HP Z1 Maintenance And Service Manual
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HP Z1 Maintenance And Service Manual

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HP Z1 Workstation
Maintenance and Service Guide

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Summary of Contents for HP Z1

  • Page 1 HP Z1 Workstation Maintenance and Service Guide...
  • Page 2 Bluetooth is a trademark owned by its notice. The warranties for HP products are proprietor and used by Hewlett-Packard set forth in the express limited warranty Company under license.

  • Page 3: About This Guide

    About this guide This guide provides service and maintenance information for the HP Z1 Workstation. IMPORTANT: Removal and replacement procedures are now available in videos on the HP website. Go to the HP Customer Self Repair Services Media Library at http://www.hp.com/go/sml.
  • Page 4 About this guide...

  • Page 5: Table Of Contents

    Installing a remote system ..................24 Copying a setup configuration to another computer ............. 25 Updating and managing software ................26 HP Client Management Solutions ................26 Altiris Client Management Solutions ................26 HP SoftPaq Download Manager ................27 System Software Manager ..................27 ROM Flash ......................
  • Page 6 FailSafe Boot Block ....................28 Recovering the computer from Boot Block Recovery mode ......28 Workstation security ....................28 Asset tracking ..................29 SATA hard disk drive security ..............30 DriveLock applications ............... 31 Using DriveLock ................ 31 Password security ..................33 Establishing a setup password using Computer Setup (F10) Utility ...
  • Page 7 Self-troubleshooting with HP Vision Diagnostics ................74 Overview ....................... 74 Downloading and accessing HP Vision Diagnostics ............. 75 Accessing HP Vision Diagnostics on the computer ............75 Creating and using a bootable USB key ............. 76 Creating and using a bootable DVD ............76...
  • Page 8 History tab ....................80 Errors tab ....................81 Help tab ....................81 Saving and printing information in HP Vision Diagnostics ..........82 Diagnostic codes and errors ....................83 Diagnostic LED and audible (beep) codes ..............83 LED color definitions ....................86 POST error messages ....................

  • Page 9: Hardware Overview

    Hardware overview This chapter presents an overview of workstation hardware components. It includes these topics: Topics System board architecture on page 7 Chassis components on page 5 Front and bottom components on page 2 Side components on page 3 Rear components on page 4 Workstation specifications on page 8...

  • Page 10: Front And Bottom Components

    Front and bottom components Figure 1-1 Front and bottom components Table 1-1 Component descriptions Camera angle adjustment dial Serial number pull-out card Camera Speakers Left and right digital microphones Stand Display Chassis latches (bottom view) Chapter 1 Hardware overview...

  • Page 11: Side Components

    Side components Figure 1-2 Side components Table 1-2 Component descriptions Power button IEEE-1394a FireWire® connector Hard drive activity light USB 3.0 connectors (2) Slot-load optical drive eject button Headphone connector and activity LED Slot-load optical drive Microphone connector xD/MMC/MS/SD card reader Side components...

  • Page 12: Rear Components

    Rear components Figure 1-3 Rear components (excluding stand) Table 1-3 Component descriptions Handle Power cord connector Subwoofer connector (orange) USB 2.0 connectors (4) Audio line-out connector (green) Optical S/PDIF audio output Audio line-in connector (blue) RJ-45 network connector DisplayPort connector (output/input) Cable lock slot Chapter 1 Hardware overview...

  • Page 13: Chassis Components

    Chassis components Figure 1-4 Chassis components Table 1-4 Component descriptions Chassis and display assembly Memory modules (DIMMs) Graphics filler block (installed if graphics card assembly is not ordered) Stand Slot-load optical drive Rear I/O board Power supply Hard drive and carrier assembly Wireless keyboard/mouse USB receiver Graphics card assembly...

  • Page 14: System Board Components

    System board components The following figure and table describe the system board component layout. Figure 1-5 System board component locations Table 1-5 Component descriptions Cooling Service Internal USB header CPU fan Clear CMOS Internal USB Memory fan Crisis Recovery jumper Rear DP/LAN MXM fan ME/AMT flash override jumper...

  • Page 15: System Board Architecture

    System board architecture The following figure shows the system board block diagram. Figure 1-6 System board block diagram System board architecture...

