AT&T CL82115 User Manual page 115

Appendix
Troubleshooting
The charge light is off.
• Make sure you plug the power and line cords in correctly and
securely.
• Unplug the electrical power. Wait for 15 seconds, then plug it
back in. Allow up to one minute for the cordless handset and
telephone base to reset.
• Clean the cordless handset, charger and telephone base
charging contacts each month with a pencil eraser or cloth.
• The battery may not be connected to the handset or is missing
completely. Ensure that the battery is installed properly.
My caller ID isn't working.
• Caller ID is a subscription service. You must subscribe to this
service from your telephone service provider for this feature to
work on your phone.
• The caller may be calling from an area that supports caller ID.
• Both your and your caller's telephone service providers must use
caller ID compatible equipment.
• If you subscribe to high-speed Internet service (DSL - digital
subscriber line) through your telephone line, you must install a
DSL filter between the telephone line cord and the telephone
wall jack (page 6). The filter prevents noise and caller ID
problems resulting from DSL interference. Please contact your
DSL service provider for more information about DSL filters.
System does not receive caller ID when on a call.
• Make sure you subscribe to caller ID with call waiting features
from your telephone service provider. Caller ID features works
only if both you and the caller are in areas offering caller ID
service, and if both telephone service providers use compatible
equipment.
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