Philips 190B9 User Manual page 58

Q&A
Q1.
SmartManage is a remote management/control software for IT managers to manage monitors across the network
A.
SmartControl is a control panel extension, which helps users to adjust monitor performances and settings by a software interface, instead of the hardware buttons
at the front bezel of the monitors.
Q2.
Restart your PC and see if SmartControl can work. Otherwise, you will need to remove and re-install SmartControl to ensure proper driver is installed.
A.
Q3.
If the following actions were executed, the monitor driver may need to be re-installed.
A.
To find out, please right click My Computer and click on Properties->Hardware-> Device Manager.
If you see "Plug and Play Monitor" shows under Monitor, then you need to re-install. Simply remove SmartControl and re-install it.
Q4.
It might be your graphic adaptor is not compatible with the SmartControl. If your graphic adaptor is one of the above mentioned brands, try to download the
A.
most updated graphic adaptor driver from corresponding companies' web site. Install the driver. Remove SmartControl, and re-install it once more.
If it is still not working, we are sorry that the graphic adaptor is not supported. Please pay attention to Philips' web site for any updated SmartControl driver
available.
Q5.
It might be your graphic card adaptor driver is not the most updated version which fully supporting DDC/CI interface. Please try to download the most updated
A.
graphic adaptor driver from corresponding companies' web site. Install the driver. Remove SmartControl, and re-install it once more.
Q6.
Please contact IT manager or Philips Service Center.
A.
Downloaded from ManualMonitor.com Manuals
What is the difference between SmartManage, SmartControl?
I change the monitor on a PC to a different one and the SmartControl becomes un-usable, what do I do?
The SmartControl functions well at the beginning, but it is not workable, what can I do?
Change video graphic adapter to another one
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Update video driver
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Activities on OS, such as service pack or patch
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Run Windows Update and updated monitor and/or video driver
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Windows was booted with the monitor power off or disconnected.
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After installing SmartControl, when clicking on SmartControl tab, nothing shows up after a while or a failure message shows, what happened?
When I click on Product Information, only partial information is shown, what happened?
I forgot my PIN for Theft Deterrence Function. How can I do?