  • Page 16: Workstation Specifications

    Workstation specifications Physical characteristics and technical specifications HP Z1 Workstation With stand 21.3 kg (47.0 lbs) Weight Without stand 15.4 kg (34.0 lbs) Stand only 5.9 kg (13.0 lbs) Upright, including stand Height: 58.42 cm (23.0 in) Width: 66.04 cm (26.0 in) Depth: 41.91 cm (16.5 in)
  • Page 17 ● External and internal USB 2.0 ports ● External USB 3.0 ports ● HP Low Power State technology enabled ● Supports European Union ERP Lot 6 tier2 power limit of less than 0.5W in off mode ● RJ45 for LAN ●...

  • Page 18: Environmental Specifications

    Environmental specifications Table 1-6 HP Workstation environmental specifications Operating: 5°C to 35°C (40°F to 95°F) Non-operating: -40°C to 60°C (-40°F to 140°F) Temperature NOTE: The ambient upper limit of 35°C is good up to 1524 m (5000 ft) elevation. Derate by 1°C for every 305 m (1000 ft) above 1524 m (5000 ft).

  • Page 19: System Management

    System management This section describes the tools and utilities that provide system management for the workstation. It includes these topics: Topics Power management features on page 11 BIOS ROM on page 12 Computer Setup (F10) Utility on page 13 Desktop management on page 23 Power management features ERP compliance mode This computer provides ERP compliance mode capability.

  • Page 20: Hyper-Threading Technology (Htt)

    Double-click the HP Cool Tools icon on the desktop. To learn more about an HP Cool Tool application, just click on the application's "Learn More" link. To install or launch the applications, select the appropriate application and follow the instructions given.

  • Page 21: Computer Setup (F10) Utility

    Computer Setup (F10) Utility This section includes these topics: Topics Computer Setup (F10) Utility functionality on page 13 Accessing Computer Setup (F10) Utility on page 14 Computer Setup (F10) Utility menu on page 15 Computer Setup (F10) Utility functionality Computer Setup (F10) Utility enables you to perform the following tasks: Update BIOS using a USB device.

  • Page 22: Accessing Computer Setup (F10) Utility

    Enable power-on password prompts during system restarts (warm-starts) and power on. ● Hide or show the integrated I/O functionality, including serial, USB, or parallel ports, audio, or ● embedded NIC. Hidden devices are inaccessible, which increases system security. Enable or disable removable media boot ability. ●...

  • Page 23: Computer Setup (F10) Utility Menu

    Computer Setup (F10) Utility menu The following table describes the functions available in the Computer Setup (F10) Utility menu. NOTE: With new BIOS releases, the following content is subject to change, so the menu might be different than shown. Table 2-1 Computer Setup (F10) Utility menu descriptions Heading Option...
  • Page 24 Table 2-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Default Setup Provides these options: Save Current Settings as Default—Saves the current settings as default settings for the next ● operation. Restore Factory Settings as Default—Restores the factory settings as the default settings for the ●...
  • Page 25 Table 2-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Boot Order Enables you to configure the boot orders by physically reordering the menu entries. The following is the default boot order presented in the menu: EFI Boot Sources ●...
  • Page 26 Table 2-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Password This option becomes available when you create a setup and/or power-on password. It provides Options these options: Lock Legacy Resources—Prevents the operating system from changing resources to serial, ●...
  • Page 27 Table 2-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Master Boot Enable or Disable—This option is for advanced users. When Master Boot Record (MBR) Security is Record Security enabled, the BIOS prevents any changes being made to the MBR of the current bootable disk while in MS-DOS or Windows Safe Mode.
  • Page 28 Secure Boot Legacy Support—Enable/Disable ● Configuration Secure Boot—Enable/Disable ● Key Management ● Clear Secure Boot Keys—Clear/Don't Clear ◦ Key Ownership—HP Keys/Custom Keys ◦ Fast Boot—Enable/Disable ● Power OS Power Enables or disables: Management Runtime Power Management—(Enable or Disable) ● Turbo Mode—(Enable or Disable) ●...
  • Page 29 Table 2-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Power-On Enables you to set the following: Advanced Options POST Messages—Enables or disables the splash screen during POST. ● Press the ESC key for Startup Menu ● ● Option ROM prompt (Enable or Disable)—Enabling this feature causes the workstation to display a message before loading options ROMs.
  • Page 30 Table 2-1 Computer Setup (F10) Utility menu descriptions (continued) Heading Option Description Slot Settings Enables you to set the following options for the Mini PCIe slots: Slot 1 Option ROM Enabled/Disabled ● Slot 2 Option ROM Enabled/Disabled ● Slot 3 Option ROM Enabled/Disabled ●...

