IBM Thinkpad X30 Series Service And Troubleshooting Manual
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IBM Thinkpad X30 Series Service And Troubleshooting Manual

IBM Thinkpad X30 Series Service And Troubleshooting Manual

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  • Page 1 ® ThinkPad X30 Series Service and Troubleshooting Guide...
  • Page 3 ® ThinkPad X30 Series Service and Troubleshooting Guide...
  • Page 4 IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

  • Page 5: Important Regulatory Notice For Users

    ThinkPad computer in strict accordance with the local RF regulations. Before you use the ThinkPad X30 Series computer, please find and read Regulatory Notice for ThinkPad X30 Series, the notice that supplements this Service and Troubleshooting Guide. The notice is included in the package with this publication.
  • Page 6 ® ThinkPad X30 Series Service and Troubleshooting Guide...

  • Page 7: Information About Hard Disk Capacity

    CD version. The complete backup of all the files and programs that IBM preinstalled on your computer resides in a hidden section, or partition, of the hard disk. Although hidden, the backups in the partition consume hard disk space.
  • Page 8 ® ThinkPad X30 Series Service and Troubleshooting Guide...

  • Page 9: Finding Information With Access Ibm

    BIOS Setup Utility where you can check and change BIOS settings. Press the Access IBM button to open the application that brings all of IBM’s resources to you. On the next page, you will see the Welcome page of Access IBM that © Copyright IBM Corp. 2002...
  • Page 10 Access IBM holds to help you. Some of the topics in your help system contain brief video clips that show you how to perform certain tasks, such as replacing your battery, inserting a PC Card, or upgrading your memory. Use the controls shown to play, pause, and rewind the video clip.

  • Page 11: Table Of Contents

    Environmental notices for Japan . . 69 Other problems . . 29 Trademarks . . 71 Starting IBM BIOS Setup Utility . . 32 Recovering pre-installed software . . 33 Index . . 85 Upgrading the hard disk drive .
  • Page 12 ® ThinkPad X30 Series Service and Troubleshooting Guide...

  • Page 13: Chapter 1. Overview Of Your New Thinkpad Computer

    Chapter 1. Overview of your new ThinkPad computer Your ThinkPad at a glance Specifications . Features . Caring for your ThinkPad computer . © Copyright IBM Corp. 2002...

  • Page 14: Your Thinkpad At A Glance

    Your ThinkPad at a glance Your ThinkPad at a glance Front view Rear view ® ThinkPad X30 Series Service and Troubleshooting Guide...

  • Page 15: Features

    Diskette drive - available on selected models To get the best performance from your diskette drives, use high-quality diskettes (such as IBM diskettes) that meet or exceed the following standards: v 1-MB, 3.5-inch, unformatted diskette: – ANSI (American National Standards Institute) X3.137 –...
  • Page 16 Features v CompactFlash card slot v Stereo headphone jack v Stereo line-in jack v Microphone jack v 2 Universal Serial Bus (USB) connectors v IEEE 1394 connector v Infrared port v RJ11 telephone connector v RJ45 Ethernet connector v Docking connector v Integrated wireless LAN (IEEE 802.11a/b) feature (on some models) v Integrated wireless LAN (IEEE 802.11b) feature (on some models) v Integrated Bluetooth feature (on some models)

  • Page 17: Specifications

    Specifications Specifications Size v Width: 273 mm (10.7 in.) v Depth: 223 mm (8.8 in.) v Height: 24.9 mm – 30.2 mm (0.98 in. – 1.19 in.) Environment v Maximum altitude without pressurization: 3048 m (10,000 ft) v Temperature – At altitudes up to 2438 m (8000 ft) - Operating with no diskette: 5°...

  • Page 18: Caring For Your Thinkpad Computer

    Caring for your ThinkPad computer Caring for your ThinkPad computer Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer.
  • Page 19 Register your ThinkPad products with IBM (refer to the Web page: www.ibm.com/pc/register). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables IBM to notify you about possible technical information and upgrades.
  • Page 20 Caring for your ThinkPad computer v Turn off your computer if you are replacing a device in a device bay, or else verify that the device is warm-or hot-swappable. v If you exchange drives in your computer, reinstall the plastic bezel faces (if supplied).
  • Page 21 Caring for your ThinkPad computer 3. If the stain remains, moisten a soft, lint-free cloth with water or a 50-50 mixture of isopropyl alcohol and water that does not contain impurities. 4. Wring out as much of the liquid as you can. 5.
  • Page 22 Caring for your ThinkPad computer ® ThinkPad X30 Series Service and Troubleshooting Guide...

