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Grandstream Networks HT502 User Manual

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Download this manual See also: Configuration Manual, User Manual
Grandstream Networks, Inc.
HT502
Dual FXS Port
Analog Telephone Adaptor
User Manual
HT502 USER MANUAL

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Summary of Contents for Grandstream Networks HT502

  • Page 1 Grandstream Networks, Inc. HT502 Dual FXS Port Analog Telephone Adaptor User Manual HT502 USER MANUAL...
  • Page 2 This page is intentionally left bank...

  • Page 3: Table Of Contents

    CALL WAITING ..............................18 CALL TRANSFER .............................. 18 3-WAY CONFERENCING..........................19 FAX SUPPORT ..............................19 CALL FEATURES ....................21 CONFIGURATION GUIDE ................. 23 CONFIGURING THE HT502 THROUGH VOICE PROMPTS ................ 23 FIRMWARE VERSION 1.0.14.1 HT502 USER MANUAL Page 1 of 54...
  • Page 4 CONFIGURING THE HT502 VIA WEB BROWSER ..................24 ACCESS THE WEB CONFIGURATION MENU ..................24 IMPORTANT SETTINGS ........................... 25 NAT SETTINGS ............................25 DTMF METHODS ............................25 PREFERRED VOCODER (CODEC) ......................26 ADVANCED USER CONFIGURATION ......................30 SAVING THE CONFIGURATION CHANGES ....................43 REBOOTING THE HT502 FROM REMOTE ....................
  • Page 5 FIGURE 3: UPLINK/DOWNLINK BANDWIDTH LIMITATION ................29 ABLE OF ABLES HT502 User Manual TABLE 1: DEFINITIONS OF THE HT502 CONNECTORS ..................9 TABLE 2: DEFINITIONS OF THE HT502 LEDS ...................... 9 TABLE 3: HT502 TECHNICAL SPECIFICATIONS ....................11 TABLE 4: HT502 HARDWARE SPECIFICATION ....................13 TABLE 5: HT502 IVR MENU DEFINITIONS ......................

  • Page 6: Gnu Gpl Information

    GNU GPL INFORMATION HT502 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license.

  • Page 7: Change Log

    CHANGE LOG This section documents significant changes from previous versions of HT502 user manuals. Only major new features or major document updates are listed here. Minor updates for corrections or editing are not documented here. CHANGES FROM 1.0.13.3 USER MANUAL...

  • Page 8: Changes From 1.0.10.9 User Manual

    Changed the SSL Web UI decription to [ ] and [ SIP TLS Certificate SIP TLS Private Key SIP TLS Private Key Password Added [ ] version to Software Version on Web UI FIRMWARE VERSION 1.0.14.1 HT502 USER MANUAL Page 6 of 54...

  • Page 9: Welcome

    3-way conferencing, and direct IP-IP Calling. This HT502 is very easy to manage and configure, and is specifically designed to be an easy to use and affordable VoIP solution for both the residential user and the teleworker.

  • Page 10: Connect Your Ht502

    Insert a standard RJ11 telephone cable into the Phone1 port and connect the other end of the telephone cable to the analog telephone. Insert the Ethernet cable into the WAN port of HT502 and connect the other end of the Ethernet cable to an uplink port (a router or a modem, etc.) Connect a PC to the LAN port of HT502 if it is being used as a router.

  • Page 11: Figure 1: Connecting The Ht502

    (green) FIGURE 1: CONNECTING THE HT502 The HT502 has two FXS port. Both FXS ports can have a separate SIP account. This is a key feature of HT502 as it supports simultaneous calls on both FXS ports. TABLE 1: DEFINITIONS OF THE HT502 CONNECTORS...

  • Page 12: Figure 2: Ht502 Connection Diagram

    NOTE: All LEDs display green when ON. Slow blinking of WAN and LAN LED together indicate the product in firmware upgrading or provision stat Internet ADSL/Cable Modem Ethernet Analog Phone Analog Phone Cordless Phone Cordless Phone FIGURE 2: HT502 CONNECTION DIAGRAM FIRMWARE VERSION 1.0.14.1 HT502 USER MANUAL Page 10 of 54...