  • Page 31: Desktop Management

    Installing a remote system on page 24 Copying a setup configuration to another computer on page 25 Updating and managing software on page 26 HP Client Management Solutions on page 26 Altiris Client Management Solutions on page 26 HP SoftPaq Download Manager on page 27...

  • Page 32: Initial Computer Configuration And Deployment

    To initiate a remote system installation, press lower right corner of the HP logo screen. Follow the onscreen instructions to continue the installation process. The default boot order is a BIOS configuration setting that can be changed to always attempt a network boot.

  • Page 33: Copying A Setup Configuration To Another Computer

    Copying a setup configuration to another computer This section provides information about replicating the computer setup. CAUTION: Setup configuration is model-specific. File system corruption can result if source and target computers are not the same model. To copy a setup configuration: Select a setup configuration to copy, and then restart the computer.

  • Page 34: Updating And Managing Software

    Altiris and HP have partnered to provide comprehensive, tightly integrated systems management solutions to reduce the cost of owning HP client PCs. The HP CMS is the foundation for additional Altiris Client Management Solutions that address the following topics. Inventory and asset management ●...

  • Page 35: Hp Softpaq Download Manager

    HP SoftPaq Download Manager is a free, easy-to-use interface for locating and downloading software updates for the HP client PC models in your environment. By specifying your models, operating system, and language, you can quickly locate, sort, and select the softpaqs you need. For more information, go to http://www.hp.com/go/sdm.

  • Page 36: Failsafe Boot Block

    Remove any media such as USB keys or disks in the optical disk drives. Insert a BIOS image CD into the DVD drive. You can also use USB media such as an HP DriveKey. Power off, then power on the computer.

  • Page 37: Asset Tracking

    Asset tracking Asset tracking features provide asset tracking data that can be managed using HP Systems Insight Manager (HP SIM), HP Console Management Controller (CMC), or other systems-management applications. Seamless, automatic integration between asset tracking features and these products enables you to choose the management tool that is best suited to the environment and to leverage investments in existing tools.

  • Page 38: Sata Hard Disk Drive Security

    To balance this level of security with the need to address the issue of a forgotten password, the HP implementation of DriveLock employs a two-password security scheme. One password is intended to be set and used by a system administrator, while the other is typically set and used by the user.

  • Page 39: Drivelock Applications

    For users with less stringent security requirements, HP does not recommend enabling DriveLock. Users in this category include personal users, or users who do not maintain sensitive data on their hard disk drives as a common practice.
  • Page 40 Enabling DriveLock To enable and set the DriveLock user password: Power on or restart the computer. As soon as the computer is powered on, repeatedly press the key until Computer Setup (F10) Utility starts. If you do not press at the appropriate time, you must restart the computer, then repeatedly press again to access the utility.

  • Page 41: Password Security

    Password security The power-on password prevents unauthorized use of the computer by requiring the entry of a password to access applications or data when the computer is powered on or restarted. The setup password specifically prevents unauthorized access to the Computer Setup (F10) Utility and can also be used as an override to the power-on password.

  • Page 42: Establishing A Power-On Password Using Computer Setup

    Establishing a power-on password using computer setup Establishing a power-on password through Computer Setup (F10) Utility prevents access to the computer when power is connected, unless you specify the password. When a power-on password is set, Computer Setup (F10) Utility presents Password Options in the Security menu. The password options include Network Server Mode and Password Prompt on Warm Boot.

  • Page 43: Entering A Setup Password

    Entering a setup password If a setup password has been established on the computer, you will be prompted to enter it each time you run Computer Setup (F10) Utility. To enter a setup password: Restart the computer. As soon as the computer is powered on, repeatedly press the key until you enter Computer Setup (F10) Utility.

  • Page 44: Deleting A Power-On Or Setup Password

    Deleting a power-on or setup password To delete a power-on or setup password: Power on or restart the computer. Choose from the following: To delete the power-on password, go to step 4. ● To delete the setup password, as soon as the computer is powered on, press and hold ●...

  • Page 45: Clearing Passwords

    Clearing passwords If you forget the password, you cannot access the computer. For instructions about clearing passwords, see Configuring password security and resetting CMOS. Chassis security Smart Cover Sensor The Smart Cover Sensor is a combination of hardware and software technology that alerts you if the interior or the computer is accessed (provided the sensor has been configured in Computer Setup (F10) Utility).

