Canon PIXMA Pro9500 series Quick Start Manual page 87

Troubleshooting
Problem I
Possible Cause
Try This
h
f
1(w.lmmm
Printer is not ready Ensure that the POWER lamp lights blue.
. If the POWER lamp is off, turn the printer on.
"Error No.: 300"
The POWER lamp will flash blue when the printer is initializing. Wait until the
POWER lamp stops flashing.
When the ALARM lamp is flashing orange, an error may have occurred in the
printer. For details on how to resolve the error, refer to "Handling Error
Messages" on page 76.
Printer is not Ensure that the printer is securely connected to the computer.
properly connected
~Note
• If you are using a relay device such as a USB hub, disconnect it,
connect the printer directly to the computer, and try printing
again. If printing starts normally, there is a problem with the
relay device.
Consult the reseller of the relay device for details .
• There could also be a problem with the USB cable. Replace the
USB cable and try printing again.
Printer you want to
Select Pro9500 series on the Printer pop-up menu on the Print dialog box.
use is not selected
If Pr09500 series does not appear on the Printer pop-up menu, do the following
on the Printer pop-
to confirm the printer settings:
up menu on the
1. Select Print & Fax Preferences from the Printer pop-up menu.
Print dialog box
When using Mac OS X v.l0.3.x or Mac OS X v.l0.2.8, select Edit Printer List
I
from the Printer pop-up menu.
2. Ensure that Pr09500 series is displayed and the check box is selected in the
screen that is displayed.
When using Mac OS X v.l0.2.8, ensure that Pro9500 series is displayed in
the Printer List.
3. If Pro9500 series is not displayed in the screen displayed in step 2, click
Add(+) to add the printer.
If you cannot add the printer, follow the procedures described in the Easy
Setup Instructions and reinstall the driver.
. The Front Tray is up
Return the Front Tray to its normal printing position. Ensure that paper is loaded
"'immiJ
when printing from in the Auto Sheet Feeder and then press the RESUME/CANCEL button on the
"Error No.: 1281" the Auto Sheet printer to resume printing.
Feeder starts
Refer to "Returning the Front Tray to Its Normal Printing Position" on page 14 for
details about how to return the Front Tray to its normal printing position.
I--
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The Front Tray is
Return the Front Tray to its normal printing position, then press RESUME/
pulled up while CANCEL button on the printer and try printing again.
"Error No.: 1283"
printing from the
Refer to "Returning the Front Tray to Its Normal Printing Position" on page 14 for
Auto Sheet Feeder
details about how to return the Front Tray to its normal printing position.
Do not move the Front Tray during printing.
Iilj
~~"AmmI
The Front Tray is Return the Front Tray to the Front Paper Feeding Position, then press the
pulled down while
RESUME/CANCEL button on the printer and try printing again.
"Error No.: 1284"
printing from the
Refer to "Loading Paper in the Front Tray" on page 9 for details about how to
Front Tray
return the Front Tray to the Front Paper Feeding Position.
Do not move the Front Tray during printing.
W
t'i'W:rnMiJ
The printer is not
Load the paper correctly in the Front Tray according to the procedure described
ready to feed paper in "Loading Paper in the Front Tray" on page 9 and press the RESUME/CANCEL
"Error No.: 1320"
from the Front Tray button on the printer.
yet
h'i~
The paper is not
Press the RESUME/CANCEl button on the printer to clear the error, and then
loaded correctly in
load the paper correctly in the Front Tray according to the procedure described
"Error No.: 1321"
the Front Tray
in "Loading Paper in the Front Tray" on page 9 and try printing again.
Troubleshooting
Problem I
Possible Cause
Try This
h
f
1(w.lmmm
Printer is not ready Ensure that the POWER lamp lights blue.
. If the POWER lamp is off, turn the printer on.
"Error No.: 300"
The POWER lamp will flash blue when the printer is initializing. Wait until the
POWER lamp stops flashing.
When the ALARM lamp is flashing orange, an error may have occurred in the
printer. For details on how to resolve the error, refer to "Handling Error
Messages" on page 76.
Printer is not Ensure that the printer is securely connected to the computer.
properly connected
~Note
• If you are using a relay device such as a USB hub, disconnect it,
connect the printer directly to the computer, and try printing
again. If printing starts normally, there is a problem with the
relay device.
Consult the reseller of the relay device for details .
• There could also be a problem with the USB cable. Replace the
USB cable and try printing again.
Printer you want to
Select Pro9500 series on the Printer pop-up menu on the Print dialog box.
use is not selected
If Pr09500 series does not appear on the Printer pop-up menu, do the following
on the Printer pop-
to confirm the printer settings:
up menu on the
1. Select Print & Fax Preferences from the Printer pop-up menu.
Print dialog box
When using Mac OS X v.l0.3.x or Mac OS X v.l0.2.8, select Edit Printer List
I
from the Printer pop-up menu.
2. Ensure that Pr09500 series is displayed and the check box is selected in the
screen that is displayed.
When using Mac OS X v.l0.2.8, ensure that Pro9500 series is displayed in
the Printer List.
3. If Pro9500 series is not displayed in the screen displayed in step 2, click
Add(+) to add the printer.
If you cannot add the printer, follow the procedures described in the Easy
Setup Instructions and reinstall the driver.
. The Front Tray is up
Return the Front Tray to its normal printing position. Ensure that paper is loaded
"'immiJ
when printing from in the Auto Sheet Feeder and then press the RESUME/CANCEL button on the
"Error No.: 1281" the Auto Sheet printer to resume printing.
Feeder starts
Refer to "Returning the Front Tray to Its Normal Printing Position" on page 14 for
details about how to return the Front Tray to its normal printing position.
I--
h'j~
The Front Tray is
Return the Front Tray to its normal printing position, then press RESUME/
pulled up while CANCEL button on the printer and try printing again.
"Error No.: 1283"
printing from the
Refer to "Returning the Front Tray to Its Normal Printing Position" on page 14 for
Auto Sheet Feeder
details about how to return the Front Tray to its normal printing position.
Do not move the Front Tray during printing.
Iilj
~~"AmmI
The Front Tray is Return the Front Tray to the Front Paper Feeding Position, then press the
pulled down while
RESUME/CANCEL button on the printer and try printing again.
"Error No.: 1284"
printing from the
Refer to "Loading Paper in the Front Tray" on page 9 for details about how to
Front Tray
return the Front Tray to the Front Paper Feeding Position.
Do not move the Front Tray during printing.
W
t'i'W:rnMiJ
The printer is not
Load the paper correctly in the Front Tray according to the procedure described
ready to feed paper in "Loading Paper in the Front Tray" on page 9 and press the RESUME/CANCEL
"Error No.: 1320"
from the Front Tray button on the printer.
yet
h'i~
The paper is not
Press the RESUME/CANCEl button on the printer to clear the error, and then
loaded correctly in
load the paper correctly in the Front Tray according to the procedure described
"Error No.: 1321"
the Front Tray
in "Loading Paper in the Front Tray" on page 9 and try printing again.