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Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell , the DELL logo, and OptiPlex are registered trademarks of Dell Computer Corporation; MS-DOS , Microsoft , and Windows are registered trademarks of Microsoft Corporation; Intel and Pentium are registered trademarks and Celeron and MMX are trademarks of Intel Corporation;...
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DREQ Line Assignments......1-12 Table 1-4. OptiPlex E1 DC Voltage Ranges ..... . 1-14 Table 1-5.
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5HDG7KLV)LUVW A prerequisite for using this manual to service Dell computer systems is a basic ® knowledge of IBM -compatible PCs and prior training in IBM-compatible PC troubleshooting techniques. In addition to information provided in this manual and the User’s Guide that came with the system, Dell provides the Diagnostics and Troubleshooting Guide for troubleshooting procedures and instructions on using the Dell diagnostics to test the computer system.
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(266 MHz), upgradable desktop computer built around an Intel Celeron microprocessor. The OptiPlex E1 system uses a standard system board with an integrated NIC controller with Wakeup On LAN capability. The OptiPlex E1 system is available only in the low-profile desktop chassis (see Figure 1-1).
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0DLQ0HPRU\ Main memory for the OptiPlex E1 system ranges from a minimum of 16 MB to a maximum of 256 MB. All main memory is implemented using high-speed non-ECC DIMMs. One to two DIMMs, ranging in memory capacity sizes from 16 to 128 MB, may be used to provide a maximum memory capacity of 256 MB.
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Not Installed (under either the Drive A or Drive B category). ,QWHJUDWHG69*$6XEV\VWHP The OptiPlex E1 system includes an integrated high-performance 64-bit base- line AGP subsystem, implemented on the system board, which drives an external SVGA monitor. The AGP contains a dedicated bus that bypasses the...
2 Vrms. &KDVVLV,QWUXVLRQ'HWHFWLRQ The OptiPlex E1 system provides chassis intrusion detection. If the computer cover is removed, the Chassis Intrusion setting in the System Setup program changes from Not Detected to Detected and the following message is dis- played during the boot routine at system start-up: Alert! Cover was previously removed.
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AC power outlets in the U.S. and all international countries. The OptiPlex E1 system has a special power supply that provides trickle (“flea”) power to support the Wakeup On LAN feature when computer power is off.
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)LJXUH ,QWHUQDO 9LHZ $GYDQFHG([SDQVLRQ)HDWXUHV The OptiPlex E1 system contains advanced expansion subsystems that can support a mixture of traditional ISA expansion cards (called legacy cards), Plug and Play ISA expansion cards, and PCI expansion cards. For non-Plug and Play operating system environments, an ISA Configuration Utility (ICU) included with the computer provides a means of avoiding resource conflicts.
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([SDQVLRQ&DUG6ORWV The OptiPlex E1 computer has three expansion-card slots. The riser board has two ISA expansion-card connectors and two PCI expansion-card connectors. One PCI expansion-card connector and one ISA expansion-card connector share a single expansion-card slot, resulting in a total of three expansion-card slots (see Figure 1-4).
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The following subsections provide service-related information about the computer. 5HPRWH0DQDJHPHQW6XSSRUW)HDWXUHV The OptiPlex E1 system is equipped with the integrated Wakeup On LAN- capable NIC, enabling the following tasks to be performed by a system admin- istrator at a remote location: ...
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optional NIC connector microphone (ENET) serial port 2 microprocessor jack (MIC) connector (SERIAL2) mouse/keyboard fan connector optional video connector connectors (FAN) line-out jack (MONITOR) USB connectors (2) (stacked) (LINE-OUT) (USB) (MOUSE/KYBD) optional line-in jack (LINE-IN) parallel/serial port 1 CD-ROM audio connectors (stacked) interface (PARALLEL/SERIAL1)
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Password Install to enable the password feature enable or (default). disable * One set of speed jumpers must have a jumper plug installed; otherwise, the system will operate at an undetermined speed. 1-10 Dell OptiPlex E1 Managed PC Service Manual...
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,QWHUUXSW$VVLJQPHQWV 7DEOH ,QWHUUXSW $VVLJQPHQWV ,54 /LQH 8VHG %\$YDLODEOH IRQ0 Generated by system timer. IRQ1 Generated by keyboard controller. IRQ2 Generated internally by interrupt controller to enable IRQ8 through IRQ15. IRQ3 Generated by super I/O controller to indicate that the device con- nected to the serial port (COM2 or COM4) requires service.
