if you use a CTI application (such as Outlook) to dial a number when Auto Answer is active. If Auto An- swer is not active, the phone rings first and you have to press the loudspeaker key or lift the handset to set up the call.
  • Page 76 Enhanced phone functions Step by step Beep on auto-reconnect You can reconnect a held call both via the CTI applica- tion and via the phone. A beep sounds when you toggle between an active call and a held call when the function is active.

  • Page 77: Making Calls

    Enhanced phone functions Step by step Making calls Dialing with the DDS key You can program frequently used phone numbers on programmable keys ( page 56). If you press a direct destination selection key briefly, the associated contact or phone number appears and dialing is initiated. Prerequisite: A direct destination key is programmed page 56.

  • Page 78: Using Autodial Delay

    Enhanced phone functions Step by step Using autodial delay A number is automatically dialed after a set delay start- ing from the entry of the number’s last digit. The auto- dial delay can be used: • when dialing in idle mode •...
  • Page 79 Enhanced phone functions Step by step Settings for autodial delay The setting does not affect automatic emergency number dialing. If you select Autodial delay, you must either confirm the "Dial" option, press the loudspeaker key or wait until the autodial delay expires to set up a call when dialing with the handset on hook.
  • Page 80 Enhanced phone functions Step by step Allowing "Busy When Dialling" If you activate this function, an incoming call received while you are performing dialing is rejected. The caller then hears the busy signal. z You can also configure this setting via the Web interface page 149.

  • Page 81: Conference

    Enhanced phone functions Step by step Conference Local conference This type of conference is also referred to as a three- party conference. It involves up to three participants. Prerequisite: You are conducting a consultation call page 44 or have accepted a second call page 67, and the conference function is active page 82.
  • Page 82 Enhanced phone functions Step by step Ending a local conference Allowing call partners to continue a conference after you exit Prerequisite: The ""Allowing joining in a local confer- ence" " function is activated. Exit Conf? Select and confirm the option shown in the menu. Both call partners remain connected.
  • Page 83 Enhanced phone functions Step by step Allowing joining in a local conference You can use this option to decide whether or not your call partners are allowed to join calls after you exit the conference call. z You can also configure this setting via the Web interface page 149.

  • Page 84: System-Based Conference

    Enhanced phone functions Step by step System-based conference This type of conference is also referred to as a large con- ference. It can include up to ten parties. Prerequisite: You are conducting a consultation call page 44 or you have accepted a second call page 67, and the "System conference"...
  • Page 85 Enhanced phone functions Step by step Leaving a conference Exit Conf? Select and confirm the option shown in the "Confer- ence" context menu. You are disconnected from the conference call and can dial another number, for in- stance. The other call partners remain connected. If using the "System conference"...

  • Page 86: Call Lists

    Enhanced phone functions Step by step Call lists For a detailed description of the different call lists, see page 26. Editing entries Selecting an entry Press the key shown. Calls Select and confirm the option shown. Missed For instance, select and confirm the list of missed calls. The list is sorted chronologically;...

  • Page 87: Making Calls With Multiple Lines

    Making calls with multiple lines Step by step Making calls with multiple lines You can use your OpenStage 15 as a multi-line phone. If you have any questions regarding how to configure your OpenStage phone as a multi-line phone, please contact your service personnel.

  • Page 88: Making Calls

    Making calls with multiple lines Step by step Using the line keys Press the flashing line key. Speakerphone mode. Accept? Confirm the option shown. Speakerphone mode. Making calls You must seize a line before you can make calls on a multi-line telephone.

  • Page 89: Dialing The Last Dialed Number

    Making calls with multiple lines Step by step Dialing the last dialed number Regardless of the line used, the last number dialed on your telephone is displayed for redialing in the selected number’s context menu. Lift the handset or press speakerphone key. Press the required line key ( page 88).

  • Page 90: During Calls

    Making calls with multiple lines Step by step During calls Making and receiving calls on a single line If you only use one line on your multi-line telephone to make calls, and you receive calls on the same line, the phone operates in the same way as a single-line tele- phone: •...

  • Page 91: Putting A Line On Hold

    Making calls with multiple lines Step by step All multi-line users that share the line on which the call is being held ( page 19) can now pick up the held call. To prevent other users from an- swering the held call, you must place the call on "Consultation"...

  • Page 92: Lines With Hot Or Warm Line Function

    Making calls with multiple lines Step by step Lines with hot or warm line function Your service personnel can configure a hot or warm line for the primary and secondary line. The function is activated when on • The Primary line you pick up the phone’s handset or press the line or loudspeaker key •...