  • Page 23: Chapter 2. Solving Computer Problems

    . 27 A password problem . . 18 Other problems . . 29 A power switch problem . . 19 Starting IBM BIOS Setup Utility . . 32 Keyboard problems . 19 Recovering pre-installed software . . 33 TrackPoint problems .

  • Page 24: Diagnosing Problems

    Test have been run and that it has found no problems, consider running more of the tests in PC-Doctor for Windows. If you are preparing to contact IBM for support, be sure to print the test log so that you can rapidly provide information to the help technician.

  • Page 25: Troubleshooting

    This message is displayed if you remove the Security Chip and reinstall it, The System has been or install a new one. To clear the error, enter the IBM BIOS Setup Utility. If tampered with. this does not solve the problem, have the computer serviced.
  • Page 26 0200: Hard disk error The hard disk is not working. Make sure that the hard disk drive is attached firmly. Run the IBM BIOS Setup Utility; then make sure the hard disk drive is not disabled in the Startup menu.
  • Page 27 Your computer was previously unable to complete the boot process. incomplete Turn the computer off; then turn it on to start the IBM BIOS Setup Utility. Verify the configuration and then restart the computer either by choosing the Exit Saving Changes option under the Restart item or by pressing F10.
  • Page 28 Note: This will permanently erase the entire contents of the hard disk, and then restore software preinstalled by IBM. Press F1 to open BIOS Setup, or Enter to start the IBM Predesktop Area. ® If the computer still does not start, call the IBM HelpCenter .

  • Page 29: Errors Without Messages

    The thermal sensor is not functioning correctly. Have the computer serviced. Authentication of system The IBM Predesktop Area in the HDD is broken. If you need to use the IBM services failed. Predesktop Area, get a Recovery CD, then recover the IBM Predesktop Area using it.

  • Page 30: A Password Problem

    Solving computer problems If these items are properly set, and the screen remains blank, have the computer serviced. Problem: When I turn on the machine, nothing appears on the screen, but I hear two or more beeps. Solution: Make sure that the memory card is installed correctly. If it is, but the screen is still blank, and you hear five beeps, have the computer serviced.

  • Page 31: A Power Switch Problem

    IBM authorized servicer or marketing representative to have the password canceled. If you forgot your hard disk password, IBM will not reset your password or recover data from the hard disk. You must take your computer to an IBM authorized servicer or an IBM marketing representative to have the hard disk drive replaced.

  • Page 32: Trackpoint Problems

    Solving computer problems 1. Turn off the computer. 2. Remove the external numeric keypad or the mouse. 3. Turn on the computer and try using the keyboard again. If the keyboard problem is resolved, carefully reconnect the external numeric keypad, external keyboard, or mouse, making sure that you have seated the connectors properly.

  • Page 33: Standby And Hibernation Problems

    IBM PS/2 TrackPoint. Drivers are provided in the C:\IBMTOOLS\DRIVERS directory on your hard disk drive. If your hard disk drive does not contain device drivers, refer to the ThinkPad Web site. To access this Web site, open Access IBM by pressing the Access IBM button. Problem The scrolling or magnifying glass function does not work.
  • Page 34 Solving computer problems Solution: If the processor overheats, the computer automatically enters standby mode to allow the computer to cool and to protect the processor and other internal components. Also, check the settings for standby mode, using Battery MaxiMiser. Problem: The computer enters standby mode immediately after Power-on self-test (POST) (the standby indicator light turns on).
  • Page 35 Solving computer problems v If the standby indicator is off, your computer is in hibernation mode or power-off state. Connect the ac adapter to the computer; then press power button to resume operation. If the system still does not return from standby mode, your system may stop responding and you cannot turn off the computer.
  • Page 36 Solution: The computer cannot enter hibernation mode: v If you are using one of the IBM communication PC Cards. To enter hibernation mode, stop the communication program, and then remove the PC Card or disable the PC Card slot, using the Control Panel.

  • Page 37: Computer Screen Problems

    Solving computer problems Solution: Windows XP enables multiple users to log on to the system at the same time. If you are the first user to have logged on to your computer, you can use the Fn+F3 key combination. Otherwise the combination will not work on your computer.

  • Page 38: Battery Problems

    Solving computer problems 8. Make sure the information is correct. 9. Click the Properties button. Check the ″Device status″ box and make sure the device is working properly. If not, click the Troubleshooter button. Problem: Incorrect characters appear on the screen. Solution: Did you install the operating system or application program correctly? If they are installed and configured correctly, have the computer serviced.

