Troubleshooting - ooma telo air Quick Start Manual

Alternative Setup Options
The Ooma Telo is flexible enough to work in almost any home network and with a variety of devices.
Review the following options to see if any of them apply to your situation.
Option A Install Telo between modem and router
Installing the Telo between your modem and router will result in the best voice quality. This setup allows Ooma to
prioritize your phone calls over other network traffic. Don't worry, this won't slow down your Internet connection.
1
Locate the Ethernet cable that connects your
modem to your router. Unplug the modem
HOME
end of the cable and plug it into the
port of the Telo.
2
Use the included Ethernet cable and connect the
INTERNET
port of the Telo to your modem.
3 Reboot your modem and router.
Option B Install Telo between modem and PC
If you only have one computer and it is connected directly to your modem, follow these instructions:
1
Locate the Ethernet cable that connects your
modem to your computer. Unplug the modem
HOME
end of the cable and plug it into the
port of the Telo.
2
Use the included Ethernet cable and connect the
INTERNET
port of the Telo to your modem.
3
Reboot your modem and computer.
Connecting fax machines and
other devices
A standard phone splitter can be used to connect
more than one device to the PHONE
Devices such as fax machines, digital video recorders (DVR)
or set-top boxes (STB) use a phone line to make data calls. To
complete these types of calls, you must dial
*
destination phone number. A successful data transfer mainly
depends on the speed and quality of your Internet connection.
To learn more, visit: www.ooma.com/fax
Connecting your phone jacks
You can link the Ooma Telo to all the phone
jacks in your home, allowing you to connect
phones in multiple rooms.
Note: The PHONE port on the back of your Ooma Telo
is not designed or certified for connecting to your phone
company's wiring, whether through the phone jacks in
your home or otherwise. In order to avoid an increased risk of fire and/or electrical shock, you must first completely
and physically disconnect the telephone company's wiring outside of your house from the phone wiring that is inside of
your house, before you plug your Ooma Telo into your phone jacks. Please visit
before you proceed with connecting your Telo to your phone jacks in this manner.
Ooma Usage Guide
Basic Operation
Making and receiving calls
To place a call, pick up a phone connected to your
Ooma Telo and dial a phone number.
To answer a call, pick up the phone when it rings
as you normally would.
Call-waiting
Switch to a second incoming call by pressing the
Flash key on your telephone handset. The current
call will automatically be put on hold. To switch
back, press the Flash key again.
Blocking caller-ID
Disable your caller-ID on outgoing calls by dialing
before you dial out. To disable caller-ID for
6 7
*
all calls, visit:
my.ooma.com/privacy
911 emergency calling
In case of an emergency, dial to reach
9 1 1
first responders. For your safety, always keep your
address up-to-date at:
my.ooma.com/address
International and other calling services
A calling plan or prepaid balance is required to call
outside the country. Visit
my.ooma.com/prepaid
to get started. Then dial followed by the
0 1 1
country code and phone number. Your remaining
time will be announced before the call completes.
Note: A prepaid balance is required for 411 calls.
Ooma Premier™
Your Ooma Telo comes with a free trial of Ooma
Premier, a bundle of over 25 premium calling features.
Check out some of our most popular features below!
Making two calls at once
Press the Flash key on your handset, and you'll get a
new Ooma dialtone.
Forwarding your voicemail
Forward your voicemail to email so you can listen to
messages from your smartphone or computer. To set
this up, go to:
my.ooma.com/voicemail
Staying connected on the go
Afraid to miss a call? Set up your Ooma Telo to
forward calls to your cell phone. Choose to forward all
calls, only when your Internet is down, or to ring your
home phone and cell phone at the same time. Set this
up any time at:
my.ooma.com/calling
Blocking telemarketers
Personal and community blacklists have been
designed to help you filter out telemarketers and other
unwanted callers. To start blocking callers, visit:
my.ooma.com/blacklists
Choosing a virtual number
Select a number from almost any calling area for a
home office or to make it easy for friends and family in
another state to reach you. Get started at:
my.ooma.com/numbers
Ooma-Telo2-Air-QSG_EN 700-0131-400-R2.indd 2
Router Ooma Telo
HOME INTERNET
Computer
Ooma Telo
HOME INTERNET
Ooma Telo
port.
