An Error Message Appears On The Screen - Canon PIXMA Pro9500 series Quick Start Manual

Troubleshooting
An Error Message Appears on the Screen
Problem
I
Possible Cause Try This
'YYi
Printer is not ready Ensure that the POWER lamp lights.
Un;mm
If the POWER lamp is off, turn the printer on.
Writing Error/
Output Error/
The POWER lamp wiH flash blue when the printer is initializing. Wait until the
Communication
POWER lamp stops flashing and remains lit blue.
Error
When the ALARM lamp is flashing orange, an error may have occurred in the
printer. For details on how to resolve the error, refer to "Handling Error
Messages" on page 76.
Printer port setting Check the printer port settings.
does not match the
1. Click Start and select Control Panel, Printers and Other Hardware, and then
interface connected
Printers and Faxes.
to the printer
For non-Windows XP, click Start, select Settings, and then Printers.
2. Select the icon of your printer.
3.
Open the File menu and select Properties.
4. Click the Ports tab to confirm the port settings.
Make sure that a port named USBnnn (Canon Pr09500 series) (where "n" is a
number) is selected for Print to the following port(s).
If the port setting is not correct, change the port setting according to the
interface you are using on the Ports tab, or reinstall the printer driver.
Faulty connection Ensure that the printer is securely connected to the computer.
WNote
• If you are using a relay device such as a USB hub, disconnect it,
connect the printer directly to the computer, and try printing
again. If printing starts normally, there is a problem with the
relay device.
Consult the reseller of the relay device for details .
• There could also be a problem with the USB cable. Replace the
USB cable and try printing again.
-
Printer driver is not UninstaH then reinstaH the printer driver.
instaHed properly
1. Click Start. and select All Programs (or Programs), the name of your printer,
and Uninstall.
2. Follow the on-screen instructions to uninstaH the driver.
3. Follow the procedures described in the Easy Setup Instructions and reinstall
the printer driver.
80
Troubleshooting
An Error Message Appears on the Screen
Problem
I
Possible Cause Try This
'YYi
Printer is not ready Ensure that the POWER lamp lights.
Un;mm
If the POWER lamp is off, turn the printer on.
Writing Error/
Output Error/
The POWER lamp wiH flash blue when the printer is initializing. Wait until the
Communication
POWER lamp stops flashing and remains lit blue.
Error
When the ALARM lamp is flashing orange, an error may have occurred in the
printer. For details on how to resolve the error, refer to "Handling Error
Messages" on page 76.
Printer port setting Check the printer port settings.
does not match the
1. Click Start and select Control Panel, Printers and Other Hardware, and then
interface connected
Printers and Faxes.
to the printer
For non-Windows XP, click Start, select Settings, and then Printers.
2. Select the icon of your printer.
3.
Open the File menu and select Properties.
4. Click the Ports tab to confirm the port settings.
Make sure that a port named USBnnn (Canon Pr09500 series) (where "n" is a
number) is selected for Print to the following port(s).
If the port setting is not correct, change the port setting according to the
interface you are using on the Ports tab, or reinstall the printer driver.
Faulty connection Ensure that the printer is securely connected to the computer.
WNote
• If you are using a relay device such as a USB hub, disconnect it,
connect the printer directly to the computer, and try printing
again. If printing starts normally, there is a problem with the
relay device.
Consult the reseller of the relay device for details .
• There could also be a problem with the USB cable. Replace the
USB cable and try printing again.
-
Printer driver is not UninstaH then reinstaH the printer driver.
instaHed properly
1. Click Start. and select All Programs (or Programs), the name of your printer,
and Uninstall.
2. Follow the on-screen instructions to uninstaH the driver.
3. Follow the procedures described in the Easy Setup Instructions and reinstall
the printer driver.
80