  • Page 13: Product Overview

    PRODUCT OVERVIEW The HT502 is a full feature voice and fax-over IP device that offers a high-level of integration including dual 10M/100Mbps network ports with integrated router, NAT, DHCP server, dual port FXS telephone gateway, market- leading sound quality, rich functionalities, and a compact and lightweight design. The VoIP network signaling protocol supported is SIP.

  • Page 14: Hardware Specification

    3-way conferencing, message waiting, Do-Not-Disturb (DND), call-return service Caller ID Bellcore Type 1 & 2, ETSI, BT, NTT, and DTMF-based CID Polarity Reversal / Wink EN55022/EN55024 and FCC part15 Class B Safety HARDWARE SPECIFICATION FIRMWARE VERSION 1.0.14.1 HT502 USER MANUAL Page 12 of 54...

  • Page 15: Table 4: Ht502 Hardware Specification

    The table below lists the hardware specification of HT502. TABLE 4: HT502 HARDWARE SPECIFICATION LAN Interface 2 x RJ45 10/100Mbps (integrated router) 5 LEDs (GREEN) Universal Switching Input: 100-240V AC, 50/60Hz, 0.5A Max Output: 12V DC, 0.5A Power Adaptor UL certified...
  • Page 16 This page is intentionally left bank FIRMWARE VERSION 1.0.14.1 HT502 USER MANUAL Page 14 of 54...

  • Page 17: Basic Operations

    UNDERSTANDING HT502 VOICE PROMPT HT502 has a built-in voice prompt menu for simple device configuration. The IVR menu and the LED button work with any of the FXS port. Pick up the handset and dial “***” to use the IVR menu.

  • Page 18: Placing A Phone Call

    “Make a Direct IP Call”.) Phone calls between FXS 1 User can make internal calls between two FXS ports on the same HT502 and FXS 2 port even without being registered to SIP server. By dialing *** and 70 user can...

  • Page 19: Direct Ip Calls

    Both HT502 and other VoIP Device are on the same LAN using private IP addresses, or Both HT502 and other VoIP Device can be connected through a router using public or private IP addresses (with necessary port forwarding or DMZ).

  • Page 20: Call Hold

    NOTE: “Enable Call Feature” must be set to “Yes” in web configuration page. Attended Transfer Assume that Caller A and B are in conversation. Caller A wants to Attend Transfer B to C: FIRMWARE VERSION 1.0.14.1 HT502 USER MANUAL Page 18 of 54...

  • Page 21: 3-Way Conferencing

    If Caller C does not answer the call, Caller A can press “flash” to resume call with Caller B. NOTE: When Attended Transfer fails and A hangs up, the HT502 will ring back user A to remind A that B is still on the call.
  • Page 22 This page is intentionally left bank FIRMWARE VERSION 1.0.14.1 HT502 USER MANUAL Page 20 of 54...

  • Page 23: Call Features

    CALL FEATURES The HT502 supports all the traditional and advanced telephony features. TABLE 6: HT502 CALL FEATURES Call Features Forcing a Codec (per call) *027110 (PCMU), *027111 (PCMA), *02723 (G723), *02729 (G729), *0272616 (G726-r16), *0272624 (G724-r24), *0272632 (G726-r32), *0272640 (G726-r40), *027201 (iLBC) Disable LEC (pe call) Dial “*03”...
  • Page 24 Pressing pound sign will serve as Re-Dial key. FIRMWARE VERSION 1.0.14.1 HT502 USER MANUAL Page 22 of 54...

  • Page 25: Configuration Guide

    Select voice menu option 01 to enable HT502 to use DHCP. STATIC IP M Select voice menu option 01 to enable HT502 to use STATIC IP mode, then use option 02, 03, 04, 05 to set up IP address, Subnet Mask, Gateway and DNS server respectively.