  • Page 93: Busy Override

    Making calls with multiple lines Step by step Enter and confirm the destination. Options = Save & exit Select and confirm the option shown. Busy override A station of a line trunk group is on a call. It’s primary line is configured as a secondary line on your phone. This line now has the status "busy."...

  • Page 94: Direct Station Selection Keys

    Making calls with multiple lines Step by step Direct station selection keys Apart from line keys, service personnel can also config- ure direct station selection (DSS) keys. You can use a DSS key to call an internal station directly, pick up calls for this station or forward calls directly to it.

  • Page 95: Call Pickup

    Making calls with multiple lines Step by step Call pickup You can pick up calls for another DSS station. If a call is waiting on their line, the LED flashes. Indirect pickup Prerequisite: The auto-answer function must be deac- tivated page 75.

  • Page 96: Deflecting A Call To A Dss Station

    Making calls with multiple lines Step by step Deflecting a call to a DSS station Prerequisite: The deflect function must be approved for DSS keys (see page 63). If you receive a call on one of your lines, you can imme- diately deflect it to the DSS station.

  • Page 97: Making Calls In An Executive-Secretary Team

    Making calls with multiple lines Making calls in an executive-secretary team An executive-secretary team is configured by the relevant service person- nel and may include up to four executive and up to two secretary tele- phones. Sample scenarios This example assumes that two executive and two secretary phones are configured.

  • Page 98: Accepting A Call

    Making calls with multiple lines Step by step Accepting a call Incoming calls for the executives should be forwarded immediately to the assigned secretary and answered there. Accepting calls at the secretary phone An incoming call for "Executive 1" rings at the assigned "Secretary 1".

  • Page 99: Connecting A Call

    Making calls with multiple lines Step by step Forward to Secretary 2 An incoming call for "Executive 1" rings at the assigned "Secretary 1". The call is not answered. After a specified period the call is forwarded to "Secretary 2". The line key of the "Secretary 2"...

  • Page 100: Dss Keys Can Be Used

    Making calls with multiple lines Step by step Connecting without consultation Press the DSS "Executive 1" key. "Executive 1" does not answer. Complete transfer Select and confirm the option shown in the pop-up menu. Hang up or press the loudspeaker key. The "Executive 1"...

  • Page 101: Settings For Multiline (Keyset)

    Making calls with multiple lines Step by step Settings for MultiLine (keyset) The details for each keyset line contain supplementary information for the user. The following uneditable fields are displayed: • Address – Displays the phone number for the line •...

  • Page 102: Line Preview

    Making calls with multiple lines Step by step Line preview Activating via the line keys Prerequisite: You are already on a call on one line and a further call rings on the secondary line. Service person- nel have activated line preview. Press the flashing line key.

  • Page 103: Rollover For A Line

    Making calls with multiple lines Step by step Rollover for a line Your service personnel can determine how rollover calls are to be signaled. Only the relevant line key blinks. You hear a special advisory tone via the currently ac- tive microphone and the corresponding line key blinks.

  • Page 104: Privacy/Security

    Privacy/security Step by step Privacy/security Deactivating the ringer You can deactivate your ring tone if you do not want to be disturbed by your phone ringing. Hold down the key in idle mode until the "Ringer off" icon appears on the display. or You can also deactivate the function using the option in the idle menu ( page 23).

  • Page 105: Do Not Disturb

    Privacy/security Step by step Do not disturb If "Do not disturb" is activated, your telephone will not ring. The caller hears the busy signal. The "Do not dis- turb" function is activated/deactivated via the idle menu. page 23 On multi-line telephones ( page 12) you can only activate the "Do not disturb"...

  • Page 106: Allowing "Do Not Disturb

    Privacy/security Step by step Allowing "Do not disturb" z You can also configure this setting via the Web interface page 149. Press the key shown. User Select and confirm the option shown. if nec. Enter and confirm the user password. Configuration Select and confirm the option shown.

  • Page 107: Security

    Privacy/security Step by step Security User password Your User password protects your individual configura- tions, including your language settings. You can also use the User password to lock your telephone page 109. The preset password "000000" corresponds to a blank password. In other words, the phone can- not be locked and the user menu is not pass- word-protected.
  • Page 108 Privacy/security Step by step Deactivating the user password You can deactivate the phone’s password prompt if a password has already been configured. The deactivation of the password prompt does not affect the Web interface page 149, Open- Stage Manager or CTI applications that use a password prompt.

