Troubleshooting - Samsung SPE-400 User Manual

appendix

TROUBLESHOOTING

PROBLEM
I can't access the network video
encoder from a web browser.
Viewer got disconnected during
monitoring.
I cannot connect to the system
using a tab browser of Internet
Explorer 7.0.
The network video encoder
connected to the network is
not detected in the IP installer
program.
Images overlap.
No image appears.
90_ appendix
 Check whether the Network settings of the network video encoder are
valid and correct.
 Check to make sure that all network cables have been connected
properly.
 If connected using DHCP, verify that the network video encoder is able to
acquire dynamic IP addresses without any problem.
 If the network video encoder is connected to a router, verify that port
forwarding is properly configured.
 The existing Web Viewer connection can be expired if the network setting
or configuration of the network video encoder is modified by another user.
 Check all network connections.
 Web Viewer connection may be interrupted by poor network traffic or
condition if the network video encoder is connected to a PPPoE network.
 An error may be generated when connecting with a new window or
tab since the cookie data are shared. Do not use a new window or tab,
select "File  New session".
 Turn off the firewall settings on your PC and then search the network
video encoder again.
 Check whether two or more network video encoders are set to a single
multicast address instead of different addresses. If a single address is
used for multiple network video encoders, the images may overlap.
 If the transmission method is set to multicast, check whether there is a
router that supports multicast in the LAN the network video encoder is
connected to.
SOLUTION