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Generated by bus controller chip to activate second DMA controller DREQ5 Available DREQ6 Available DREQ7 Available NOTE: The built-in audio controller (optional), NIC, and video controllers are assigned available DMA channels automatically during system start-up. 1-12 Dell OptiPlex E1 Managed PC Service Manual...
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+DUG'LVN'ULYH6HUYLFH,QIRUPDWLRQ The hard-disk drive assembly (consisting of the hard-disk drive and the hard- disk drive bracket) is located inside the chassis at the left front of the computer and is attached to the bottom of the chassis. One 1-inch-high EIDE hard-disk drive can be mounted on the hard-disk drive bracket.
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Pin 5 — PWRGOOD should measure between +4 and +5 VDC when the power supply is on and operating to indicate that all power-supply output voltages are within ranges specified in Table 1-4. )LJXUH '& 3RZHU &RQQHFWRU 3 1-14 Dell OptiPlex E1 Managed PC Service Manual...
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+3.3 VDC (blue/white) +3.3 VDC (blue/white) +3.3 VDC (blue/white) common (black) common (black) common (black) )LJXUH '& 3RZHU &RQQHFWRU 3 P3, P5 +12 VDC (yellow) +5 VDC (red) common (black) common (black) common (black) common (black) +5 VDC (red) +12 VDC (yellow) )LJXUH '&...
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)LJXUH '& 3RZHU &DEOHV 1-16 Dell OptiPlex E1 Managed PC Service Manual...
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....green LED Link integrity indicator ..green LED Activity indicator ..yellow LED 1-20 Dell OptiPlex E1 Managed PC Service Manual...
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7DEOH 7HFKQLFDO 6SHFLILFDWLRQV FRQWLQXHG 3RZHU DC power supply wattage ....145 W Power-supply heat dissipation ....808 BTU (nominal) Power supply voltage.
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1-22 Dell OptiPlex E1 Managed PC Service Manual...
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%DVLF7URXEOHVKRRWLQJ This chapter provides basic troubleshooting procedures applicable to the Dell OptiPlex E1 Managed PC. A brief explanation of how to load and start the sys- tem diagnostics is also provided at the end of the chapter. Dell recommends that you perform the following procedures in the order they are presented in this manual.
For proper settings of the video monitor controls, see the documentation for the monitor. ,QVSHFW WKH NH\ERDUG WR HQVXUH WKDW QR NH\V DUH VWLFNLQJ If one or more keys are sticking, it may be necessary to replace the keyboard. Dell OptiPlex E1 Managed PC Service Manual...
,QVSHFW WKH H[WHULRU RI WKH FRPSXWHU LQFOXGLQJ DOO FRQWUROV DQG LQGLFDWRUV DQG DOO XVHUDFFHVVLEOH GDWD VWRUDJH GHYLFHV IRU DQ\ VLJQV RI SK\VLFDO GDPDJH Does the inspection reveal any problems? Yes . Refer to the appropriate procedure in Chapter 4, “Removing and Replacing Parts.”...
5XQQLQJWKH6\VWHP'LDJQRVWLFV The OptiPlex E1 system uses either diskette-based or server-based diagnostics. 6HUYHU%DVHG'LDJQRVWLFV The server-based diagnostics contains tests that aid in troubleshooting major components of the computer. To run the server-based diagnostics, follow these steps: 7XUQ RQ DOO SHULSKHUDOV DQG WKH FRPSXWHU ,I WKH V\VWHP LV DOUHDG\ RQ SUHVV &WUO...
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Diagnostics” in the online Network Administrator’s Guide . 'LVNHWWH%DVHG'LDJQRVWLFV The OptiPlex E1 system uses either diskette-based or server-based diagnos- tics. These tests aid in troubleshooting all major components of the system. &$87,21 7R SUHYHQW GDPDJH WR WKH RULJLQDO GLDJQRVWLFV GLVNHWWH...
LQWR WKH GLVNHWWH GULYH 7XUQ RQ DOO SHULSKHUDOV DQG WKH FRPSXWHU Starting the diagnostics causes the Dell logo to appear on the monitor screen, followed by a message indicating that the diagnostics is loading. Before the diagnostics loads, a program tests the portion of main memory (RAM) required for loading the diagnostics.