  • Page 109: Locking The Phone

    Privacy/security Step by step Locking the phone You can lock your phone to protect it against unautho- rized access. In this way, no one can make calls or change your user settings unless they know your user password. Predefined numbers from the dial plan can still be dialed when the phone is locked - for more information consult your service personnel.
  • Page 110 Privacy/security Step by step Unlocking the phone Unlock phone? Confirm the option shown. Enter the User password and confirm. The phone is un- locked if the password is correct. Emergency numbers and predefined numbers from the dial plan can be dialed from a locked phone.

  • Page 111: Mobility

    Mobility Step by step Mobility Prerequisite: Your phone is configured to support mo- bility by service personnel. A DLS server is available in the LAN and its address is entered in the phone. Mobility scenarios When you log on to your phone, or any other mobility- enabled phone, the following scenarios are possible: Logging on and off at the same phone •...

  • Page 112: Logging On And Off At The Same Phone

    Mobility Step by step Logging on and off at the same phone Logging on to the phone Prerequisite: No other mobility user is logged on. Logon via a key If one of the program keys is configured for the mobility function.

  • Page 113: Logging Off From The Phone

    Mobility Step by step Logging off from the phone Prerequisite: You are logged on as a mobility user. Press the "Mobility" program key. or Logon via the phone menu. Select from the idle display menu and confirm Mobile logoff? page 23). The logoff procedure starts immediately. or If you need to enter a password, you are given the op- tion of selecting "Cancel".

  • Page 114: Logging On At Different Telephones

    Mobility Step by step Logging on at different telephones An attempted login is rejected if the user is already logged on to another phone and "Logon with forced logoff" is disabled for the mobility user. Logging on with forced logoff at a remote phone If the user is already logged on at another phone and the remote phone is busy, the logon is rejected.

  • Page 115: Logging On With Forced, Delayed Logoff At A Remote - Phone

    Mobility Step by step Logging on with forced, delayed logoff at a remote - phone If the remote phone is busy and your service personnel enabled "Forced logoff during call" with a set timeout, forced logoff does not occur until this timeout expires. Logon via a key Press the "Mobility"...

  • Page 116: Openscape Voice Functions

    OpenScape Voice functions Step by step OpenScape Voice functions The OpenScape Voice supports a number of functions that you can activate and deactivate from your phone. On multi-line telephones, the full scope of OpenScape Voice functions is only available for the primary line.

  • Page 117: Making Anonymous Calls

    OpenScape Voice functions Step by step Making anonymous calls Your service personnel decides whether or not your call- er ID (name and phone number) is displayed on a called party’s station. Anonymous calling is when your data is not transmitted. The settings configured can be deacti- vated, however, for specific calls.

  • Page 118: Activating

    OpenScape Voice functions Step by step Activating If your service personnel activated caller ID transmis- sion for your phone, you can deactivate this setting as follows: Lift the handset. Enter the code (see the table of codes page 132) to suppress the caller ID.

  • Page 119: Temporarily Deactivating Anonymous Calling For The Next Call

    OpenScape Voice functions Step by step Temporarily deactivating anonymous calling for the next call If your service personnel suppressed caller ID transmis- sion for your phone, you can enable this setting for the next call as follows: Lift the handset. Enter the code (see the table of codes page 132).

  • Page 120: Creating A List For Selective Calls

    OpenScape Voice functions Step by step Creating a list for selective calls For call acceptance You can create a list of the phone numbers from which you are willing to accept calls (also known as a selection list). Your service personnel know how long this list may be in the OpenScape Voice used on site in your facility.

  • Page 121: For Call Rejection

    OpenScape Voice functions Step by step For call rejection As for selective call acceptance, you can create a selec- tion list with the phone numbers of parties from whom you are not willing to accept calls. Your service person- nel know how long this list may be in the OpenScape Voice used on site in your facility.

  • Page 122: Anonymous Calls

    OpenScape Voice functions Step by step Anonymous calls Rejecting You can reject all calls from parties that activated a data protection feature (for example, caller ID suppression) to prevent their phone number from being transmitted. In this case, you are not informed that a call was reject- Lift the handset.

  • Page 123: Using Abbreviated Dialing

    OpenScape Voice functions Step by step Using abbreviated dialing Abbreviated dialing gives you access to a central list of frequently dialed phone numbers. You can dial a specific phone number by simply entering a digit string. As these are three-digit numbers, you can store up to 1000 phone numbers.

  • Page 124: Hunt Group Functions

    OpenScape Voice functions Step by step Hunt group functions To ensure optimum handling of specific calls, your tele- phone can be assigned to a pickup group page 37 and/or a hunt group. Your service personnel can incorporate multiple tele- phones in a hunt group. If your telephone is assigned to a hunt group, OpenScape Voice forwards calls for the members of your group in accordance with specific rules defined by your service personnel.

