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Appendix A: Troubleshooting
Appendix A: Troubleshooting
Problem: Firebird X appears not to connect with the G-Node. For example, a notice says
the firmware version isn't recognized, or can't be read.
Solution: Unplug the stereo cable from Firebird X, wait a few seconds, then plug it back in
again. This solves most connection problems.
Problem: After installation on a Windows system, the interface doesn't work properly.
Solution: If you tried to install the software while the G-Node was connected, uninstall the
G-Node software (Appendix B), then restart your computer. Install again, this time following
the instructions.
Problem: When you try to install the drivers in Windows, you see an error message.
Solution: You must be logged in as an Administrator to install the Windows drivers. Another
possibility is that you may have an ASIO application open in the background. Close all audio
applications, restart your computer, and attempt to install the driver again.
Problem: You hear pops and clicks when you play and record audio.
Solution: Increase the buffer size. If this doesn't help, make sure the G-Node is taking the
most direct path possible to your compute and not going through a USB hub.
Problem: The sound cuts in and out, or the left or right channel doesn't work.
Solution: You may have a bad audio cable. Try using a different cable.
Problem: You call up the Control Panel, but its screen does not appear.
Solution: If G-Node detects a problem with the USB 2.0 connection, it will not show the
Control Panel. If your USB 2.0 connections are solid, substitute a different USB 2.0 cable.
Problem: No matter what you do, you can't seem to solve the problem.
Solution: Contact Gibson customer service.
US (Toll Free)
US (Local)
Email - service@gibson.com
Europe
Email - service.europe@gibson.com
Japan
Email - service.japan@gibson.com
China
Email - service.china@gibson.com
1-800-4GIBSON
1-615-871-4500
00800-4GIBSON1
800-820-8841 (in China only)
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