Dell Latitude CPi A series User Manual page 40

Getting Help: Dell Latitude CPi A-Series System User's Guide
4. Include any accessories that belong with the item(s) being returned (power cables, software diskettes, guides, and so on) if the return is for credit.
5. Pack the equipment to be returned in the original (or equivalent) packing materials.
You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during
shipment to Dell Computer Corporation. Collect On Delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you.
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more
efficiently.
Remember to fill out the Diagnostics Checklist
telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try
other troubleshooting steps possible only at the computer system itself. Make sure the system documentation is available.
WARNING: If you need to remove the computer covers, be sure to first disconnect the computer system's power and modem cables
from all electrical outlets.
Figure 1. Diagnostics Checklist
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(Figure 1). If possible, turn on your system before you call Dell for technical assistance and call from a