  • Page 125: Marking The Last Line In The Hunt Group Chain

    OpenScape Voice functions Step by step Marking the last line in the hunt group chain Sets the "stop hunt" line in the hunt group chain. The system will stop looking for a free line in the hunt group chain after it reaches this line. Activating Lift the handset.

  • Page 126: Reachability

    OpenScape Voice functions Step by step Reachability You can make either serial calls or simultaneous calls on several sites. The features for this are • Serial call • Parallel call Prerequisite: The service personnel has configured the respective feature for your main number in OpenScape Voice.

  • Page 127: Parallel Call

    OpenScape Voice functions Step by step The caller is informed that the call is being routed to another station. The connection is established with the first phone that accepts the call. If the call is not answered by any phone, it is forwarded to the configured forwarding destination (on no reply) or to a "rejection annountment".
  • Page 128 OpenScape Voice functions Step by step Activating/deactivating parallel call via code You can activate/deactivate the parallel call without ha- ving to change to edit mode. Prerequisite: You have already entered numbers in the parallel call list. Lift the handset. Enter the code to activate or deactivate the parallel call (see code table page 132).

  • Page 129: Parking A Call

    OpenScape Voice functions Step by step Parking a call If you have answered a call for a colleague and cannot forward it to him, you can park the call. Park a call You are conducting the call. Let the other party know, e.g.

  • Page 130: Silent Monitoring

    OpenScape Voice functions Step by step Silent Monitoring If this function has been configured by service person- nel and enabled for the destination phone, you can join an active call of an internal station and listen in un- noticed (muted) or with the knowledge of the target station (active).

  • Page 131: Muted Silent Monitoring

    OpenScape Voice functions Step by step Muted silent monitoring Station A and B are on a call. You want to monitor a call but so that neither station notices. internal station A Your phone internal or external station B • You can hear station A but cannot talk to him becau- se he cannot hear you •...

  • Page 132: Code Table For Openscape Voice Functions

    OpenScape Voice functions Code table for OpenScape Voice functions Ask your service personnel to enter the latest codes in the following table. Print this page as an overview. Function Code Description Making anonymous calls off page 117 Making anonymous calls on page 118 Making anonymous calls temporarily on page 118...

  • Page 133: Individual Phone Configuration

    Individual phone configuration Step by step Individual phone configuration Display Setting contrast The display has multiple contrast levels that you can set according to your light conditions. z You can also configure this setting via the Web interface page 149. Press the key shown.

  • Page 134: Date And Time

    Individual phone configuration Step by step Date and Time This function allows you to select one of three different display modes for the date and manually set the time if necessary. z You can also configure these settings via the Web inter- face page 149.

  • Page 135: Setting Daylight Saving Time

    Individual phone configuration Step by step Setting daylight saving time Prerequisite: Auto DST is deactivated page 136. z You can also configure this setting via the Web interface page 149. Press the key shown. User Select and confirm the option shown. if nec.

  • Page 136: Automatic Daylight Saving Time

    Individual phone configuration Step by step Automatic daylight saving time The Auto DST setting is provided for information pur- poses and can only be changed by your service person- nel. z You can also access this information via the Web inter- face page 149.

  • Page 137: Time Display Format

    Individual phone configuration Step by step Time display format z You can also configure this setting via the Web interface page 149. Press the key shown. User Select and confirm the option shown. if nec. Enter and confirm the user password. Locality? Select and confirm the option shown.

  • Page 138: Date Display Format

    Individual phone configuration Step by step Date display format z You can also configure this setting via the Web interface page 149. Press the key shown. User Select and confirm the option shown. if nec. Enter and confirm the user password. Locality? Select and confirm the option shown.

  • Page 139: Audio

    Individual phone configuration Step by step Audio Volumes Use this selection to set the following volumes: • Loudspeaker • Ringer • Handset • Handsfree z You can also configure this setting via the Web interface page 149. Example: Handset: Press the key shown. User Select and confirm the option shown.

  • Page 140: Settings

    Individual phone configuration Step by step Settings Room character To ensure that the other party can hear you properly in speakerphone mode, you can adjust the phone to the room acoustics by choosing one of the following room character conditions: "Normal", "Echoing", "Muffled" . z You can also configure this setting via the Web interface page 149.
  • Page 141 Individual phone configuration Step by step Ringer file Select and confirm the option shown. ABC.wav Select required ringtone file or "pattern". You will im- mediately hear the associated ringer melody. Confirm current ringtone file. Options = Save & exit Select and confirm the option shown. Pattern melody z You can also configure this setting via the Web interface page 149.
  • Page 142 Individual phone configuration Step by step Audio Select and confirm the option shown. Settings? Select and confirm the option shown. Ringer tone sequence = 2 Select the required Ringer tone sequence between 1 and 3 (e. g. 2) You immediately hear the set Ringer mel- ody with the select Ringer tone sequence.

  • Page 143: Tone And Indication With An Unsecured Voice Connection

    Individual phone configuration Step by step Tone and indication with an unsecured voice connection Use this option to activate an alerting tone that you hear when a secure voice connection with the party you are currently talking to ceases to be secure. The message "Nonsecure connection"...

  • Page 144: Setting The Language And Country

    Individual phone configuration Step by step Setting the language and country Selecting a language Use this menu option to select the language for opera- tor prompting. z You can also configure this setting via the Web interface page 149. Press the key shown. User Select and confirm the option shown.
  • Page 145 Individual phone configuration Step by step You may choose from the following languages: 1. Bahasa Indonesia 2. Bahasa Malaysia 3. Brasileiro 4. Català Ceština 6. Dansk 7 . Deutsch 8. English 9. English(US) 10. Español 11. Français 12. Hrvatski 13. Italiano 14.

  • Page 146: Locality

    Individual phone configuration Step by step Locality Adapt your phone settings to suit the relevant country- specific conditions (for example, transmission parame- ters). z You can also configure this setting via the Web interface page 149. Press the key shown. User Select and confirm the option shown.

  • Page 147: Network Information

    Individual phone configuration Step by step Network information This overview in the user area of the Service menu pro- vides you with information about the IP address of the phone and the HTML address of the Web interface. It also provides real-time data about the network activity of the phone.

  • Page 148: Resetting User Data

    Individual phone configuration Step by step Resetting user data The following user-specific settings changed via the phone menu or the Web interface can be reset to facto- ry settings. • Display contrast • Language setting • Audio settings – Volumes –...

  • Page 149: Web Interface

    Web interface Web interface General You can configure a number of settings for your phone via the Web inter- face. Communication is via a secure HTTPS connection. Calling up the Web interface For more information on the IP address, the Web interface address, and how to connect the telephone to the network, refer to the sec- tion entitled "Network information"...

  • Page 150: User Pages

    Web interface User pages The Web interface homepage opens once you have entered and confirmed the phone’s IP address: User menu User selection Phone information User login Highlighted entry (current page) Menu heading Menu entry 1. Click a menu heading to display the individual menu entries. Click the menu heading again to close the menu.

  • Page 151: User Menu

    Web interface User menu All settings that you can make via the Web interface’s user menu can also be made via the phone’s user menu User Pages User login V page 107 Date and Time – Local time V page 134 –...
  • Page 152 Web interface – Handling – Allow call waiting V page 70 – Allow DND V page 106 – Allow busy when dialing V page 80 – CTI-Calls – Allow auto-answer V page 75 – Allow beep on auto-answer V page 75 –...

  • Page 153: Fixing Problems

    Fixing problems Fixing problems Caring for your telephone • Never allow the telephone to come into contact with coloring, oily or aggressive agents. • Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth. •...

  • Page 154: Labeling Keys

    • With a computer via the Internet: You can find the "online labeling tool" together with the user interface http://wiki.siemens-enterprise.com/index.php/Key_Labelling_Tool • Select the appropriate key labeling tool in your language. You can use the tool online via the browser or you can download it for local use.

  • Page 155: Index

    Index Index ............53 Callback .............. 75 Calls ............ 2 CE marking ..........81 Conference ........45 Connecting parties Accepting calls ........14 Connection options ..........87 multi-line ..........44 Consultation ..........29 Administration ..67 Consultation call from second call ........
  • Page 156 Index Multi-line ........87 accepting calls ..........64 Hold function .......... 93 busy override ........65 Hold reminder tone ........20, 96 LED display ............42 Hot line ........12 Multi-line telephone ............ 92 for lines ..........66 Music on hold ............
  • Page 157 Index ..........126 ......153 Reachability Telephone maintenance ............43 ......... 137 Redial Time display format ........153 Redialing Troubleshooting ..........89 multi-line ..........77 Repdial keys .......... 141 Ringer melody User interface ........... 104 Ringer off ......... 13 OpenStage 15 ........
  • Page 158 Hofmannstr. 51 80200 München Deutschland Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Reference No: A31003-S2000-U132-3-7619 The information provided in this document contains merely general descriptions or char- acteristics of performance which in case of...

Table of Contents