  • Page 46: Fault Notification And Recovery

    If the computer is connected to a network that is managed by HP CMS, the computer sends a fault notice to the network management application. With HP CMS, you can also remotely schedule diagnostics to run on managed PCs and create a summary report of failed tests.

  • Page 47: Dual-State Power Button

    Dual-state power button With ACPI enabled, the power button can function as an on/off switch or as a button. This feature does not completely turn off power, but instead causes the computer to enter a low-power standby state. This enables you to go to standby without closing applications, and to return to the same operational state without any data loss.

  • Page 48: Component Replacement Information And Guidelines

    It does not document the step-by-step procedures. IMPORTANT: Removal and replacement procedures are now available in videos on the HP website. Go to the HP Customer Self Repair Services Media Library at http://www.hp.com/go/sml. This chapter includes these topics: Topics Warnings and cautions on page 41...

  • Page 49: Warnings And Cautions

    — Create a common ground for the equipment you are working on by connecting the static-free mat, static strap, and peripheral units to that piece of equipment. NOTE: HP accessories are for use in HP products. They have been extensively tested for reliability and are manufactured to high quality standards. Warnings and cautions...

  • Page 50: Service Considerations

    Service considerations Tools and software requirements The tools necessary for computer component removal and installation are: Torx T-15 driver ● Flat blade and cross-tip screwdrivers ● Diagnostics software ● Electrostatic discharge (ESD) information Generating static Different activities generate different amounts of static electricity through electrostatic discharge (ESD).

  • Page 51: Product Recycling

    Static-dissipative table or floor mats with ● Transparent metallized shielding bags ● a hard-tie to ground Transparent shielding tubes ● Field service kits ● Product recycling HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. Product recycling...
  • Page 52 For information about recycling HP components or products, see http://www.hp.com/go/recycle. Chapter 3 Component replacement information and guidelines...

  • Page 53: Component Replacement Guidelines

    HP website. Go to the HP Customer Self Repair Services Media Library at http://www.hp.com/go/sml. For workstation removal and replacement procedures, go to the HP Customer Self Repair Services Media Library at http://www.hp.com/go/sml. In Media Selection, choose Desktops & Workstations for product category and Personal Workstations for the product family, and then choose your platform.

  • Page 54: Cable Management

    Cable management Proper routing of the internal cables is critical to the operation of the workstation. Follow good cable management practices when removing and installing components. Handle cables with care to avoid damage. ● Apply only the tension required to seat or unseat cables during insertion or removal from the ●...

  • Page 55: Cpu (Processor) And Cpu Heatsink

    CPU in the socket. — Installing a processor incorrectly can damage the system board. Contact an HP authorized reseller or service provider to install the processor. If you plan to install the processor yourself, view the entire remove and replace video before you begin.

  • Page 56: Hard Drives

    Hard drives To verify the type, size, and capacity of the storage devices installed in the computer, run ● Computer Setup (F10) Utility. The workstation supports only SATA hard drives. ● The workstation requires one of the following supported carriers: ●...

  • Page 57: Memory

    Memory Supported DIMM configurations The HP Z1 Workstation has 4 DIMM slots and supports up to 32 GB ECC or 8 GB non-ECC unbuffered DDR3 1600 MHz memory. NOTE: Mirroring and DIMM sparing are not supported. Four DIMM slots ●...

  • Page 58: Dimm Installation Order

    Internal components might be powered even when the computer is off. To prevent damage, disconnect the computer power cord before you remove or install a component. Figure 3-1 HP Z1 Workstation DIMM load order Chapter 3 Component replacement information and guidelines...

  • Page 59: Power Supply

    Power supply The workstation includes a 400W 90% efficient 80 PLUS gold-level power supply that is compatible with ENERGY STAR requirements. Power supply specifications Table 3-1 Power supply specifications Power supply 400W wide-ranging, active Power Factor Correction, 90% efficient Operating voltage range 90–264 VAC Rated voltage range 100–240 VAC...

  • Page 60: Diagnostics And Troubleshooting On

    Power consumption and heat dissipation Power consumption and heat dissipation specifications are available for multiple configurations. To review available specifications, see http://www.hp.com/go/quickspecs. To reach zero power consumption, unplug the workstation from the power outlet or use a power strip with an on/off switch. For additional information about power-saving features, see the operating system installation instructions.

