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D380-D380A
Guarantee
Terms and Conditions for United
Kingdom & Ireland only
In order to apply the guarantee, you should contact the Sagemcom Helpdesk or the
retailer where you purchased the equipment. Proof of purchase will be required in either
case.
Please make sure that you use your equipment only for the purpose for which it was
designed and under normal usage conditions.
Sagemcom do not accept any liability for the equipment if used outside the frame of its
original designed purpose or any consequence that may arise from this usage.
Should any malfunction arise, the Sagemcom Helpdesk or your retailer will advise you
how to proceed.
A) General Guarantee conditions
Sagemcom undertakes to remedy by repair or exchange at its own convenience, free of
charge for labour and replacement parts, any defects in the equipment during the
guarantee period of 12 (twelve) months or 3 (three) months for accessories, from the date
of original invoice of the Equipment, where those defects are a result of faulty
workmanship.
Unless the customer has concluded with Sagemcom a maintenance contract in respect
of the equipment which specifically provides for repairs to be carried out at the
customer`s premises, the repairs will not be carried out on the equipment at the customer
premises.
The customer must however return the defective equipment at his/her own expense, to
the address supplied by the Sagemcom Helpdesk or by the retailer.
In the case that a product needs to be sent in for a repair, it must always be accompanied
by a proof of purchase (which is not altered, written on or in any way made illegible)
showing that the product is still under guarantee. In the case that no proof of purchase
is enclosed, the Sagemcom repair centre will use the production date as its reference for
establishing the guarantee status of the product.
Apart from all legal obligatory rules, Sagemcom, do not give any Guarantee, either
implicit or explicit which is not set force in the present section, and can not be held
responsible for any direct or indirect, material or immaterial damage, either in or out of
the frame of the present guarantee.
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