  • Page 39: Hard Disk Drive Problems

    The hard disk drive does not work. Solution: In the startup menu in IBM BIOS Setup Utility, make sure that there is no exclamation point ! to the left of the hard disk drive or its child node. If there is such a mark, the hard disk drive is disabled. Clear the mark to enable the drive by pressing the Insert key.
  • Page 40 Use the Access IBM Predesktop Area to help solve or identify your problem. Starting the Access IBM Predesktop is easy. If, for some reason the Access IBM Predesktop Area does not open, do the following: 1. Turn off your PC, and then turn it back on again.

  • Page 41: Other Problems

    Create diagnostic disks helps you create special disks used during diagnostic tests. In the left panel of the Access IBM Predesktop Area, you can click the following to open other pages or exit the utility: Startup enables you to change the order of devices in which the PC searches for the operating system during startup.
  • Page 42 Solving computer problems Solution: Refer to the Startup menu of the IBM BIOS Setup Utility. Make sure that the startup sequence in the IBM BIOS Setup Utility is set so that the computer starts from the device you want. Also make sure that the device from which the computer starts is enabled by checking that there is no ! mark preceding the device name.
  • Page 43 Solving computer problems To avoid or reduce this problem, you can choose any of three other modes of operation, as follows: v Maximum Performance: Keeps the processor speed high at all times. v Automatic: Switches the processor speed between high and low, depending on how much the processor is used.

  • Page 44: Starting Ibm Bios Setup Utility

    2. Remove any diskette from the diskette drive, and then turn off the computer. 3. Turn on the computer; then, while the “To interrupt normal startup, press the blue Access IBM button” message is displayed at the lower-left of the screen, press the Access IBM button. 4. Select Start setup utility.

  • Page 45: Recovering Pre-Installed Software

    You can use the Access IBM Predesktop Area to restore the contents of the hard disk to an earlier state using any of the backup images stored in the protected area.

  • Page 46: Upgrading The Hard Disk Drive

    You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity. You can purchase a new hard disk drive from your IBM reseller or IBM marketing representative. Note: Replace the hard disk drive only if you upgrade it or have it repaired.
  • Page 47 Upgrading the hard disk drive 5. Remove the hard disk drive by pulling the cover away from the computer. 6. Detach the cover from the hard disk drive. 7. Attach the cover to a new hard disk drive. 8. Insert the hard disk drive and its cover into the hard disk drive bay; then firmly install them.

  • Page 48: Replacing The Battery

    Replacing the battery Replacing the battery 1. Turn off the computer, or enter hibernation mode. Then disconnect the ac adapter and all cables from the computer. Note: If you are using a PC Card or CompactFlash Card, the computer might not be able to enter hibernation mode. If this happens, turn off the computer.
  • Page 49 Replacing the battery 5. Slide the battery latch to lock it. 6. Turn the computer over again. Connect the ac adapter and the cables to the computer. Chapter 2. Solving computer problems...
  • Page 50 Replacing the battery ® ThinkPad X30 Series Service and Troubleshooting Guide...

  • Page 51: Chapter 3. Getting Help And Service From Ibm

    Chapter 3. Getting help and service from IBM Getting help and service . . 40 Calling IBM . . 41 Getting help on the Web . . 40 Getting help around the world . . 43 © Copyright IBM Corp. 2002...

  • Page 52: Getting Help And Service

    Getting help and service If you need help, service, technical assistance, or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for...

  • Page 53: Calling Ibm

    IBM hardware repair - If the problem is determined to be caused by IBM hardware under warranty, trained service personnel are available to provide the applicable level of service.
  • Page 54 Getting help and service Telephone numbers Note: Telephone numbers are subject to change without notice. For the latest list of IBM HelpCenter telephone numbers and hours of operation, visit the Support Web site at www.ibm.com/pc/support Country or region Language Telephone Number...

  • Page 55: Getting Help Around The World

    Spanish 0-800-100-2011 *1 If you purchased your ThinkPad computer in Japan, the telephone number of the IBM Help Center is given to you as soon as you finish registering the computer. For detailed information, visit the Web site at www.ibm.com/jp/pc/ibmjreg...
  • Page 56 Getting help and service ® ThinkPad X30 Series Service and Troubleshooting Guide...

