Chapter 11: Troubleshooting - Night Owl AHD SERIES User Manual

CHAPTER 11: TROUBLESHOOTING

If a problem occurs, you may be able to easily correct it yourself. The
following table describes the most common problems and their solutions.
Please refer to the table before calling Night Owl Technical Support.
Error
System is not receiving
power, or is not
powering up.
Remote control is not
detected by the system.
Hard drive is not
detected by the system.
Hard drive is full (0%)
and the unit is no longer
recording.
Mouse not detected by
system.
For more information on this product visit www.NightOwlSP.com
Possible Causes
Cable from power
adapter is loose or is
unplugged.
Cables are connected,
but system is not
receiving sufficient
power.
Battery in the remote
control is drained.
There are no batteries in
the remote control.
Hard drive cables are
loose or not properly
connected.
There is no hard drive in
the system.
Overwrite is not enabled.
Mouse cable is not firmly
connected to the system.
Mouse is not connected
to the system.
Solutions
1. Confirm that all cables are
connected correctly.
2. Confirm that the power adapter is
securely connected to the back of the
unit.
1. Confirm that the system is powered
ON (LED indicators on the front should
be ON).
2. If the unit is connected through a
power bar or surge protector, try
bypassing the bar and connecting the
power directly to the wall outlet.
3. Confirm that there is power at the
outlet.
4. Connecting the power cable to
another outlet.
5. Test the outlet with another plugged
device (such as a phone charger).
Install two fresh AAA alkaline batteries
in the remote control.
Remove the cover and check that the
hard drive cables are firmly connected.
Open the cover and install a 3.5" SATA
hard drive.
Go to the Device Menu > HDD and
ensure that Overwrite is set to Auto.
Firmly connect the mouse cable to the
USB Mouse port on the front panel.
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