Troubleshooting - Whirlpool cabrio WTW8000DW Use & Care Gude

Troubleshooting

First try the solutions suggested here or visit our website at www.whirlpool.com/product_help -
If you experience
Washer not performing as expected (cont.)
Incorrect dispenser
operation
Powdered detergent not
dissolving completely in
load
Single-dose laundry
packet not dissolving
Error Code Appears in Display
F#E# code (F-type error
code) appears in display
F8E1 or LF (too long to
fill) appears in display
F9E1, drn, dr (drain
pump system problem
- long drain) appears in
display
F8E6 (Lid opened)
appears in display
F1E1 ACU (Appliance
control fault)
F2E5 UI/ACU mismatch
F3E1 Water level sensing
failure
F5E2 Lid lock will not
lock or lid lock failure
F5E3 Lid cannot unlock
F6E2 or F6E3
Communication Error:
UI cannot communicate
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
Possible Causes
Clogged dispensers or laundry
products dispensing too soon.
Liquid chlorine bleach not used in
dispenser.
Using too much HE detergent.
Water temperature is very cold.
Adding laundry packet incorrectly.
System error code.
Washer taking too long to fill. Drain
extends more than 4.5" (114 mm) into
standpipe.
Washer taking too long to drain
water. Drain extends more than
4.5" (114 mm) into standpipe.
Washer lid left open.
Internal ACU failure.
Wrong ACU or UI has been installed.
Pressure sensor on ACU failure.
An item in the load maybe keeping
the lid from locking.
Objects on washer lid keep it from
unlocking.
ACU or UI synchronization error.
Do not overfill dispenser. Overfilling causes immediate dispensing.
Load dispensers before starting a cycle.
It is normal for small amounts of water to be remain in dispenser
at the end of the cycle.
Fabric softener thickens as it gets older. If there becomes an
increase of fabric softener in the dispenser after a cycle, then
check the age of the fabric softener and replace if needed.
Homes with low water pressure may result in residual powder
in the dispenser. To avoid, select a warmer wash temperature
if possible, depending on your load.
Use only liquid chlorine bleach in the bleach dispenser.
Follow the manufacturer's instructions to determine the amount
of detergent to use.
Select a warmer wash temperature.
Try adding the detergent to the basket prior to adding laundry,
rather than using the detergent dispenser.
Be sure laundry packet is added to washer basket before adding
clothes. Follow the manufacturer's instructions to avoid damage
to your items.
Touch POWER to clear the code and exit cycle. Then touch
POWER, select cycle, and then touch and hold START/PAUSE to
start washer. If code appears again, call for service.
Check plumbing for correct drain hose installation. Use drain
hose form and attach securely to drainpipe or tub. Do not tape
over drain opening. See Installation Instructions.
Make sure water supply line is turned on.
Check plumbing for correct drain hose installation. Use drain
hose form and attach securely to drainpipe or tub. Do not tape
over drain opening.
Lower drain hose if the end is higher than 96" (2.4 m) above
the floor. Remove any clogs from drain hose. See Installation
Instructions.
Close the lid and touch Power to clear the display. If the lid is left
open for more than 10 minutes, the cycle will reset and water in
the washer will drain.
Call for service.
Call for service.
Call for service.
Check for items directly under the lid.
Remove objects, such as baskets of laundry, from top of washer.
Remove power from the washer. Let washer set for 5 minutes for
the washer to completely power down. Apply power to washer
and check for error codes. If the error code persists call for
service.
Solution
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