Troubleshooting
If the TV seems to have a problem, first try this list of possible problems and solutions. If none of these troubleshooting tips
apply, visit samsung.com, then click on Support, or call Samsung customer service at 1-800-SAMSUNG.
•
If the picture size is set to Screen Fit, change it to 16:9.
•
Change cable/satellite box resolution.
•
If you're using Component connection, make sure the component cables are connected to the
correct jacks. Incorrect or loose connections may cause color problems or a blank screen.
•
Adjust the Picture options in the
W
menu.
(go to Picture Mode / Color / Brightness / Sharpness)
(P.
13)
•
Adjust Energy Saving option in the
W
menu (go to MENU - Setup - Energy Saving)
(P.
20)
•
Try resetting the picture to view the default picture setting.
(go to MENU - Picture - Picture Reset) (P. 15)
•
Compression of video contents may cause picture distortion, especially in fast moving pictures
such as sports and action movies.
•
Low signal level can cause picture distortion. This is not a
W
problem.
•
If you have an analog cable/satellite box, upgrade to a digital set top box. Use HDMI or
Component cables to deliver HD (High Definition) picture quality.
•
Cable/Satellite subscribers: Try HD stations from the channel line up.
•
Air/Cable Antenna connection: Try HD stations after performing Auto program.
~
Many HD channels are upscaled from SD (Standard Definition) contents.
•
Adjust the Cable/Sat box video output resolution to 1080i or 720p.
Color is wrong or missing.
There is a dotted line on the edge of
the screen.
There is poor color or brightness.
The picture is distorted: macroblock
error, small block, dots, pixelization.
The W image does not look as good as
it did in the store.
The picture is black and white.
•
If you are using an AV composite input, connect the video cable (yellow) to the Green jack of
component input 1 on the
W.
When changing channels, the picture
freezes or is distorted or delayed.
•
If connected to a cable box, please try to reset it. (reconnect the AC cord and wait until the
cable box reboots. It may take up to 20 minutes)
•
Set output resolution of the cable box to 1080i or nop.
There is no sound or the sound is too
low at maximum volume.
•
Please check the volume of the device (Cable/Sat Box, DVD, Blu-ray etc) connected to your TV.
The picture is good but there is no
sound.
•
Set the Speaker Select option to TV speaker in the sound menu. (P. 16)
•
If you are using an external device, check the device's audio output option (ex. you may need to
change your cable box's audio option to HDMI when you have a HDMI connected to your
TV).
•
If you are using a DVI to HDMI cable, a separate audio cable is required.
•
Reboot the connected device by reconnecting the device's power cable.
The speakers are making an
inappropriate noise.
•
Check the cable connections. Make sure a video cable is not connected to an audio input.
•
For Antenna or Cable connections, check the signal information. Low signal level may cause
sound distortion.
•
Perform the Sound Test as explained above.
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