  • Page 61: Thermal Sensors

    Thermal sensors The following illustration shows the locations of the thermal sensors. Sensors that attach with a harness can be replaced. Figure 3-2 Thermal sensor locations Table 3-2 Thermal sensor descriptions Outlet air sensor MXM GPU sensor Memory VR sensor 12V-3.3V VR sensor CPU0 VR sensor Hard disk drive sensor...

  • Page 62: Diagnostics And Troubleshooting

    Locating warranty information on page 56 Diagnosis guidelines on page 57 Troubleshooting checklist on page 58 HP troubleshooting resources and tools on page 59 Troubleshooting scenarios and solutions on page 63 Self-troubleshooting with HP Vision Diagnostics on page 74 Diagnostic codes and errors on page 83...

  • Page 63: Calling Support

    (tower and desktop configurations) or on a pull-out card on the side of the display (all-in-one configurations). For a listing of all worldwide support phone numbers, go to http://www.hp.com/support, select your region, and click Connect with HP in the upper-right corner.

  • Page 64: Locating Id Labels

    To locate base warranty information, see http://www.hp.com/support/warranty-lookuptool. To locate an existing Care Pack, see http://www.hp.com/go/lookuptool. To extend a standard product warranty, visit http://www.hp.com/hps/carepack. HP Care Pack Services offer upgraded service levels to extend and expand a standard product warranty. Chapter 4 Diagnostics and troubleshooting...

  • Page 65: Diagnosis Guidelines

    If you have installed an operating system other than the factory-installed operating system, check ● to be sure that it is supported on your system by visiting http://www.hp.com/go/quickspecs. Diagnosis during operation Look for blinking LEDs on the side of the computer. The blinking lights are error codes that will ●...

  • Page 66: Troubleshooting Checklist

    Troubleshooting checklist Before running diagnostic utilities, use the following checklist to find possible solutions for computer or software problems. Is the computer connected to a functional AC power outlet? ● Is the computer powered on? ● Is the blue power light illuminated? ●...

  • Page 67: Hp Troubleshooting Resources And Tools

    HP troubleshooting resources and tools This section provides information on the HP Help and Support Center, E-support, and Helpful Hints for troubleshooting. HP Support Assistant HP Support Assistant (Windows 7 systems only) helps you maintain workstation performance and resolve problems. HPSA provides automated updates, onboard diagnostics, product information, and guided assistance to help maintain optimum workstation performance.

  • Page 68: Troubleshooting A Problem

    Instant Support and Active Chat HP Instant Support is a set of Web-based support tools that automate and speed up the resolution of desktop computing, tape storage, and printing problems. Active Chat enables you to electronically submit a support ticket to HP over the Web. When you submit a support ticket, Active Chat collects information about the computer and pass it to an online support specialist.

  • Page 69: Helpful Hints

    If you have installed an operating system other than the factory-installed operating system, check ● to be sure that it is supported on your system by visiting http://www.hp.com/go/quickspecs. Verify that the monitor is turned on and the green monitor light is on.

  • Page 70: Customer Self-Repair

    NOTE: Some components are not eligible for customer self-repair and must be returned to HP for service. Call HP Support for further instructions before attempting to remove or repair these components. Chapter 4 Diagnostics and troubleshooting...

  • Page 71: Troubleshooting Scenarios And Solutions

    Troubleshooting scenarios and solutions This section presents an extensive overview of various troubleshooting scenarios and possible solutions for a Windows-based computer. NOTE: For Linux troubleshooting information, refer to the HP Workstations for Linux User Manual at http://www.hp.com/support/linux_user_manual. Solving minor problems Table 4-1...
  • Page 72 Table 4-1 Minor problems (continued) Problem Cause Possible Solution Workstation powered off Processor thermal protection Verify that the computer air vents are not blocked. automatically and the Power is activated. Open the access panel and press the computer power LED flashes red two times A fan might be blocked button.

  • Page 73: Solving Hard Drive Problems

    Solving hard drive problems Table 4-2 Hard drive problems Problem Cause Solution Hard drive error Hard disk has bad Locate and block the usage of bad sectors. If necessary, reformat the occurs. sectors or has failed. hard disk. If the drive is detected by the UEFI, run DPS Self-test. Right-click Start, select Explore, and select a drive.

