Additional Information - Sony DVP-NS500V Service Manual

Additional Information

Troubleshooting
If you experience any of the following
difficulties while using the player, use this
troubleshooting guide to help remedy the
problem before requesting repairs. Should
any problem persist, consult your nearest
Sony dealer.
Power
The power is not turned on.
, Check that the power code is connected
securely.
Picture
There is no picture.
, The connecting cords are not connected
securely.
, The connecting cords are damaged.
, The player is not connected to the correct TV
input jack (page 18).
, The video input on the TV is not correctly set.
Picture noise appears.
, The disc is dirty or flawed.
, If the picture output from your player goes
through your VCR to get to your TV, the copy-
protection signal applied to some DVD
programs could affect picture quality. If you
still experience problems even when you
connect your player directly to your TV,
please try connecting your player to your TV's
S video input (page 18).
Even though you set the aspect ratio
in "TV TYPE" of "SCREEN SETUP,"
the picture does not fill the screen.
, The aspect ratio of the disc is fixed on your
DVD.
The subtitle language cannot be
changed.
, Try using the DVD's menu instead of the
direct selection buttons on the remote (page
34).
, Multilingual subtitles are not recorded on the
DVD being played.
, The DVD prohibits the changing of the
subtitles.
The subtitle cannot be turned off.
, Try using the DVD's menu instead of the
direct selection buttons on the remote (page
34).
, The DVD prohibits the subtitles being turned
off.
The angles cannot be changed.
, Try using the DVD's menu instead of the
direct selection buttons on the remote (page
34).
, Multi-angles are not recorded on the DVD
being played. The angle can only be changed
when the "ANGLE" indicator lights up on the
front panel display (page 9).
, The DVD prohibits changing of the angles.
The player does not operate properly.
, When static electricity, etc., causes the player
to operate abnormally, press POWER on the
player to turn the player off and then on again.
Nothing is displayed on the front
panel display.
, "DIMMER" in "CUSTOM SETUP" is set to
"OFF." Set "DIMMER" to "BRIGHT" or
"DARK" (page 75).
5 numbers or letters are displayed on
the screen and on the front panel
display.
, The self-diagnosis function was activated.
(See the table on page 86.)
Sound
There is no sound.
, The connecting cord is not connected securely.
, The connecting cord is damaged.
, The player is connected to the wrong input
jack on the amplifier (receiver) (page 22, 24,
25).
, The amplifier (receiver) input is not correctly
set.
, The player is in pause mode or in Slow-motion
Play mode.
, The player is in fast forward or fast reverse
mode.
, If the audio signal does not come through the
DIGITAL OUT (OPTICAL or COAXIAL)
jack, check the audio settings (page 78).
, SACD audio signals are not output from the
digital jack.
Sound is noisy.
, The disc is dirty or flawed.
Sound distortion occurs.
, Set "AUDIO ATT" in "AUDIO SETUP" to
"ON" (page 77).
The surround effect is difficult to hear
when you are playing a Dolby Digital,
or DTS sound track.
, Check the speaker connections and setting
(page 22, 27, 78)
, Depending on the DVD, the output signal may
not be the entire 5.1 channels. It may be
monaural or stereo even if the sound track is
recorded in Dolby Digital or DTS format.
continued
The disc tray does not open and
"LOCKED" appears on the front panel
display.
, Contact your Sony dealer or local authorized
Sony service facility.
The sound comes from the center
speaker only.
, Depending on the disc, the sound may come
from the center speaker only.
, Set "SURROUND" to "OFF" in the Control
Menu display (page 55).
Operation
The remote does not function.
, There are obstacles between the remote and
the player.
, The distance between the remote and the
player is too far.
, The remote is not pointed at the remote sensor
on the player.
, The batteries in the remote are weak.
The disc does not play.
, There is no disc inside.
, The disc is turned over.
Insert the disc with the playback side facing
down on the disc tray.
, The disc is skewed.
, The player cannot play CD-ROMs, etc. (page
6).
, The region code on the DVD does not match
the player.
, Moisture has condensed inside the player.
Remove the disc and leave the player turned
on for about half an hour. Turn on the power
again before playing the disc (page 3).
, The player cannot play DVD-Rs, DVD-RWs,
CD-Rs, or CD-RWs that are not finalized.
83 84
Self-diagnosis Function
(When letters/numbers appear in the
display)
When the self-diagnosis function is activated
to prevent the player from malfunctioning, a
five-character service number (e.g., C 13 00)
with a combination of a letter and four digits
appears on the screen and the front panel
display. In this case, check the following
table.
C:13:00
First three Cause and/or corrective
characters of action
the service
number
C 13
The disc is dirty.
, Clean the disc with a soft
cloth (page 7).
C 31 The disc is not inserted
correctly.
, Re-insert the disc
correctly.
E XX To prevent a malfunction, the
(xx is a number) player has performed the self-
diagnosis function.
, Contact your nearest Sony
dealer or local authorized
Sony service facility and
give the 5-character
service number.
Example: E 61 10
85 86
1-20
The disc does not start playing from
the beginning.
, Program Play, Shuffle Play, Repeat Play, or
A-B Repeat Play has been selected (page 38).
Press CLEAR to cancel these functions before
playing a disc.
, Resume Play has been selected.
During stop, press x on the player or the
remote and then start playback (page 33).
, Depending upon the disc, the menu may
automatically appear on the screen.
The player starts playing the disc
automatically.
, The disc features an auto playback function.
, "AUTO PLAY" in "CUSTOM SETUP" is set
to "TIMER" (page 75).
Playback stops automatically.
, Some discs may contain an auto pause signal.
While playing such a disc, the player stops
playback at the auto pause signal.
You cannot perform some functions
such as Stop, Search, Slow-motion
Play, Repeat Play, Shuffle Play, or
Program Play.
, Depending on the disc, you may not be able to
do some of the operations above. See the
operating manual that comes with the disc.
The language for the sound track
cannot be changed.
, Try using the DVD's menu instead of the
direct selection buttons on the remote (page
34).
, Multilingual tracks are not recorded on the
DVD being played.
, The DVD prohibits the changing of the
language for the sound track.
Glossary
Chapter (page 9)
Sections of a picture or a music feature that
are smaller than titles. A title is composed of
several chapters. Depending on the disc, no
chapters may be recorded.
Digital Cinema Sound (DCS) (page 57)
Technology that Sony developed to enjoy
surround in a home using 4 or more speakers.
It simulates the sound of a movie editing
studio instead of the usual concert hall so that
you can enjoy the surround sound of a movie
theater in the comfort of your own home.
Dolby Digital (page 22, 78)
Digital audio compression technology
developed by Dolby Laboratories. This
technology conforms to 5.1-channel
surround sound. The rear channel is stereo
and there is a discrete subwoofer channel in
this format. Dolby Digital provides the same
5.1 discrete channels of high quality digital
audio found in Dolby Digital cinema audio
systems. Good channel separation is realized
because all of the channel data are recorded
discretely and little deterioration is realized
because all channel data processing is digital.
Dolby Surround (Pro Logic) (page 25)
Audio signal processing technology that
Dolby Laboratories developed for surround
sound. When the input signal contains a
surround component, the Pro Logic process
outputs the front, center and rear signals. The
rear channel is monaural.