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Getting Help: Dell Latitude CPi A-Series System User's Guide
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Getting Help: Dell™ Latitude™ CPi A-Series System User's Guide
Overview
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Technical Assistance
You Call
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Dell Contact Numbers
Overview
This file describes the tools Dell provides to help you when you have a problem with your computer. It also tells you when and how to call Dell for
technical or customer assistance.
Technical Assistance
If you need assistance with a technical problem, perform the following steps:
1. Run the Dell Diagnostics as described in
2. Make a copy of the
Diagnostics Checklist
3. Use Dell's extensive suite of online services available at Dell's World Wide Web site (http://www.dell.com) for help with installation and
troubleshooting procedures.
4. If the preceding steps have not resolved the problem and you need to talk to a Dell technician, call Dell's technical support service.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you
do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.
NOTE: Dell's Express Service Code system may not be available in all countries
For instructions on using the technical support service, refer to
Help Tools
Dell provides a number of tools to assist you. These tools are described in the following sections.
file:///I|/SERVICE%20MANUALS/DELL%20MANUALS/LAPTOPS_checked%20o...titude/CPi%20A%20SERIES/CPi%20A%20SERIES%20USRGUIDE/Getting.htm (1 of 15)6/21/2004 1:40:47 AM
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Help Tools
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Problems With Your Order
Running the Dell
and fill it out.
Technical Support Service
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Product Information
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Diagnostics.
and
Before You
Returning Items for Warranty Repair or Credit
Call.
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Before
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