& + $ 3 7 ( 5 %HHS&RGHVDQG(UURU0HVVDJHV This chapter describes the beep codes and error messages for the Dell Opti- Plex E1 Managed PC computer. These error messages can occur during the POST or, in the case of some failures, during normal system operation. The tables in this chapter list faults that can cause a beep code or system error message to occur and the probable causes of the fault in each case.
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Defective system board 4-2-2 Shutdown failure 4-2-3 Gate A20 failure 4-2-4 Unexpected interrupt in protected mode 4-3-1 Memory failure above Faulty or improperly seated address 0FFFFh DIMM 4-3-3 Timer-chip counter 2 failure Defective system board Dell OptiPlex E1 Managed PC Service Manual...
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7DEOH 3267 %HHS &RGHV FRQWLQXHG %HHS &RGH (UURU 3UREDEOH &DXVHV 4-3-4 Time-of-day clock stopped Bad battery or defective system board 4-4-1 Serial-port test failure Faulty I/O chip (defective system board) 4-4-2 Parallel-port test failure Faulty system board 4-4-3 Math coprocessor failure Faulty microprocessor chip or system board 4-4-4...
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System Setup controller program, improperly con- failure nected hard-disk drive cable, faulty hard-disk Hard disk drive drive controller sub- read failure system (defective system board), or loose power Hard disk cable. failure Dell OptiPlex E1 Managed PC Service Manual...
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7DEOH 6\VWHP (UURU 0HVVDJHV FRQWLQXHG 0HVVDJH 'HILQLWLRQ 3UREDEOH &DXVHV System Setup program Incorrect configuration Invalid config- contains incorrect sys- settings in System Setup uration tem configuration program or faulty battery. information - settings. please run SETUP program System cannot commu- Keyboard cable connec- Keyboard clock nicate with keyboard.
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MS-DOS unable to Defective sectors on dis- Sector not locate sector on dis- kette or hard-disk drive. found kette or hard-disk drive. Dell OptiPlex E1 Managed PC Service Manual...
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7DEOH 6\VWHP (UURU 0HVVDJHV FRQWLQXHG 0HVVDJH 'HILQLWLRQ 3UREDEOH &DXVHV MS-DOS unable to Defective diskette or Seek error locate specific track on hard-disk drive. diskette or hard-disk drive. System could not find Faulty diskette or hard- Seek operation particular address mark disk drive.
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Dell OptiPlex E1 Managed PC Service Manual...
& + $ 3 7 ( 5 5HPRYLQJDQG5HSODFLQJ3DUWV This chapter provides procedures for removing the components, assemblies, and subassemblies in the Dell OptiPlex E1computer. Unless otherwise noted, each procedure assumes the following: You have performed the steps in “Precautionary Measures” found later in this chapter.
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)LJXUH ,QWHUQDO 9LHZ Dell OptiPlex E1 Managed PC Service Manual...
&RPSXWHU&RYHU securing buttons (2) front of computer )LJXUH &RPSXWHU &RYHU 5HPRYDO To remove the computer cover, follow these steps: 7XUQ RII SRZHU WR DOO SHULSKHUDOV DQG GLVFRQQHFW WKH $& SRZHU FDEOH IURP LWV $& RXWOHW 5HPRYH WKH SDGORFN LI RQH LV LQVWDOOHG 3UHVV LQ RQ WKH WZR VHFXULQJ EXWWRQV XQWLO WKH FRYHU LV IUHH WR VZLQJ XS 5DLVH WKH EDFN RI WKH FRYHU DQG SLYRW LW WRZDUG WKH IURQW RI WKH...
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VFUHZGULYHU DQG SXVK LQ RQ WKH WZR RU WKUHH SODVWLF FOLSV WKDW KROG WKH EXWWRQ WR WKH FRPSXWHU FRYHU When these clips are released, the button comes free from the front panel of the cover. Dell OptiPlex E1 Managed PC Service Manual...
LQJ WKH FRQWURO SDQHO WR WKH FKDVVLV 5HPRYH WKH FRQWURO SDQHO IURP WKH FKDVVLV When you reinstall the control panel, be sure to put the right side of the control panel behind the mounting tab. Dell OptiPlex E1 Managed PC Service Manual...
