Xerox Phaser 6500 User Manual page 129

Symptom
Stray black dots or white areas
(dropouts).
• Vertical black or color
streaks or multiple colored
streaks or lines.
• Streaks in only one color.
Recurring smudges.
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Cause
The paper is outside the
recommended specification
range.
The transfer belt unit is old or
damaged.
The toner cartridges are not
®
Xerox toner cartridges.
The transfer belt unit is old or
damaged.
The toner cartridges are not
®
Xerox toner cartridges.
There is a problem with the
toner cartridge for that color.
Dirt in the paper path.
The paper is outside the
recommended specification
range.
The transfer belt unit or fuser is
old or damaged.
Troubleshooting
Solution
Replace the paper with a recommended
size and type, and confirm that your
control panel/print driver settings are
correct. For details, see Supported Paper
on page 48.
Replace the transfer belt unit.
Verify that the toner cartridges meet
specifications and replace them if
necessary. For details, see Consumables
on page 108.
Replace the transfer belt unit.
Verify that the toner cartridges meet
specifications and replace them if
necessary. For details, see Consumables
on page 108.
Check the toner cartridge for damage
and replace if necessary.
Print several blank sheets until the
smudges disappear.
Replace the paper with a recommended
size and type, and confirm that your
control panel settings are correct. For
details, see Supported Paper
page 48.
Check the condition of the transfer belt
unit and the fuser and replace if
necessary.
Phaser 6500 Color Laser Printer
User Guide
on
129