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Cradlepoint AER 2100 Quick Start Manual

All-in-one, cloud-managed networking solution
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AER 2100
All-in-One, Cloud-Managed Networking Solution

Quick Start Guide

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Summary of Contents for Cradlepoint AER 2100

  • Page 1: Quick Start Guide

    AER 2100 All-in-One, Cloud-Managed Networking Solution Quick Start Guide...
  • Page 2 • External modem antennas and cabling • * A Cradlepoint MC400 integrated 4G LTE modem comes standard with the AER 2100. Add a second integrated MC400 modem for a complete “cut-the-wire” 4G LTE solution, fusing enterprise reliability with unparalleled agility.
  • Page 3 Rapidly deploy and dynamically manage networks at geographically distributed stores and branch locations with Enterprise Cloud Manager, Cradlepoint’s next generation management and application platform. Enterprise Cloud Manager integrates cloud manage- ment with your Cradlepoint devices to improve productivity, increase reliability, reduce costs, and enhance the intelligence of your network and business operations.

  • Page 4: Front Panel

    Hardware LEDs Front Panel (see pages 6–7 for descriptions) USB 2.0 Port 10/100/1000 Ethernet Port 10/100/1000 Ethernet Ports Back Panel (Configurable: LAN or WAN (Configurable: LAN or WAN Default: LAN) Default: WAN) USB 2.0 Port Reset Lock Slot Ground Screw LEDs Power (see pages 6–7 for descriptions)

  • Page 5: Left Side

    Hardware Left Side Right Side With Cover WiFi Antenna Connectors (Reverse SMA) Cover Removed WiFi Modem Modem Port 1 Reserved for Modem Port 2 (USB 2.0) future use (USB 2.0) When connecting the provided antennas, review the connection points. With Two MC400 Integrated Modems (one included) •...

  • Page 6: Led Information

    LED Information POWER The Cradlepoint AER 2100 must be powered using an approved 12V DC power source. • Green = Powered ON. • No Light = Not receiving power. Check the power switch and the power source connection. • Flashing Amber = Attention. Open the administration pages (see page 12) and check the router status.
  • Page 7 LED Information INTEGRATED MODEM Indicates the status of integrated modems. EXTERNAL USB MODEM Indicates the status of external USB modems. Both integrated and external USB modems have the following LED indicators: • Green = Modem has established an active connection. •...

  • Page 8: Getting Started

    1. Insert an activated SIM. A wireless broadband data plan must be added to your Cradlepoint AER 2100. Wireless broadband data plans are available from wireless carriers such as Verizon, AT&T, Sprint, EE, and Vodafone. The SIM must be provisioned with the carrier. Contact your carrier for details about selecting a data plan and about the process for provisioning your SIM.
  • Page 9 Getting Started (continued) 2. Attach the integrated modem. Follow these steps to attach the integrated modem: Remove the left side panel cover from the router. Use a Phillips screwdriver to remove the screws, and use the Multipurpose Retaining Tool (included in the router package) to remove the cover. Slide the modem into the side of the router (left slot first).
  • Page 10 Getting Started (continued) 3. Attach the WiFi and modem antennas. Attach the three included WiFi antennas and two included modem antennas to the connectors. Antennas are jointed, which enables you to position them for optimal signal. To attach, hold the antenna straight and twist the base of the antenna to connect, folding the joint if needed.
  • Page 11 Getting Started (continued) 4. Connect the power source. Plug the provided power supply (12V DC wall adapter) into an electrical outlet. Then connect the power supply to the router. Ensure power is switched on: • O = OFF • I = ON Power Power Switch Supply Port...
  • Page 12 When prompted for your password, type the eight character DEFAULT PASSWORD found on the product label. NOTE: All configuration changes can be made remotely through Cradlepoint Enterprise Cloud Manager. See page 14 for information about connecting to Enterprise Cloud Manager.

  • Page 13: First Time Setup Wizard

    When you log in to the local administration pages for the first time, you will be automatically directed to the FIRST TIME SETUP WIZ- ARD, which will walk you through basic steps to customize your Cradlepoint AER 2100. You have the ability to configure any of the following:...
  • Page 14 • • Set up emailed Alerts for when a modem reaches its Data Cap Threshold, for a Configuration Change, etc. For more information about how to use Cradlepoint Enterprise Cloud Manager, see the following Knowledge Base articles: • knowledgebase.cradlepoint.com/articles/Support/CradlePoint-Enterprise-Cloud Manager •...

  • Page 15: Firmware Updates

    Firmware Updates HOW TO UPDATE FIRMWARE (through Enterprise Cloud Manager) 1. Log in at cradlepointecm.com using your Enterprise Cloud Manager credentials. Navigate to the Groups page. (This can also be done for an individual device on the Devices page.) Select a group and click on the Firmware option in the top toolbar. In the dropdown menu that opens, select the desired firmware version. Wait a moment while firmware is updated and the router reboots.
  • Page 16 Setting the APN Depending on your modem, you may need to specify the (Access Point Name). SELECT THE APN Log into the administration pages (see page 12). Select INTERNET ➡ CONNECTION MANAGER. Select the modem you would like to manage. Click EDIT to open the WAN Configuration editor. Select the SIM/APN/AUTH SETTINGS tab.
  • Page 17 Secure Access The Cradlepoint AER 2100 supports WEP, WPA, and WPA2 encryption modes to create secure Internet connections for up to 128 connected devices per WiFi channel (2.4 GHz and 5 GHz). 253 users can connect via Ethernet (with default DHCP settings). Prevent unwanted access to computers connected to your networks with an SPI Firewall and NAT (Network Address Translation).

  • Page 18: Load Balancing

    Dual-Band Concurrent WiFi Networks The Cradlepoint AER 2100 can broadcast up to four WiFi networks on both the 2.4 GHz and 5 GHz bands. Secured SSIDs are used for your trusted workgroup members. Guest (public) SSIDs can provide full, secure access to the Internet, but users are restricted from accessing the router administration console or any connected devices on the private network.

  • Page 19: Vlan Support

    The Cradlepoint AER 2100 can receive an existing WiFi signal and use it to create secure Internet access, allowing you to connect devices using the CradePoint AER 2100’s security features. The WiFi as WAN feature can be used as a WiFi repeater or as a WiFi-to-Ethernet adapter for non- WiFi devices.
  • Page 20 Regulatory, Warranty, Safety, and Privacy Information Model: S3A340A This important Product Information and Safety Guide contains safety, handling, disposal, regulatory, trademark, copyright, and software licensing information. Read all safety information below and operating instructions before using the AER2100 device to avoid injury. FEDERAL COMMUNICATION COMMISSION INTERFERENCE STATEMENT This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
  • Page 21 (including death) to the user or to any other party. Cradlepoint expressly disclaims liability for damages of any kind resulting from: (a) delays, errors, or losses of any data transmitted or received using the device; or (b) any failure of the device to transmit or receive such data.
  • Page 22 Canada. L’impedance d’antenne requise est de 50 ohms. INFORMATION FOR EUROPE, DECLARATION OF COMPLIANCE Cradlepoint, Inc declares that the AER2100 / IBR1150 is in compliance with the essential requirements of the R&TTE Direc- tive 1999/5/EC, Energy Related Products Directive 2009/120/EC, Electromagnetic Compatibility Directive 2004/108/EC, Low Voltage Directive 2006/95/EC, and RoHS2 Directive 2011/65/EU.
  • Page 23 WARRANTY INFORMATION Cradlepoint, Inc. warrants this product against defects in materials and workmanship to the original purchaser (or the first purchaser in the case of resale by an authorized distributor) for a period of one (1) year from the date of shipment. This warranty is limited to a repair or replacement of the product, at Cradlepoint’s discretion as purchaser’s sole and exclusive remedy.
  • Page 24 The best in wireless WAN … meets the best in wireless LAN. Integrated 4G LTE Dual-Band Dual-Concurrent WiFi with 802.11ac • Combines Integrated 4G LTE and Dual-Band Dual-Concurrent WiFi with 802.11ac • Ultimate WAN Diversity™: Use 4G LTE with dual-modem, dual-SIM, and multi-carrier functionality; Ethernet; and/or WiFi as •...

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