'ULYHV Figure 4-6 shows an example of drive hardware that can be installed in the computer. Refer to this figure when you perform any of the procedures in the following subsections. diskette/tape drive 3.5-inch diskette drive interface cable DC power cable 5.25-inch drive bay and bracket power supply...
GULYH DQG UHPRYH WKH GULYH IURP WKH EUDFNHW When you replace the 3.5-inch diskette drive, be sure that the mounting holes on the right side of the drive engage the two hooks on the bracket. Dell OptiPlex E1 Managed PC Service Manual...
When you reinstall the hard-disk drive assembly, be sure that the tabs on the back of the mounting plate fully engage the notches on the chassis—before you rotate the assembly into place. 4-10 Dell OptiPlex E1 Managed PC Service Manual...
([SDQVLRQ&DUGV The computer has a removable expansion-card cage. The expansion-card cage contains the riser board and any installed expansion cards. Dell recommends that you remove the expansion-card cage first before removing or installing expansion cards. If you are not removing any of the expansion cards, leave the external cables attached to the expansion cards.
6OLGH WKH ULVHU ERDUG DZD\ IURP WKH DOLJQPHQW VORW DQG WKHQ OLIW LW IURP WKH H[SDQVLRQFDUG FDJH When you replace the riser board, be sure that the alignment feature on the expansion-card cage engages with the alignment slot. 4-14 Dell OptiPlex E1 Managed PC Service Manual...
WKH $& RXWOHW 3UHVV WKH SRZHU EXWWRQ RQ WKH FRPSXWHU WR UHERRW WKH V\VWHP NOTE: As the system boots, it automatically detects the presence of the new video-memory upgrade module and automatically changes the sys- tem configuration information in the System Setup program. 4-18 Dell OptiPlex E1 Managed PC Service Manual...
0LFURSURFHVVRU To take advantage of future options in processor speed and functionality, you can replace the microprocessor on your system board with any Dell-supported microprocessor upgrade. The microprocessor is shipped with an SEPP cartridge/heat sink assembly, which includes the microprocessor and micro- processor heat sink.
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4-22 Dell OptiPlex E1 Managed PC Service Manual...
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$ 3 3 ( 1 ' , ; $ 6\VWHP6HWXS3URJUDP This appendix describes the System Setup program for the Dell OptiPlex E1 Managed PC, which is used to change the system configuration information stored in NVRAM on the system board.
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6\VWHP6HWXS6FUHHQ title box system data configuration options Dell Computer Corporation (www.dell.com) - OptiPlex E1 266L BIOS Version: A00 Intel® Celeron™ Processor: 266 MHz Service Tag: A1234 Level 2 Cache: None System Time ........10:11:12 System Date ........Thu May 28, 1998 Diskette Drive A: .........
7DEOH $ 6\VWHP 6HWXS &DWHJRULHV &DWHJRU\ )XQFWLRQ Time Resets time on computer’s internal clock. Date Resets date on computer’s internal calendar. Diskette Drive A Identifies type of diskette drives installed. Cat- Diskette Drive B egory options always match physical locations of drives in computer.
Power Management cate- gory is disabled. Asset Tag Displays the customer-programmable asset tag number for the system if an asset tag number has been assigned. Dell OptiPlex E1 Managed PC Service Manual...
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,QGH[ 1XPEHUV computer block diagram, 1-17 3.5-inch diskette drive removal, 4-8 components, illustrated, 1-6 controls and indicators, 1-5 5.25-inch drive assembly removal, 4-9 cover removal, 4-3 diagnostics. See diagnostics, system DMA channel assignments, 1-12 expansion features, 1-6 AC power receptacle, 1-6 features, 1-1 AC voltage selection switch, 1-6 front-panel view, 1-5...
power indicator, 1-5 power supply key combinations, 1-20 115/230-VAC, 1-5 enter System Setup program, A-1 about, 1-5, 1-13 cables, 1-16 DC voltage ranges, 1-14 flea power, 1-5 power distribution, 1-17 main memory, 1-2, 1-7 removal, 4-11 service data, 1-13 memory subsystem voltage ranges, 1-14 expansion using DIMMs, 1-7 flash ROM, 1-2...