Troubleshooting; Quick Reference - ooma Telo Quick Start Manual

Alternative Setup Options
The Ooma Telo is flexible enough to work in almost any home network and with a variety of devices. Review
the following options to see if any of them apply to your situation.
Option A Install Telo between modem and router
Installing the Telo between your modem and router will result in the best voice quality. This setup allows Ooma to
prioritize your phone calls over other network traffic. Don't worry, this won't slow down your Internet connection.
1
Locate the Ethernet cable that connects your
modem to your router. Unplug the modem
end of the cable and plug it into the HOME
NETWORK port of the Telo.
2 Use the included Ethernet cable and connect the
TO INTERNET port of the Telo to your modem.
3 Reboot your modem and router.
Option B Install Telo between modem and PC
If you only have one computer and it is connected directly to your modem, follow these instructions:
1 Locate the Ethernet cable that connects your
modem to your computer. Unplug the modem
end of the cable and plug it into the HOME
NETWORK
port of the Telo.
2 Use the included Ethernet cable and connect the
TO INTERNET port of the Telo to your modem.
3 Reboot your modem and computer.
Connecting fax machines and
other devices
A standard phone splitter can be used to connect
more than one device to the PHONE port.
Devices such as fax machines, digital video recorders (DVR)
or set-top boxes (STB) use a phone line to make data calls. To
complete these types of calls, you must dial prior to the
* 9 9
destination phone number. A successful data transfer mainly
depends on the speed and quality of your Internet connection.
To learn more, visit: www.ooma.com/fax
Connecting your phone jacks
You can link the Ooma Telo to all the phone
jacks in your home, allowing you to connect
phones in multiple rooms.
Note: This advanced set up requires you to disconnect the
telephone company from your home phone wiring before
plugging it into your Ooma Telo.
To learn more, visit: www.ooma.com/homedistribution
Ooma Usage Guide
Basic Operation
Making and receiving calls
To place a call, pick up a phone connected to your
Ooma Telo and dial a phone number.
To answer a call, pick up the phone when it rings
as you normally would.
Call-waiting
Switch to a second incoming call by pressing the
Flash key on your telephone handset. The current
call will automatically be put on hold. To switch
back, press the Flash key again.
Blocking caller-ID
Disable your caller-ID on outgoing calls by dialing
before you dial out. To disable caller-ID for
* 6 7
my.ooma.com/privacy
all calls, visit:
911 emergency calling
In case of an emergency, dial to reach
9 1 1
first responders. For your safety, always keep your
address up-to-date at: my.ooma.com/address
International and other calling services
A calling plan or prepaid balance is required to call
outside the country. Visit my.ooma.com/prepaid
to get started. Then dial followed by the
0 1 1
country code and phone number. Your remaining
time will be announced before the call completes.
Note: A prepaid balance is required for 411 calls.
Ooma Premier™
Your Ooma Telo comes with a free trial of Ooma
Premier, a bundle of over 25 premium calling features.
Check out some of our most popular features below!
Making two calls at once
Press the line key on your Telo, or the Flash key on
your handset, and you'll get a new Ooma dialtone.
Forwarding your voicemail
Forward your voicemail to email so you can listen to
messages from your smartphone or computer. To set
this up, go to: my.ooma.com/voicemail
Staying connected on the go
Afraid to miss a call? Set up your Ooma Telo to
forward calls to your cell phone. Choose to forward all
calls, only when your Internet is down, or to ring your
home phone and cell phone at the same time. Set this
my.ooma.com/calling
up any time at:
Blocking telemarketers
Personal and community blacklists have been
designed to help you filter out telemarketers and other
unwanted callers. To start blocking callers, visit:
my.ooma.com/blacklists
Choosing a virtual number
Select a number from almost any calling area for a
home office or to make it easy for friends and family in
another state to reach you. Get started at:
my.ooma.com/numbers
Router Ooma Telo Modem
HOME TO
NETWORK INTERNET
Computer
Ooma Telo Modem
HOME TO
NETWORK INTERNET
Ooma Telo
PHONE
Phone
Splitter
Phone Fax, DVR or STB
Ooma Telo
PHONE
Phone Phone
Voicemail
Setting up
Pick up your phone and press the key on the
Ooma Telo. The system will walk you through setting
up your PIN and recording a personal greeting.
Playing messages at home
When you have new messages, the key will blink.
Press the key to listen to your voicemail through
the speaker. You can also listen to messages through
your phone. Simply dial your own phone number and
follow the voice prompts.
Checking voicemail remotely
There are three ways to check voicemail remotely:
Phone: Dial your Ooma number. When the call rolls
1
to voicemail, press the * key and enter your PIN.
Online: Listen to and manage your voicemail on the
2
my.ooma.com/inbox
web at:
Email: Forward your voicemail as an MP3 file to
3
your email or mobile phone (requires Ooma Premier).
Set up forwarding at: my.ooma.com/voicemail
Changing voicemail settings
Pick up the phone connected to your Ooma Telo and
press the key.
From the main menu, select option 2: "Change your
settings," then follow the instructions.
Identifying callers
Don't recognize the number? Enhanced Caller-ID will
look up the caller's name from a national database so
you'll have more than just the number to go by.
Screening your calls
Listen in as your callers leave their voicemail. The
message will be played through the speaker in your
Telo. Only answer the phone if you decide you want to
take the call.
Setting up 911 notifications
Gain some peace of mind by setting up your Ooma
system to send email or text message alerts whenever
someone dials 911 from home. To set this up, go to:
my.ooma.com/911
Using Ooma on your smartphone
Use your Apple or Android smartphone to make
phone calls over any Wi-Fi or 3G data connection with
the Ooma Mobile HD app. To get started, go to:
my.ooma.com/mobile
Turning off the ringer
Need some peace and quiet? Simply press-and-hold
the key for three seconds and all your calls will roll
straight to voicemail. To deactivate Do Not Disturb,
press-and-hold the key again for three seconds.
And much, much more
Explore all the features and benefits of Ooma Premier:
my.ooma.com/premier
Add-Ons for Ooma Telo
Ooma Telo Handset™
The cordless Ooma Telo Handset unlocks the full power of your Ooma Telo. Simply pair
the handset with your Telo and you can enjoy:
• Unmatched clarity and lifelike sound quality of Ooma PureVoice ™ HD
• Easy uploading of and access to your contact list
• Additional features only available with the handset, such as the Instant Second Line ™
• Convenient access to other enhanced features, such as Voicemail, Call Screening,
and more, right in your hand!
Each Ooma Telo can support up to four Ooma Telo Handsets. Learn more at:
my.ooma.com/handset
Ooma Bluetooth Adapter
Enjoy seamless integration between your home and mobile phone. Just plug the adapter
into the USB port, pair your cell phone, and you're ready to go!
• When you're at home, incoming cell phone calls will ring on all of your home phones
• Leave your cell phone on the charger without worrying about missing a call
• Enjoy the comfort and convenience of talking on your home phone
• Use Bluetooth headsets to make and receive phone calls
• Pair up to seven Bluetooth devices
The Ooma Bluetooth Adapter provides up to 30 feet of transmission range and requires
a subscription to Ooma Premier. Learn more at:

Troubleshooting

logo is blinking red
A blinking red logo indicates that your Ooma Telo is not
operational. It is normal for the logo to blink red for a couple
of minutes during boot up. Otherwise, check below to find
out what is preventing the Ooma Telo from working:
Logo is blinking red and are lit blue
Your Ooma Telo cannot establish a local network connection.
Check that your network cables are plugged in securely.
Verify that the TO INTERNET port is connected to your
router (or modem). The LED at the top of the connector
should be lit green.
Try rebooting your Telo, modem, and router by pulling out the
power and plugging them back in.
Logo is blinking red and are lit blue
Your Telo is unable to register with the Ooma network.
Verify that you have activated your device as described in
Step 1. If you plugged in your device before going through
the activation process, try rebooting it now.
Check that your Internet connection is working. Try
connecting a computer to the HOME NETWORK port and
browse to my.ooma.com. You should see the login screen
for My Ooma. If not, troubleshoot your Internet connection.
light up sequentially
The Ooma Telo is booting. It is normal for the bottom row
of icons to light up sequentially for about 30 seconds when
the device is first starting up.

Quick Reference

Volume
Adjustment
System Status
Rewind
Stop
Line 1 & Line 2 Key
A solid light shows your active call.
Press the active line to put the call on hold.
Press the other line to switch calls.
Press both lines at the same time to create a
3-way conference call.
Play Key
Press to hear your voicemail messages.
Key will blink when there are new messages.
Fast Forward Key
Press to skip to the next message.
Rewind Key
Press to replay the current message.
Press twice to skip to the previous message.
Stop Key
Press to stop playing messages.
Solid Blue System Status
Indicates your Ooma service is working. You will hear the Ooma dialtone
and all services are operational.
Blinking Red System Status
Indicates your Ooma service is not working. All services are unavailable.
You will not hear any dialtone and will not be able to make or receive calls.
White System Status
Indicates your Ooma Telo is not powered on or that the brightness is
turned down (check the brightness level). If there is no power, you will not
hear any dialtone and will not be able to make or receive calls.
© 2011 Ooma, Inc. Patent pending. All rights reserved. Reproduction in whole or in part without written permission is prohibited. Ooma, the Ooma logo, Ooma Telo, Ooma Telo Handset, Ooma Premier, Instant Second Line, Broadband
Answering Machine, Ooma PureVoice and all other Ooma company, product and service names and slogans are trademarks of Ooma, Inc. All other product, service or brand names are the property of their respective owners.
my.ooma.com/bluetooth
You don't hear the Ooma dialtone
If the Ooma logo is blue but you don't hear a dialtone, check
that your phone is correctly plugged into the PHONE port.
logo or keys do not light up
Check that the device is powered on and that the
brightness is set at a viewable level. To adjust the
brightness, press the key.
Incoming calls do not ring your home phone
When Do Not Disturb is turned on, the key will be
lit solid orange and all incoming calls will go directly to
voicemail without ringing your phones. To turn off the
feature, press-and-hold the key for three seconds.
You are unable to hear your messages
Check that the speaker hasn't been turned off. Adjust the
volume level by pressing . The device will say what
volume it has been set to.
Voice constantly breaks up
Voice quality is dependent on the speed and quality of your
Internet connection.
For best results, Ooma recommends that you hardwire
your Telo between the modem and router as shown in
Alternative Setup Option A. This configuration allows
phone calls to be intelligently prioritized over other network
traffic. You can optimize how Ooma allocates bandwidth
by connecting a computer to the HOME NETWORK
port, browsing to setup.ooma.com, then clicking on the
Advanced tab.
Brightness
Adjustment
Page
Line 1 and Line 2
Delete
Save / Send-to-VM
Play
Fast Forward
Delete Key
During playback, press to delete current message
Save / Send-to-VM Key
During playback, press to save current message
Press to transfer an active call to voicemail.
Press-and-hold for three seconds to turn
Do Not Disturb on or off (a solid orange light
means Do Not Disturb is on).
Volume Adjustment Key
Press to adjust the volume level.
Brightness Adjustment Key
Press to adjust the brightness level.
Page Key
Press to locate your Ooma Telo Handset.
Press-and-hold for three seconds to register a
new Ooma Telo Handset.