  • Page 26: Configuring The Ht502 Via Web Browser

    HT502 has an embedded Web server that will respond to HTTP GET/POST requests. It also has embedded HTML pages that allow users to configure the HT502 through a web browser such as Microsoft’s IE, AOL’s Netscape or Mozilla Firefox installed on Windows or Unix OS. (Macintosh OS is not included).

  • Page 27: Important Settings

    NAT Traversal (under the Profile web pages) Set this to Yes when gateway is behind firewall on a private network. DTMF METHODS DTMF Settings are in FXS portX pages. DTMF in-audio FIRMWARE VERSION 1.0.14.1 HT502 USER MANUAL Page 25 of 54...

  • Page 28: Preferred Vocoder (Codec)

    Set priority of DTMF methods according to your preference. This setting should be based on your server DTMF setting. PREFERRED VOCODER (CODEC) The HT502 supports a broad range of voice codecs. Under Profile web pages, choose your preferred order of different codecs: PCMU/A (or G711µ/a)
  • Page 29 Device Mode This parameter controls whether the device is working in NAT router mode or Bridge mode. Save the setting and reboot prior to configuring HT502. NAT Maximum Ports The number of ports that can be managed while in NAT router mode.
  • Page 30 3. Enable UPnP When set to “Yes”, the HT502 acts as an UPnP gateway for your UPnP enabled applications. UPnP = “Universal Plug and Play” Default is No. When set to “Yes”, the HT502 responds to the PING command from other Reply to ICMP on WAN computers, but is also made vulnerable to DOS attacks.

  • Page 31: Figure 3: Uplink/Downlink Bandwidth Limitation

    WAN IP Address This field shows WAN IP address of HT502. This field contains the product model info. Product Model FIRMWARE VERSION 1.0.14.1...

  • Page 32: Advanced User Configuration

    PPPoE Link Up Indicates whether the PPPoE connection is up if the HT502 is connected to DSL modem. This filed indicates the type of NAT connection used by the HT502 via its WAN port. Port Status Displays relevant information regarding the each FXS port.
  • Page 33 STUN Server Keep-alive interval This parameter specifies how often the HT502 sends a blank UDP packet to the SIP server in order to keep the “hole” on the NAT open. Default is 20 seconds. Minimum value is 20 seconds. Use STUN keep-alive to detect WAN side network problems. If keep-alive request does not yield Use STUN to detect any response for configured number of times, the device will restart the TCP/IP stack.
  • Page 34 “Yes, weekly on day” make sure you input the day of the week (in format 0-6, 0 is Sunday) you want it to check for update. When set to No, HT502 will only do the following option you select; “Always check for New Firmware at Boot up” will check for new firmware every time the device reboots.
  • Page 35 Key pattern to get Prompt Tone. Maximum 20 digits. No Default. Code Choose LED Pattern rules: Phone LED Pattern Pattern A (Onhook: OFF; Offhook: ON; VM: Blink) Pattern B (Onhook: ON; Offhook: OFF; VM: Blink if phone onhook) FIRMWARE VERSION 1.0.14.1 HT502 USER MANUAL Page 33 of 54...
  • Page 36 The IP address or URL of System log server. This feature is especially useful for the ITSP (Internet Telephone Service Provider) Select the HT502 to report the log level. Default is NONE. The level is one of DEBUG, INFO, Syslog Level WARNING or ERROR.

  • Page 37: Table 10: Account Settings

    If the detected NAT is a Full Cone, Restricted Cone, or a Port-Restricted Cone, the HT502 will use its mapped public IP address and port in all of its SIP and SDP messages.
  • Page 38 Retry registration if the process failed. Default is 30 seconds. Time Defines the local SIP port the HT502 will listen and transmit. The default value for FXS port 1 Local SIP port is 5060. The default value for FXS port 2 is 5062.
  • Page 39 This parameter allows users to configure a User ID or extension number that is automatically dialed when off-hook. Only the user part of a SIP address needs is entered here. The HT502 will automatically append the “@” and the host portion of the corresponding SIP address.
  • Page 40 INVITE each time a key is pressed when a user dials a number. If set to “Yes”, an INVITE is sent using the dial-number collected thus far; Otherwise, no INVITE is FIRMWARE VERSION 1.0.14.1 HT502 USER MANUAL Page 38 of 54...

