Contact Information; Technical Support; Warranty Service; Customer Service - Magellan RoadMate 800 Reference Manual

If you need support for your Magellan RoadMate and you wish to contact Thales, please use the following information to
direct your questions/comments to the proper person.

1.1 Technical Support

If you need technical assistance or "how-to" help, or if you have a technical question about the functionality of your
Magellan product, please contact us on the Internet at
Our Technical Support phone representatives are available Monday through Friday, 6:00 a.m. to 5:00 p.m. PST/PDT. After
hours, you may leave a detailed voice mail message that will be returned within the next business day.
866) 868-2259
Telephone: (
You may also reach Technical Support by Fax:
magellansupport@thalesnavigation.com

1.2 Warranty Service

To obtain warranty service on your unit, you must contact us for a return authorization (RA) before you ship the product.
Packages arriving at our dock without an RA will be refused.
To obtain an RA, simply contact our Technical Support group at: Telephone:
(909) 394-7050
[Attn: Tech. Support]; or E-Mail:

1.3 Customer Service

If you need to order accessories or obtain unlock codes, you can call our Customer Service Department Monday through
Friday, 6:00 a.m. to 5:00 p.m. PST/PDT, or visit our Web site at
866) 339-0488
Telephone: (

1.4 Registration

Please make sure to register your Magellan RoadMate at
latest product updates.

Contact Information

(909) 394-5000
or (Outside North America)
(909) 394-7050
magellansupport@thalesnavigation.com
(909) 394-5000
or (Outside North America); Fax:
www.magellangps.com
[Attn: Tech. Support]; or E-Mail:
(866) 868-2259
www.magellangps.com
www.magellangps.com
v
or reach us by fax or by phone.
(909) 394-5000
or
.
(909) 394-7078
.
. By registering, you will be informed of the
; Fax: