Dell POWER EDGE 2900 Hardware Owner's Manual
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Dell POWER EDGE 2900 Hardware Owner's Manual

Dell personal computer user manual
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Dell™ PowerEdge™ 2900 Systems
Hardware Owner's Manual
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

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Summary of Contents for Dell POWER EDGE 2900

  • Page 1 Dell™ PowerEdge™ 2900 Systems Hardware Owner’s Manual w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...
  • Page 2 Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, PowerConnect, XPS, and Dell OpenManage are trademarks of Dell Inc.; Intel, Pentium, Xeon, and Celeron are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation; EMC is a registered trademark of EMC Corporation.

  • Page 3: Table Of Contents

    Contents About Your System System Orientation ....... . Other Information You May Need Accessing System Features During Startup Front-Panel Features and Indicators Hard-Drive Indicator Codes...
  • Page 4 Serial Communication Screen System Security Screen Exit Screen ....... . . System and Setup Password Features Using the System Password Using the Setup Password...
  • Page 5 Removing the Power Supply Blank Installing the Power Supply Blank Fans ........Removing and Installing a Fan Removing or Installing the Cooling Shroud Fan Expansion Cards...
  • Page 6 Installing a RAC Card Activating the Integrated NIC TOE Microprocessor ....... . . Replacing a Processor 1x8 SAS Backplane Board Removing the 1x8 SAS Backplane Board...
  • Page 7 Checking the Equipment ......Troubleshooting IRQ Assignment Conflicts Troubleshooting External Connections Troubleshooting the Video Subsystem Troubleshooting the Keyboard Troubleshooting the Mouse Troubleshooting Basic I/O Functions...
  • Page 8 Technical Assistance Online Services AutoTech Service Automated Order-Status Service Technical Support Service Dell Enterprise Training and Certification Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call ....... . .

  • Page 9: About Your System

    About Your System This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability. The system firmware, applications, and operating systems monitor the system and component status and alert you when a problem arises.

  • Page 10: System Orientation

    System Orientation Figure 1-1 shows the rack and tower versions of your system. The illustrations in this document are based on the rack version, unless otherwise indicated. Figure 1-1. Tower and Rack-Mount Orientations system control panel (rack) Other Information You May Need CAUTION: The Product Information Guide provides important safety and regulatory information.

  • Page 11: Accessing System Features During Startup

    PXE boot. For more information, see the documentation for your integrated NIC. <Ctrl+D> If you have the optional Dell Remote Access Controller (DRAC), this keystroke allows access to selected DRAC configuration settings. See the DRAC User’s Guide for more information on setup and use of DRAC.

  • Page 12: Front-Panel Features And Indicators

    Front-Panel Features and Indicators Figure 1-2 shows the controls, indicators, and connectors located behind the optional rack bezel on the system's front panel. Table 1-2 provides component descriptions. Figure 1-2. Front-Panel Features and Indicators Table 1-2. Front-Panel Components Item Component Power-on indicator, power button NMI button...
  • Page 13 Table 1-2. Front-Panel Components (continued) Item Component System identification button LCD panel USB connectors (2) Video connector Diskette drive Hard drives Flex bay Tape backup unit Optical drive Icon Description The identification buttons on the front and back panels can be used to locate a particular system within a rack. When one of these buttons is pushed, the LCD panel on the front and the blue system status indicator on the back blink until one of the buttons is pushed again.

  • Page 14: Hard-Drive Indicator Codes

    Hard-Drive Indicator Codes The hard-drive carriers have two indicators—the drive-activity indicator and the drive-status indicator. See Figure 1-3. In RAID configurations, the drive-status indicator lights to indicate the status of the drive. In non-RAID configurations, only the drive-activity indicator lights; the drive-status indicator is off. Figure 1-3.
  • Page 15 Table 1-3 lists the drive indicator patterns for RAID hard drives. Different patterns are displayed as drive events occur in the system. For example, if a hard drive fails, the "drive failed" pattern appears. After the drive is selected for removal, the "drive being prepared for removal" pattern appears, followed by the "drive ready for insertion or removal"...

  • Page 16: Back-Panel Features And Indicators

    Back-Panel Features and Indicators Figure 1-4 shows the controls, indicators, and connectors located on the system's back panel. Figure 1-4. Back-Panel Features and Indicators serial connector NIC1 connector expansion-card slots (6) 10 system status indicator connector 13 power supply 1 Connecting External Devices When connecting external devices to your system, follow these guidelines: •...

  • Page 17: Power Indicator Codes

    See "Using the System Setup Program" on page 35 for information about enabling, disabling, and configuring I/O ports and connectors. Power Indicator Codes The power button on the front panel controls the power input to the system's power supplies. The power indicator lights green when the system is on.

  • Page 18: Nic Indicator Codes

    NIC Indicator Codes Each NIC on the back panel has an indicator that provides information on network activity and link status. See Figure 1-6. Table 1-5 lists the NIC indicator codes. Figure 1-6. NIC Indicators link indicator Table 1-5. NIC Indicator Codes Indicator Link and activity indicators are off Link indicator is green...
  • Page 19 Table 1-6. LCD Status Messages Code Text SYSTEM NAME E1000 FAILSAFE, Call Support E1114 Temp Ambient E1116 Temp Memory E1210 CMOS Batt E1211 ROMB Batt E12 nn XX PwrGd E1229 CPU # VCORE E1310 RPM Fan ## E1313 Fan Redundancy Causes A 62-character string that can be defined by the user in the System...
  • Page 20 AC power source, or the SEL is cleared using either Server Assistant or the BMC Management Utility. See the Dell OpenManage Baseboard Management Controller User’s Guide for information about these utilities. See "Troubleshooting the Microprocessors"...
  • Page 21 Table 1-6. LCD Status Messages (continued) Code Text E1422 CPU Machine Chk E1610 PS # Missing E1614 PS # Status E1618 PS # Predictive E161C PS # Input Lost PS # Input Range Power source for specified power E1620 E1624 PS Redundancy E1710 I/O Channel Chk...
  • Page 22 Table 1-6. LCD Status Messages (continued) Code Text E1712 PCI SERR B## D## PCI SERR Slot # E1714 Unknown Err E171F PCIE Fatal Err B## D## F## PCIE Fatal Err Slot # E1810 HDD ## Fault HDD ## Rbld Abrt The specified hard drive has E1811 E1812 HDD ## Removed...
  • Page 23 Table 1-6. LCD Status Messages (continued) Code Text E1A14 SAS Cable A E1A15 SAS Cable B E1A16 SAS Cable FB E1A17 Pwr Cable FB E1A18 PDB Ctrl Cable E2010 No Memory E2011 Mem Config Err E2012 Unusable Memory Shadow BIOS Fail The system BIOS failed to copy E2013 E2014 CMOS Fail...
  • Page 24 SIO failure. Keyboard controller failure. System management interrupt (SMI) initialization failure. BIOS shutdown test failure. BIOS POST memory test failure. See "Troubleshooting System Dell remote access controller (DRAC) configuration failure. CPU configuration failure. Incorrect memory configuration. Memory population order incorrect.
  • Page 25 Table 1-6. LCD Status Messages (continued) Code Text E2112 Mem Spare DIMM E2113 Mem Mirror DIMM ## & ## Fatal NB Mem CRC One of the connections in the E2118 Fatal SB Mem CRC One of the connections in the E2119 I1910 Intrusion...

  • Page 26: Solving Problems Described By Lcd Status Messages

    Solving Problems Described by LCD Status Messages When a single message appears on the status LCD, locate the code in Table 1-6 and perform the suggested corrective action. The code on the LCD can often specify a very precise fault condition that is easily corrected.
  • Page 27 Table 1-7. System Messages Message Alert! Redundant memory disabled! Memory configuration does not support redundant memory. Attempting to update Remote Configuration. Please wait... BIOS Update Attempt Failed! Caution! NVRAM_CLR jumper is installed on system board. CPUs with different cache sizes detected! Decreasing available memory DIMM pairs must be matched...
  • Page 28 Table 1-7. System Messages (continued) Message Dual-rank DIMM paired with Single-rank DIMM - The following DIMM/rank has been disabled by BIOS: DIMM x Rank y Diskette drive n seek failure Diskette read failure Diskette subsystem reset failed Drive not ready Error: Incorrect memory configuration.
  • Page 29 Corrective Actions Ensure that only Dell-qualified memory is used. Dell recommends purchasing memory upgrade kits directly from www.dell.com or your Dell sales agent to ensure compatibility. See "Getting Help" on page 147. This message is usually followed by specific information. Note the information and take the appropriate action to resolve the problem.
  • Page 30 Table 1-7. System Messages (continued) Message No boot device available No boot sector on hard drive No timer tick interrupt Northbound merge error - The following DIMM has been disabled by BIOS: DIMM x Not a boot diskette PCIe Degraded Link Width Error: Embedded Bus# nn /Dev# nn /Func n Expected Link Width is n...
  • Page 31 Table 1-7. System Messages (continued) Message PCI BIOS failed to install PCI device BIOS (Option ROM) Plug & Play Configuration Error Read fault Requested sector not found Remote configuration update attempt failed ROM bad checksum = address Expansion card improperly installed or Sector not found Seek error Seek operation failed...
  • Page 32 Corrective Actions Ensure that only Dell-qualified memory is used. Dell recommends purchasing memory upgrade kits directly from www.dell.com or your Dell sales agent to ensure compatibility. Ensure that only ECC FBD1 memory is used. Dell recommends purchasing memory upgrade kits directly from www.dell.com or your Dell sales agent to...

  • Page 33: Warning Messages

    Table 1-7. System Messages (continued) Message Warning: The current memory configuration is not optimal. Dell recommends a population of 2, 4, 8, or 12 DIMMs. DIMMs should be populated sequentially starting in slot 1. Write fault Write fault on selected...
  • Page 34 About Your System...

  • Page 35: Using The System Setup Program

    Using the System Setup Program After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future reference. You can use the System Setup program to: •...

  • Page 36: Using The System Setup Program

    Using the System Setup Program Table 2-1 lists the keys that you use to view or change information on the System Setup program screens and to exit the program. Table 2-1. System Setup Program Navigation Keys Keys Up arrow or <Shift><Tab> Down arrow or <Tab>...
  • Page 37 Figure 2-1. Main System Setup Program Screen Table 2-2 lists the options and descriptions for the information fields that appear on the main System Setup program screen. NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options, where applicable.
  • Page 38 Available options can include the diskette drive, CD drive, hard drives, and network. NOTE: SCSI adapter. See support.dell.com for the latest support information about booting from external devices. USB Flash Drive Type Determines the emulation type for a USB flash drive. Hard disk allows the USB (Auto default) flash drive to act as a hard drive.

  • Page 39: Cpu Information Screens

    CPU Information Screens Table 2-3 lists the options and descriptions for the information fields that appear on the CPU Information screen. Table 2-3. CPU Information Screen Option Description 64-bit Technology Specifies if the installed processor(s) support Intel 64-bit extensions. Core Speed Displays the clock speed of the processor(s).

  • Page 40: Integrated Devices Screen

    Integrated Devices Screen Table 2-4 lists the options and descriptions for the information fields that appear on the Integrated Devices screen. Table 2-4. Integrated Devices Screen Options Option Description Integrated SAS Controller Enables or disables the integrated SAS controller. This option appears only if a SAS (Enabled default) controller is installed.

  • Page 41: Serial Communication Screen

    Serial Communication Screen Table 2-5 lists the options and descriptions for the information fields that appear on the Serial Communication screen. Table 2-5. Serial Communication Screen Options Option Description Serial Communication Options are On with Console Redirection via COM2, and Off. (Off default) Failsafe Baud Rate Displays the failsafe baud rate used for console redirection when...

  • Page 42: Exit Screen

    Table 2-6. System Security Screen Options (continued) Option Description Password Status Setting the Setup Password option to Enabled prevents the system password from being changed or disabled at system start-up. To lock the system password, assign a setup password in the Setup Password option and then change the Password Status option to Locked.

  • Page 43: System And Setup Password Features

    System and Setup Password Features NOTICE: The password features provide a basic level of security for the data on your system. If your data requires more security, use additional forms of protection, such as data encryption programs. NOTICE: Anyone can access the data stored on your system if you leave the system running and unattended without having a system password assigned or if you leave your system unlocked so that someone can disable the password by changing a jumper setting.
  • Page 44 The password assignment is not case-sensitive. However, certain key combinations are not valid. If you enter one of these combinations, an error message appears. To erase a character when entering your password, press <Backspace> or the left-arrow key. NOTE: To escape from the field without assigning a system password, press <Enter> to move to another field, or press <Esc>...

  • Page 45: Using The Setup Password

    Deleting or Changing an Existing System Password 1 When prompted, press <Ctrl><Enter> to disable the existing system password. If you are asked to enter your setup password, contact your network administrator. 2 Enter the System Setup program by pressing <F2> during POST. 3 Select the System Security screen field to verify that the Password Status option is set to Unlocked.

  • Page 46: Disabling A Forgotten Password

    If you do not enter the correct password in three attempts, the system lets you view, but not modify, the System Setup screens—with the following exception: If System Password is not set to Enabled and is not locked through the Password Status option, you can assign a system password (however, you cannot disable or change an existing system password).

  • Page 47: Entering The Bmc Setup Module

    Entering the BMC Setup Module 1 Turn on or restart your system. 2 Press <Ctrl-E> when prompted after POST. If your operating system begins to load before you press <Crtl-E>, allow the system to finish booting, and then restart your system and try again. BMC Setup Module Options For information about the BMC Setup Module options and how to configure the emergency management port (EMP), see the BMC User’s Guide.
  • Page 48 Using the System Setup Program...

  • Page 49: Installing System Components

    Installing System Components This section describes how to install the following system components: • Hot-plug hard drives • Power supplies • Cooling fans • Expansion cards • Tape, optical, and diskette drives • System battery • System memory • RAC card •...

  • Page 50: Opening And Closing The System

    Opening and Closing the System The system is enclosed by an optional bezel and cover. To upgrade or troubleshoot the system, remove the bezel and cover to access the drives and internal system components. Removing the Bezel Removing the Rack Bezel 1 Unlock the keylock at the left end of the bezel.
  • Page 51 Removing the Tower Bezel 1 Unlock the keylock at the right side of the bezel. See Figure 3-2. 2 While grasping the bezel, push the release latch on top of bezel to the left. 3 Rotate the top of the bezel away from the front panel. 4 Unhook the bottom of the bezel and pull the bezel away from the system.

  • Page 52: Removing The Peripheral Bay Panel (Tower Only)

    Removing the Peripheral Bay Panel (Tower Only) NOTE: The peripheral bay panel can be removed only from inside the bezel. 1 With the bezel removed from the system, place the bezel face-down on a flat working surface. 2 Locate the release tabs inside the bezel at the bottom of the peripheral bay panel and press in on the tabs and push forward to slide the panel outward from the bezel.

  • Page 53: Installing The Bezel

    Installing the Bezel 1 Insert the hooks on the end of the bezel into the bezel slots on the right (or bottom) side of the system front plate. See Figure 3-1 for rack systems or Figure 3-2 for tower systems. 2 Rotate the other end of the bezel toward the front panel and press the bezel onto the panel to engage the latch.

  • Page 54: Hot-Plug Hard Drives

    Figure 3-4. Installing and Removing the System Cover latch release lock cover latch Hot-Plug Hard Drives Figure 3-5 shows how the SAS/SATA hot-plug drive bays are numbered in the rack-mount orientation. NOTE: For the tower orientation, drive bays 8 and 9 are reversed. Installing System Components system cover chassis hooks...

  • Page 55: Before You Begin

    Figure 3-5. Hard-Drive Bay Numbers (Rack) 1x2 flex bay hard drives Before You Begin Hard drives are supplied in special hot-pluggable drive carriers that fit in the hard-drive bays. Depending on your configuration, you received one of the following two drive carrier types: •...

  • Page 56: Removing A Drive Blank

    NOTICE: Do not turn off or reboot your system while the drive is being formatted. Doing so can cause a drive failure. When you format a high-capacity hard drive, allow enough time for the formatting to be completed. Long format times for these drives are normal. A 9-GB hard drive, for example, can take up to 2.5 hours to format.
  • Page 57 3 Install the hot-plug hard drive. Open the handle on the hard-drive carrier. Figure 3-6. Installing a Hot-Plug Hard Drive drive carrier release handle Insert the hard-drive carrier into the drive bay until the carrier contacts the backplane. Close the handle to lock the drive in place. 4 Replace the front bezel, if it was removed in step 1.

  • Page 58: Replacing A Hard-Drive Carrier

    Replacing a Hard-Drive Carrier Removing a Hard Drive From a Hard-Drive Carrier 1 If you are removing a SATA hard drive from a SATAu drive carrier, remove the interposer card: Viewing the hard drive carrier from the rear, locate the release lever on the left end of the interposer card.

  • Page 59: Installing A Sata Hard Drive Into A Sata Drive Carrier

    Figure 3-7. Installing a SAS Hard Drive Into a Drive Carrier screws (4) Installing a SATA Hard Drive Into a SATA Drive Carrier NOTE: SATA hard drives that connect directly to the SAS backplane must be installed in SATA drive carriers (labeled "SATA").

  • Page 60: Installing A Sata Hard Drive And Interposer Card Into A Satau Hard-Drive Carrier

    Figure 3-8. Installing a SATA Hard Drive Into a SATA Drive Carrier screws (4) Installing a SATA Hard Drive and Interposer Card Into a SATAu Hard-Drive Carrier NOTE: When you install a SATA hard drive into a SATAu drive carrier, you must install an interposer card onto the back of the hard drive.
  • Page 61 4 Attach the interposer card to the rear of the SATA hard drive: Angle the top of the interposer card into the inside top carrier rail so that the tabs on the interposer card bracket attach to the slots on the inside of the carrier rail. See Figure 3-9. Rotate the bottom end of the card toward the hard drive to seat the connector.

  • Page 62: Power Supplies

    Power Supplies Your system supports one or two power supplies rated at an output of 930 W. If only one power supply is installed, it must be installed in the left power supply bay (1). If two power supplies are installed, the second power supply serves as a redundant, hot-plug power source.

  • Page 63: Installing A Power Supply

    Figure 3-10. Installing and Removing a Power Supply power supply power supply blank Installing a Power Supply 1 If you are adding a second power supply, remove the power supply blank. See "Removing the Power Supply Blank" on page 64. 2 Holding the handle in the open position, slide the new power supply into the chassis until the release lever contacts the system chassis.

  • Page 64: Removing The Power Supply Blank

    Removing the Power Supply Blank Using a Phillips screwdriver, remove the screw on the left side of the blank, rotate the blank slightly to clear the bay, and remove from the chassis. See Figure 3-10. NOTICE: To ensure proper system cooling, the power supply blank must be installed on the unoccupied power supply bay in a non-redundant configuration.

  • Page 65: Removing And Installing A Fan

    Figure 3-11. Cooling Fans expansion-card fan (FAN1) memory module fan (FAN4) Removing and Installing a Fan CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

  • Page 66: Removing Or Installing The Cooling Shroud Fan

    Figure 3-12. Installing and Removing a Fan From the Fan Brackets fan connector on system board Removing or Installing the Cooling Shroud Fan CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
  • Page 67 4 Remove the fan from the bracket by squeezing the release handles on top of the fan and pulling the fan out of the bracket. See Figure 3-13. NOTICE: Do not remove more than one fan from the system at a time and do not operate the system with any fan removed for an extended period of time.

  • Page 68: Expansion Cards

    Expansion Cards Your system provides six full-length expansion card slots configured as follows: • Slot 1 and 2 are 64-bit, 133-MHz (3.3-V) PCI-X 100-MHz, 66-Hz, and 33-MHz PCI cards and PCI-X cards. • Slot 3 is a x8 lane-width PCIe expansion slot. •...
  • Page 69 Figure 3-15. Installing and Removing Expansion Cards card-edge guide 4 Remove the filler bracket on the slot you will be using. NOTE: Keep this bracket if you need to remove the expansion card. Filler brackets must be installed over empty expansion-card slots to maintain Federal Communications Commission (FCC) certification of the system.

  • Page 70: Removing An Expansion Card

    Removing an Expansion Card CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

  • Page 71: Installing An Internal Scsi Tape Backup Unit

    Figure 3-16. Installing and Removing the Half-Height Tape Backup Unit or Optical Drive IDE or SCSI ribbon cable half-height tape backup unit or optical drive Installing an Internal SCSI Tape Backup Unit This subsection describes how to configure and install an internal SCSI tape backup unit in the peripheral bay.
  • Page 72 4 Unpack the tape drive (and controller card, if applicable) and configure the tape drive according to the documentation that came with the tape drive, based on the following guidelines: Each device attached to a SCSI host adapter must have a unique SCSI ID number. (Narrow SCSI devices use IDs 0 to 7;...

  • Page 73: Optical Drive

    Optical Drive Removing an Optical Drive CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

  • Page 74: Diskette Drive

    5 Disconnect the cables from the SAS controller daughter card on the expansion-bay bracket and pull the cables out of the way of the center fans. 6 Remove the fans from the center fan bracket. See "Removing and Installing a Fan" on page 65. 7 Remove the center fan bracket.
  • Page 75 Figure 3-17. Installing and Removing the Diskette Drive diskette drive diskette drive carrier drive bay tabs diskette drive ribbon cable release tab diskette drive power cable metal stop Installing System Components...

  • Page 76: Installing The Diskette Drive Into The Drive Carrier

    Installing the Diskette Drive Into the Drive Carrier Place the diskette drive into the drive carrier with the connectors toward the back, align the screw holes, and secure with the three Phillips screws. See Figure 3-18. Figure 3-18. Installing the Diskette Drive Into the Drive Carrier screws (3) diskette drive Installing the Diskette Drive...

  • Page 77: System Battery

    5 To remove the diskette drive filler plate, pull the retention spring slightly away from the filler plate, then lift the filler plate from the carrier. 6 Install the diskette drive carrier into the system: Align the slots on the bottom of the diskette drive carrier with the drive bay tabs on top of the peripheral bay and lower the carrier unto the tabs.
  • Page 78 5 Remove the system battery. NOTICE: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery. Support the battery connector by pressing down firmly on the positive side of the connector. See Figure 3-19.

  • Page 79: Cooling Shroud

    Cooling Shroud The cooling shroud produces and directs airflow over the system memory modules with an attached hot- plug fan. The fan need not be removed prior to removing the shroud. Removing the Cooling Shroud CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
  • Page 80 Figure 3-20. Installing and Removing the Fan Brackets and Cooling Shroud cooling shroud latch (left) back fan bracket release latch 5 chassis slot Installing System Components cooling shroud back fan bracket center fan bracket release latch (2) cooling shroud latch (right) center fan bracket...

  • Page 81: Installing The Cooling Shroud

    Installing the Cooling Shroud To install the cooling shroud, align the rails on the right side of the shroud with the tracks on the right chassis wall and then slowly lower the shroud straight down into the system until the fan connector engages and the latches snap into place.

  • Page 82: Removing The Back Fan Bracket

    Removing the Back Fan Bracket CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
  • Page 83 Each channel consists of three DIMM sockets: • Channel 0 contains DIMM_1, DIMM_5, and DIMM_9. • Channel 1 contains DIMM _2, DIMM_6, and DIMM_10. • Channel 2 contains DIMM_3, DIMM_7, and DIMM_11. • Channel 3 contains DIMM _4, DIMM _8, and DIMM_12. The first DIMM socket of each channel has white release tabs.

  • Page 84: General Memory Module Installation Guidelines

    General Memory Module Installation Guidelines To ensure optimal performance of your system, observe the following guidelines when configuring your system memory. • Use only qualified FBDs. FBDs can be either single-ranked or dual-ranked. FBDs marked with a 1R are single-ranked and modules marked with a 2R are dual-ranked. •...

  • Page 85: Memory Mirroring Support

    Table 3-1. Memory Sparing Configurations (continued) DIMMs Size/Type 256-MB single-rank 512-MB single-rank 1-GB single-rank 2-GB single-rank 2-GB dual-rank 4-GB dual-rank Memory Mirroring Support The system supports memory mirroring if eight or twelve identical memory modules are installed in the system. Mirroring must be enabled in the System Setup program and can be used only if memory sparing is not enabled.
  • Page 86 Figure 3-22. Installing and Removing a Memory Module memory module memory module socket ejectors (2) 6 Align the memory module's edge connector with the alignment key on the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way.

  • Page 87: Removing Memory Modules

    13 If the value is incorrect, one or more of the memory modules may not be installed properly. Repeat step 2 through step 12 of this procedure, checking to ensure that the memory modules are firmly seated in their sockets. 14 Run the system memory test in the system diagnostics.
  • Page 88 Figure 3-23. Installing a RAC Card notch in card edge RAC card expansion-bay bracket 5 Angle the RAC card so that its NIC connector inserts through the back-panel RAC card opening. See Figure 3-23. 6 Attach the card to the expansion-bay bracket: Position the RAC card on the expansion-bay bracket so that the plastic standoff at the back of the bracket inserts into the notch on the edge of the RAC card.

  • Page 89: Activating The Integrated Nic Toe

    1 Prior to upgrading your system, download the latest system BIOS version on support.dell.com. 2 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
  • Page 90 NOTICE: When you remove the heat sink, the possibility exists that the processor might adhere to the heat sink and be removed from the socket. It is recommended that you remove the heat sink while the processor is still warm. NOTICE: Never remove the heat sink from a processor unless you intend to remove the processor.
  • Page 91 7 Wait 30 seconds for the heat sink to loosen from the processor. 8 Open the other heat sink retention lever. 9 If the heat sink has not separated from the processor, carefully rotate the heat sink in a clockwise, then counterclockwise, direction until it releases from the processor.
  • Page 92 16 Install the processor in the socket. NOTICE: Positioning the processor incorrectly can permanently damage the system board or the processor when you turn it on. When placing the processor in the socket, be careful not to bend the pins in the socket. If the release lever on the processor socket is not positioned all the way up, move it to that position.

  • Page 93: 1X8 Sas Backplane Board

    1x8 SAS Backplane Board Removing the 1x8 SAS Backplane Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

  • Page 94: Optional 1X2 Flex Bay Drive Bracket

    9 Replace the front bezel, if removed. 10 Reconnect the system to the electrical outlet and turn on the system and attached peripherals. Optional 1x2 Flex Bay Drive Bracket Removing the 1x2 Flex Bay Drive Bracket CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.

  • Page 95: Installing The 1X2 Flex Bay Drive Bracket

    Figure 3-26. Installing and Removing the Flex Bay Drive Bracket peripheral bay release latch power connector flex bay Installing the 1x2 Flex Bay Drive Bracket CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.

  • Page 96: Sas Controller Daughter Card

    6 Connect the SAS cables to the flex bay bracket backplane: Connect the SAS cable from the SAS_B connector on the 1x8 backplane board to the SAS_B_OUT connector on the flex bay backplane board. See Figure 6-3 for the location of the SAS_B connector on the 1x8 backplane board.

  • Page 97: Removing The Sas Controller Daughter Card

    Figure 3-27. Replacing a SAS RAID Controller Daughter Card Battery SAS RAID controller daughter card routing hole for RAID battery cable RAID battery Removing the SAS Controller Daughter Card The following procedure applies to either a SAS controller or a SAS RAID controller daughter card. A SAS RAID controller daughter card is illustrated in Figure 3-28.
  • Page 98 3 Continue to hold the guide rails outward as you pull the SAS controller daughter card upward from the rails. If you need to replace the SAS daughter card battery, see "Replacing the SAS RAID Controller Daughter Card Battery" on page 96. Figure 3-28.

  • Page 99: Installing The Sas Controller Daughter Card

    Installing the SAS Controller Daughter Card The following procedure applies to either a SAS controller or a SAS RAID controller daughter card. 1 Hold the daughter card by its edges and align the card with the slide rails on the expansion-bay bracket. See Figure 3-28.
  • Page 100 Figure 3-29. Cabling the SAS Controller (Non-RAID) SAS controller daughter card SAS_A connector Installing System Components SAS connector 1x8 SAS backplane...

  • Page 101: Cabling The Sas Raid Controller

    Cabling the SAS RAID Controller For a system with the optional SAS RAID controller daughter card installed, you can configure your system to use the 1x8 SAS backplane only or the 1x8 SAS backplane with the optional 1x2 SAS backplane installed. Cabling for each configuration is discussed in the following subsections. See your SAS RAID controller documentation for details on the different RAID levels supported for your configuration and the drive requirements for specific RAID types.
  • Page 102 Figure 3-30. Cabling the SAS RAID Controller to the 1x8 Backplane SAS RAID controller daughter card (DIMM not shown) 1x8 SAS backplane Installing System Components SAS_1 connector SAS_B connector SAS_0 connector SAS_A connector...
  • Page 103 1x8 Plus 1x2 Drive Configuration If the optional 1x2 SAS backplane is installed in the flex bay, make the following cable connections: • Connect SAS_0 on the SAS controller daughter card to connector SAS_A on the 1x8 SAS backplane board. See Figure 3-31. •...
  • Page 104 Figure 3-31. Cabling the SAS RAID Controller to the 1x8 and 1x2 Backplane SAS RAID controller daughter card (DIMM not shown) 1x8 SAS backplane SAS_B_IN connector Installing System Components SAS_1 connector (connect to SAS_B_IN connector) SAS_B connector SAS_B_OUT connector (connect to SAS_B connector) SAS_0 connector (connect to SAS_A connector) SAS_A connector...

  • Page 105: Configuring The Boot Drive

    Configuring the Boot Drive By default, the system boots from drive 0 on the 1x8 SAS backplane. The order of boot devices is specified in the System Setup program. See "Using the System Setup Program" on page 35. Control Panel Assembly (Service-Only Procedure) Removing the Control Panel Assembly The following procedure applies to either a rack or tower system.

  • Page 106: Installing The Control Panel Assembly

    Figure 3-32. Removing the Control Panel Assembly display module screws (2) control panel board system chassis Installing the Control Panel Assembly The following procedure applies to either a rack or tower system. Figure 3-32 illustrates a control panel assembly in the rack orientation. 1 Insert the control panel assembly display module into the chassis cutout and secure with the two Torx screws.

  • Page 107: System Board (Service-Only Procedure)

    5 Connect the control panel interface cable to the control panel board. See Figure 3-32. 6 Close the system. See "Closing the System" on page 53. 7 If applicable, reinstall the top panel on your tower system: Place the top panel on top of the system and offset slightly so that the panel can engage the chassis hooks.
  • Page 108 12 If a RAC card is present in the system, disconnect the RAC cables from the system board. Leave the RAC card attached to the expansion-bay bracket. Squeeze the metal tabs on the ends of the RAC cable connector and gently work the connector out of the socket.

  • Page 109: Installing The System Board

    Figure 3-33. Removing the System Board retention pin Installing the System Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

  • Page 110: Power Distribution Board (Service-Only Procedure)

    3 Reinstall the CPU processor(s). See "Replacing a Processor" on page 89. 4 Reinstall the memory modules. See "Installing Memory Modules" on page 85. 5 Reconnect all cables to the connectors on the front edge of the system board. 6 Reinstall the TOE key, if applicable. See Figure 6-2. 7 Reinstall the expansion-bay bracket: Align the expansion-bay bracket with the tabs on the system board and the chassis wall and then carefully push the bracket into the tabs.
  • Page 111 CAUTION: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself. 1 Turn off power to the system and disconnect the power cable from the power source. 2 Detach all cables from the rear of the system.

  • Page 112: Installing The Power Distribution Board

    Figure 3-34. Removing the Power Distribution Board power distribution board Installing the Power Distribution Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
  • Page 113 8 Reconnect all cables from the system board to the SAS backplane board, the control panel, and any tape or hard drives in the peripheral or flex bays. 9 Close the system. See "Closing the System" on page 53. 10 Reinsert the power supplies. See "Installing a Power Supply" on page 63. 11 Reconnect the system to the peripherals and electrical outlet, and turn on the system.
  • Page 114 Installing System Components...

  • Page 115: Troubleshooting Your System

    Troubleshooting Your System Safety First—For You and Your System To perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the system, do not attempt to service the system except as explained in this guide and elsewhere in your system documentation.

  • Page 116: Checking The Equipment

    Checking the Equipment This section provides troubleshooting procedures for external devices attached to the system, such as the monitor, keyboard, or mouse. Before you perform any of the procedures, see "Troubleshooting External Connections" on page 116. Troubleshooting IRQ Assignment Conflicts Most PCI devices can share an IRQ with another device, but they cannot use an IRQ simultaneously.

  • Page 117: Troubleshooting The Video Subsystem

    Troubleshooting the Video Subsystem Problem • Monitor is not working properly. • Video memory is faulty. Action 1 Check the system and power connections to the monitor. 2 Determine whether the system has an expansion card with a video output connector. In this system configuration, the monitor cable should normally be connected to the connector on the expansion card, not to the system’s integrated video connector.

  • Page 118: Troubleshooting The Mouse

    Troubleshooting the Mouse Problem • System message indicates a problem with the mouse. • Mouse is not functioning properly. Action 1 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 135. If the test fails, continue to the next step. 2 Examine the mouse and its cable for signs of damage.

  • Page 119: Troubleshooting A Serial I/O Device

    Troubleshooting a Serial I/O Device Problem • Device connected to the serial port is not operating properly. Action 1 Turn off the system and any peripheral devices connected to the serial port. 2 Swap the serial interface cable with a working cable, and turn on the system and the serial device. If the problem is resolved, replace the interface cable.

  • Page 120: Troubleshooting A Nic

    Troubleshooting a NIC Problem • NIC cannot communicate with network. Action 1 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 135. 2 Check the appropriate indicator on the NIC connector. • If the link indicator does not light, check all cable connections. •...

  • Page 121: Troubleshooting A Damaged System

    4 Let the system dry thoroughly for at least 24 hours. 5 Close the system. See "Closing the System" on page 53. 6 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the system does not start properly, see "Getting Help" on page 147. 7 If the system starts properly, shut down the system and reinstall all of the expansion cards that you removed.

  • Page 122: Troubleshooting The System Battery

    Troubleshooting the System Battery Problem • System message indicates a problem with the battery. • System Setup program loses system configuration information. • System date and time do not remain current. NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system configuration information.

  • Page 123: Troubleshooting System Cooling Problems

    NOTICE: You can hot-plug the power supplies. One power supply must be installed for the system to operate. The system is in the redundant mode when two power supplies are installed. Remove and install only one power supply at a time in a system that is powered on. Operating the system for extended periods of time with only one power supply installed and without a power supply blank installed can cause the system to overheat.

  • Page 124: Troubleshooting System Memory

    Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
  • Page 125 4 Remove the bezel. See "Removing the Bezel" on page 50. 5 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 6 Open the system. See "Opening the System" on page 53. 7 Remove the memory cooling shroud. See "Removing the Cooling Shroud" on page 79. NOTICE: Never remove the memory cooling shroud without first powering down the system.

  • Page 126: Troubleshooting A Diskette Drive

    13 Perform the following steps: Turn off the system and attached peripherals, and disconnect the system from its electrical outlet. Open the system. See "Opening the System" on page 53. Remove the memory cooling shroud. See "Removing the Cooling Shroud" on page 79. Perform step d through step h in step 12 for each memory module installed.

  • Page 127: Troubleshooting An Optical Drive

    16 Run the appropriate online diagnostic test to see whether the diskette drive works correctly. If the tests run successfully, an expansion card may be conflicting with the diskette drive logic, or an expansion card may be faulty. Continue to the next step. If the tests fail, see "Getting Help"...

  • Page 128: Troubleshooting An External Scsi Tape Drive

    9 Close the system. See "Closing the System" on page 53. 10 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem is not resolved, see "Getting Help" on page 147. Troubleshooting an External SCSI Tape Drive Problem •...

  • Page 129: Troubleshooting A Hard Drive

    13 If the problem is not resolved, see the documentation for the tape drive for additional troubleshooting instructions. 14 If you cannot resolve the problem, see "Getting Help" on page 147 for information on obtaining technical assistance. Troubleshooting a Hard Drive Problem •...

  • Page 130: Troubleshooting A Sas Or Sas Raid Controller Daughter Card

    7 If you have the non-RAID SAS controller daughter card, remove the hard drive and swap its drive bay location with another hard drive that is functioning properly. If the problem is resolved, reinstall the hard drive in the original bay. See "Installing a Hot-Plug Hard Drive"...

  • Page 131: Troubleshooting Expansion Cards

    3 Restart the system and press the applicable key sequence to enter the configuration utility program: • <Ctrl><C> for a SAS controller • <Ctrl><R> for a SAS RAID controller See the controller's documentation for information about configuration settings. 4 Check the configuration settings, make any necessary corrections, and restart the system. If the problem is not resolved, continue to the next step.
  • Page 132 Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

  • Page 133: Troubleshooting The Microprocessors

    Troubleshooting the Microprocessors Problem • Error message indicates a processor problem. • Front-panel status LCD indicates a problem with the processors or system board. • A heat sink is not installed for each processor. Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
  • Page 134 16 Replace processor 1 with processor 2 or with a processor of the same capacity. See "Replacing a Processor" on page 89. 17 Close the system. See "Closing the System" on page 53. 18 Run the appropriate online diagnostic test. If the tests complete successfully, replace processor 1.

  • Page 135: Running The System Diagnostics

    Running the System Diagnostics If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.

  • Page 136: Running The System Diagnostics

    Running the System Diagnostics The system diagnostics is run from the utility partition on your hard drive. NOTICE: Use the system diagnostics to test only your system. Using this program with other systems may cause invalid results or error messages. In addition, use only the program that came with your system (or an updated version of that program).

  • Page 137: Selecting Diagnostics Options

    Selecting Diagnostics Options Use the Diagnostics Options area to select how you want to test a device. You can set the following options: • Non-Interactive Tests Only — When checked, runs only tests that require no user intervention. • Quick Tests Only — When checked, runs only the quick tests on the device. Extended tests will not run when you select this option.
  • Page 138 Running the System Diagnostics...

  • Page 139: Jumpers And Connectors

    Jumpers and Connectors This section provides specific information about the system jumpers and describes the connectors on the various boards in the system. System Board Jumpers CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
  • Page 140 Figure 6-1. System Board Jumpers Table 6-1. System Board Jumper Settings Jumper Setting PWRD_EN (default) The password feature is enabled. NVRAM_CLR (default) The configuration settings in NVRAM are retained at system Jumpers and Connectors Description The password feature is disabled. boot.

  • Page 141: System Board Connectors

    System Board Connectors CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. See Figure 6-2 and Table 6-2 for the location and description of the system board connectors.

  • Page 142: Sas Backplane Connectors

    Table 6-2. System Board Connectors Item Connector PCIE_X4_6 PCIE_X4_5 PCIE_X4_4 PCIE_X8_3 PCIX_2 PCIX_1 INT_STORAGE RAC_CONN RAC_MII_CONN DIMMn FANn CPU1 CPU2 PWRn SATA_x PWR_CTRL FLOPPY CONTROL_PANEL BATTERY TOE_KEY SAS Backplane Connectors CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
  • Page 143 Figure 6-3. 1x8 SAS Backplane Connectors SAS_A connector diskette drive power connector (FDD) power connector for 1x2 backplane (FLEX) SAS_B connector retention pin power connector (BKPLN) optical drive/tape backup unit connector (CD/TBU) Jumpers and Connectors...

  • Page 144: Disabling A Forgotten Password

    Figure 6-4. 1x2 SAS Backplane Connectors power connector Disabling a Forgotten Password The password jumper on the system board enables the system password features or disables them and clears any password(s) currently in use. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
  • Page 145 10 Close the system. See "Closing the System" on page 53. 11 Reconnect the system to the electrical outlet, and turn on the system. The existing passwords are not disabled (erased) until the system boots with the password jumper plug removed.
  • Page 146 Jumpers and Connectors...

  • Page 147: Getting Help

    When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

  • Page 148: Autotech Service

    See the contact information for your region. Automated Order-Status Service To check on the status of any Dell™ products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order.

  • Page 149: Dell Enterprise Training And Certification

    If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call to speak to a sales specialist, see the contact information for your region.

  • Page 150: Before You Call

    Remember to fill out the Diagnostics Checklist. If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer system itself.
  • Page 151 Programs and versions: See your operating system documentation to determine the contents of the system’s start-up files. If possible, print each file. Otherwise, record the contents of each file before calling Dell. Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you performed:...

  • Page 152: Contacting Dell

    In certain countries, support specific to Dell XPS™ portable computers is available at a separate telephone number listed for participating countries. If you do not see a telephone number listed that is specific for XPS portable computers, you may contact Dell through the support number listed and your call will be routed appropriately.
  • Page 153 Country Code: 43 Home/Small Business Sales City Code: 1 Home/Small Business Fax Home/Small Business Customer Care Preferred Accounts/Corporate Customer Care Support for XPS portable computers only Home/Small Business Support for all other Dell computers Preferred Accounts/Corporate Support Switchboard Bahamas General Support Barbados...
  • Page 154 Technical Support (Penang, Malaysia) Country Code: 673 Customer Care (Penang, Malaysia) Transaction Sales (Penang, Malaysia) Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 AutoTech (automated Hardware and Warranty Support) Customer Service (Home Sales/Small Business) Customer Service (med./large business,...
  • Page 155 Country Code: 86 Technical Support E-mail: cn_support@dell.com City Code: 592 Customer Care E-mail: customer_cn@dell.com Technical Support Fax Technical Support (Dell™ Dimension™ and Inspiron) Technical Support (OptiPlex™, Latitude™, and Dell Precision™) Technical Support (servers and storage) Technical Support (projectors, PDAs, switches,...
  • Page 156 Denmark (Copenhagen) Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS portable computers only Country Code: 45 Technical Support for all other Dell computers Customer Care (Relational) Home/Small Business Customer Care Switchboard (Relational) Switchboard Fax (Relational) Switchboard (Home/Small Business)
  • Page 157 International Access Code: 00 Home and Small Business Country Code: 33 Technical Support for XPS portable computers only City Codes: (1) (4) Technical Support for all other Dell computers Customer Care Switchboard Switchboard (calls from outside of France) Sales Fax (calls from outside of France)
  • Page 158 Hong Kong Website: support.ap.dell.com International Access Code: 001 Technical Support E-mail: HK_support@Dell.com Country Code: 852 Technical Support (Dimension and Inspiron) Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp™, PowerEdge™, PowerConnect™, and PowerVault™) Customer Care Large Corporate Accounts Global Customer Programs...
  • Page 159 E-mail: dell_direct_support@dell.com Country Code: 353 Technical Support for XPS portable computers only City Code: 1 Technical Support for all other Dell computers U.K. Technical Support (dial within U.K. only) Home User Customer Care Small Business Customer Care U.K. Customer Care (dial within U.K. only) Corporate Customer Care Corporate Customer Care (dial within U.K.
  • Page 160 Technical Support (Dimension and Inspiron) Technical Support outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision, OptiPlex, and Latitude) Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) Technical Support (PDAs, projectors, printers, routers) Technical Support outside of Japan (PDAs,...
  • Page 161 Country Code: 853 Customer Service (Xiamen, China) Transaction Sales (Xiamen, China) Malaysia (Penang) Website: support.ap.dell.com International Access Code: 00 Technical Support (Dell Precision, OptiPlex, and Latitude) Country Code: 60 Technical Support (Dimension, Inspiron, and City Code: 4 Electronics and Accessories)
  • Page 162 Netherlands (Amsterdam) Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS portable computers only Country Code: 31 Technical Support for all other Dell computers City Code: 20 Technical Support Fax Home/Small Business Customer Care Relational Customer Care Home/Small Business Sales...
  • Page 163 City Code Norway (Lysaker) Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS portable computers only Country Code: 47 Technical Support for all other Dell products Relational Customer Care Home/Small Business Customer Care Switchboard Fax Switchboard Panama General Support...
  • Page 164 City Code Singapore (Singapore) Website: support.ap.dell.com International Access Code: 005 Technical Support (Dimension, Inspiron, and Electronics and Accessories) Country Code: 65 Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care Transaction Sales Corporate Sales Slovakia (Prague) Website: support.euro.dell.com...
  • Page 165 Sweden (Upplands Vasby) Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS portable computers only Country Code: 46 Technical Support for all other Dell products City Code: 8 Relational Customer Care Home/Small Business Customer Care Employee Purchase Program (EPP) Support...
  • Page 166 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care Transaction Sales Corporate Sales Thailand Website: support.ap.dell.com International Access Code: 001 Technical Support (OptiPlex, Latitude, and Dell Precision) Country Code: 66 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care Corporate Sales Transaction Sales...
  • Page 167 Country (City) International Access Code Country Code City Code U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp Country Code: 44 E-mail: dell_direct_support@dell.com City Code: 1344 Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) Technical Support for XPS portable computers only...
  • Page 168 Employee Purchase Program (EPP) Customers Dell Sales Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired U.S. Virgin Islands General Support Venezuela General Support...

  • Page 169: Glossary

    Glossary This section defines or identifies technical terms, abbreviations, and acronyms used in your system documents. A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature —...
  • Page 170 DNS — Domain Name System. A method of translating Internet domain names, such as www.dell.com, into IP addresses, such as 143.166.83.200. DRAM — Dynamic random-access memory. A system’s RAM is usually made up entirely of DRAM chips.
  • Page 171 expansion-card connector — A connector on the system board or riser board for plugging in an expansion card. F — Fahrenheit. FAT — File allocation table. The file system structure used by MS-DOS to organize and keep track of file ®...
  • Page 172 KB — Kilobyte(s); 1024 bytes. Kbps — Kilobit(s) per second. KBps — Kilobyte(s) per second. key combination — A command requiring you to press multiple keys at the same time (for example, <Ctrl><Alt><Del>). kg — Kilogram(s); 1000 grams. kHz — Kilohertz. KMM —...
  • Page 173 NTFS — The NT File System option in the Windows 2000 operating system. NVRAM — Nonvolatile random-access memory. Memory that does not lose its contents when you turn off your system. NVRAM is used for maintaining the date, time, and system configuration information. parity —...
  • Page 174 9-pin connector. service tag — A bar code label on the system used to identify it when you call Dell for technical support. simple disk volume — The volume of free space on a single dynamic, physical disk.
  • Page 175 UNIX — Universal Internet Exchange. UNIX, the precursor to Linux, is an operating system written in the C programming language. uplink port — A port on a network hub or switch used to connect to other hubs or switches without requiring a crossover cable.
  • Page 176 Glossary...

  • Page 177: Index

    81 removing, 79 cooling shroud fan, 66 cover closing, 53 opening, 53 CPU setup options, 39 damaged systems troubleshooting, 121 Dell contacting, 152 diagnostics checklist, 151 testing options, 136 when to use, 135 DIMM installing, 85 removing, 87 sockets, 82...
  • Page 178 error messages, 35 LCD, 18 systems management, 26 expansion cards installing, 68 removing, 70 troubleshooting, 131 expansion slots, 68 expansion-bay bracket installing, 110 removing, 108 external devices connecting, 16 fan bracket back, 82 center, 81 cooling shroud, 66 fans, 64 installing and removing, 65 numbered, 65 features...
  • Page 179 keyboard troubleshooting, 117 LCD panel configuring, 38 memory branches, 82 channels, 82 installation guidelines, 84 installing, 85 mirroring, 85 removing DIMMs, 87 socket arrangement, 83 sparing, 84 troubleshooting, 124 messages alert, 33 error, 35 hard-drive indicator codes, 14 status LCD, 18 system, 26 warning, 33 microprocessor...
  • Page 180 46 using, 45 spare bank, 84 startup accessing system features, 11 status messages LCD, 18 systems management, 26 support contacting Dell, 152 system board connectors, 141 installing, 109 jumpers, 139 removing, 107 system cooling troubleshooting, 123 system features accessing, 11...
  • Page 181 troubleshooting (continued) NIC, 120 power supplies, 122 SAS RAID controller daughter card, 130 serial I/O device, 119 start-up routine, 115 system battery, 122 system cooling, 123 tape drive, 128 USB device, 119 video, 117 wet system, 120 USB device troubleshooting, 119 video troubleshooting, 117 warning messages, 33...
  • Page 182 Index...

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