Kenwood KDC-BT39DAB Instruction Manual page 21

TROUBLESHOOTING
Symptom Remedy
• Make sure KENWOOD MUSIC PLAY APP is installed on the
Cannot playback at
[BROWSE MODE].
• Reconnect the Android device and make the appropriate
• If this does not solve the problem, the connected Android
• Switch off the developer options on the Android device.
"NO DEVICE" or "READING"
• Reconnect the Android device.
keeps flashing.
• If this does not solve the problem, the connected Android
Playback is intermittent or Turn off the power saving mode on the Android device.
sound skips.
• Reconnect the Android device.
"ANDROID ERROR" /
• Restart the Android device.
"NA DEVICE"
• Search from the Bluetooth device again.
No Bluetooth device is
• Reset the unit. ( 3)
detected.
• Make sure you have entered the same PIN code to both
Bluetooth pairing cannot
be made.
• Delete pairing information from both the unit and the
• Adjust the microphone unit's position. ( 11)
Echo or noise is heard
• Check the [ECHO CANCEL] setting. ( 12)
during a phone
conversation.
• Reduce the distance between the unit and the Bluetooth
Phone sound quality is
poor.
• Move the car to a place where you can get a better signal
Android device. ( 10)
setting in [ANDROID SETUP]. ( 10)
device does not support [BROWSE MODE]. ( 19)
device does not support [BROWSE MODE]. ( 19)
the unit and Bluetooth device.
Bluetooth device, then perform pairing again. ( 11)
device.
reception.
Symptom Remedy
• Use voice calling method in a more quiet environment.
Voice calling method is
• Reduce the distance from the microphone when you
not successful.
speak the name.
• Make sure the same voice as the registered voice tag is
used.
• Reduce the distance between the unit and the
Sound is being
interrupted or skipped Bluetooth audio player.
• Turn off, then turn on the unit and try to connect again.
during playback of a
• Other Bluetooth devices might be trying to connect to
Bluetooth audio player.
the unit.
• Check whether the connected Bluetooth audio player
The connected
Bluetooth audio player supports Audio/Video Remote Control Profile (AVRCP).
cannot be controlled. (Refer to the instructions of your audio player.)
• Disconnect and connect the Bluetooth player again.
"DEVICE FULL" The number of registered devices has reached its limit.
Retry after deleting an unnecessary device. ( 15,
DEVICE DELETE)
"N/A VOICE TAG" Make sure the same voice as the registered voice tag is
used.
"NOT SUPPORT" The connected phone does not support Voice Recognition
feature.
"NO ENTRY" / There is no registered device connected/found via
"NO PAIR" Bluetooth.
"ERROR" Try the operation again. If "ERROR" appears again, check if
the device supports the function you have tried.
"NO INFO" Bluetooth device cannot get the contact information.
"HF ERROR XX" / Reset the unit and try the operation again. If this does not
"BT ERROR" solve the problem, consult your nearest service center.
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ENGLISH