Self-Troubleshooting With Hp Vision Diagnostics; Accessing Hp Vision Diagnostics - HP Z1 Maintenance And Service Manual

Self-troubleshooting with HP Vision Diagnostics

HP Vision Diagnostics is a diagnostic tool that can be used by the end user or technical support
personnel to view information about the hardware configuration of the computer and perform
hardware troubleshooting on HP Workstation and Desktop systems. Booted from either DVD/CD or
USB flash key, these diagnostics run outside the operating system and make it easier to isolate
potential issues and determine hardware failures.
HP Vision Diagnostics provides:
Capture complete system configuration information that can be shared as an HTML file,
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including:
System serial number
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System product number
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System BIOS revision
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Memory size and configuration
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Processor information
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Storage device information and configuration
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Graphics / audio / communications information and configuration
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Comprehensive diagnostic tests with:
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Highly configurable testing options (quick / complete / custom / interactive / non-interactive)
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Specific failing memory DIMM identification
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Tests for video card memory
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DST Smart tests for both SATA and SAS drives
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Other tests and diagnostics
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Diagnostic Failure Code Output – A unique warranty code is generated for each failure which
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can be used to validate diagnostic usage for a specific system
Ease-of-use - uses similar user interface as previous field diagnostics, HP Insight Diagnostics
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True end-to-end diagnostics – same diagnostics modules as used in the factory
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Use HP Vision Diagnostics to determine if all the devices installed on the computer are recognized by
the system and functioning properly. Running tests is optional but recommended after installing or
connecting a new device.
You can run tests, save the test results, and print them so that you have printed reports available
before placing a call to the Customer Support Center.
NOTE: Not all third-party devices may be detected by HP Vision Diagnostics.

Accessing HP Vision Diagnostics

There are three ways to access, install and use HP Vision Diagnostics:
Use the Vision Creator utility, pre-installed on your workstation, to burn HP Vision Diagnostics to
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CD or DVD.
Use additional preinstalled utilities on your workstation to either:
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72 Chapter 4 Diagnostics and troubleshooting