Drolet Limited Lifetime Warranty - Drolet Escape 1400 Installation And Operation Manual

Escape 1400 Insert Installation and Operation Manual

DROLET LIMITED LIFETIME WARRANTY

The warranty of the manufacturer extends only to the original consumer purchaser and is not transferable. This warranty covers brand
new products only, which have not been altered, modified nor repaired since shipment from factory. Proof of purchase (dated bill of
sale), model name and serial number must be supplied when making any warranty claim to your DROLET dealer.
This warranty applies to normal residential use only. Damages caused by misuse, abuse, improper installation, lack of
maintenance, over firing, negligence or accident during transportation, power failures, downdrafts, venting problems or under-
estimated heating area are not covered by this warranty. The heated area indicated for a given appliance is defined by the
manufacturer as its capacity to maintain a minimum acceptable temperature in the designated area in case of a power failure.
This warranty does not cover any scratch, corrosion, distortion, or discoloration. Any defect or damage caused by the use of
unauthorized parts or others than original parts void this warranty. An authorized qualified technician must perform the installation in
accordance with the instructions supplied with this product and all local and national building codes. Any service call related to an
improper installation is not covered by this warranty.
The manufacturer may require that defective products be returned or that digital pictures be provided to support the claim. Returned
products are to be shipped prepaid to the manufacturer for investigation. If a product is found to be defective, the manufacturer will
repair or replace such defect. Transportation fees to ship the product back to the purchaser will be paid by the manufacturer. Repair
work covered by the warranty, executed at the purchaser's domicile by an authorized qualified technician requires the prior approval of
the manufacturer. All parts and labour costs covered by this warranty are limited according to the table below.
The manufacturer at its discretion may decide to repair or replace any part or unit after inspection and investigation of the defect. The
manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale price of any
warranted but defective parts. The manufacturer shall in no event be responsible for any special, indirect, consequential damages of any
nature, which are in excess of the original purchase price of the product. A one-time replacement limit applies to all parts benefiting
from a lifetime coverage. This warranty applies to products purchased after March 1
DESCRIPTION
Combustion chamber (welds only) and castings.
Surrounds, heat shields, ash drawer, steel legs, pedestal, trims (aluminum
extrusions), plating* (defective manufacture), and convector air-mate.
Removable stainless steel components, secondary air tubes*, deflectors and
supports.
Glass retainers, handle assembly and air control mechanism.
Carbon steel firebox components, glass retainers, C-Cast baffle* and
vermiculite baffle*.
Standard blowers, heat sensors, switches, rheostat, wiring, and other controls.
Optional blowers, ceramic glass (thermal breakage only*), paint (peeling),
gaskets, insulation, and ceramic fibre blankets.
Firebrick
All parts replaced under the warranty.
*Pictures required.
Labour cost and repair work to the account of the manufacturer are based on predetermined rate schedule and must not exceed the
wholesale price of the replacement part.
Shall your unit or a components be defective, contact immediately your DROLET dealer. Prior to your call make sure you have the
following information necessary to your warranty claim treatment:
•
Your name, address and telephone number;
•
Bill of sale and dealer's name;
Before shipping your unit or defective component to our plant, you must obtain from your DROLET dealer an Authorization Number.
Any merchandise shipped to our plant without authorization will be refused automatically and returned to sender
58
st
, 2015.
•
Serial number and model name as indicated on the
nameplate fixed to the back of your unit;
•
Nature of the defect and any relevant information.
WARRANTY APPLICATION
PARTS LABOUR
Lifetime 3 years
5 years 3 years
5 years
3 years 1 year
2 years
1 year 1 year
1 year
n/a
90 days
.
n/a
n/a
n/a
n/a
n/a