  • Page 41: Ht502 User Manual

    <=1617>[2-9]xxxxxx - allows dialing to local area code (617) numbers by dialing 7 numbers and 1617 area code will be added automatically • 1[2-9]xx[2-9]xxxxxx |- allows dialing to any US/Canada Number with 11 digits FIRMWARE VERSION 1.0.14.1 HT502 USER MANUAL Page 39 of 54...
  • Page 42 Default is No, If set to “Yes”, device will send an INVITE with audio vocoders upon completion of Fax to continue session in audio only. Enable Silence Detection For fax machines that do not send a Disconnect when fax is done. This option Enables/Disables FIRMWARE VERSION 1.0.14.1 HT502 USER MANUAL Page 40 of 54...
  • Page 43 INVITE. Vocoder in 200OK SDP The HT502 supports up to 5 different Vocoder types including G.711 A-/U-law, G.726 (Supports Preferred Vocoder bit rates 16, 24, 32 and 40), G.723.1, G.729A/B/E, iLBC and AAL2. The user can configure Vocoders in a preference list that will be included with the same preference order in SDP message.
  • Page 44 Polarity Reversal Default is No. If set to “Yes”, polarity will be reversed upon call establishment and termination. Default is No. Set it to Yes if the traditional PBX you are using with HT502 uses this method for Loop Current Disconnect signaling call termination.

  • Page 45: Saving The Configuration Changes

    Click the “Update” button in the Configuration page to save the changes to the HT502 configuration. The following screen confirms that the changes are saved. Reboot or power cycle the HT502 to make the changes take effect. REBOOTING THE HT502 FROM REMOTE Press the “Reboot”...
  • Page 46 This page is intentionally left bank FIRMWARE VERSION 1.0.14.1 HT502 USER MANUAL Page 44 of 54...

  • Page 47: Software Upgrade

    Once a “Firmware Server Path” is set, user needs to update the settings and reboot the device. If the configured firmware server is found and a new code image is available, the HT502 will attempt to retrieve the new image files by downloading them into the HT502 ’s SRAM. During this stage, the HT502’s LEDs will blink until the checking/downloading process is completed.

  • Page 48: Instructions Local Firmware Upgrade

    Unzip the file and put all of them under the root directory of the TFTP server. Put the PC running the TFTP server and the HT502 device in the same LAN segment. Please go to File -> Configure -> Security to change the TFTP server's default setting from "Receive Only"...

  • Page 49: Firmware And Configuration File Prefix And Postfix

    Server Provider can spread the Firmware or Configuration File download in minutes to reduce the Firmware or Provisioning Server load at any given time. Automatic Upgrade: Yes, every minutes(60-5256000). 10080 Yes, daily at hour (0-23). Yes, weekly on day (0-6). FIRMWARE VERSION 1.0.14.1 HT502 USER MANUAL Page 47 of 54...
  • Page 50 This page is intentionally left bank FIRMWARE VERSION 1.0.14.1 HT502 USER MANUAL Page 48 of 54...

  • Page 51: Restore Factory Default Setting

    Enter “99” and wait for “reset” voice prompt. Enter the encoded MAC address (Look below on how to encode MAC address). Wait 15 seconds and device will automatically reboot and restore factory settings. Encode the MAC Address FIRMWARE VERSION 1.0.14.1 HT502 USER MANUAL Page 49 of 54...
  • Page 52 Factory Reset will be disabled if the “Lock keypad update” is set to “Yes”. Please be aware by default the HT502 WAN side HTTP access is disabled. After a factory reset, the device’s web configuration page can be accessed only from its LAN port.

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