VTech VT9011 User Manual page 57

Cannot access your messages from another phone
• Have you changed the remote access security PIN code? See page 28.
Always keep a note of the new PIN code in a safe place.
• Has Remote access been disabled? To enable Remote access, see page 42.
No Caller Display number/name displayed
• Have you subscribed to a Caller Display service from your network provider, see page 32.
• The caller may have withheld their number.
• An exact name/number match was not found in your directory. Check that you have stored the
full STD dialling code.
Cannot register a handset to a base
• You can register a total of 5 handsets to your VT9011 base and you can register your VT9011
handset to up to 4 bases. Check that you have not exceeded the limits.
• Check that you have entered the correct PIN number (default PIN 0000).
• Check that you are at least one metre away from other electrical equipment to avoid
interference when registering.
Base unit does not ring, but the lights are on
• Have you connected the telephone line correctly?
• Is the base ringer set to off?
• You may have a faulty line or socket. Try using another socket or line.
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