Ford 2015 EDGE Owner's Manual page 384

Issue
Text messaging is not
working on SYNC.
Issue
I am having trouble
connecting my device.
Edge/Galaxy/S-MAX (CDQ), enUSA, First Printing
SYNC
Phone issues
Possible cause(s)
This may be a possible
phone malfunction.
This is a phone-dependent
feature.
This may be a possible
phone malfunction.
USB and media issues
Possible cause(s)
This may be a possible
device malfunction.
381
Possible solution(s)
Try deleting your device
from SYNC, deleting SYNC
from your device and trying
again.
Check the security and auto
accept and prompt always
settings relative to the SYNC
Bluetooth connection on
your phone.
Update your device's firm-
ware.
Turn off the Auto phone-
book download setting.
Go to the website to review
your phone's compatibility.
Try turning off the device,
resetting the device or
removing the device's
battery, then trying again.
Possible solution(s)
Try turning off the device,
resetting the device,
removing the device's
battery, then trying again.
Make sure you are using the
manufacturer's cable.
Make sure you insert the
USB cable correctly into the
device and the USB port.
Make sure that the device
does not have an auto-
install program or active
security settings.