  • Page 74: Solving Display Problems

    Table 4-2 Hard drive problems (continued) Problem Cause Solution Nonsystem disk or System is trying to start Remove the media device. NTLDR missing from non-bootable message. media. System is trying to start Insert bootable media and restart the computer. from a damaged hard If the hard drive is still inaccessible and MBR Security is drive.
  • Page 75 Table 4-3 Internal LCD display problems (continued) Problem Cause Solution The key sequence that On the workstation keyboard: switches the Simultaneously press Ctrl Shift (switch display). This DisplayPort connector reverts the workstation to internal graphics source and places the from internal graphics workstation display in standby mode.
  • Page 76 The internal LCD panel Change the resolution to either 2560 x 1440 or 1280 x 720. cannot display Update the graphics driver to the latest version available for your requested resolution.
  • Page 77 Table 4-4 External display problems Problem Cause Solution Blank screen (no video). The cable connections are not Verify the cable connections from the monitor to the correct. computer and to a working electrical outlet. The monitor is off. Turn the monitor on (LED is on). You might need to refer to the monitor manual for an explanation of LED signals.
  • Page 78 Monitor cannot display requested Change the resolution. resolution. The picture is broken The monitor connections might be...
  • Page 79 Table 4-4 External display problems (continued) Problem Cause Solution Select the monitor’s Auto-Adjustment option in the Fuzzy focus; streaking, Flat-panel monitor’s internal ghosting, or shadowing digital conversion circuits might monitor’s onscreen display menu. effects; horizontal be unable to correctly interpret Manually synchronize the Clock and Clock Phase scrolling lines;...

  • Page 80: Solving Audio Problems

    Solving audio problems Table 4-5 Audio problems Problem Cause Solution Click the Speaker icon on the taskbar and use the volume Sound does not come Software volume control is out of the speaker or turned down. slider to adjust the volume, and/or adjust the volume control in headphones.

  • Page 81: Solving Printer Problems

    Table 4-5 Audio problems (continued) Problem Cause Solution Go to Control Panel > Sound. Audio over DisplayPort Either the monitor does not is not working. support audio, or On the Playback tab, select the DisplayPort monitor. (If DisplayPort is not the default there is no monitor audio device listed, the monitor does not audio output.

  • Page 82: Self-Troubleshooting With Hp Vision Diagnostics

    ◦ Overview HP Vision Diagnostics allows you to view information about the hardware configuration of the computer and perform hardware diagnostic tests on the subsystems of the computer. The utility simplifies the process of effectively identifying, diagnosing, and isolating hardware issues.

  • Page 83: Downloading And Accessing Hp Vision Diagnostics

    Third-party devices may not be detected by HP Vision Diagnostics. Downloading and accessing HP Vision Diagnostics Follow these steps to download the HP Vision Diagnostics utility from the HP website to a DVD or USB, and then use it to perform diagnostics on the computer: Go to http://www.hp.com.

  • Page 84: Creating And Using A Bootable Usb Key

    The HP Memory Test is a comprehensive memory diagnostic utility that is run as a stand-alone application, outside of HP Vision Diagnostics. If the computer is booted from a CD, a separate boot CD will be required to use the memory diagnostic.

  • Page 85: User Interface

    Help — User help about HP Vision Diagnostics ● Common operations include: Exit Diagnostics button — Closes HP Vision Diagnostic application and reboots the system; any ● running test is aborted. Reload button — If available, rescans your system hardware and reloads the diagnostics without ●...

  • Page 86: Survey Tab

    Survey tab The Survey tab shows your system hardware information, organized into eleven Categories (for example Processors) and device instances (for example Processor 1). You can control the amount of information displayed by selecting a combination of View Level and Category.

  • Page 87: Test Tab

    Memory can not be tested from within the HP Vision Diagnostics application. To test the memory in your computer, exit HP Vision Diagnostic, boot to either the CD or USB flash drive and select HP Memory Test from the boot menu.

  • Page 88: Status Tab

    Click the Start Test button. The Status tab, which allows you to monitor the progress of the tests, automatically displays during the testing process. When the tests are complete, the Status tab shows whether the devices passed or failed. If errors are found, go to the Errors tab to view detailed information and recommended actions. Status tab The color-coded Status tab displays the overall progress and status of the test scenario and of each test.

  • Page 89: Errors Tab

    The Help tab contains a Vision Help section and a Test Components section. This tab includes search and index features. You may also review the HP End User License Agreement (EULA), as well as the HP Vision Diagnostic application version information on this tab.