  • Page 57: Appendix A. Important Safety Instructions

    If the 3-pin power cord is provided with this product, it must be used with a properly grounded outlet. © Copyright IBM Corp. 2002...
  • Page 58 The battery pack contains a small amount of harmful substances. To avoid possible injury: v Replace only with a battery of the type recommended by IBM. v Keep the battery pack away from fire. v Do not expose it to water or rain.

  • Page 59: Modem Safety Information

    DANGER Follow the instruction below when installing or reconfiguring the Mini PCI option. To avoid shock hazard, disconnect all the cables and the ac adapter when you install the Mini PCI option or open the covers of the system or attached devices. Electrical current from power, telephone, and communication cables is hazardous.

  • Page 60: Laser Compliance Statement

    Laser compliance statement An optical storage drive (device), such as a CD-ROM, CD-RW, DVD-ROM drive and SuperDisk, which can be installed in the IBM ThinkPad computer is a laser product. The drive’s classification label (shown below) is on the surface of the drive.
  • Page 61 DANGER Emits visible and invisible laser radiation when open. Avoid direct eye exposure. Do not stare into the beam or view it directly with optical instruments. Save these instructions. Appendix A. Important safety instructions...
  • Page 62 ® ThinkPad X30 Series Service and Troubleshooting Guide...

  • Page 63: Appendix B. Wireless Related Information

    The Wireless Fidelity (WiFi) certification as defined by the WECA (Wireless Ethernet Compatibility Alliance). IBM Integrated Bluetooth with 56K Modem is designed to be interoperable with any Bluetooth product that is compliant to Bluetooth Specification 1.1 as defined by the Bluetooth SIG. Following profiles are supported by IBM...
  • Page 64 the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature. In some situation or environment, the use of Wireless LAN Mini-PCI Adapter or Bluetooth Daughter Card may be restricted by the proprietor of the building or responsible representatives of the organization.

  • Page 65: Appendix C. Warranty Information

    Battery pack - 1 year Warranty service and support With the original purchase of an IBM ThinkPad, you have access to extensive support. During the IBM Machine warranty period, you may call IBM or your reseller for problem-determination assistance under the terms of the IBM Statement of Limited Warranty.

  • Page 66: Before You Call For Service

    IBM hardware repair - If the problem is determined to be caused by IBM hardware under warranty, trained service personnel are available to provide the applicable level of service, either on-site or at an IBM service center as determined by IBM.

  • Page 67: Ibm Statement Of Limited Warranty

    This Statement of Limited Warranty includes Part 1 - General Terms and Part 2 - Country-unique Terms. The terms of Part 2 replace or modify those of Part 1. The warranties provided by IBM in this Statement of Limited Warranty apply only to Machines you purchase for your use, and not for resale, from IBM or your reseller.
  • Page 68 Specifications. IBM or your reseller will inform you of the available types of service for a Machine based on its country of installation. At its discretion, IBM or your reseller will 1) either repair or exchange the failing Machine and 2) provide the service either at your location or a service center.
  • Page 69 IBM or your reseller of changes in a Machine’s location. IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM’s possession or 2) in transit in those cases where IBM is responsible for the transportation charges.
  • Page 70 Governing Law Both you and IBM consent to the application of the laws of the country in which you acquired the Machine to govern, interpret, and enforce all of your and IBM’s rights, duties, and obligations arising from, or relating in any manner to, the subject matter of this Agreement, without regard to conflict of law principles.
  • Page 71 Limitation of Liability: The following is added to this Section: Where IBM is in breach of a condition or warranty implied by the Trade Practices Act 1974 or other similar legislation, IBM’s liability is limited to the repair or replacement of the goods or the supply of equivalent goods. Where...
  • Page 72 Consumer Guarantees Act 1993 or other legislation which cannot be excluded or limited. The Consumer Guarantees Act 1993 will not apply in respect of any goods which IBM provides, if you require the goods for the purposes of a business as defined in that Act.
  • Page 73 PEOPLE’S REPUBLIC OF CHINA (PRC) Governing Law: The following replaces this Section: Both you and IBM consent to the application of the laws of the State of New York (except when local law requires otherwise) to govern, interpret, and enforce all your and IBM’s rights, duties, and obligations arising from, or relating in any manner to, the subject matter of this Agreement, without regard to conflict of law principles.
  • Page 74 If you purchase an IBM Machine in a Middle Eastern or African country, you may obtain warranty service for that Machine from the IBM entity within the country of purchase, if that IBM entity provides warranty service in that country, or from an IBM reseller, approved by IBM to perform warranty service on that Machine in that country.
  • Page 75 Section: In such instances, regardless of the basis on which you are entitled to claim damages from IBM, IBM is liable for no more than: (items 1 and 2 unchanged). IRELAND Extent of Warranty: The following is added to this Section:...
  • Page 76 Applicability of suppliers and resellers (unchanged). The following paragraph is added at the end of this Section: IBM’s entire liability and your sole remedy, whether in contract or in tort, in respect of any default shall be limited to damages.
  • Page 77 The following item is added to this paragraph: 3. breach of IBM’s obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982.
  • Page 78 ® ThinkPad X30 Series Service and Troubleshooting Guide...