PHONE
Phone
Splitter
prior to the
9 9
Phone
Ooma Telo
PHONE
Phone
www.ooma.com/homedistribution
Voicemail
Setting up
Pick up your phone and press the key on the
Ooma Telo. The system will walk you through setting
up your PIN and recording a personal greeting.
Playing messages at home
When you have new messages, the
Press the key to listen to your voicemail through
the speaker. You can also listen to messages through
your phone. Simply dial your own phone number and
follow the voice prompts.
Checking voicemail remotely
There are three ways to check voicemail remotely:
Phone: Dial your Ooma number. When the call rolls
1
to voicemail, press the key and enter your PIN.
*
Online: Listen to and manage your voicemail on the
2
web at:
my.ooma.com/inbox
Email: Forward your voicemail as an MP3 file to
3
your email or mobile phone (requires Ooma Premier).
Set up forwarding at: my.ooma.com/voicemail
Changing voicemail settings
Pick up the phone connected to your Ooma Telo and
press the key.
From the main menu, select option 2: "Change your
settings," then follow the instructions.
Identifying callers
Don't recognize the number? Enhanced Caller-ID will
look up the caller's name from a national database so
you'll have more than just the number to go by.
Monitoring your calls
Listen in as your callers leave their voicemail. The
message will be played through the speaker in your
Telo. Only answer the phone if you decide you want to
take the call.
Setting up 911 notifications
Gain some peace of mind by setting up your Ooma
system to send email or text message alerts whenever
someone dials 911 from home. To set this up, go to:
my.ooma.com/911
Using Ooma on your smartphone
Use your Apple or Android smartphone to make
phone calls over any Wi-Fi or 3G/4G data connection
with the Ooma Mobile app. To get started, go to:
my.ooma.com/mobile
Turning off the ringer
Need some peace and quiet? Just press and hold the
button or dial 7 8 on your phone and all your
*
calls will roll straight to voicemail. To deactivate Do
Not Disturb, press and hold again or dial
And much, much more
Explore all the features and benefits of Ooma Premier:
my.ooma.com/premier
Add-Ons for Ooma Telo
Ooma HD2 Handset
Unlock the full power of your Ooma Telo. The HD2 Handset lets you enjoy:
• Two-inch color screen with picture caller-ID and Facebook profile pictures
• Sync your contacts from Outlook, Mac Address Book, Google, Yahoo, and other sites
• Supports High-Definition Voice calls to bring you an amazingly lifelike sound quality
• Full integration with Ooma Premier features such as the Instant Second Line™,
Voicemail Monitoring and Do Not Disturb mode
Modem
• Convenient access to voicemail and other enhanced features, right in your hand
• Speakerphone mode and a headphone jack
Ooma Linx
Need to connect a fax machine or a second phone? The Linx allows you to:
• Wirelessly and securely extend the Ooma service to other parts of your home
• Compatible with standard home telephones and telephony devices
• Full integration with Ooma Premier features such as the Instant Second Line™,
Personal Numbers and Private Devices
• Connect fax machines and other telephony devices via clear channel mode
Modem
To learn more about these accessories for the Ooma Telo, visit:

Troubleshooting

logo is blinking red
A blinking red logo indicates that your Ooma Telo is not
operational. It is normal for the logo to blink red for a
couple of minutes during boot up. Otherwise, check the
following to make sure everything is set up correctly:
• Verify that you have activated your device as
described in Step
before going through the activation process, try
rebooting it now.