  • Page 90: Saving And Printing Information In Hp Vision Diagnostics

    Saving and printing information in HP Vision Diagnostics You can save the information displayed in the HP Vision Diagnostics Survey, History and Errors tabs to removable media. You cannot save to the hard drive. The system automatically creates an HTML file that has the same appearance as the information displayed on the screen.

  • Page 91: Diagnostic Codes And Errors

    CPU. If fan is plugged in and seated properly, but is not spinning, the problem might be in the CPU fan. Contact HP for assistance. Verify that the fan assembly is properly attached. If problems persist, there might be a problem with the CPU heatsink.
  • Page 92 Five beeps. Reseat DIMMs. Replace DIMMs one at a time to isolate faulty module. Replace third-party memory with HP memory. The problem might be on the system board. Contact HP for assistance. CAUTION: Red Power LED blinks six Pre-video graphics error.
  • Page 93 ROM. To download the Softpaq executable, visit http://www.hp.com/go/ workstationsupport. The problem might be on the system board. Contact HP for assistance. Red Power LED blinks nine System powers on but The problem might be on the system board. Contact HP for times, once every second, does not start.

  • Page 94: Led Color Definitions

    LED color definitions The following table describes what each LED light on the computer front panel signifies. Table 4-8 LED color definitions LED state LED color System status Solid Blue System is on. Flashing Blue System is in Standby. System has experienced an error. (See POST error Solid or flashing messages on page...

  • Page 95: Post Error Messages

    POST error messages The Power-On Self Text (POST) is a series of diagnostic tests that runs automatically when the computer is powered on. Audible and visual messages occur before the operating system starts if the POST encounters a problem. POST checks the following items to ensure that the computer system is functioning properly: Keyboard ●...
  • Page 96 Run the Computer Setup (F10) Utility or the Windows utilities. Verify that the memory modules are installed properly. If third-party memory has been added, test the memory configuration using HP memory. Verify the memory module type. 201—Memory Error RAM failure.
  • Page 97 Table 4-9 POST error messages (continued) Screen message Probable cause Recommended action 208—Mismatched DIMMs Installed DIMMs are improperly Verify that matching DIMMs are installed. detected matched. 209—Memory warning Incorrect memory module type in Verify that the memory modules are compatible condition detected use.
  • Page 98 Table 4-9 POST error messages (continued) Screen message Probable cause Recommended action 510—Splash Screen image Splash Screen image has errors. Update system UEFI. corrupted 511—CPU Fan not detected Fan is not connected or is defective. Reseat the fan cable. Reseat the fan. Replace the fan.
  • Page 99 Unknown or unsupported processor The microcode update failed. Check the Error stepping. processor stepping to ensure it is a supported stepping. If it is contact, HP Support. 1802—Processor Not The system board does not support Replace the processor with a compatible one. Supported the processor.
  • Page 100 Table 4-9 POST error messages (continued) Screen message Probable cause Recommended action 1804—A processor feature A processor feature is incompatible Restore the previous memory configuration. and the memory configuration with the memory configuration. are incompatible ERROR: Invalid 1394 GUID No electronic serial number is stored To assign a serial number, open Computer Setup (F10) Utility, and then select Security >...

  • Page 101: Configuring Password Security And Resetting Cmos

    Configuring password security and resetting CMOS This chapter describes how to configure password security and to reset CMOS, and includes these topics: Preparing to configure passwords on page 93 ● Resetting the password jumper on page 93 ● Clearing and resetting the CMOS on page 95 ●...
  • Page 102 Restart the computer: Close the workstation. Reconnect the AC power cord to the computer. Turn on the computer and wait for the workstation to display the HP splash screen. Repeat step 1. Replace the jumper on pins 1 and 2.

  • Page 103: Clearing And Resetting The Cmos

    Clearing and resetting the CMOS This section describes the steps necessary to successfully clear and reset the CMOS. The CMOS of the computer stores password information and information about the computer configuration. Using the CMOS button to reset CMOS To clear CMOS using the Clear CMOS button, use the following procedure: WARNING! To reduce the risk of personal injury from electrical shock and hot surfaces, disconnect the power cord from the wall outlet and allow the internal system components to cool before touching.