  • Page 79: Appendix D. Notices

    Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead.

  • Page 80: References To The Web Site Addresses

    Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. Electronic emission notices...

  • Page 81: Product Notice Requirements

    This product is in conformity with the protection requirements of EU Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electro-magnetic compatibility. IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the fitting of non-IBM option cards.
  • Page 82 If you want to replace it with a new one, contact your place of purchase or ask for a repair service provided by IBM. If you have replaced it by yourself and want to dispose of the disused lithium battery, insulate it with vinyl tape, contact your place of purchase, and follow the instructions.

  • Page 83: Trademarks

    Trademarks The following terms are trademarks of the IBM Corporation in the United States or other countries or both: ThinkPad HelpCenter TrackPoint PS/2 Ultrabay ThinkLight UltraBase Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation in the United States and/or other countries.
  • Page 84 ® ThinkPad X30 Series Service and Troubleshooting Guide...
  • Page 85 Appendix D. Notices...
  • Page 86 NO RETURNS ACCEPTED. NO PROGRAM SERVICES ARE AVAILABLE FOR THESE PROGRAMS. THEY ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. IBM DISCLAIMS ALL WARRANTIES FOR THESE PROGRAMS, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
  • Page 87 Appendix D. Notices...
  • Page 88 AUCUN RENVOI NE SERA ACCEPTE.. AUCUN SERVICE DE PROGRAMME N’EST DISPONIBLE POUR CES PROGRAMMES. ILS SONT FOURNIS “EN L’ETAT” SANS AUCUNE GARANTIE D’AUCUNE SORTE. IBM EXCLUT TOUTE GARANTIE, EXPRESSE OU IMPLICITE, NOTAMMENT TOUTE GARANTIE DE QUALITE ET D’ADEQUATION A UN USAGE PARTICULIER.
  • Page 89 Lotus SmartSuite Millennium Edition - License/CD SmartSuite® Millennium Edition prepares you for a new era in computing. Included with your new IBM Personal Computer is Lotus SmartSuite Millennium edition for Win. Lotus SmartSuite provides eight innovative applications with time saving features that give you a head start on your work and guide you through tasks with fewer steps to perform your tasks.
  • Page 90 Internet or your company's intranet. Year 2000 Ready Be ready for the new millennium. SmartSuite applications are consistent with Lotus and IBM's definition for year 2000 readiness.* Compatibility With Microsoft Office and most other popular desktop applications. Integration with Lotus Notes and most other strategic enterprise systems.
  • Page 91 If you already have a valid licence for Lotus SmartSuite Millennium edition or for Lotus SmartSuite 97, this document entitles you to make an additional copy of the software for use on the IBM PC boxed with this Lotus SmartSuite Millennium brochure. If you do not have the CD media for Lotus...
  • Page 92 Limited introductory telephone support is included from IBM HelpWare for SmartSuite Millennium, at no charge for 30 days from date of purchase, when you register your IBM hardware. Follow these simple guidelines if you encounter a problem or have a question about Lotus SmartSuite Millennium: (1) Be at your computer.
  • Page 93 Appendix D. Notices...
  • Page 94 ® ThinkPad X30 Series Service and Troubleshooting Guide...
  • Page 95 Appendix D. Notices...
  • Page 96 ® ThinkPad X30 Series Service and Troubleshooting Guide...

  • Page 97: Index

    41 hibernation problems 21 tips, important 6 TrackPoint problems 20 troubleshooting 13 important tips 6 warranty keyboard information 53 problems 19 period 53 service and support 53 Web, help by 40 locations 2 © Copyright IBM Corp. 2002...
  • Page 98 ® ThinkPad X30 Series Service and Troubleshooting Guide...
  • Page 100 Part Number: 92P1305 (1P) P/N: 92P1305...

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