Customer Information; Procedure - GMC 2016 Sierra Denali Owner's Manual

Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 363
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 365
Customer Assistance for Text
Telephone (TTY) Users . . . . . 365
Online Owner Center . . . . . . . . . 366
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 366
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 367
Scheduling Service
Appointments . . . . . . . . . . . . . . . 369
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 369
Collision Damage Repair . . . . . 370
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 372
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 373
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 373
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 374
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 374
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 374
Event Data Recorders . . . . . . . . 375
®
OnStar . . . . . . . . . . . . . . . . . . . . . . 375
Infotainment System . . . . . . . . . . 376

Customer Information

Customer Information
Customer Satisfaction

Procedure

Your satisfaction and goodwill are
important to your dealer and to
GMC. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be
363