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TROUBLESHOOTING
PROBLEM
There is no
airflow.
The unit does
not cool at all.
The unit does
not
sufficiently
cool.
Water is
coming out of
the vents.
POSSIBLE CAUSE(S)
a.
The power cord is not
plugged in.
b. The water tank is not
locked into the unit.
a.
There is insufficient
water in the tank.
b. The cool button was
not pressed.
c.
The pump is defective.
The cooling pad is not
sufficiently saturated with
water.
The cooling pad may be
clogged with debris.
A NAME YOU CAN COUNT ON
8
POSSIBLE SOLUTION
a.
Check to make sure the
plug is plugged into an
outlet. The unit should
beep twice once the
power supply is
connected.
b. Make sure the water
tank is locked into the
back of the unit.
a.
Check the water level
in the tank and make
sure there is enough
water.
b. Press the COOL button.
c.
Contact customer
service if there is an
issue with the water
pump.
If speed 3 is selected when
in cooling mode, the unit
will automatically revert to
speed 2 for 5 minutes to
allow the pad to be fully
soaked. The will
automatically turn to speed
3 when the pad is soaked.
Clean the cooling pad by
rinsing it in water and
allowing it to thoroughly
dry. If the problem persists,
contact customer service.
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