• For Ethernet installations: Check that your
network cables are plugged in securely. Verify that
Fax, DVR or STB
the INTERNET port is connected to your router (or
modem). The LED at the bottom right of the connector
will be lit green if the cable is connected properly.
For Wi-Fi installations: Try moving the Telo closer to
•
your Wi-Fi router and repeating the directions in
5 to refresh your wireless setup. If you are unable to
connect over Wi-Fi, follow the directions in
A to connect your Telo to your router using
option
Ethernet instead.
• Check that your Internet connection is working.
Try connecting a computer to the
Phone
browse to my.ooma.com. You should see the login
screen for My Ooma. If not, troubleshoot your Internet
connection.
• Try rebooting your Telo, modem, and router by pulling
out the power and plugging them back in.
Quick Reference Quick Reference
key will blink.
System Status
Solid Blue System Status
Indicates your Ooma service is working.
You will hear the Ooma dialtone and all
services are operational.
Solid Purple System Status
Indicates your Ooma service is working
and Do Not Disturb is enabled. All
incoming calls will be directed to
voicemail.
Blinking Purple System Status
Indicates your Ooma Telo is
downloading a software upgrade. All
services are unavailable. Do not unplug
your Ooma Telo when it is in this state.
Blinking Red System Status
Indicates your Ooma service is not
working. All services are unavailable.
You will not hear any dialtone and will
not be able to make or receive calls.
White System Status
Indicates your Ooma Telo is not
7 9
.
*
powered on or that brightness is turned
all the way down.
© 2014 Ooma, Inc. Patent pending. All rights reserved. Reproduction in whole or in part without written permission is prohibited. Ooma, the Ooma logo, Ooma Telo, Ooma HD2 Handset, Ooma Premier, Instant Second Line, Broadband
Answering Machine, Ooma PureVoice and all other Ooma company, product and service names and slogans are trademarks of Ooma, Inc. All other product, service or brand names are the property of their respective owners.
logo does not light up
Check that the AC adapter is plugged in and power is
being supplied to the device.
You don't hear the Ooma dialtone
If the Ooma logo is blue but you don't hear a dialtone,
check that your phone is correctly plugged into the
PHONE port.
1. If you plugged in your device
Incoming calls do not ring your home phone
When Do Not Disturb is turned on, the Ooma logo
will light up purple and all incoming calls will go
directly to voicemail without ringing your phones. To
turn off the feature, press and hold the
7 9
dial from your phone.
*
You are unable to hear your messages
Check that the speaker hasn't been turned off. Increase
Step
the volume level by pressing
what volume it has been set to.
Step 2:
Voice constantly breaks up
Voice quality is dependent on the speed and quality of
your Internet connection.
For best results, Ooma recommends that you hardwire
HOME port and
your Telo between the modem and router as shown in
Alternative Setup Option A. This configuration allows
phone calls to be intelligently prioritized over other
network traffic. You can optimize how Ooma allocates
bandwidth by
port, browsing to setup.ooma.com, then clicking
on the Advanced
Page
POWER INTERNET
Key
USB
HOME PHONE
Delete Rewind Play
Play Key
Press to hear your voicemail messages. Press
again to stop playback. Key will blink when there
are new messages.
Fast Forward Key
During voicemail playback, press to skip to the
next message.
Press and hold to toggle Do Not Disturb.
Rewind Key
During voicemail playback, press once to replay
the current message and twice to skip to the
previous message.
Press to adjust brightness of the status light.
Delete Key
During voicemail playback, press to delete current
message.
Volume Adjustment Key
Press to adjust the volume level.
Page Key
Press to locate your Ooma handsets.
Press-and-hold for three seconds to register
a new cordless Ooma device such as an HD2
Handset or Linx.
my.ooma.com/products
button or
. The device will say
connecting a computer to the HOME
tab.
Volume
Adjustment
Fast Forward
(on rear of Telo)
7/22/14 1:27 AM