  • Page 104: Using Computer Setup (F10) Utility To Reset Cmos

    Using Computer Setup (F10) Utility to reset CMOS Access Computer Setup (F10) Utility menu. When the computer setup message appears in the lower-right corner of the screen, press F10, and then press Enter to bypass the title screen, if necessary. If you do not press while the message is displayed, the computer must be rebooted to access this utility.

  • Page 105: Appendix A Linux Technical Notes

    System RAM HP supports different amounts of total RAM in various HP workstations, based on the number of hardware DIMM slots and the capabilities of the system. The total memory supported for each configuration is listed in the Hardware Support Matrix for HP Linux Workstations at http://www.hp.com/support/linux_hardware_matrix.

  • Page 106: Network Cards

    After the NVIDIA proprietary driver is installed, the optional NVIDIA graphics devices supported in the HP Z1 Workstation also provide audio functionality over HDMI, which can be passed through the external DisplayPort connector to a monitor with audio capabilities. Such a configuration may present two audio hardware choices.

  • Page 107: Nvidia Graphics Workstations

    HP also provides recommended versions of the drivers with RPM-compatible installers for RHEL and SLED distributions. These are available from the HP Installer Kit for Linux and from workstation driver repositories on hp.com. When HP installers are used, their contents and documentation links are installed in the /opt/hp/nvidia folder.

  • Page 108: Appendix B Configuring Raid Devices

    ◦ Can recover from a single-drive failure ◦ Provides improved read performance ◦ The following additional information is available: For RAID configuration information, go to http://www.hp.com/support/RAID_FAQs. ● For guidelines on preparing for RAID configuration, go to http://www.hp.com/support/ ● workstation_manuals. Configuring SATA RAID in Windows This section explains how to use the Intel Rapid Storage Technology utility to set up and manage SATA RAID volumes in Windows.

  • Page 109: Configuring The System Bios To Enable Embedded Sata Raid Functionality

    Configuring the system BIOS to enable embedded SATA RAID functionality To set up a RAID configuration, the SATA emulation mode must be set to AHCI+RAID in the BIOS setup menu. This is the default setting. If the mode has been changed, follow these steps to change it back. During startup, press to enter Computer Setup (F10) Utility.

  • Page 110: Creating Raid Volumes

    Creating RAID volumes Follow these steps to create RAID volumes. Press Ctrl+l when prompted to enter the Intel Rapid Storage Technology utility. Use the arrow keys to navigate and select options. NOTE: If only a single hard drive is attached, the utility does not execute. No message is displayed.

  • Page 111: Software Raid Solution

    (checksums that allow error detection and limited rebuilding of data in case of a failure). For all software RAID solutions on HP workstations, redundancy can be restored only after the system is shut down so that the failed drive can be replaced. In software RAID, this replacement requires only a minimum amount of work.

  • Page 112: Configuring Software Raid

    ● en-US/Red_Hat_Enterprise_Linux/5/html/Deployment_Guide/ch-raid.html SLED 11 — See the Deployment Guide at http://www.suse.com/documentation/sled11/ ● book_sle_deployment/?page=/documentation/sled11/book_sle_deployment/data/ book_sle_deployment.html See the following site for more information: For more information about Open Source and Linux at HP, go to http://h10018.www1.hp.com/ wwsolutions/linux/index.html. Appendix B Configuring RAID devices...

  • Page 113: Appendix C System Board Designators

    System board designators This appendix describes the system board designators for this computer. Main system board Table C-1 Main system board designators Designator Name on board Component FDO/E1 Flash Descriptor Override header/jumper BB/E14 Boot Block header/jumper BBR/E15 Crisis recovery header/jumper PSWD/E49 Clear password header/jumper CON4...

  • Page 114: Rear I/O Board

    Table C-1 Main system board designators (continued) Designator Name on board Component CPU FAN CPU cooler (black) P125 HSENSE Hood sensor (white) P163 ODD PWR SATA ODD power/eject (white) P9603 P9603/R-SPKR/L-SPKR Internal speakers (white) XBT1 XBT1/BAT Battery holder XMM1 - XMM1 - XMM4 Memory slots XMM4...

  • Page 115: Side I/O Board

    Side I/O board Table C-3 Side I/O board designators Designator Name on board Component MIC/J72 Microphone jack J75/HDPH Headphone jack USB J71 USB 3.0 USB J70 USB 3.0 1394a 4-in-1 Card Reader Side I/O connector (bottom side) Side I/O board...

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